Groupon

I enjoyed using their services and I am thankful that I found them. I am now saving a lot on different shops and establishments. Great job GROUPON!

I got an email from Ideel the other day, but I don't remember ever signing up for them. Anyway, Kate Spade handbags was in the subject line and every time I hear about discounted/sale Kate Spade bags I have to look. I found one I liked for a little over $200. And since it was my first purchase there, I was getting 20% off. It came out to $192.

I personally hate that companies don't put a link to the item you purchased in your confirmation email. I get really excited about some purchases and want to go back and look at them! So, I ended up Googling the name of the bag. I saw that it was on Kate Spade's website for $178... and that's without an extra 20% off. That was disappointing, BUT it was only $14 and it was my fault for not shopping around.

So then I got the voicemail from Ideel asking me to call and confirm my order. I shop online a lot, and I've never received a call like that. I Googled that too, and found this page with sooo many awful reviews. So then I started worrying that they could send me a fake bag or not send it at all. I went to the website and did the live chat and asked if I could cancel the order (since they said if I didn't call to confirm it may be cancelled anyway). The representative said that I could. I said thanks, then she immediately signed off, which made me nervous that it wouldn't actually get done. But a few minutes later I got an email confirming it was cancelled. I got an email this morning confirming that I had not been charged and would not be charged (my bank account reflects this as well).

So, the takeaways:
1. Their customer service is actually pretty great. I know someone's review said they'd rather get customer service over the phone but as a millennial I dread making phone calls like that, so I was very pleased with the chat option, and that they just went ahead and cancelled it for me!
2. Shop around before you buy something (even just Googling the name of the item). I don't blame them for selling the bag more expensive than the Kate Spade site, I blame myself for just ordering it without looking around!
3. I'm giving four stars instead of five based on the calling to confirm your order thing... it just freaked me out.

Groupon use to be such a great experience. You could try new restaurants and experiences, try out a new salon. It was fun. I even used it in the past for my resume.

It's been a few years and a couple months ago I decided to buy a resume deal. Well. Okay. It was bad. I mean the person doing my resume didn't even proof it. Spelling errors. Duplicate info. Just bad. I figured 'just a bad apple.' So I tried another resume service the site reccomend. This was worse… it was the most basic cookie cutter resume which gutted my resume and wouldn't have gotten me a job at McDonalds.

Both times I ate the money and just reviewed the services.

Maybe I should have figured it out then, but I needed my hair cut. I had had great hair experiences in the past so figured I'd try Groupon again. I got back from the salon about two hours ago in tears. My hairs is choppy, cut so short in places it sticks out like a poker and is an absalote mess. I don't even have enough hair left that I could beg another salon to fix it.

I figured I'd reach out to Groupon. I've only ever had to once in the past and I knew they use to have the Groupon Gaurentee. However no phone number. I get into chat with someone who clearly doesn't speak English as their first language… so no US support any longer as well… and I explain the situation. I even sent photos.

They offered me $7 in Groupon bucks.

The resumes… no one will ever see. However I have three interviews next week for very well paying jobs and I look like one of those toddlers who take scissors to their hair when mom is in the other room. It's that bad.

I'm livid. The agent said they would get back to me later.

This isn't okay. Frankly I've lost all trust for Groupon and whatever they use to be is clearly dead. They no longer back up customers if something really bad happens like what happened today. It feels like they just don't care. It's but at your own risk and screw you if it turns out badly.

I just got back into support chat and had them delete my account.

Don't use or trust Groupon

I recently booked a hotel through Groupon's website and had to cancel because of a personal decision. First of all, I was within their 4 day cancellation policy because I called on the 3rd day and then was given the run around on the phone with this girl from Asia. She asked why I couldn't make it and I said it's bad timing. She claimed it's not a good enough reason and I called too early to cancel the reservation. WTF!? I was furious when she told me that. I also emailed them and they stalled until the next day and claimed it was past the cancellation policy and couldn't get a refund. I replied back by email and said, "YOU GUYS SUCK! I'M NEVER GOING TO BUY ANYTHING FROM YOU EVER! Then I got an email back mentioning they will issue me the full refund, but get this in Groupon credit. I don't want your stupid credit from you guys I told the supervisor Ryan M. That wouldn't give out their last name. I want my money back! I told him that's why you guys have bad reviews because your customer service sucks! They will purposely stall to take your money. RUN AWAY FAST AND DON'T LOOK BACK! I HOPE GROUPON GOES OUT OF BUSINESS!

Never use this site. I did order my bean bag 14 days ago and still chasing for the delivery. When asked the customer service on 10th day they said, I ll get my order in a day or 2. Now its 3rd day. When tracked my order on shipping website Fedex, It says "your order has not been shipped yet"

I dont know when i ll get my order. Even m afraid I ll get it or not.

