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Groupon has a rating of 1.6 stars from 5,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
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For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!
Nothing about my recent "getaway" purchase through Groupon was clear or easy. I purchased a hotel room, but the way Groupon does it it's unclear whether or not your purchase goes through, it simply takes your credit info and tells you to "sit back" and wait. Having never received a confirmation, i made another reservation in fear of losing the first one. Apparently, groupon just takes your money and then you have to wait for an unspecified amount of time for some kind of confirmation. Neither of the rooms were confirmed for DAYS, past the point of the 'cancellation window', so I didn't have the opportunity to cancel it until it was too late, and now my bank account was totally empty because of two expensive reservations charged at once.
It's impossible to get through to anyone on Groupon, they give you the completely run-around and live chatting with them is completely useless, they're just trained robots who have nothing more to say to you other than that they can't help you. It took a lot of different live chats, several phone calls, a call to the hotel manager in which she very reluctantly finally agreed to give me a refund, and even THEN groupon didn't want to give me a refund AFTER the hotel manager approved it. You have to be very, very persistent and annoy the bejeezus out of everyone there to get your own money back. And even after they agreed to refund me they tried to give me "Groupon bucks" instead of money. I demanded my money back because I would never use Groupon again, so no need for "groupon bucks."
I will NEVER EVER use Groupon again, that's 100% certain, i hope this business goes under eventually.
Date of experience: July 5, 2017
Bought about 10 Groupons so far, mostly restaurants and pubs... great discounts and always happily accepted.
Date of experience: March 31, 2011
I contacted Groupon in regards to an issue with a Groupon Getaway to Las Vegas.
I bought a groupon to the Luxor for a 2 night stay for my husband's birthday, large because of the price of the groupon. Groupon even sent me a confirmation email in regards to the reservation, however the day I showed up at the hotel they could not find my reservation. Once I contacted groupon, I was told that there was an "inventory issue", but "no worries since we didn't charge your card". So instead what happened is that the hotel ended up charging me a total of $329.93 since they had to ask their manager to do what's called a "walk in" to get us a room since they told us that they were sold out, and I had to go through the stress of thinking I wasn't going to have a place to stay. Now I understand that the resort fees would have been $79.36, so with the groupon price I should have only had to pay $182.54. I asked groupon to issue me a refund of the difference which is $147.39. At the end of the day, this was not my error. I NEVER received an email from groupon letting me know that my reservation was not booked nor that there was an issue with my reservation. On the contrary, you guys sent me an email confirmation with a groupon order number so I had no reason to believe that it had not gone thru. In addition, we had at least 3 other parties within our group that booked it with no problem(us being the first), so frankly I don't believe that it could have been an inventory issue. You guys cost me almost $150 because of your incompetence and lack of follow-up.
On top of everything, I could not get anyone respond to me within a reasonable time frame. The emails sent to me said it would be 48 hours for a response, but I never heard anything from anyone in those time frames ever. I had to keep reaching out after I was told a supervisor would contact me and didn't even get a response until I copied the CEO, COO and VP of the company. Even then still, there was no attempt to offer me anything to try and rectify this problem. If i could give zero stars, I would. Will never use groupon again.
Date of experience: December 16, 2019
SHOCKING CUSTOMER SERVICE! Never had such a bad customer service experience in my life. So many phone calls, countless emails, all ignored or brushed off with one line answers, all to get a refund of over £100 for a faulty product. The other company agreed to the refund immediately but Groupon still wouldn't refund, no replies to my countless messages. 5 weeks later still no explanation as to no refund, even the other company who sold the items where baffled. In the end the other company had to refund me as Groupon customer service failed to even reply or refund. DO NOT USE GROUPON UNLESS YOU ARE READY NOT TO GET A REFUND.
I have spent hundreds on Groupon in the past but have not used it since nor have anyone I know since I have warned them about Groupon's shady behaviour.
Would have given them 0/10 but this site has 1 star as the lowest score.
