Groupon

Its just a little embarrassing when you produce that slip of paper at dinner. However, some deals are good, if you are lucky

They have terrible customer service. They are rude and took my money because of their system error and blamed it on the hotel.

Worst website ever
Worst customer service
Had to chase them to get my tracking information
Delay in delivery, wont refund you.
Not reliable

Offer for £19... We regularly buy at £15 so why is £19 + £1.99 a good deal. It's a con!
Leave it out

I bought a jewelry from Groupon for $30 and it says 14k. Now the jewelry was dark brown. I don't trust them anymore.

They have defects in their devices but don't do replacements but do returns makes no sense at all this is so unfair I hate this low budget site

Can't use the site whatsoever and lost a bunch of money, ideeli was my favorite clothing site, and now it's all over. Will never use it again, sad.

I like this site. Occasionally, get great deals! I have never had a problem with any order, and have orderd from them more than twenty times.

My first time using Groupon Goods and I will NEVER buy from them again. I have waited over 12 days for my order and it still shows "awaiting fulfillment." After digging deep to try to find a contact number (which they clearly bury on their site so they don't have to listen to how bad they are) I called and waited for 38 minutes on hold. When the customer service rep got on the phone he told me he couldn't help me because there was no update to my order. I told him to cancel but he can't because there is no update number to do so. So i asked if he thought it was acceptable business practice to not have fulfilled an order 12 days out and that i should be held hostage on a purchase that may or may not be fulfilled. He had no answer other than to say without an updated tracking number he can't help. Well i can't have an updated tracking number if the item hasn't even been fulfilled or shipped yet. The most ridiculous circle jerk i've ever witnessed. I was told to call back in three more days so i can wait on hold again with another useless person. I get orders faster from zullily that even notes on their site they don't ship until all items have been purchased in that stock. Just ridiculous. DO NOT WASTE YOUR TIME OR MONEY. NO AMOUNT OF SAVINGS IS WORTH THIS BS.

The second bad experience Iwith Groupon. I bought a cal king mattress and received a queen size, but offered to keep it if groupon refunded the difference. Groupon refused and asked me to photography the item so they could see it. After the pics they acknowledged it was their mistake and accepted the return. When I called UPS to pick up the item I found out the return shipping label groupon provided was not for that kind of item(mattress) and I had to pay about $300 to have it shipped. SInce I refused to pay, then Groupon CS decided to refund the difference and I kept the item, what was my offer since the begin.
IMPORTANT: On the main page, the item was showing FREE SHIPPING to return the item, but on the fine prints (a couple clicks after) it said the item was final sale and not returnable - very misleading to say the least - I never saw it and could've ended up with a loss of $600. I don't recommend Groupon, but if you want to buy from it, check fine prints, compare the prices making sure the description, model, etc. are the same on regular business. I'm still shopping for the mattress and found out it's almost impossible to compare. Example, "beautyrest recharge world class" mattress has several models, but groupon does not mention which one it's offering. The prices for same brand, on Amazon.com and on the Seras store near by my home, goes from $1100 to $1600, not the $3000 for $1299 advertised on groupon. Also, on Groupon it's final sale. On Amazon and at Sears the customer gets 100 nights tryout and full refund if not satisfied.

I recently order over 2000. 00 worth of goods from groupon, all of which were way before the crazy christmas rush. The total amount of items were 20 and out of the 20 i have only received 9 items. The others apparently were lost in the mail from ups and usps. I was told by both ups and usps that i would need to speak with groupon due to the fact that groupon's account does not cover any type of investigation. 1 of the items that were ordered was a diamond ring that i paid well over 500.00 for. When I opened the box it was to my surprise that the ring was not in there. I spoke with Groupon over 20 times regarding the matter and was told it was not their problem they will not be issuing any type of refund and will not be sending out any products. Basically its my issue and I need to figure it out. The rest of the items included tablets, computers, jewelry, etc. (Christmas Gifts). I normally dont do online shopping but this year due to work and a new baby I was unable to really go out and shop so i figured "hey lets use groupon" BIG BIG BIG MISTAKE. NOW IM OUT MY MONEY AND I DONT HAVE THE PRODUCTS. I am currently getting law enforcement, and a lawyer involved. GROUPON is a FRAUD. BE CAREFUL USING THEM. I DEFINITELY NEVER WILL EVER AGAIN! THE CUSTOMER SERVICE SUPPORT IS EXTREMELY RUDE, AND UNPROFESSIONAL.

