Groupon

I haved used Groupon many times and found the process to be simple and easy to use.
Highly recommend Groupon to anyone

I have had several terrible experiences with Groupon and finally just gave up on using the Groupons I had purchased because the ones I did use cost me more than if I had just gone to a decent service provider in the first place. Hair salon example: the person who colored my hair was terrible - my hair turned green. I spent over $300 going to another salon to remove the green and return my hair to it's natural color. Chiropractor example: my back was killing me, so I decided to use a Chiropractor Groupon I had previously purchased to try to find some relief. The Chiropractor was so focused on the Groupon that he did not want to treat me until I came back for a second visit without the Groupon. I had to tell him to pretend this was a second visit and to please treat me and I would pay for the second visit separate from the Groupon. Restaurant example: the restaurants that are involved with Groupon do not seem excited to see a Groupon customer and in many instances will try to limit your ability to use the Groupon. It can be embarrassing and I have found that it is just easier to pay full price for a meal at a restaurant that is not desperate enough to participate in Groupon. Tour of Washington DC in Limo: the limo was not a limo - it was a car and the air conditioning was broken in the car when it was 98 degrees outside, and the "tour guide" did not even know his way around let alone five words of English. We spent two hours in a hot sweaty car, no guide, had to get a map and tell the driver the few places we actually wanted to go in the hot car. A taxi would have been cheaper and they probably would have been able to tell us more about the sites. There is usually a reason for restaurants, hair salons, chiropractors, etc... to participate in Groupon - many times it is because they are desparate, going out of business and trying to hold on, have terrible food, service or are not good at what they do in general and that is why they are participating in Groupon. Life is too short - I'd rather pay full price and have a good experience!

Love using Groupon to my planned grocerie shopping to my last minute shopping urge. Groupon always has something I can use.

Some updates to my review:
Eventually Jessica - Customer Service Supervisor (many thanks to her) answered and resolved my issue. Before that 2 or 3 of my messages to customer service were ignored and live chat managers were not able to answer me correctly.
I hope IDEELI will make some changes in their customer service and billing politics.

Hi! The worst Customer Service and my shopping experience ever.

I made an order on May 17,2014 for the amount of 194.98 USD.
Transaction for the order was charged on June 02,2014

Moreover, the company made 2 authorization holds on my credit card dated on 05/17/14,05/20/14. When i wrote to customer service they told me that the holds will be removed in 2-3 days. Some of the holds were released, but for 1 hold i needed to wait for 1 month while my bank cancelled it.
Customer service representative Ed didn't give me any reasonable explanation for these 2(!) unauthorised holds. But they confirmed that the funds were eventually collected on 2d June 2014.

Ok, i thought that i finished with ideeli, but on June 24,2014 my card account was debited with the transaction for the amount of 194.98 USD again! My bank confirmed that the transaction was CHARGED (not blocked).

I again wrote to customer service and i was promised to get an answer next day. But i didn't get any answer at all. They just ignored me.

BUT THEY CHARGED ME 2 times for the one order (and they also did 2 additional pre-authorisation holds) and just disappeared.
I am lucky it wasn't the purchase for $1000, otherwise i will be charged for $2000.

I already called to my bank so they can investigate and cancel this fraud transaction.

And i will escalate my complaint to BBB.org as i am really tired to email complaints to their horrible customer service!

Stay away from purchasing in Ideeli.com

I get the Cruise holiday deal in here! Best and awesome deal! Best holiday I ever had! Terima kasih Groupon!

Very slow solving task.
Can not make customer satisfication.
Just keep saying sorry for delay, sorry for delay.
Stupid!

This website are working for themself... and trying to make you belive that is for you "The owner" or for you "the client"

Went on groupon to purchase a visit for my family and i then groupon charged me 3 separate times for the same exact purchase then told me they could not refund because of AMF Lanes policy so I decided to go out with the family anyway when I arrived to AMF and spoke with some man at the front counter and explained what happened he was very short with his answers and a little rude and sed I could not use what I just purchased and it had nothing to do with AMF Lanes it was groupon so back and forth with the blame game they played the game all night and I was livied once I calmed down I decided to just pay for us to play $66.00 for 5 of us for 1 game that would probably last 30 or 45 min SMFH highway $#*!ing robbery not to mention I'm a local and been in the area for 17 years I'm so fed up of companies over pricing because of the pandemic i will definitely be talking to alot of my friends that bowl and to the community in the area about finding another place to spend are money there will be more post like this one zero stars -5 stars

Groupon is fast and easy... A bonus is delievery is usually included and again SUPER fast. Free returns!

Good site to trust and offer is always excellent. But somtime offer is not valid. However site is good not bad one..

