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Groupon has a rating of 1.6 stars from 5,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
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You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!
Horrific customer service, items are NOT authentic, everything is brand-name-unknown. Oh and be ready to return everything.
Date of experience: April 23, 2017
I love Groupon because it's instant savings on dining, shopping and entertainment. I highly recommend this site.
Date of experience: April 7, 2017
Great products everything ships on time and if you need to change anything great customer service experience...
Date of experience: February 21, 2016
Quite often the deals seem to good to be true and they in fact, are. I've found a gem or two on here but outside of that, it's been a bit of a bust.
Date of experience: March 14, 2016
Groupon admin staff has ben prompt in answering any queries and resolving any issues before they escalate.
Date of experience: March 9, 2016
I am trying to get a refund for a coupon that is not redeemable at the advertised hair salon. Two thumbs down for Groupon.
Date of experience: March 5, 2011
They advertise businesses that are not doing well... there is normally a reason for that.
Also goods are cheap but quality follows the price...
Date of experience: December 16, 2015
I received a gift card from Groupon for my birthday. The vendor isn't responding to schedule and Groupon isn't making it right. So frustrating!
Date of experience: October 31, 2019
Prices slashed at a phenomenal scale for many items that we need on a daily basis, plus some nice luxurious pampering on special occasions.
Date of experience: October 30, 2015
I've purchased a few services and items from Groupon and you just have to be sure to read the fine print. No issues there.
Date of experience: April 22, 2016
Had an amazing winter coat at an amazing price. Came quickly and it was very good quality. Actually fit well with their sizing charts.
Date of experience: February 9, 2017
This is a great place to try something new at a fraction of the cost. I own numerous experiences to groupon. Thank you guys!
Date of experience: January 31, 2017
Returns or refunds are easy and they offer gift cards you can use onsite if you don't want to use your personal credit card
Date of experience: June 24, 2016
Groupon service is nonexistent. They and the merchant pass you back and forth blaming each other and neither resolves your issue. Bought Sam's club
Tip for consumers:
Don't buy Sam's Club membership from Groupon.
Date of experience: February 14, 2018
And i have been using this site often, its hit or miss but more often than not pretty happy with items or travel discounts
Date of experience: September 17, 2016
When Groupon first started, their service was top notch. HOWEVER... that cannot be said now. I ordered a blood pressure cuff (Which, come to find out, I COULD HAVE purchased at Wal-mart for $3 more) 19 days ago ( or as they put it "12 BUSINESS days" ago) and customer service HAS NO CLUE when it will be shipped and WON'T EVEN address a refund request sent 3 times now. The Groupon "terms and conditions" clearly stated that the product would ship in 7-10 BUSINESS days, and in as much they have violated their own policy. I again tried this morning to at least get a status update and I received a reply back "to contact them again at the end of the week if my product hasn't shipped". REALLY? 19 days since the order AND THAT'S all you can come back with Groupon? I smell something fishy going on at this company. So DO the investors at Wall Street- MANY printed stories in recent weeks as to their "accounting methods". One would be WELL ADVISEDD to stay away from this sinking ship! I have no choice but go the route of the "credit card" dispute method now.
Date of experience: April 23, 2012
I took three deals -
BVS mechanics in hedge end...
They charged 30 for oil abd very poor valet... also in 2 days I had power steering leak... when I went again they said they are too busy to look... 70-75 u can get the servicing in any local garage. Groupon and their dealers are just cheat... they dont bother about customer services.
Kutz n beauty... in portswood road... it took me 2 months to get a weekend appointment... and then the address website puts is 2.5 miles away from the actual then they said its tom tom fault... and provided only half of service...
Raymon redfern photography... in sholing...
He will give you three prints... which are really small... after 1 month... and to get the good quality CD he charges 200 gbp... A robbery... not sure whats the point of having a deal if you have to pay 230 for 3 small prints and some good photographs... just cheating by group on... I will prefer buying a cheap SLR camera instead... a printer and photo paper...
The deals look fantastic... but inside they are bad with poor custimer services...
Date of experience: May 10, 2014
Groupon is a pyramid marketing scheme that will continue to spam you if you unsubscribe from their mail.
