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Groupon has a rating of 1.6 stars from 5,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
This company does not typically respond to reviews
You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours. Attached picture shows order still processing an hour after the show began. Utterly incompetent and useless.
This is the worst company ever. I buy most of my stuff on line. I bought a dress, it was polyester! Horrible Horrible. The name brand Sun Glasses I bought were used, so stretched out I could not wear them, they fell right off my face, and of course "No returns" I will never do business with them again. I should have read about them first! Don't buy from them
Date of experience: May 5, 2015
I'm pleased with Groupon. I've bought many deals from them and whenever I had issues I was offered good customer service and they have been accommodating to me. The thing to be careful with is that there are a lot of deals that you are not able to redeem right away due to high demand. So if you're buying an experience that requires reservation, it may take you a month to be able to make an appointment.
Date of experience: July 26, 2012
I wish I read the reviews before ordering anything from groupon. I ordered a duvet cover set in beginning of December it was supposed to be a Christmas present. It has now been 3 weeks and when I go to UPS website with the tracking number they provided me it says label created waiting for package to be received. It still hasn't been shipped! They have falsely sent me an email saying it shipped 2 weeks ago.
Date of experience: December 21, 2014
I booked a reservation for 2 nights in ROW NY HOTEL. Advertisement said its only $75 a night. I end up paying $640. Yes $640! And groupon management said they have no responsibility if the merchant change their promotions. So when we are in the hotel we found out that the regular rate is less than the amount i paid using groupon. Dont use groupon please! Misleading advertisement! They said they'll give me $30 back! For what?
Date of experience: October 26, 2019
Got a Barclays Wine coupon as a Christmas gift. It was purchased on Groupon for $25 and had a value of $75.
Barclay's Wine sent me this today:
"The membership is $129.90 and shipping fee is $19.95 so the total is $149.90 and after you Groupon discount your total that would need to be applied to a credit is $74.90. Hope this helps. If there is anything else I can do for you, please let me know."
I'll let you know alright, as soon as I have and an extra $74.90 to blow on a bad deal
Date of experience: December 31, 2010
What an absolute joke of a website I purchased camera system off there site cancelled my order was still sent product... returned product only to be told every excuse under the sun to not refund my money still waiting for my refund it's been since 01/08/2014 very poor customer service skills will never be using this dodgy $#*! website ever again taking further action as i want my $594 refund for product I never wanted once I cancelled order
Tip for consumers:
Don't buy from there site it's a joke to get refunds off of them even with proof from australia post still being told haven't recieved the product back....lies lies and more lies will be gettin lawyer involved to tak civil action against groupon for my refund
Date of experience: September 21, 2014
I have used Groupon for many years for personal deals & gifts, both in the UK and in Spain but my last experience has left me very reluctant to use again.
Purchased a deal for my mum for Christmas of three beauty treatments in a salon in Worsley, Lancashire. When she tried to book, they would only allow express treatments (not stated on the advert) and were extremely inflexible, even when my mum offered to only redeem for the two that she wanted. They also asked for the voucher upfront so they could claim the payment.
When I approached Groupon, they simply offered a refund in credits to spend on another offer. Poor customer service, no interest in retaining busines and no offer of compensation or apology. Will not be using again after this and would urge others to use Wowcher, LivingSocial or another competitor.
Date of experience: March 28, 2019
Had a problem placing an order on Groupon yesterday (4/3) and got an automated message to contact customer service. I found the live chat feature and later got transferred to "Getaway Specialist" and was in queue position 3. After getting to queue position 1 and waiting for close to 2 hours, there was still no one to answer my call. Since it was getting late, I decided I would try again today. Maybe they had a really troublesome case.
Today, I tried live chat again. I was transferred to "Getaway Specialist," waited half hour and was immediately hung up on before the customer service rep even said hello (see pic). Needless to say I was infuriated.
Date of experience: April 4, 2016
Really horrible customer service! I was their customer over 2 years. In August this year I bought a watch and this dispatch was delayed for > 2 weeks. When I finally got it I found a creme in a box.
Now they offers me 25 USD refund only. Even not the cost difference between creme & watches. Amazing scorn. I will stop my purchases from this site.
Date of experience: October 7, 2013
Hi Tatyana,
I really appreciate that you took the time to give me your feedback here on SiteJabber. I'm truly sorry to hear that you had a problem with your watch order and the customer service you received. When a member received a wrong item the agent should have offered you a return label for a full refund back to form of payment for the item. If for some reason you were unable to send back the incorrect item, that is the reason why a voucher would have been offered since we will always give a full refund for any items returned to our fulfillment center if they were incorrectly sent. If you'd like a return label to be sent to you for a full refund please send me a private message with your order information and I'll be happy to make sure you are sent a return label for a full refund. Thank you for being a member and I look forward to helping you resolve this issue if it has not already happened.