I liked Groupon previously and used it all the time but this year has been down right awful. It doesn't check the companies it does business with and promotes false advertising. One car wash company didn't have two locations any more that were advertised on Groupon during its deal. Then after I complained I couldn't get in touch with the owner or any one to schedule an appt. Tried to give me groupon credit instead of crediting my credit card.
Another time, it false advertised a restaurant location for a restaurant deal. I figured that out right away so canceled the order immediately.
Twice now the website wouldn't let me order a deal and asked for assistance and a credit since the deal was over and only couldn't get it because of Groupon's website malfunction. They would not budge to give me even 1 groupon bucks. I lost out on 27% savings this last time. I was very upset.
I am using the groupons I have and using up the credits and then I am canceling my account.
I am also fighting some thing via credit card because groupon isn't even responding to a return request which was submitted via the website as required. I've been trying to return it after receiving it and no luck as yet.
I will use travelzoo and livingsocial from now on and stay away from Groupon deals or should I say non-deals.

I gave a one star review but if I could I would give no stars due to the inconvenience that I experienced during this transaction.

I bought three tickets to attend Jurassic Quest in Bristol Tennessee. The tickets per Groupon were listed for Mar 11-13 2022, but the actual date for the quest was Mar 18-20 2022.

The dates that Groupon posted was incorrect and they would not give my money back or do anything to resolve the issue. The entire transaction seemed like a scam due to Groupon posting the tickets for the wrong date and then not being able to come to any resolution for their mistake.
It took almost two weeks for Groupon to even understand the issue. And even then they did understand, they not reach out to me. I was always the one reaching out and trying to get this resolved. Groupon stated "There is nothing we can do." However, Being such a large establishment it is hard for me to accept that Groupon had no way of making this right. Even reaching out to the merchant there was no resolution. I pressed further because if this is happening to me imagine the thousands or even possible millions of users that are being scammed and taken advantage of by this company. They eventually gave me Groupon bucks after I pressed and pressed about the issue, had I not done this they would have kept my money, however, giving me Groupon bucks was not satisfactory. I now feel tied down and obligated to use a service that I feel had taken advantage of me and my time. I would rather have my hard earned money back.

I could understand if this was a small business and if their processes was new, however Groupon was established in 2008. The unprofessional experienced and the lack of customer service has really shown me the kind of business this company truly is.

I would not recommend Groupon to anyone. I will make sure to tell everyone my story so they know my experience with Groupon.

I used to love the site - good customer service, great offers. But too many times now I purchase a good and after the allotted time stated for shipping, I get an email saying the product is delayed... and then another one... and then a receive an email saying Whoops, we oversold... no product for you, here is a refund. The last two times that happened the good was a gift for a friend - the same friend - so both times I had to say "Your gift will be late" and then "Sorry, no gift, let me make it up to you." It is arguable whether this is Groupon's fault or not but there should be something in place - worked out with Groupon and the company selling products on Groupon - to ensure that this doesn't happen. I also had an issue where I purchased a custom-made good (on 1minime.com - don't EVER go there - it is truly a scam - not just saying that, read through hundreds of reviews later stating that they, too, were scammed by this company) then paid above and beyond the purchase price for shipping and other features, only to have the product never get made and the company refuse to refund my money and then refuse to write me back (long story short - I purchased a custom bobble-head in December. Ordered it in February, still had not received it or a refund by September - had to file through my credit card company and Paypal - it was a mess) Groupon was helpful (refunded my Groupon price) but was unable to get the rest of my money refunded - I understand that they really did try to help but if they are facilitating business transactions on their site then they need to be a little more critical of who they do business with. Again - used to love Groupon but sadly, too many issues now.

Many interesting offers for different services. Before buying anything I usually search for groupon deals :)

Ok, I have been a customer for a very long time and have purchassed MANY items, 3-4x they have canceled my order because item unavailable and many times they have shipped me WRONG item for a very coveted purchase but now after being a LOYAL customer for over 3 years they omitted an item from my shipment, on a purchsse of 4 items and have not refunded me as promised in many documented e-mails. They are unavailable by phone, ALL calls go straight to voicemail and have not responded to 4th email when resoultion by date certain passed. HORRIBLE customer service, had to contact credit card company for charge back.

First I have to admit Groupon does offer some great LOCAL deals. Just be sure when considering a deal on an item, Google it first. Many times I have found the item cheaper online. Now for Groupons Getaways, I CAN NOT warn you enough! Make sure you not only thoroughly read but PRINT every word that's on the ad & fine print, I thoroughly read it but didn't print it and found myself paying an outrageous deposit fee at check-in, in addition to the Daily Resort fees & taxes I had already paid. The hotel stated it was because I had booked through a 3rd party. I called Groupon & the customer service agent was very rude and assured me it was in the fine print and I should go back to the ad & review. I tried. The ad was no longer posted and the info on my purchase which is in your MY GROUPON setting had no info either. Once you use your Groupon, you will get a message pop up asking you if you'd like to leave feedback. Ironically, every time I try to click on the link I continually get an error message stating the site that I am trying to access is unavailable at this time. Anyway, after all monies paid, my "deal" was not so much a good deal.