I have to add that this is my experience with Groupon.co.uk The United kingdom Groupon not USA. Perhaps the USA side of Groupon appreciates their customers more!
Date of experience: November 20, 2011
I am always happy with the discounts I can get from Groupon, I already purchase from Hotel stays, to pet supplies great products and prices, I recommend
Date of experience: November 30, 2016
So scammed. Payed 60$ and got nothing! Thats right an expired groupon code that did absolutely NOTHING.
Date of experience: October 22, 2019
Somehow I feel this site is overrated... I liked it at first, but they have not been maintaining it...
Date of experience: July 22, 2010
Love Ideeli, they always have the best deals! All my purchases have been received before the promise date. Thanks
Date of experience: March 25, 2011
I found the Groupon site user friendly, it is important to always read the fine print.
Would recommend Groupon.
Date of experience: October 27, 2017
Bought a phone from Groupon thinking it was a good deal. It arrived broken and they won't refund me.
Date of experience: May 10, 2016
This Website is perfect i love it very very... i always Invites Groupon lot of cheap stuff... think him...
Date of experience: January 14, 2017
These coupons offer great discounts and are easy to use. I have used several and have always been satisfied.
Date of experience: May 25, 2016
Have been a strong supporter since the very beginning... Great concept! Always looking forward to the next great deal!
Date of experience: May 28, 2015
Hard to navigate. Hard to shop.
Disappointed and looking for a new site like ideeli was in the past.
Date of experience: January 31, 2016
I have probably purchased 20+ Groupons over the years... it was my go to site for restaurant deals. I've also bought Groupons for different products and services and never had a problem, until now. Recently I purchased a Groupon for the Spy Museum in DC as a gift for my fiancé who is in the military. We had just moved to the area, so I thought it would be something fun to do. Soon after I purchased this deal, he was sent overseas, so it could not be used. I contacted Groupon and told them that he would not be returning before the expiration date, so I would no longer be able to use it and wondered if there was anything that could be done - the expiration dates are what get me. You are usually forced to use the Groupon within a month or two, so pay very close attention to these dates (and if you're military and suddenly have to go overseas, you're SOL). Anyway, Since we just moved here and I don't have any friends that I could invite to the museum, I asked if there was some sort of military clause where if proven that he was deployed, I could get my money back... Stupid question... of course not. $25 wasted and a lesson learned. If you are in the military, it's probably a good idea to stay away from Groupon... if you are suddenly deployed or have to move before the expiration date, there's nothing that they will do for you. So you can fight for their freedom, but they won't credit your account $25 to use on something else... terrible customer service. I've been buying from one of their competitors with no expiration dates ever since. Works for us since we don't know where we will be from month to month. As a loyal Groupon customer for years, I am extremely disappointed in their customer service. There is a military clause in a lease when renting an apartment or a house, and I can't get a measly (to them) $25 credited back to my account for a service that was never used. Ridiculous.
Date of experience: December 18, 2013
I love the deal But man they are so slow to ship out the Item. I can't count on them for the holidays.
Date of experience: December 12, 2013
Everytime I go to an online store to buy anything, first I check on them to get a discount coupon. They are great.
Date of experience: June 5, 2015
Buyer beware. Groupon had a deal for a 7 piece jacquard bedding set, I purchased 2 of them in a specific color. When it was delivered (in 2 packages), it was the wrong color. I immediately called their customer support and after waiting a while on phone, finally got a live person. I explained the situation to him and he advised me that he would be sending me usps return label for the items. He said that I should print the same one label twice and use it on both packages. I don't work for the post office or nothing but I know this is not doable. I called them again and spoke to another person who advised that she would be sending me an email within minutes with either 2 new mailing labels or an extra mailing label to be used alongside the one I already received (she wasn't sure what I would be receiving). I hung up the phone in good faith and after waiting over 2 hours for this label, called again. Spoke to the 3rd person who said she wasn't sure why I was sent the same label for 2 packages and that she was going to speak to a manager about this. Came back saying my options were to 1) ship the items back in one box (clearly, the times were 2 big for one box which is why groupon sent them to me in 2 separate packages) or 2) she would pass this along to the groupon goods team to resolve. According to her, she had no idea who this team was and all she knew to do was submit a ticket which would be forwarded to them for response within 3 business days. It's the holiday season, I am out money, have to go look for new gifts for the intended recipients of this and then have to deal with groupon expecting me to use 1 shipping label for 2 separate packages. I am now waiting to see if/when I will hear back from the groupon goods team on this. I don't recall having such difficulty returning an item (as a result of the shipper's error). Keeping fingers crossed that I can be rid of these bedding items sooner than later. As far as groupon is concerned, proceed with caution.