Best,
Jason Faria
Director, Customer Service
This site is my #2 because American Apparel is always #1. Horrible and stupid return policy, I mean ridiculous terms and impossible to work with. I would suggest you buy your products elsewhere because paying shipping both ways for something that might not suit you sucks. I made some purchases and now I'm stuck with them and very dissatisfied with both the product and the customer service.
Date of experience: August 7, 2012
Buytopia used to run much better. I have a shipment outstanding since the summer. Everytime I ask they say "it is coming". This is baloney. I want them to credit my credit card but they won't. They take your money and then don't provide any assistance. Now you can't talk to anyone as they have no customer service on the phone now. Stay away. I like the merchandise they have but I will not be ordering anymore from them. I just hope I receive my outstanding items by 2019!
Date of experience: December 7, 2017
Groupon uses to have good dining deals. Now, most restaurant using groupon allow only customers to order from a more expensive menu. Thus, what you save with groupon you pay later. Then, I do not need to buy groupon; just go to the restaurant of my choice and select what to eat including their specials. Also, the quality of some of the listed restaurants is in doubt; check with tripadvisor before buying.
Date of experience: April 26, 2019
Groupon has horrible customer service because it does not offer live support. You can't speak to anyone about what you want to order. I also did not receive the correct order and again, no one to call. The email support is super SLOW, so I was very stressed out wondering if I will get more ey back for the item that was not sent. Doubtful because there was no paperwork at delivery!
Date of experience: December 21, 2018
I have been using Groupon for years and have been happy because of immediate issue resolutions and fantastic customer support. This is no longer true. They deserve a 0 rating as dealing with them is now a several hour odyssey that will bring you no satisfaction. No more phone support, rude and unhelpful staff that will text you via live help if you get lucky and anyone is available. Nightmare! Never again.
Date of experience: June 24, 2018
I've been trying to get resolved a purchased Groupon from a merchant that went out of business. The text messaging customer support is useless. I've tried 3 times and once I explain my situation, they no longer communicate with me. One can only assume they have been trained to pretend to care and then ignore the customer. I'm stuck with a purchase I cannot use after giving Groupon my money. Now the Groupon expired and they last told me they couldn't do anything.
Date of experience: June 10, 2022
Horrible horrible Horrible! Do NOT place an order with groupon goods. I called these clowns to find out where my boots were that I had ordered a month ago. Still did not receive them and was given a non working tracking number that has been in process for a month! Called customer service was a waste of time. How can a company that is willing to take your money have no information on where the location of the product your ordered is. Oh and the 'manufacturer' of these boots is a big secret and cannot be contacted by individuals steer clear from Groupon such a scam!
Date of experience: January 21, 2014
Groupon is definitely my favorite group buying site. I think i have bought over 10 vouchers from them (mostly food related). I love dining out and really saved a lot just by availing of the discount offers made available! If you want to try a new place to eat out, just check their deals.
Aside from the food and dining deals, they offer great travel and activities deals. Even if I don't have enough time, I still make it a point to go to Groupon's site everyday.
Date of experience: April 24, 2012
What a bad experience! I will never buy any group on vouchers for tour. Most of the dates were not available. Their appointed travel agent choose the date and month for you. So bad follow ups... I do not recommend group on purchased. Don't get cheated especially exclusive tours.
Date of experience: June 14, 2012
I must say I will never use Groupon EVER again in my life. I have purchased a curling iron almost 2 weeks ago & they still haven't shipped my order. I am so done with this site. I need to unsubscribe myself because it is a useless site. Pathetic.
Date of experience: June 12, 2012
I have shopped from Ideeli in the past and had a decent experience. However, I recently order 2 suits from Ideeli. One suit was shipped with the jacket only - no skirt. There is no phone # to be found on the website or the web in general. I went onto their chat 4 times and was told I was #1 in the queue but no one ever responds. I sent 2 emails from 2 different email accounts. They did respond to the gmail account and I was told they would look into it and get back to me by 8:00 the next day. Still waiting to get a reply. They have the absolute worst customer service. I can only hope to cancel my credit card charge since they don't seem to care about fixing a problem.
Date of experience: October 2, 2013
Hi paula,
We appreciate that you took the time to provide us with your feedback on SiteJabber. At the time you contacted us we may have been experiencing a high volume of chats and emails and apologize for any delay you may have had. We do not have a phone number listed on our site since we are not a traditional call center. All of our agents work in Live Chat and emails and only our best and most experienced agents are able to call members about their inquires. Having these modes of contact, and not a traditional call center, allows us to cut down on costs and we pass those savings along to our members and keep our prices very low. If you need to speak with an agent over the phone regarding an issue you're always welcome to request that in your email or Live Chat.