Generally the companies that put up groupons need more business and are trying to draw in more customers because:
A) their service sucks and people have been leaving
B) their operation is a sham
C) they want more suckers to rip off of their money
I have had three separate negative experiences with groupon, first with a Yoga place that ended up having fast-talking business scammers who would refuse to even let me take home a price list to try and figure out which one would be the best deal for me, each time citing a ridiculous reason:
"These cost us money, you can't take them home." "They're always changing, it's pointless to take them home because we're always offering new deals." "(laughter) look at this young lady, trying to write down the prices on sticky notes... look, sweetheart, it's really simple..."
The second time was with a salon in L. A. called Silver Lake studio, where the positive online reviews were obviously fake and the conditions built into the groupon ("remember, groupon customers always tip the full amount of the bill... that's what makes them so great!") did as much as they possibly could to rip you off. The stylist that did my hair was rude, aloof, and botched my highlights. He told me my trim would be free and then charged me 20$ for it. It was ridiculous.
Thirdly, I bought a gift card (20$ purchase for a 40$ value) at swell.com, where, despite numerous calls to customer service on both ends, my code is STILL not working.
GROUPON is FULL of SH$T. Be careful if you use this website... and yelp is not safe, ladies and gentlemen. You've been warned. STAY the F$%K away.
Date of experience: July 6, 2011
You can get great deals... Not all though are great, I've seen some that weren't really worth it. Just know the original price before buying.
Date of experience: May 16, 2016
I've been an ideeli member for months now. I referred a friend, and got a $25 credit when they purchased something. She said it did take a little while to receive her purchase, but it was clearly marked before she selected her items and paid for them, that it would not be shipped for another 2 weeks. She received her items, as ordered with NO PROBLEMS. I used my $25 credit and made a purchase. It clearly stated before I checked out that the item would not ship for another 2 weeks. I got a notice 2 days later that my item had shipped, and recieved it the VERY NEXT DAY. The item was as I ordered it and I received multiple compliments on it.
I am surprised that so many people are having a bad experience. My same friend also ordered a dress through this site that clearly said no returns, and she had viewed the measurments to make sure she got the right size. Once it came it was clearly too short for her to wear in public and keep her self respect. She called the customer service line, explained that she had checked the measurements, and they allowed her to return the item. I think people reading these comments should keep in mind that normally people don't search for sites to leave comments unless they've had a bad experience. NOT EVERYONE HAS HAD A BAD EXPERIENCE!
A lot of the items you purchase are not returnable and take a while to ship, but it ALWAYS states that before you check out. Keep in mind that you are purchasing designer items at a discounted price, so please understand that they can't just give this stuff away out of the back of a truck.
Date of experience: October 11, 2010
Fake DHL tracking numbers! Beware. Groupon Goods will take your money, never ship your item, and just say, "Sorry" when you try to get your money and/or item. I I now have a total of four Groupon Goods purchases that I paid for and never received. 3 out of four of these items were gifts and I was stuck having to spend MORE money at the very last second to buy gifts because the Groupon Goods never came. Even worse, when I try contacting Groupon Goods I realize I can't find a phone number to save my life! I email them and receive boiler plate emails saying sorry, use your tracking number, blah blah blah. I find the tracking number which is from DHL, it routes me to the USPS site (If it was shipped by DHL, why does it then get transferred to the post office for delivery?) nd all 4 orders show that they were delivered, to my place of employment, on a Saturday before noon. OUR MAILROOM IS NOT OPEN ON SATURDAYS. DHL and the post office say they can't help, Groupon says I have to follow up with DHL and/or the post office. I feel like I just played 3 card Monte, only there was never anything under the cards to begin with! Total racket. By the way, if anyone has the phone number for Groupon Goods, can you please post it? Thanks.
Date of experience: February 24, 2014
Groupon used to be really the in-thing a while back. But, nowadays it has sort of gone down. Needs to imrpove
Date of experience: July 14, 2015
I tried it once for a local restaurant but could not understand how to obtain the coupon. Felt like I was ripped off. Would not try it ever again.
Date of experience: April 8, 2017
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Aerin: Thanks so much for the kind words, it is always a pleasure to hear positive feedback. We're so glad that you have had such enjoyable shopping experiences with us in the past, and look forward to bringing you more in the future. Feel free to reach out with any questions or suggestions as they come along; thanks again for being an ideeli member, and happy shopping.
Jason Faria
Customer Service Manager
Ideeli, Inc.