I bought a quad bike for my son for Christmas through groupon.es and a company called import3000.es. On christmas day he received it as a present, and I filled it with petrol. The tank leaked all over the drive, my son cried for ages, and told me it was hi worst Christmas ever. I took it to a motorcycIe repair shop a few days later whom told me the bike was broken and I would need to buy a new tank and pay for fitting it. I got in touch with Groupon to get a refund, which they refused stating that they would not consider a refund as the bike was purchased from their partner, and that they were a middleman, although I paid Groupon for the bike. They gave me details of their partner whom would not reply to my emails or phone calls. After numerous emails to Groupon, their customer service representative Nadne told me baically to go away as I was wasting their time continuously writing to get my money back, which would never happen. The bike now stands in the garage and I feel totally ripped off as Groupon will not get involved at all, I will never use them again, awfull, absolutely awful.

Please be carefull better pay more money and other web because aI buy 3 times diferents products and the res are freking fase. Omg I cant beleive that... I never ever buy nothing more in groupons

Bought a restaurant coupon and did not notice the fine print that said a 10% charge would be added to the whole bill BEFORE the coupon discount given. WTF?

I was always a fan of Groupon for over 5 years because its deals are quite interesting and I was wondering why many people complained about it until problems started to happen to me last year. It is a tricky bait. My $55.50 Groupon Bucks and an $50 unused Restaurant Voucher were gone. Three Groupon supervisors I spoke to on the phone agreed that I should be refunded properly should the company decides to deactivate my accounts without informing me. However, upon their escalations to the tech team per their promises, the same response emails I received were the same, short and no explanation of the missing Bucks: "Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed."

Here is a sample scenario: if you have more than 1 account (to understand this, if you had 1 in the past several years and another one now, OR you have only 1 and your wife has 1, these are considered "more than 1 account"), Groupon will someday (soon or later, until it happens to you) close all your accounts and therefore all of your Groupon Bucks (which is Groupon Giftcard that you purchased from your pocket, so it is your money) plus any unused Groupon Vouchers will be gone. It means the company will take all of your money without informing you until you discover it by yourself. Search google for it and you will know. I came to realize that the company does not seem to keep customers' last Groupon Bucks balance when they deactivate consumers' accounts and therefore the only way to say is to forget the topic of the missing Groupon Bucks and instead only say there is a violation.

You are already warned!

So i ordered a pair of swarvowski zirconia earrings from their "goods" section on Jan. 28th for $20. After deal ended, they were guaranteed to ship within 7-10 days. Good. In time for Valentines day right? Wrong. Its now Feb. 17th. Still no earrings. After 3rd time calling and them telling me "if its not there by the end of the day call us tomorrow". So finally i said enough, i want my money back. The women gave me a full refund to my acct, credited me $20 in "groupon bucks' and told me the earrings were on them. Whenever they decided to actually arrive. Let me just say --->EVERY PERSON I DEALT WITH AT GROUPON was extremely polite and accommodating. I never got a stitch of impatience or attitude with them. They are very pleasant to deal with their customer service is AWESOME. I know it is the merchants fault for the shipping problem. This women went to every extent to explain why it happened and must of apoligized ******* times. SUPER NICE! Thanks groupon... i WILL be dealing with you again!

I wish I could give 0 stars. I work the night shift so I usually shop online. I've shopped at Ruelala, Gilt, Hautelook and I understand that the 9.95 shipping fee is the price I pay for convenience. But this site is unreasonable.

I ordered something to give to a friend of mine for her birthday. I ordered it 3 weeks before the party since I figured that would buy me enough time and the last day of the "estimated date of delivery" window was 2 days before the party so I thought I was in good shape. A week later, the tracking number they gave me still didn't work so I used the live chat and they said sometimes it's not updated so give it some time and they weren't able to track it without the tracking number. While waiting, I ended up buying something else since I had the free shipping for 30 days and that package came quickly, a week after ordering it while I still didn't have tracking info for my first order. 2 days before the party, I finally get a working tracking saying it just left their place 3 weeks after I made the order. So I was livid, since that was supposed to be a present for a party happening in 2 days... It gets worse. My order finally gets to New Jersey, to a different city (which is normal) but then the next day, it goes back to Maryland... Then back to North Carolina? You would think there was something wrong with the address I gave but they had gotten it right one time already! Why make the mistake now so I spoke to someone again and she gives me $10 credit for my inconvenience? Are you serious, what am I gonna do with that? I had to buy another present, then the stress that it brings is ridiculous.

Worst is, my sister ordered something with my account because of the free shipping and the same thing happened. It went to New Jersey then was sent back to Maryland. As we speak, I am on a live chat with them and it's just so unreasonable. I don't understand how a company could thrive while messing up this much. They should just have free shipping then it would be worth the wait. I might as well order from Asia, it will come sooner than theirs.

Ridiculous! I would say IT IS NOT WORTH IT! The things they sell are the same as Ruelala and Hautelook, just wait til they put out the sales.