Again I asked the customer service and they said mam we are still working on the issue which has been said 4 days ago as well.

Crap service. Dont wanna give a single star.

Malik Mohiuddin, Mar 23,18:11:
Dear Niki,
Appreciate your patience,
As per your mail regarding the query, we would like to inform you that, we are working on this issue and will get back to you at the earliest. Kindly co-operate with us.
Thank you
Regards
Malik

Malik Mohiuddin, Mar 21,18:19:
Dear Niki,
Appreciate your patience,
We are so sorry for the inconvenience caused, We again had a check and got the confirmation that you can expect the product delivered to you in a day or 2.
Apologize for the delay
Thank you
Regards
Malik

Malik Mohiuddin, Mar 21,17:28:
Dear Niki,
Appreciate your patience and understanding,
Your order already got shipped through our Fedex courier service with a tracking number **************. You can expect the order in the next 5-7 days.
Thank you for your purchase!
We are always happy to help!
Thanks for using Groupon!
Regards
Malik

Malik Mohiuddin, Mar 20,14:40:
Dear Niki,
Thank you for writing into us,
As per your mail regarding the query, we would like to inform you that, we are working on this issue and will get back to you at the earliest. Kindly co-operate with us.
Thank you
Regards
Malik

Website is good customer service terrible!
I have been trying to get in contact with someone from the getaway department for 2 days now starting from when they first opened. Yesterday I spoke with someone from the primary department but said they couldn't do anything about it and that it was the getaway department. When transfered, I was kept on hold for over an hour several times and when I finally called a final time after 5, I stayed on hold for 2 hours only for the phone to mysteriously hang up. Today I stayed on hold for 4 hours only for the phone to mysteriously disconnect again. ALL I WANT IS MY REFUND. In addition to this (my main reason for cancelling) the Bahamus cruise line had my reservation all wrong after me telling them word for word the correct spellings of everything, etc. My fiancé name was spelled WRONG, my name was spelled WRONG, her birth date and year was WRONG, the address was WRONG, and so was the city and state. That was so unprofessional because when traveling outside of the country that is a crucial point of service. I have already asked for a refund with the cruise line company yesterday but can't get a hold of anyone from the getaway department at groupon. I AM FURIOUS!

ZERO STARS! I swear to god these people are $#*!ing $#*!ed. I ordered 2 things from here, a Men's watch and a laptop. Not only has it been weeks since I ordered the laptop with no order update or tracking, but the watch I also ordered was delivered over 2 weeks after I purchased it and was misrouted when shipped which also delayed the process. And on top of all that, the watch was DEFECTIVE out of the box! It won't tick or turn the hands on the watch! It's supposed to be brand new too! WTF! I have sent these people 3 messages via their website and said that I'd be contacted within 24-48 hours and never have received a response. They really don't care about their customers, if anything they try to belittle them by doing stupid things such as their contact form saying your reason for contacting them as "Where does it hurt?"... Like really? Real professional of you. It's not cute, it's gay. Really grow up. Not to mention, I still have no idea where my laptop is that I paid hundreds of dollars for. For all I know it's still being made in China or something. This company is absolutely ridiculous. I'm pretty sure I won't be using their services after all this. And here's a little tip if you want to get back at them, per their "Groupon Promise" -- if you aren't "satisfied" with your deal you got with Groupon, contact them and they will give you Groupon Bucks credit on your account so you pretty much get some deals for free. This won't work on the Groupon Goods deals though. Anything for vouchers this will work on though. I've done it plenty of times because these people have pissed me off so bad. I think I even heard on the news that Groupon's stock shares and whatnot are hurting, and I hope the economy wipes them out! They don't deserve to treat people in this belittling bull$#*! way. STAY AWAY FROM THESE UNPROFESSIONAL PEOPLE!

