Groupon

I wish groupon cared about their customers as much as money. It's almost like the find pleasure in stealing from customers! I will never use groupon again for as long as I live. If they just updated their refund policy and "fine print" then they would likely have a loyal customer base, but obviously the owner didn't get past 3rd grade and doesn't know a thing about business.

Awesome experience with Carrie. I came in with a picture of how I wanted my hair cut and man she just copied it perfectly! She also gave me some advice on how I could make my hair healthier and tips on brushes to use and techniques that most stylist will not give out. Wonderful person too she genuinely wants to make you happy when you leave. Great Groupon price and excellent customer service.

I was terrified after I made my first purchase from Ideeli and then read this site. I was like what in the world did I get myself into.
Well:
(1) It states on their website next to every purchase made that the item will not schedule to ship for approximately 3-4 weeks after purchase.
(2) It states you will be charged upon receipt of the order placement and shipment is scheduled to depart their warehouse.
(3) Shipping states to allow another 7-10 business days

They far exceeded those expectations. I received my order 7 business days after ordering it! The item was perfect; in its original packaging.

I am not stating this site is perfect. I am sure it has its fair share of issues. However, I do think that people do not read what the site says and then get angry because they don't receive their product for 2 months (which according to their site is all they promise, no more no less).

Bought a groupon good as a gift for my grandchild's birthday present who lives in another state. Groupon forwarded my billing address to the shipper instead of the the shipping address I provided. The service rep told me it happens do to their system but it's my fault because I didn't catch the error sooner and now they can't fix it, even though it hasn't shipped. All they are willing to do is refund my money after they receive the item back.

I take care of most of shopping by online and this is one of my favorite sites. I often compare pricing on same product by different online shopping sites, and ideeli usually offers the same item at the lowest price. Their shipping turnaround time is not the fastest and inconsistent but I'm not in hurry of getting these items anyway. So I can deal with slower shipping time. Overall, it's a cool website and they do give courtesy credit when their shipment gets delayed.

Have had two experiences in which what I purchased didn't come through to fruition. Absolutely regret joining up and will never use again... there is always the fine print which is inflexible and they take no prisoners. Bad customer service. Never again.

I bought a dress from this website... What a disappointing experience so far.
At first, I was hesitant to purchase from it cause it look to good to be true... I thought the shipping and handling was expensive, but I said what the hell... I purchase my item last month and still has not arrive... I been keeping an eye on the tracking number,... I even purchase something from eBay two weeks later since my purchase from ideeli and Ebay arrived today... status on tracking number seems to be stuck god knows where... Chat room asked me that it was in transit. They did not specify exactly the day of arrival... Message from USPS says the same thing for over 5 days... People do not buy anything from ideeli.com... they suck at customer service... I have been in marketing for several years never in my life experience anything like this... I will spread the word with family and friends beware people

A purchase from Groupon showed up on my card while I was asleep one night for something I don't use. When I reached out to Groupon a few hours later to get the fraudulent charge removed they said nothing we can do. You probably ordered it on accident which I didn't and there is nothing we can do. Their reply was read the fine print there are no refunds *%$&@ I didn't order it what part of that do you not understand how could I read the fine print of something I never ordered. Absolutely no help at all even after forwarding to their escalation team. Be careful when using Groupon if a charge shows up on your account you did not make there is no protection for you.

If you get ripped off as I did by a company, Groupon doesn't allow on-line reviews. They only have a compilation of reviews they choose. So, you can't tell others to avoid the said products. Additionally, they solicit a review via email for everyone, so the autopilot people make even the worst company's have a 70% positive review. Or maybe some reviews are given for free products. Anyways, they create to artificial market place where everything seems positive, until you get RIPPED OFF. Amazon is so much better at this.

Groupon has some decent deals from time to time. And other times, not. I found a "deal" that was nothing close to a deal, wrote a review and then had it rejected. So be wary of the company's review system. 2 stars off for shady practices.

The site is easy, intuitive, and beautiful! Those big photos of travel hotels lure me in and the newsletters (be it a tad annoying) also notify me of local finds. The site has helpful profiles, links, and great bullet points about the 'important stuff'. Nothing confusing here.

The Groupon Goods are always reliable and high quality.

