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Groupon has a rating of 1.6 stars from 5,271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
This company does not typically respond to reviews
You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours. Attached picture shows order still processing an hour after the show began. Utterly incompetent and useless.
I have never experienced a problem with Groupon. The only criticism I have is that the I wish the coupons would have a longer usage period.
Date of experience: January 12, 2017
I started a deal with groupon in 2013 I tried to change it in December 2014 put numerous calls into groupon and never heard back from anyone finally got in touch with some person who told me he would change it for me and never called me back finally after more numerous calls and no response I told anyone calling to redeem the vouchers that I could not except them and to call groupon for a refund so finally after a few people decided to call and get refunds groupon calls me, of course because they were losing money now and when I explained the situation to a roman cota from groupon, o and by the way he was my primary contact that I was told he did not work there anymore, that was the reason no one call me back which was a line of grap, roman stated he was going to send an email to the other person to call me but instead I received this,,,, Thank you for speaking with me earlier, and once again I'm sorry to hear that you are no longer honoring vouchers at your business. Since you are no longer able to honor Groupons, we have stopped any future payments. So I will be contactinf a lawyer in regards to this because there should be no reason to hold any payments for vouchers redeemed.
So I hope someone reads this and will avoid dealing with groupon
Date of experience: February 27, 2015
Always buying food and travel deals from Groupon! They might not have the best deals, but they always have the most deals!
Date of experience: January 24, 2016
Bought parking voucher,got sick,didn't use so expired.Won't refund and can't talk to human. Pathetic
Products used:
None
Date of experience: August 16, 2023
Golf club cancelled my round of golf... groupon took my money anyway, the golf club said I can get my money back via groupon... groupon refused to
Date of experience: March 19, 2016
Groupon is the place where you can get the best deals. You can find the quality products on Groupon products. Thanks.
Date of experience: January 25, 2017
I've heard of it, but haven't used it. I know last year I got some boxes because I was moving. I got a gift card at CVS and then I knew I'd be safe.
Date of experience: February 7, 2017
I bought a groupon for a hair cut and colour by REN. I had a lot of issues dealing with REN because of her lack of communication and professionalism. She canceled my appointment an hour before (only because I had texted her twice to confirm the appointment that same day). She was very unreliable and did not bother responding to my request of getting a refund. I turned to groupon hoping they would do something about this matter. I've been trying to contact them for 4 days now. Each time I go on it says they are experiencing higher than normal service volumes and they cannot assist. I sent 3 emails in the last 3 days, still no response. The online chat is not available and now the calling option isn't. Each time I have sent an email, it says they will respond within 4 hours. It has now been 4 days, and no response.
If you are thinking of getting a groupon, especially for local deals, don't expect any money back or response from any groupon representative. They will not assist you, if you have any problems whatsoever.
The thing with groupons is that the business that has the deals up, don't make much money off of it since groupon takes most of the cut. Hence, why these businesses don't care about delivering exceptional customer service. In my experiences and stories that I have heard from other people, once you tell the person you have a groupon, you automatically drop of the priority list. They no longer care much about taking care of your needs. Because in the end they don't make much money off of it, they don't care to respond or deal with anything that goes wrong or doesn't work out. And clearly, neither does groupon, since they are the ones making money off it. They really don't care if you are experiencing any problems, they will not respond.
So, if you have any issues that arise with your groupon, don't expect any help let alone your money back.
Date of experience: December 8, 2015
There are times where a golden opportunity comes to buy something great! Otherwise, the other products looks crappy.
Date of experience: December 5, 2015
I save a lot of bucks thanks to them. However, there also many invalid coupons that make you lose too much time.
Date of experience: July 15, 2015
Pretty great site, would like to see more useful items rather then so many spa, wax and such... but I guess thats some peoples thing :)
Date of experience: April 5, 2013
I love Ideeli. I've purchased several times. Their products are good quality at great prices. Highly recommend.
Date of experience: June 7, 2010
I want to express my love for Ideeli, as well. They're prices are great, quick shipping, friendly staff and trustworthy!
Date of experience: March 7, 2014
Hi Lisa,
Thanks for sharing your thoughts with us on SiteJabber. I'm thrilled to hear that you are enjoying shopping with us. Thanks for your feedback, I'll make sure to pass it along. Please let me know if you need any help with anything in the future. Thanks for being a part of ideeli!
Best,
Jason Faria
Director, Customer Service
You can get some great deals locally on this site. Coupon codes to use right off your phone. Really easy process. Read all details very carefully!
Date of experience: August 22, 2016
Great experiences from Groupon we bought several items and even saved money on trips! Love it! Always get what you order
Date of experience: March 1, 2016
As with most of these discount sites, customer service is inconsistent and the deals always seem to have a "catch".
Date of experience: August 30, 2016
They have nice deals and everything, but like everybody else I had too much trouble with their groupon coupons. I'm not gonna bother buying anymore.
Date of experience: May 17, 2012
I think initial get a deal wave has passed but groupon still offers great value on local products and services.
Date of experience: February 28, 2016
Advertise discounts to local merchants, and received exactly what was promised! Thank you Groupon for being honest! Love it!
Date of experience: January 24, 2011
Absolutely the Worst Customer Service I have ever received. Was not given option to review shipping and taxes before purchase.
Date of experience: April 13, 2023
Technical difficulties makes this site ridiculous when compared to amazon or living social. Hate them!
Date of experience: October 26, 2013
Purchased a Simmons Mattress that broke down after 4 months use. Groupon will not consider trying to resolve the problem.
Date of experience: October 26, 2013
Fantastic deal choices. Makes it really easy to team up with friends, and use the coupons for group outings.
Date of experience: March 26, 2016
Never received the gift card I purchased, no email, and customer service will just deny it repeatedly
Date of experience: April 16, 2023
The worst customer service ever, be careful with their "deals", most of them are not really deals, and you won't get your money back!
Date of experience: January 25, 2013
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Jacob: Thanks so much for being an ideeli member. We greatly appreciate the feedback.
Jason Faria
Customer Service Manager
Ideeli, Inc.