Groupon

I have ordered 4 items (as of today) and have loved everything... when you purchase an item, they show on the side of the order when it will be shipped (usually in a month or so) so it's not a quick turnaround but that's totally fine by me... I think the quality is definitely there and the prices are great... i have nothing bad to say and i actually really appreciate that they check this site and care about negative comments.

Do not purchase undergarments from Groupon. First off, it took exactly 11 days to receive my delivery from the state that's right next door to my home state. Then, after receiving the package I noticed all of the garments were different sizes. I called to exchanged and was told no. Therefore I'm stuck with six undergarments all different sizes. Just remember when you order from Groupon at their cheap low prices. You are getting what you pay for. Please go to Amazong. Better quality and better customer service.

Everyone who has been ripped off by Groupon, lets launch a social media group to stop this predatory taking of consumers hard earned money. Cash doesn't ever expire! Why should a voucher? The government will need to change the laws about this. Why should any merchant receive your money and provide no service for it - that's irrespective of whether it has expired or not - CASH never expires.

Ordered a massage thru groupon lo and behold vendor doesn't honor the appointment time set waste my time and then next time I tried to set up appointment she was checking her calendar and never called back lol emailed Groupon automated answers long story short there forcing me to either use it or gift it which is bs cause the girl isn't making good on her appointments

I have ordered a couple of times from ideel. While I've been satisfied with the quality of products sold, their delivery estimates are way off. I've been waiting for a package that I ordered 3 weeks ago. Contacted customer service and they were nice to send me an updated tracking number according to which the package left their company 2 weeks later than the shipping confirmation email was sent. In all honesty, I didn't expect a quick delivery, but 3+ weeks to receive an order is ridiculous, considering they ship from the US.

I use this site all the time. When we go on vacation I change my location and find great local deals for things I usually would not pay full price for! If I ever have an issue Groupon is quick to fix they have awesome customer service. I check the site everytime I am going out to eat or just looking for something to do, 9 times out of 10 I can save myself some money.

Horrible service after my account was hacked through Groupon's site! They cannot refund mo way right away. The whole ordeal of emailing their "customer support" is a Joke! They don't even read your emails, they respond with a script and don't answer your questions and they refuse any refunds! They refer you to their "policies"! Very poor service vice for paying customers. Not worth saving a buck!

Honestly I am impressed at how bad of an experience I've had with my very first time using Groupon. The item I've purchased still isn't here, and was ordered mid-February. The carrier has moved the item to every city but mine. They tried to double charge me for another item, by removing a 10$ coupon that was sent to me from Groupon! My initial reaction is what a poorly managed site by a greedy crooked company.

They make the return and refund policy so incredibly tedious that no one can find out how to do it. This is not only my difficulty. I am a young adult that has been raised in technology. I am not a older person that doesn't know how to navigate the internet. But even for an experienced user, this was overly complicated process to go through and, in my humble opinion, very ridiculous. It is obvious by the blatant disregard of not putting the steps clear, that Groupon doesn't care about customer relationships, and because of this, I will never be using Groupon again.

This website is a complete joke. I cannot tell you how hard it is to work with customer service. First off, they're based in the Philippines and hardly speak English. Not to mention, they have no intention of helping you even if they are the ones who messed up. I've wasted over $100 that I can't get back and over 3 hours of my time trying to contact them. I should've just paid the regular price for the service I wanted to buy than waste my time and my money on this site.

I have purchased from here a few times and that last 2 times have been horrible. First of all CHECK THE PRICE AT CHECK OUT. I went to but something for $14.99 and when I got to checkout it was $54.99. Its a joke. Also check its in Canadian or American dollars.
Next, 2 things I purchased I never received. Trying to contact this company is a nightmare. No phone number so you have to send an email and hope they get back to you.It might be easier to give up and save the stress.
If you need to return something then don't. Again another nightmare.
I will never buy from this company again.

Groupon is okay for the occasional bargain goods. Shipping takes forever and some of the items are of questionable quality, but I've a had a few great deals that have made up for some of the more regrettable purchases. However, after using Groupon to book a hotel stay, I think I may be finished with this company. The customer service was terrible! After checking, I realized I could've gotten the same rate directly through the hotel's website. Never again. The people I talked to from groupon on the phone were so rude!

Before buying anything on Groupon check other local stores! They want to persuade you with what the item was valued 12 months ago versus the price you're going to actually pay. Local stores may have same or better deal with no extra charge for shipping

I have been a long term customer of ideeli but recently they have changed their policy in regards to purchasing. I purchased an order for $106 but my card was charged an additional $167. Customer services informed me that it was their policy to do "test holds" to make sure customers are using current credit cards. And by the way it's up to the customer's bank to determine when these holds would credited back to your account but it may take days to come off.

I suggest a new solution.

I did not get money back or even store credits for many of my returned items, and 99% of their item are not returnable. I rather spend a little more at other department stores than order from this company. Their customer services are suck too.

I never received my shipment from ideeli, even though it was 'delivered' according to UPS tracking. The customer service gave me generic responses for nine days and in the end, all I receive after a "technical team investigation" is that the order was delivered - "Please let us know if you want us to contact the shipping company". Seems like they did not see my complaint at all - the shipping company should've been contacted a week ago!
I have bought from ideeli before and have received shipments on time and the products were satisfactory too. This is the first time I had to contact their customer service and they were very slow and unsatisfactory.

Bunk beds late delivery one man box so heavy I could 't even hold it up, delivery man not allowed beyond front door did in end or would have had to take it back. I had already taken 4 packages into house with some difficulty.

Not as good as living social customer service wise but they have great deals. Refund policy sucks though. Really should make it like living social - return before it expires whatever the reason for a credit! 3 days to get it back cash. Now that's fair.

Everything I've ordered in the past, coupons and some smaller products have been fine. The pasta pots didn't last through the first time use. Handle fell off and pots were so thin that I never used them again. Time of delivery can be "iffy" also.

Although there's are a lot of negative reviews about this site, I have nothing but positive things to say. I made my first purchase the other day and just received it in the mail. Throughout the process I also received email updates on the delivery status too. Quick, efficient, and great products for sale. I'll be using this site again!

I already have several deal with Groupon the last 2 years and am absolutely convinced about the quality of the shopping experience. The most interesting for me are the local offers as they are often unbeatable in price and give ideas on discovering new services. I experienced their support too by sending back items and have been refunded without problem.

This website is clearly a scam. The business model relies on customers purchases expiring and just taking their money. Each groupon offer should clearly state when the purchase expires, in a way that can not be missed. Entirely dishonest business.

Reading the other reviews, I hope this one doesn't jinx me to get some bad service in the future. However, I just have to say that I've been shopping with Ideeli/Ideel for many years now and have made literally hundreds of purchases from them. They have always been prompt, returns have always been easy, and the quality of the garments has never been in question. Recently, I was emailed a 30% off and free shipping promotion. There was no code, it was just supposed to be applied if you purchased within the promo period. Well, I purchased and did not receive a discount. I emailed customer service and in 12 hours was emailed by a representative who created an individual coupon code for me to use on my next order that would generate 30% off and a $9.95 shipping credit. I have always been very satisfied with Ideel/Ideeli and this instance was no exception.