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Groupon has a rating of 1.6 stars from 5,271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
This company does not typically respond to reviews
You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours. Attached picture shows order still processing an hour after the show began. Utterly incompetent and useless.
Unprofessional. Made me look like a monster and did not care or try to fix their botox mistake. Stay away
Date of experience: November 20, 2015
To being honest, they're only focused on their own gains and not customer satisfaction. Look elsewhere
Date of experience: November 20, 2015
Always good deals but mostly local services that sometime I end up not using since the expire too soon
Date of experience: August 31, 2015
I am 100% coming to the conclusion that Groupon is a total BUYER BEWARE. I will start this by saying that I am still fighting with Groupon to get my money back from just the Groupon purchase, but the services that I bought were not what was provided. I purchased 2 HVAC air duct cleaning Groupons for a company called Expert Air Duct Pros. On my appointment date, two men came out to "clean" and told me I had severe mold and issues so I needed to pay an ungodly amount more to have that all treated. Needless to say, I did not pay nearly what he quoted me, but did pay $355 extra to sanitize and clean our unit. Upon completion, Nick Thurman gave me his card, and on it was a company called Affordable Duct Cleaning. NOT the company from which I contracted with Groupon for service. Long story short, 12 hours later, at 4:37AM we had a fire in the HVAC unit that Nick had just "cleaned." Luckily we are all fine, but had to repair all the fire damage and this Nick Thurman from Affordable Duct Cleaning was not receptive to returning any of my money. Stay away!
Date of experience: January 6, 2015
Great service and promised turnaround time Promises delivered thanks one of the best company good offers
Date of experience: September 21, 2017
Who doesn't love Groupon... I wish all companies would take lessons front hem. Customer service is unbeatable.
Date of experience: May 25, 2015
It is now gone from Switzerland, but still a good coupon site in other countries. The service and coupons were of perfect quality.
Date of experience: May 15, 2016
Gotten many deals over the years through groupon. I would happily recommend people signing up to their newsletter.
Date of experience: February 3, 2017
I love shopping here. Get the wine tasting certificates and have some fun. They make for a great weekend adventure.
Date of experience: March 1, 2017
Weekends are my groupon search for restaurants half off. The service is good too but you have to make sure its neary by
Date of experience: March 2, 2017
50% off Groupon used to try a new restaurant. We received the same service and great food for half price. Good deal!
Date of experience: August 11, 2015
I buy from groupon but when problems occur, they deny responsibility and send you to the final client
Date of experience: January 17, 2016
Groupon is the best place to get savings on vacations, restaurants, spa treatments, events, and attractions.
Date of experience: June 19, 2016
Often it is like "gambling" wether you manage to find a good deal or not. Always read the small print!
Date of experience: November 1, 2015
You are only getting a 30 day warranty regardless of the manufacturer if sold through Groupon! Be especially careful on any electronic items!
Date of experience: July 19, 2018
Groupon steal money from business. Groups should going to jail i did not pay employees or my rental.
Date of experience: October 2, 2021
Disgusting company no customer service rubbish cant hold anyone, list £110 on a order from mhstar avoid these
Date of experience: June 15, 2022
1) They hide behind chat to behave capriciously. Live agents steadfastly deny correction for even the most egregious situations.
2) Recently their backend database crashed. Save the paper use their app defaulted to a snapshot data a few weeks old - old used groupons were available again, new unused groupons vanished. I couldn't use my $15 groupon when the lunch bill came had to pay $15 out of pocket. Later that evening, the current data was restored. Rep refused any credit or compensation for the failure of their IT back end - apparently that burden is pushed on to the customer.
Groupon snapshot attached - attempted use Last Thursday Mar 5,2020@ ~12:30-1:00 PM CST (should fall in the time period of their tech crash). During the pendency of tech crash system message paraphrasing "We are having tech issue and customer service is unavailable" was displayed in app (No phne nbr readily available. Chat and callback optons were unavailable/grayed out. Cost me an extra 45 minutes trying to figure out how to settle bill and probing tech issues to figure out a way. Ruined the experience - otherwise the food and service by the merchant were good.
This deteriorating trend has occurred personally several times in the last 12-18 months. GroupOn seems to have lost its initial launch moxie which is replaced by a mercenary money making above all else pervasive attitude.
Date of experience: March 9, 2020
Do not buy anything via Groupon where you would NOT be happy with JUST your money back. If you are a Business HEED this WARNING or you could become a ZAZZLE.COM
At ZAZZLE, you can build things like CUSTOM Christmas ornaments by uploading photos, editing them, adding text, etc.
Zazzle gave GROUPON authorization codes to include in our GROUPONS. I paid $70 for $150 worth of ornaments... my family loves Christmas.
Zazzle gave GROUPON March 13,2012 expiration dates. Some gnome at GROUPON entered the date as March 21,2012. So we are there building our ornaments... spent hours and hours... only to find out we could NOT checkout because GROUPON put the wrong EXPIRATION date into the GROUPON COMPUTER.
GROUPON refunded by $70 and told me to go take a hike on the $80... leaving me still wanting my ornaments and $80 short because of a VERIFIABLE GROUPON ERROR.
This probably happens more than we know. Had I bought discount car washes, hadn't used them, and got a refund - that would have been fine.
ZAZZLE has had to deal with unhappy customers... and they did not get properly paid. GROUPON has ZERO understanding of customer service.
PLS save yourself the headache - never buy a GROUPON where you do WORK before you cash it in... it could cost you $80 on TOP of the $70 you paid - to recould your lost time.