I've never had a problem getting a return from a Groupon that I had an issue with, or a Groupon that had business closing. Their support is fast and attentive.

I bought two sets of Christmas lights from Touch of Eco in September. I but them up in December and they worked for a few days then died.
Since it was beyond the return time they won't do anything about this. Two sets both don't work.

The post office requires me to have 3 addresses for one place. If it ships fed ex or ups I have to wait 2 extra days to go thru post office, if I cold choose carrier I could select proper address and get it on time for what i paid for and if sent via post office its 2 weeks or more if the package shows at all. In conclusion the post office sucks around here, nor should a government agency be competing with ups or fed ex. I will not shop with groupon until they let me choose my own carrier especially when I'm paying for it.

I've bought a product from Groupon and never received it. They keep escalating my issue to the third party which refuses to solve it and says that I have to wait 45 days for a claim. Not worth the stress.

If more people would read the fine print that is clearly stated in big bold letters and our refund policy, then maybe these folks would understand things better, but people are so fast to buy something they dont read, me personally if im buying something im going to read everything with this purchase

I ordered a pair of "blue leather loafers" for my husband as a gift! To my surprise the order received had two different shoes, one blue suede, and one blue leather! Who does that? Trying to get in contact with Ideel has been a job in itself. Can't get them on live Chat and cannot even get a return slip! Never again, the customers service sucks! It has not been a good shopping experience, awful!

Initially they are having issues with their website, I saw a coach sunglasses for 5$ and ordered 2 pair. But after a day they cancelled both the orders and gave me refund. But how disappointing, because of there website issues they could not deliver there order.

Not a groupon groupie but this worked out great. Event was for four people. Included hour in classroom on terminology, range policy laws and safety. This was followed by range time using 16 different pistols from 22 to 45 cal... 5 rounds each.
Two beginners and two seasoned shooters agreed the event was great.
Participants received basic training on pistol features, safety, grip, sighting and range practices.
All participants shot 16 different pistols to evaluate caliber and feel of each pistol.
The instructors were very knowledgeable, patient and focused on safety.
Thank You to the Frisco Gun Club, Chris, JJ and Neil for the training and a great time.

I had got some pretty good deals from Groupon online. It just really seems to be a problem these days with companies like this that they DO NOT CARE about customer service. So, when you want to contact someone they have a horrible process to go through. Then wait on the phone for what was it, two or three hours? You got to be kidding me! Then when I talked to a women and mentioned this to her, her response was "We're working on it?" What is that supposed to mean. Don't use Groupon, they have horrible customer service!

I was given two coupon codes. When I went to the vendor site they were both rejected as expired even though I purchased them from Groupon on that day. Groupon refused to give me a refund so i am left with no product and Groupon still charged me. Will never use them again

They lack effective controls, to say the least, over their Merchant Marketplace. Ordered a product that was never delivered. Took three attempts to get a "full refund" through their less-than-efficient customer services and at that the refund did not include amounts for taxes and shipping/handling paid. When presented with this omission Customer Service Rep was indifferent at best. Is it even legal to charge taxes and S/H fees for goods not delivered? I'm guessing not.

Took a month to get the item. Decided to return it. Since return was only authorized for 14 days from SHIP DATE I could not process it online. Live chatted with 4 different customer service reps over a period of 2 days - all nice but giving me erroneous information. Finally received 2 return authorizations for the same item but its been a week since first contact and still don't have the promised email with my prepaid return label. I did receive an email stating it would take several days to process the return label - really? Why? Now I have to contact them again because those several days have passed with nothing (not even in my spam folder)! I will never order from them again! What a hassle

Ideel's wording is very misleading. I purchased items that say "Eligible for free return". You have to read further to see that you either get store credit for your return or your credit minus $8.95 for shipping (not sure if that amount is flat rate or fluctuations according you what you return).

The items look much nicer on the site than they do in person and the quality isn't up to par with what I was expecting.

Make sure you've seen the Brand / Item / Quality of the items in person before ordering from this site cause if you try to return, it will cost you (or they keep your money as store credit).

Won't be using them again when I can pay the same amount on Amazon/Gilt/etc who actually mean it when they say FREE Returns.