Groupon

Bought $49.99 Groupon for A/C cleaning service with Brake-O-Rama. Called and visited three different branches of Brake-o-rama in Central Jersey but never get the service done because they kept asking me to come back later day coz they don't have a supply available. Wasted my time and made me frustrated so I contacted Groupon customer service asking for a refund or credit. Groupon customer service is even worse. They never respond or giving me a help. This is really a scam.

Stay way from Groupon. Most deals there are provided by substandard merchants and the Groupon's customer service itself is ridiculously terrible and they won't response anything to you when something goes wrong with your orders.

Again, stay far far away from Groupon.

AWFUL!

I am a new volunteer in Search and Rescue. I had to order camping equipment in a hurry. Of the 250.00 I've ordered over 2.5 weeks later only 80.00 has arrived. No email information and the tracking information and order update on 2 backpacks and one portable air cushion.

I sent an email on day 10 and they said to email back if the items never arrived. I did, including emails via their website. I've heard nothing back from them since. I'll give their customer service a go but think I'll get better resolution through my bank disputing the charges.

BEWARE GROUPON!

Groupon to consumer complaints re: lack of sufficient coupons. Also, if you do not use the coupon for the deal by the date, the amount of money you paid is still valid for services. Great! I have bought many items. And sometimes shipping was slow but that has also improved. The things I bought were just as the product info. Wrote. Great shopping site. However, I recently read they may not have had success as before and changes are forthcoming. Perhaps sell higher end and priced stuff as other sites are doing. And not as many offers as in previous couple of years. Always had great deals for hair cuts, styles, colors. Not so much in my area.

Groupon has some good deals but if you have a problem and your issue is not addressed by the frequently asked questions area then their customer support is non-existent. They have no phone number. Their customer support email address is no longer active. Their on site chat and email options are visible randomly and never during their non-business hours. Clicking customer support or contact us sends you in an endless loop from frequently asked questions to help and back again. There is absolutely no instruction about how to get help. Seems pretty simple to me. But I guess it's that same old big business tactic of wasting your time and getting you so frustrated you give up on getting a resolution for your problem.

Good luck getting your purchases in the "2 1/2 weeks" delivery period. Going on a month now and I haven't even gotten a shipping notification. Customer service is a joke. You send an e-mail and they tell you they received it and will respond, but never do. Will think twice about ordering anything ever again.

I have a few things that bothers me. Beside feeling bad for small businesses that can't survive business bother and if anything didn't do their research, I feel this is pretty much a scam for businesses and consumers. I mean businesses lose a pretty big chunk of money if they get to many, which I'm sure they don't limit on their site. Not enough customer demand means it's down here from there. Sticking with free coupons for now...

This is pretty good- I don't understand all the complaints. Although I just sent a return in, so if they don't refund me I may have to make a complaint... but up until now it's been great! Good selection and fast shipping for that kind of site.

I am not review person giving review first time as felt this pathetic customers service they providing to customer, they will disconnected your call and laos your chat if you ask for refund.

Any very rude

Good site. Used it to get a discount for jet skiing, cost me about 50% of the regular price. Never tried anything else, but the jet ski thing held its promise and i cant complain. If i find something i need in the future, i'll consider buying a coupon there again.

I purchased my first Groupon recently, a 3 course meal at a 4 star deluxe hotel in Mayfair worth £60 and in all honesty, I've had better airline food!

I like a good deal the same as the next person, but when you buy something which is on offer, you expect the same quality as if you were paying full price but at a reduced discount otherwise it's not an offer. What you don't expect is served a sub par meal which reflects the actually value of what you have paid!

As far as first impressions go, I'm now going to be very sceptical on any future purchases made with Groupon

I ordered two items a month ago and nothing was delivered. I contacted their customer service chat service since you can no longer contact anyone by phone. They could not locate neither of my two items purchased and it took two chats and 45 minutes later to get this info. Never will I ever order anything with Groupon again!

I would give Groupon zero stars if I could. They have the worst customer service I have ever dealt with. They have a so called "groupon promise" which makes you feel comfortable buying from them but this "promise" is nothing more than BS! The representative was extremely rude to me and when she put her supervisor on the phone he was just as rude and completely sided with the first lady who was totally unacceptable. I have been using Groupon for years and now I will never purchase anything from them again. What a horrible company.

I have only had wonderful experiences with Ideeli! I started ordering from them about six months ago. I think the fact they tell you how long it will take to get your items and I have never been disappointed! I usually order one item once a week:-)

My initial reaction when discovering Groupon was this must be scam. Discounts which sometimes exceed 90% surely is too good to be true. However, I have since determined that this isn't the case. There is still some question marks over how Groupon gets such good discounts and still manages to make money but I can see three reasons why. Firstly Groupon can presumably get discounts through bulk buying, secondly many companies must offer to give discounts to Groupon in exchange for the publicity and finally some money must be made from people who purchase activities off of the website and then don't use them.

Why won't you honor a coupon for a faithful customer? I've asked this question to your 'customer service' three times, but have only gotten stock responses, none of which applies to my problem. Shame on Groupon!

Long shipping times, 30 min customer service hold time, Poor quality products. Returns are a big hassle. Stay Away! Buy on eBay or Amazon. I returned a headset because fell out every time I turned my head... no refund and can't get a hold of anybody. #groupon

So disappointing with groupon. Was a loyal customer. Purchased I-pad mini which is defective. There is no warranty and they won't take it back. Will never buy from them again! Customer services was completely not helpful.

Ordered a ring for my girlfriend to go along with her bridesmaid dress (purple amethyst). Ordered it 2 1/2 month before the ceremony... Have yet to get it. That was in February... It is now 3 days till November.

Groupon sucks. Very unreliable unless it is a printed voucher! Do NOT buy goods from this scam! I can't even get my money back!

I used to love groupon, however recently comparing prices(for goods) to other retailers, especially amazon.com, Amazon still has lower prices for the same products. Pay attention buyers! Don't get me started on services! I purchased a Groupon for a hair salon and came out paying more than double the amount of the Groupon after services were provided. Be sure to call the restaurant or Salon before purchasing to see what is REALLY included because apparently the fine print isn't completely specified. AND when you want to leave a comment/question on groupon it has to be approved before it is posted. Just so you know not all questions/ comments or listed on the app/website.

When a merchant has staffing issues (who doesn't these days) and cannot honor the Groupon for months, you are out of luck. No Groupon refund. No reissue. Groupon customer services says, "Sorry," "Sorry," "Sorry," but Groupon policy seems to say tough luck, sucker! Sure, Groupon says, you can use the value at that merchant (which whom you have no relationship) but which would result in your paying full price--half for the Groupon and balance to the merchant. My mistake.

I am extremely upset that I cannot order items directly from Ideeli. Ideeli had unique and brand name clothes that you could get at a discount. Also, customer service was excellent. Now I have to find another venue to shop but it will not be through groupon which is difficult to navigate. Please bring back Ideeli. I think Ideeli has enough support and customers according to the comments submitted.

As a small business owner, Groupon definitely takes advantage of their reach. I highly advise against part entering with them because the support is horrible and 50% of your earnings before all of their "promos" is absolutely ridiculous. I literally ended up loosing money by allowing customers to book via Groupon.

GF ordered 24 piece container set. Everything shows up fine, except 1 lid is cracked.
Call the support center and was told we would have to ship the entire set back.
Really? Really? Was told they don't ship individual pieces. Folks this is not Amazon in terms of customer service for merchandise.

We will steer clear of any more group on deals