Date of experience: April 9, 2012
IF there was an option for zero stars I would review it that. Let me begin by saying that for the past four years I was a loyal groupon customer. I bought everything from restaurant vouchers, goods, even vacations frequently. In the last year especially customer service has taken an extreme nosedive. In february we booked a trip to Cambridge which because of the four foot storm had to be rescheduled. We called three days before the forecast to try to either change the date or refund the groupon. After three days of dealing with inept, rude customer service reps that played "pass the buck" for an uncontrollable natural disaster the HOTEL finally took mercy on us and honored our groupon price so we could rebook. We would have eaten the groupon otherwise, and this was after years of loyal busiworness and advance notice, and an uncontrollable natural disaster which made it illegal for us to travel the roads- we were rudely told by a customer service rep that we could still travel if we wanted to chance it. It was barely worth the aggravation and I was shocked that such a well known company would treat a loyal customer this way. We let this go, but recently three tablets were purchased on black friday. Order confirmation was emailed, and when I checked website it stated "shipped' when I clicked on tracking 20 days later (said 12 BD for shipping) I got a message that states "oops order has been cancelled". NO email informing us of this, no refund yet. Partially paid with a gift card, so that doesn't sound promising. After reading these reviews I am starting to think that I am in for another three days of battle with teenage customer service reps with chips on their shoulders. I am not alone here. We let the first incident slide as a fluke, but this is Christmas, our kids big gifts, and I am appalled that this is handled in this way. I ordered the same thing from amazon, free two day shipping for only ten dollars more apiece and def worth the grey hairs I'll spare myself from going through this again. If they keep going this way they are going to be out of business soon. Shame on you Groupon.
Date of experience: December 18, 2013
I usually get restaurant groupons which work fine. Be sure to read the fine print.
In November 2013 I placed 3 separate orders for some nice egyptian cotton jacquard towels. Maybe Groupon was confused because I placed 3 separate orders. Orders #1 and #2 were fine. Order #3 was a disaster. My receipt showed I ordered 3 sets. Correct. My total was $101.97+tax. Looking at my order history I was mailed and charged for 4 sets = $144.52. This entire order was returned but I was only refunded $36.13. Really? On Dec 5,2013 I emailed Groupon to notify them of the error. I received a confirmation email, but no correction. Yesterday, Jan 6,2014 I sent another email. I decided to call today since the 1st email was ignored.
I spoke to a rude customer service agent who told me that during our conversation "I Was repeating myself," that "Yes, he could see that my email was in BOLD LETTERS!" and seemed to be anxious to get off the phone. Yes, he could see the oversight on Groupon's part and confirmed that I had legitimate concerns yet brushed if off and said that Groupon would respond within 2-3 days. And when I asked about the discrepancies in the initial charges ($144.52 charge for 3 sets of towels that should have been $101.97+tax) he brushed it off AGAIN saying that I had noted it in my email - which I had not. My email was referring to the discrepancy in the refund amount. Clearly he had better things to do and wanted to get me off the phone because he would not spend the time to look at the detail of my 3 orders to find out that I was clearly overcharged for the Ivory towels. Instead of "keeping him on the phone" I decided to put my concerns in writing and send a 3rd email to tell Groupon about all the errors. I have already receive the automated email stating that they will try to respond within 24 hours, but based on past history I'm sure it will not happen. I wish GROUPON would FOCUS MORE ON CUSTOMER SERVICE, otherwise purchasing GROUPON products are not worth my time or money.
Date of experience: January 7, 2014
Wow, all these reviews and I don't see any from those who are REALLY hurt by Groupon, the busiesses. I heard about Groupon a few months ago and decided to give it a try for my business. For starters, actually getting ahold of a human being is like pulling teeth. Theyr're not up front about how much it'll cost the business, either. When I FINALLY got ahold of them, they were terribly pushy about making me offer more & more & more for less & less & less. They don't give a rip about what it'll cost the business. Tehy're a hard sell, saying things like how it doens't cost, you get paid to advertize. B***S***! Are they forgetting that I have to fork over the tangible item, and all they're doing is posting on a website? At what we finally 'agreed' on (I feel it was a petty one-sided agreement), taking what I'd get for each groupon and my cost to produce the item & staff dealing with the groupie, I'm looking at about a $5 loss for each one sond. They don't care. So in hopes that this would get me some new regulars... so now I'm in the 'approval' process... apparently to see if my business is good enough for them! I haven't heard from them in months. I'm sure they'll come begging when enough businesses get smart & they don'thave someone for their deal one day.
Date of experience: July 12, 2010
Dear Groupon,
I purchased a groupon for a hotel stay from 10/1-10/5; however, when the confirmation page came up, the dates were very wrong. They reflected 9/28-10/2. System issues happen, I get it. I immediately emailed to state the dates were wrong and got no response. I followed up 2 additional times via email, no response. I called the hotel and they stated the dates had to be adjusted through Groupon. I called and spoke to someone who says "our systems don't just change dates, you chose them wrong". I ignored her extremely rude and unprofessional comment and again explained I wasn't looking for a refund, I just needed the dates to be adjusted. Her response was, "you should have read the fine print, it clearly states you can't adjust the dates, you should have requested a refund in your refund window". Again, I wasn't looking for a refund, I just wanted to correct the dates. I even stated I would understand some type of transfer fee, I get it! I am a single income family of 4 and this purchase was for my husband's 40th birthday and it took me 3 months to save the money to purchase it. We are not able to attend during these days as my father has been diagnosed with cancer and we help take care of him during the week while my mother works. What I am requesting was NOT unreasonable. No one loses anything by adjusting the dates so my family can enjoy a getaway! Instead of being willing to work with your customers, I was told, "sorry, you should have read the fine print, you'll just have to lose your money". I will NEVER use Groupon again, I have several friends and family who will no longer use you and I'll make sure to let everyone know the experience I have been through over something so simple.
Regards,
No longer a customer
Date of experience: September 27, 2015
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