Date of experience: December 20, 2013
I can't even believe the amazing customer service they provided for me! I purchased a Groupon for $200.00 that was for a $400.00 service. I was really excited that I got such a great deal on something I really wanted to do. However, due to some personal things I wasn't able to actually use the coupon I had already purchased (months after the fact I might add). I was upset for a week or so that I was just out that money, after all every penny counts these days. So after that week I decided to email their customer service just to see if there's anything they could do. I emailed explaining my situation and asked if they could even give me a partial refund, and the employee emailed me back after a few hours (fast in my experience with online companies). He asked me for a little more information on my purchase, which I sent soon after. The next email I got, only a few minutes later, was to inform me that my FULL refund was on it's way. Not only that, but the guy who emailed me wished me well on my personal situation and told me he was sending good vibes my way! THE BEST CUSTOMER SERVICE EVER! I HIGHLY RECOMMEND THIS SITE FOR CONSUMERS.
Date of experience: July 20, 2011
A month ago I bought a Prada handbag from Neimen Marcus, but when I saw the same bag was on sale here on Ideeli, I immediately placed the order and returned the one from NM. I was so excited that I told everyone about the new site I found. The expected shipping date for my new bag was May 2-6, however, my bag is still not shipped after several days passing the date. I contacted the customer service about the delayed shipping date, and they said it might take ADDITIONAL 2 weeks for them to ship the item! It is unethical to put INACCURATE information on the site just to attract customers, especially when I returned my NM bag just to buy from their site! I was not that angry until I read some posts on this site about Ideeli. I'm very concerned if they are going to ship my item after 2 months or cancel my order for no reason due to their FAKE INVENTORY. I am not asking for a customer service as good as Nordstrom, but I expect to at least get my authentic item on time without dealing with all kinds of troubles or lies. I really hope they can ship my bag as soon as possible, since I already sent back the one I got from other store, and missed all other promotions while waiting for this Ideeli shipment. If they waste my money I will spare no effort to deal with it and warn other consumers!
Date of experience: May 9, 2014
Hi Annie,
Thanks for giving us feedback here on SiteJabber. I'm really sorry that your item is shipping later than the expected shipping window. We do strive to ship the items out during the expected windows provided but from time to time items can be shipped out slightly later than those dates. For Prada handbags we work with the vendor who ships that package to our fulfillment center and then we quality control check it to ensure that the bag being shipping to you is in perfect condition before shipping out to you. It's never our intention to ship out past the expected shipping window but we also want to make sure each product shipped to our members is in perfect condition. From time to time they may send the bags to us later than the promised dates or, if anything isn't perfect on the bag, we'll ship it back to them and request a replacement item. All of the items sold on our site are 100% guaranteed authentic and are sent out with authenticity information. I can assure you that the Prada handbags we sell are not fake.