In regards to the incomplete suit you received, I'm happy to resolve it for it if you haven't already received either the complete item or your refund for it if the skirt was not available. If this hasn't been resolved please send me a private message with your order information and I'll be happy to make sure it is resolved shortly. Thank you for being an ideeli member.
Best,
Jason Faria
Director, Customer Service
I have no problem with their customer service... I bought one item and received it before the "expected shipping dates"... my problem is with some of the prices... DO YOUR RESEARCH ONLINE before you buy to make sure you're getting the lowest price. A couple of weeks ago they had a French Connection dress that was selling for a lower price on the French Connection website... and today they have a corso como sandal that is selling for a lower price on the corso como website (and the designers are offering free shipping)... I sent customer service a message about this, and they just thanked me for my thoughts! So, at random I decided to research another item on sale, Donna Karan black slide ons (on sale now)... and its selling at endless.com for about $35 lower + free shipping! All I'm saying is... do your research. I just saved about $15 by buying the sandals from corso como. Maybe with higher end products (e.g. Gucci, etc.) their deals are the best... I don't know.
Date of experience: August 9, 2010
Hi: Bringing you the best value we can is very important to us, and the vast majority of items we offer are by far the lowest prices to be found. Our merchant team researches a number of different sources for every event in order to give our members as much value as possible.
We’ve found that these misunderstandings usually occur due to various factors. The item that you’ve found for a lower price on another site may be from a different season, be made from different materials, or is in some subtle way a different style even though it is the same brand that ideeli is selling. In addition, in those rare cases, like French Connection, when we find out that our prices are not the best, we do everything we can to correct the issue. This means lowering the prices in a live sale and crediting members who may have bought an item at the higher price on our site.
Thanks again for being an ideeli member. We value your opinions and feedback.
Jason Faria
Customer Service Manager
Ideeli, Inc.
This website is seemingly a total scam. I ordered my purchase and within two days received a call saying I needed to verbally confirm (which I've never heard of for online ordering?!?). They said I needed to call within 24 hours to confirm my order. I called THREE times in 24 hours and never received a call back. Then I emailed their support email TWICE and never received a return email or call. It's been over a week and I still have no heard from anyone and am very concerned they're going to steal my money and never even send this purchase which was almost $400! I finally spoke to the "live chat" person today and they were absolutely NO help. Ideel.com if you don't respond you're a total scam and the worst online shopping I have ever encountered.
Date of experience: March 23, 2015
Hi, Alexandra!
Thank you for reaching out to us via Site Jabber. I am very sorry for the confusion and inconvenience our verification call caused.
Please rest assured for the protection of our members, we will occasionally verify an order.
I see our loss prevention team reached out to you today after your chat explaining that the return voice mail last week was enough for us to verify your order and proceed with fulfillment.
Your order is currently pending and set to ship according to the expected shipping date at checkout.
Please feel free to send me a private message if I may be of any further assistance regarding your order or the verification call.
Best,
Jason Faria
Director, Customer Service
The selection is great and sometimes you can find some really good deals. I ordered two sweaters and a tube scarf, which was shipped pretty promptly- however, my local post office lost the packages somehow, so now I am dealing with trying to find them or get my money back (personally I would really like to somehow get the items I ordered over getting my money back because I know I got great deals.) I spoke with an ideeli customer service representative online who put in a claim to the post office and I also talked to the post office multiple times. Everyone has been really nice, but over a week later I still have no idea what happened to my packages (isn't it weird that both disappeared?) and have not received a refund.
Date of experience: November 14, 2011
Got a coupon as a gift for a hair cut. Apparently, the coupon isn't even sold by the salon and is instead from an employee who hasn't worked there in two years, and it is them who get the money, not the company, they've tried to take it down but can't since they didn't post it. I can't get a return because the customer service page doesn't load no matter how I try and there is no number anywhere to call. Wish I could give 0 stars
Date of experience: June 17, 2020
I purchases an UP 24 fitness band for nearly $80. Lasted four months and two weeks and fell apart. The Jawbone company said it was not their fault and Groupon said after 14 day they took no responsibility. I could have paid $30 more and had a warranty. Do not buy items such as this on GROUPON!
Date of experience: June 2, 2015
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi, Terri,
Thank you so much for being in touch with us via SiteJabber. I am so sorry to hear your sunglasses arrived in that state.
Please rest assured, no matter what the return eligibility is for an item, we will always make it right in the case of damaged, defective, or wrong items. Just let us know through any of our live chat options available on the site, or drop us an email at support@ideel.com. If you'd like to send a private message to me with your order number, I can get the glasses set up for return for you.
We do sell quite the variety of products and various materials. We will list the materials on the lower right side under "Product Details." We do strive to be as transparent as possible to ensure a smooth online experience.
I look forward to hearing back from you so I can set up a return for the sunglasses. If you'd like to let me know the order information for the dress, I'm happy to include that as a courtesy as well.
Best,
Jason Faria
Director, Customer Service