I have been a customer of ideeli for a few years. Now that I am studying for the bar I have started shopping there more as a pick me up. Up until recently my experience had been good. In early June I placed an order for 6 Mikasa dinnerware sets in various colors (red, black and orange). I received them and liked them so much that I decided to order 2 more sets. I ordered one in black and one in orange. They arrived but when I opened the box both sets were black. I emailed Ideeli and they told me that the orange was now waitlisted. I online chatted with a customer service representative, Robert, who frankly I found rude. He was unwilling to extend my return date so that I could keep the black long enough to see if I could get off the waitlist. While I wanted the orange set I didn't want to return the black and ultimately not have a complete set. Of 8. He said and I quote: " The only thing I can suggest is to contact us when you feel you have waited long enough if the other color does not become available." It was off-putting especially since this was the company's mistake.
Luckily 2 days later I receive an email saying the orange was available again so I quickly ordered it. I then proceeded to pack up the black set and take to a UPS store (because the box wouldn't fit in a UPS stand) and returned to Ideeli. Yesterday I received my new order, open it and its ANOTHER black set! NOT orange! I was furious. This time I got a nicer customer representative, but equally ineffective and unhelpful. To make matters worse, the company no longer has the orange color. It's mistake now cost me the item I wanted! The customer rep gave me a $25 credit, which was nice but given the $9.99 shipping you have to pay it doesn't amount to much. I have decided to keep the black set, but I find the whole process disorganized, unprofessional, and the customer service in dire need of training. I used my credit, but the company has lost me as customer. Do better!

I purchased a Dining Out Denver Paasbook through Groupon on September 3rd and have heard nothing. I get no response from Groupon or Dining Out Denver.

I tried to order a refurbished iPhone 5 from Groupon.com for 3 days. My order was rejected 12 times. I called customer support 6 times. Every time I was kept on line waiting while the service rep was checking out the problem. I was given bogus reasons like "somebody else is trying to log on to your account" (which I just created), "your credit card was rejected" I tried 3 different cards, then called the credit cards and was told that the order came in with $0 an that it was approved. Finally, I gave up an sent customer support an email that I bought longer wanted to buy the phone. I received a response that they were working on my order. I sent another email saying that I already bought the phone. That was Aug. 13. On Aug. 14 I received an email that my order was completed - (on a credit card that according to them was rejected). Un fortunately, I sew rhw email a couple of hours after it was received. Called customer support immediately and was told that it was too late, the order was already in progress. I tried to point out that it was Sunday and nothing gets shipped on Sunday, that yheur website said that often he orders could be canceled within 3 days - nothing helped. I was told that I have to send the phone back when it comes in. It was a gift for a person in another city. So, now the person is stuck with the return process. On top of other, today is Aug. 20 and the phone is not here while my credit card has been charged and their website states that we should wait 10 days after the return was received for the credit to show up on the credit card. So, in effect, that have about a month to use my money.

www.goodmanynethings as well might be taken as something real to be reagrded as a really cool well done option f
I like this as well

I've had good experiences using groupons for merchandise and not so great experiences using them for getaways.

Got bus tickets on this site for shofur.com Groupon was amazing at instruction and helping us wiht everythig

You know when life send you messages and you dont listen to them.

So I wanted to buy a Trip from Groupon.ca and I found a good deal. So I tried to buy it and I kept receiving error message. 5 Min later I receive a phone call from Visa asking me If i made a purchase from GROUPON I said ''Yes and so he said ummm okay I will unluck it sorry for the desagrement we receive so much fraud reports from that website''.

He scared me but you know the deal was very good so I bought my trip anyway. After I bought it it says it will take a couple of minutes before I receive my coupon code. 1hour later nothing... 5hour later nothing... So I wanted to call them but there was so phone number fro groupon.ca you can only reach them by email. So I did email them and they answered me only a day later in which they said we will take care of your problem. Then later I tried to connect into my groupon account to see if they fixed the problem and if I got acces to my code but it kept saying wrong password. After searching on google I found that they often block account without noticing the costomer. At least I got refunded and I called VISA ASAP to block any furter groupon purchase and I will never ever again buy anything from this trash website.

Thank you

2 pack Led laser sword
Do not buy it!
A big rip off they don't even work!
I can't even return them!

Several months ago I wrote an extremely critical review of GROUPON due to what appeared to be their insensitivity and failure to acknowledge that the BOBSWEEP robotic vac I bought thru GROUPON completely failed after 3 weeks of operation, thus required they reimburse me the money I paid for it. Initially, I was told that GROUPON only allowed 2 weeks for returns/reimbursements. I had several email exchanges with GROUPON, all of them led me to believe I was stuck with the dead BOBSWEEP vac. At that point, I posted on SiteJabber my crappy and frustrating GROUPON experience; I felt it was my duty to warn potential customers to beware of making any substantial purchases through GROUPON. Now, in all fairness, I feel it is my duty to report that GROUPON ultimately did the right thing and accepted a return of the dead BOBSWEEP vac, and issued me a full refund. Good for GROUPON! I just wish they had not made it so hard. The BOBSWEEP should not have died after 3 weeks... I wonder what I would have had to do if the thing had died after 3 months? I feel certain that I would have had to eat the loss. Unfortunately for GROUPON, I no longer have faith that they will back up what they sell - I hope they recalibrate and find a way to stand behind what they vend.