I'm happy to check to see when your item should be shipped out since it is later than the dates given. Please know that since the item hasn't been shipped yet, that we haven't charged you since we don't charge for items until they ship. If you can please provide me with the order number for the order placed, I'll be happy to find out when you should expect to receive your Prada bag. I look forward to your response and helping to resolve this for you. Thanks for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service
Groupon does not stand behind their services but simply takes commissions. I purchased a GROUPON VOUCHER for a spa manicure for a spa in Huntington NY (Trilogy Spa) and pedicure deal and received a basic express mani pedi. Despite what my GROUPON VOUCHER 's services clearly spelled out and what I received Groupon's only recourse is to pass product/service issues onto the business directly and they take on zero accountability and or responsibility for the transaction and services they are representing and taking commissions on. Due to the fact in this case there was no way to reach the owner, simply an answering machine on site where the technician that provides the service picks up the calls so you cannot freely leave a message. I paid double for a service I didn't want. GROUPON WAS A NIGHTMARE in dealing with the complaint and did not stand behind the offering. GROUPON presented nothing but obstacles in my attempts to unsubscribe and close my Account. My Message to you DO NOT USE GROUPON and support your quality brands and definitely go to your favorite spa and pay the big bucks and get what you pay for. DO NOT USE GROUPON AND STAY CLEAR OF TRILOGY.
Tip for consumers:
Groupon accepts no accountability for the sales and commissions they accept. In my experience, the services and products they represent have been marginal or inferior. It is too risky and time consuming to use Groupon. From my three experiences, I recommend avoiding Groupon at all costs. Pay the big bucks for spa services at a reliable business. Perhaps Groupon attracts and or specializes in bottom feeding and or low budget start ups so it is not worth the loss of $. time and aggravation.
Products used:
Spa and Hair Services
Date of experience: January 27, 2022
We booked a Creek Cat Tour through Groupon for our recent trip to HHI. The company called us three days after original booking to tell us that when we booked their creek cats were down and that on that date, they were STILL down. We cancelled immediately, received a cancellation notice and requested a Groupon refund to the credit card issued within an hour of the cancellation. Groupon claims that the voucher was viewed and despite the cancellation notice, they refuse to issue a refund. I have informed them that the card used was not mine and that my boyfriend would like to be refunded in full. They will only issue Groupon bucks despite me telling them that after this ordeal I NEVER plan to use their services again. Do NOT use Groupon. If the company cancels due to COVID19 or maintenance issues after a certain time period (usually too late for you to do anything about it) they will NOT issue you a refund in full which will tie up your funds. Their customer service is the worst and they are not customer friendly. DO NOT USE GROUPON!
Date of experience: September 4, 2020
Complete scam! I bought 3 deals and 2 of them were complete fake companies which did not exist. DO NOT USE
Date of experience: January 17, 2012
1/22/14
We have been using Groupon for quite some time. Had a very bad experience in the past when we purchase a voucher for a French restaurant in Ft. Lauderdale, when the bill came we gave the groupon to the waiter and he said to us that they no longer take Groupon and they have been trying to get it removed from Groupon.com but any intent has been a waist of time for them, luckily we have the money to pay the bill but I can only imagine the embarrassment if we didn't! We are loyal customers of that restaurant and know the owner, they are good people and I know they were not lying as Groupon refund us. We decided to give it another try and have been using it for at least another year since then.
On December 18th, 2014 I purchase a Monogram necklace for my sons girlfriend, her birthday was 2 days ago and never received the necklace. I have been trying to resolve the issue for over a week with the monogram company as we didn't received the necklace on time but they did charge my bank account immediately!, Yesterday I received an email from the monogram company saying that my order has been canceled and still don't know by who? I contacted Groupon and they did offer me a refund which obviously I accept as I'm not giving my money away! Unfortunately the refund doesn't fix that my son now looks horrible with his girlfriend and even like a liar as he had offer her the necklace but the rude customer service representative stated that they will take up to 10 days to refund us the money! I said to him you debit my account immediately but now you will take 10 days to give me the money back? His answer was, you need to talk to your bank about that as is not us! How did he knows that within seconds of the conversation without contacting my bank? I will advise everyone to stay away from Groupon as is a scam and you will not received what they offer! I gave it the benefit of the doubt with the 1st fiasco but will never use it again, they should be out of business.
Date of experience: January 22, 2014
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Millie,
Thank you so much for your feedback! You're more than welcome, and I'm so glad you're pleased with your ideeli experience. I wish you continued happy shopping with us.
Best,
Jason Faria
Sr. Manager Customer Service