I very rarely leave a bad review about a business but here it is. I have been both a customer and a merchant with Groupon. As a customer, I got exactly what I paid for. When I elect to make a purchase from a second party that takes on average, over 50% of the profit from the local business, and that is after they cut the cost of a service in half, it leaves the small business owner with less than 25% of what they would normally make. Imagine going into work and receiving a paycheck that is over 75% less than what you normally make. The initial lour for business owners is that this is a marketing website. It's not a marketing website, it's a penny-pincher website and Groupon customers are known for wanting to purchase a service or product for the cheapest they possibly can. Don't be surprised if you get what you pay for. That's exactly what I got. As a merchant that takes great pride in what I do, I always give the best service possible. However, when you have people coming in to redeem their Groupon for what they paid for and then they want you to upgrade them and throw in all kinds of freebees, it's a bit disheartening. As a consumer, you should take pride in your interactions with your local micro-economy. It will only serve to make your community at large, a more desirable place to live and it's important to be good to people. In return, they will more times than not, be good to you. So, if you want to try out a local business, pay the extra money or ask if they have a new customer discount. Cut out Groupon all together. They have proven that they don't care about the customer and they don't care about the merchant. If you are a penny-pincher that just wants to buy as much as you can for as little as possible, please at least remember to tip your service people on 20% of the actual full price service (as you are getting it for ridiculously cheap) and be kind and grateful as you are already taking advantage and both you and they know it. One positive thing about Groupon is that it can introduce you to a business that you may not otherwise have known about. Groupon's communication is terrible.

My ideel order: $229 dress for $89

I placed my first order with ideel on 5/24, and my item was supposedly going to arrive on 5/28. (which did seem a bit quick) However, I noticed on the 28th that it had not even shipped yet.

It's now 6/5, and the "expected date" is updated to: Estimated Delivery: May 28 - Jun 05 (It's probably not going to magically show on my doorstep today. Lol)

I used their Live Chat function and they were unable to provide me with any information, and weren't sure what the problem was.

I will supposedly receive an email update at some point today. However, I've pretty much conceded to the fact that I will not have the dress in time for the upcoming wedding that I planned to wear it to.

Very disappointed with my first purchase. Hoping they can still save the day.

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*** June 8 UPDATE *** (15 days after order placed)

I was just informed via email that I will not be receiving my dress at all.

As a nicety, they provided a $10 voucher towards another order, but I mostly likely will not order again from ideel again. Their items are labeled to ship within 1-2 days (but most items do not ship for up to 14 days, per their FAQs), and even then the product may or may not show.

I love Groupon (the company that owns them), and have purchased SO MUCH through them. But, not sure the same people are coordinating ideel. Their customer service people are on-pair with updates (and monitoring feedback sites), but I feel like the company overall is a long way from being top notch.

Here's a snippet from the email I received this morning about my order:

"Unfortunately, we've run into an inventory problem and the following item is no longer available: ALEX EVENINGS Chiffon Bohemian Print Gown

We're very sorry that we can't fulfill your order. Rest assured, you have not been charged for this item, and if you paid with store credit, it's been restored to your account.

We've placed a $10.00 voucher in your Ideel account to thank you for your understanding. We'll also be sure to let you know if the item becomes available again."

Sometimes accurate and helpful, sometimes filled with bullsh*t but overall, really helpful and really leaves you satisfied.

I used to be their customer for three years. Two years ago I ordered a pair of pants and aftre I got different pants that the one I ordered I decided to take a brake from ideeli, but recently I ordered from them again. On the begining of november I ordered an item, I got an email that item was shipped but my truking number doesnt work. I called ups I was to usps and nothing nobody can't tell me where my order is. I contact ideeli x times. Everytime they tell me different stories. To wait 1-2 business days, then they told me they can't find my order and they will return my money, then they never returned my money and when I contact them to ask why a they say to wait 8-10 more days because item my be on it's way. I have no more patiency for that. They are not profesionall at all, and don't give a $#*! about their customers. At their customer service all people lie to you. They tell you different stories and when you ask why your coworker gave me another info they say don't believe him but believe me. It's insane, I will never buy anything from them again. At this point I will probably never see my money nor my item, but people if you care about your money don't buy from ideeli.com.

Am regular costumer of Groupon! Love every item great prices. Delivery on time. Customer service excellent!.

I've used it multiple times for entertaiment and household stuff. You can always find discounts on almost anything!

Love Groupon! Gets me to try new things. Have never had any issue redeeming my Groupons, definitely a fan.

Have always had awesome expierences through groupon! Returns are easy shipping a bit slow but customer service is great!

Scam. Overprice to offer discounts. Companies raise prices for group on coupons. It is the old bait and switch.

Please if anyone find a site like ny beloved ideel. SHARE IT!
Grupon its the worst thing i ever see in my shopping life

I wouldn't recommend this website. Only purchase a deal if you want to see your money go down the drain.

They have some good deals, but the original price is usually marked waaay up so that it seems you're getting a much better deal.

I'm always finding discounts for events and getaways. Love the variety that is offered. Great company!