Wow! I am blown away by the negative reviews on idelli. I actually just googled idelli reviews because idelli is my favorite on-line shopping EVER! I used to love eBay. I do well with Ruelala and Hautelook.com, but idelli is hands down the best for many reasons. In no particular order, here's why: Firstly, when you buy higher end clothing, the sizes are TRUE TO SIZE. Oh my God, I have spent a ton of money on idelli in the past two years and I think only 3-4 things didn't fit (the ones I kept I simply will take to a tailor). GO to a department store, try on the brand you'd like to buy and trust me, for the higher end clothing, the sizings are extremely consistent. EXTREMELY. The dresses I have purchased for work - I've never been so well dressed in my life. And I get compliments daily. Never got them before like this. The prices are incredible. The fact that you can pick out multiple items and it's only $9.95 s&H total is incredible. And the return policy (I only had one dress I spaced out and waited too long), but the 14 days, - hey I am a procrastinator, so for me, some time constraints are a blessing. And no tax! The return policy is a piece of cake - piece of cake - but I have UPS at my office so that helps.
The end of summer sale they had today was fabulous. And the fact that they offer the same clothes a couple of times - God I love that. There have been a few items I was too slow on and missed out on. When they relisted them later (many times heck - a $130 dress for $18!), I was elated.

Enough said. LOVE IDELLI! Love it - I could never, ever have been this well dressed on my income without you. Xxoooxxx

I bought a voucher and got excellent service. Hair salon on Cave Creek Al-Eisha La Toye. Very Professional A*

And I try a lot of places that are new to me. Very good place to find photo canvas discounts.

I have my eyes on this all the time, I've made a lot of purchases and I've always been happy.

They won't refund me because they claim I only had 2 hours to cancel. What kind of $#*! is that?

I used Groupon for the shuttle once before and saved $19. Let's do that again. Here's a Groupon for $45. Yes, I'll even save a few more $. I received my voucher via email. Went to the shuttle web site. None of my codes worked for a reservation.? I need to check with Groupon. Good luck with that. Their web site is an endless loop of Customer Support page >>> FAQ >>> Pg B >>> Pg C >>> Customer Support. No phone numbers, no email. SAYS they prefer Live Chat. Okay, where's the #%&*#@ link? Incredibly frustrating and infuriating. I finally had to create a Facebook account in order to reach them. They said to just print out the voucher and show up for your shuttle. Like I'm going to trust what *you* guys say. I just spoke with the shuttle service. Yes, I have a reservation for the 26th. Relieved and somewhat surprised. What about the 24th when I come back? Nothing. Dopey dopey me. Since the shuttle charges $36 one way, and last time I paid $49 for round trip, surely $45 is round trip. Plus, the web form asked for when I am returning. Apparently not. I just paid $9 more than if I had called the shuttle service directly. The shuttle reservations person explained that I hadn't ordered through Groupon, I had gone through someone that advertises on the Groupon site. WHAT?!?! From the url, I'm assuming it was Viator, Inc. I just made my return shuttle reservation myself.
So stay away from Groupon. I will never ever use them again. And if you see "Viator" on a web site or in the url, close that page immediately. They're crooks.
In the interest of honesty, I have to admit that I missed a support email address on the voucher. My fault. But shouldn't I be able to find contact info ON THEIR WEB SITE?

I ordered a 400 something D&G dress for the wedding. I was collecting money for this event for one year. When the dress arrived I was shocked. It had tiny hole on the back next to the zipper. I tried to wear it but you could see flesh through. I had to run and buy an new dress which cost me another 300 dollars. I returned the dress expecting money credited back on my card but they gave only store credit. I contacted customer service and the lade kept repeating " unfortunately we cannot do anything except give you store credit, the at the end she told me we can only credit if it was iddeli's fault. But how it's not iddeli's fault they I got damaged dress?
She said ok, I will send a request and that was the end of it. Today I emailed iddeli again practically begging and telling how this caused me so much stress. I cannot afford purchases again, I don't need store credit. I paid for two dresses already, I have son to feed and cannot spend money that I don't have. I am waiting and hoping that it will workout. I will keep updated, but I will not give this up, I feel like I got scammed, they took my money, send me bad product, and want me to make more purchases. It's like a punishment for something they did wrong. Please, please iddeli have some decency and return my money back to my credit card, I am exhausted to beg and cry and I don't believe this should happen to anyone. I will keep you post it on what happens. UPDATE! IDDELI CONTACTED ME WITH A GOOD NEWS, THEY APPOLOGIZED ABOUT A DELAY AND THAT THEY WILL CREDIT MY MONEY BACK! YAY! WILL UPDATE WHEN IT ACTUALY HAPPENS!