Groupon

I have only purchased one Groupon, the one that got me sign up. It was only $1 and was for Three one-night rentals at Redbox. It took 3 days to get the coupon by email. It was easy to view and print out and I used two rental codes one evening. However, I just went to use the third rental code and found out it was invalid. Evidently all Groupons are "Must use in one visit." To be fair, this disclaimer is listed on a separate page on Groupon's website, but it was not listed on the original deal. I'm basically ticked off at the principal of the whole thing. I'm not out any money, I actually got two rentals for the price of one, but I didn't get the deal I thought I was purchasing.
Now Groupon could argue that I'm at fault for not reading the fine print, which is technically true, but I think a good company will make the terms very clear, especially to a new member. I'm usually very careful about checking out all the fine print, (I actually read over 75% of the fine print on user agreements and terms of use contracts for sites I don't have a previous experience with.)
I did send an email to customer support at Groupon about my experience, so if I get a response I may try to edit this review. Their site claims that if a customer is not satisfied they will, " return your purchase – simple as that." Not sure what that means, it doesn't explicitly say "refund" so I'm not holding my breath waiting for satisfaction.

Ideel or ideeli it doesn’t matter – DON’T ORDER FROM THEM. Horrible return policy, horrible customer service…if you can get service. Over priced items that you can get for cheaper at Amazon etc. with a free return policy/customer service. Well, I ordered some items, however I did not realize that these items could not be return, I placed my order at 11:45am by 12:10pm (so 25 minutes later) same day I tried to cancel my order by emailing the so called customer service, and I called…no answer. Instead, one day or two days later I get a confirmation email that my order has shipped. Really? After I tried to cancel the order, well any other merchant has better policies than this ideel/ideeli…money grabbing scam. DON’T ORDER FROM THEM!

I am absolutely livid with the appalling he customer service delivered by groupon! As a busy single woman I have little time to get to the shops and therefore rely on the online shopping sites. I will admit I have had no issues when ordering from Groupon! However, when I reached an issue with the delivery of my sofa I discovered the horrible side to the company! I have spoken to so many representatives I have lost count and I still have no resolution! I ordered my sofa on the 05/08/2016 and to this date I have no sofa and no refund!

And I feel at a loss going around in circles with the staff, not one person will resolve the issue and keep coming back to me saying my sofa has been delivered iWeb infact it has not been!
I have left countless complaints via email as that's the only way to do so! They will not pass me onto a manager and I now have now have to take the matter up with my bank and also trading standard! If I could give them minus I would because no way in hell should a company operate like this!

Someone must be held accountable for stealing my money and not providing my goods and I will see that this happens.

I used to order a lot of items from Groupon. I lost 2 orders in total. The first missing item I did not contact customer service. And recently, I ordered other item from them, the item was missing again, and I contact them, all they could do was to tell me that they track the order and it said it was delivered, so it was my responsibility to contact the carrier and ask my neighbor if somebody took my package. They do not stand for their customers. I told all my friends to stop buying things from them. Terrible experience. I wish I could give them zero star. Here is the copy of the email:

Hi,

I'm so sorry that this happened. Unfortunately, we don't have any additional shipping details regarding your order.

However, according to your tracking number, 1ZA*******YW*******, it appears the product was delivered. I would recommend checking with your neighbors or others who might have accepted the package on your behalf to see if one of them has it.

If you're unable to locate the package, you can try contacting the shipping service to see if they can provide you with a signature confirmation or more specifics regarding where the item was delivered. They may be able to help you track down the delivery, or provide another solution.

Again, I'm very sorry for this inconvenience. If you have any more questions, please let me know.

Regards,

Jason M
Groupon Customer Support

I should have read the review before. I ordered a bag for wife on Jan 1 since then they have NOT even shipped the bag yet. I've contacted them twice and the customer support can't even tell you when they will ship the item. WASTE CUSTOMER TIME!

I wrote the review on 5/27/15 about the problem with the missing dress that I returned with all the bags that the dresses were shipped. Items has been returned to Ideel and signed by their Rep on 5/15/15. As of today, the customer service has not corrected the problem yet. First, they said that they only received 2 dresses instead of 3 dresses. When I question on this site and Jason F. Replied... I got the email stated that refund has been applied and credited back to my visa for only $10.55 and gave me the store credit of $106.62 also deducted another Returned Shipping of $8.95 which had been charged already (I requested that all returned to be credited back to my VISA not STORE CREDIT).

I questioned this and got another email from their customer service stated that they will only charge me the returned shipping of $8.95 instead of "2 Returned Shipping Charges". As of now, I am still waiting for Ideel to fix this problem.

Jason F. Mentioned that if I should have other questions or problem to PM him directly. How do we do that when there is no way for me to contact him? Jason F, When will this issue be resolved?
What will it take to get this fix?

Guys, be careful with Groupon. It's not a scam, but it's a terrible "service" and the "from prices" are not really real, so discounts are deceiving. This is not the first time I have issues. I like to buy from these guys, the website is nice and deals attractive. But my confidence is waning after too many poor suppliers and now an even poorer support from Groupon themselves.

So in short, if it goes well first time then it's great, if it goes wrong then you are a bit stuck with little help.

This time, I purchased a boiler service and have tried to book with the supplier but no one ever gets back to me. The supplier sucks and is obviously having difficulty fulfilling. I called groupon, today 23 April, and they advise that they are aware but haven't heard from the company since February! OK fine, so how can you help me? Errr, sorry there is nothing we can do, she says, until they hear from the supplier. A refund is no good to me, I want the service.

And here's the kicker. Right now they are advertising a new boiler service with a different company. So they are selling new deals, making more money, but haven't thought to fulfil the hundreds of those like me that are not getting what they paid for.

Its of no surprise that they are being investigated here in the UK right now http://www.bbc.co.uk/news/business-*******

I have been a groupon.com customer for years and am REALLY disappointed in their customer service. I ordered men's cologne yesterday and figured out two and half hours later that I had ordered the wrong kind. I wrote them to simply change the kind (same price, it was an even trade and both were still in stock) and I was written back saying "Groupon Goods make great gifts, so if you're not able to use this item yourself, feel free to give it to a worthy recipient. Unfortunately, because it has been more than 2 hours since you made your purchase, your order has already been processed and your item has either shipped or will be in transit shortly." Which is total and utter BULL$#*! it's 24 hours later and it's still not shipped and won't be because it's a labor day weekend. BAD BAD business, NOT how you keep customers, will never buy a groupon again. All for something that would have taken a customer service person maybe 5 minutes to switch in the computer. I am left with cologne that I will be selling on ebay and the groupon is left with a lost customer.

Shipping takes way to long and the shipping and tax charges are to much. It's ok for things that just require a voucher but I will not order anything else that has to be mailed.

Having purchased many, many deals (my partner will vouch for this) from Groupon, I have to say they are FANTASTIC>
Most of their deals are bargains to say the least, and my purchases have varied from Dining Out, Gettaways, Electrical, Salon/Spa... the list goes on.
Customer Service is great. I personally have not had a problem they have not dealt with efficiently.
The only fault I have found is the fact there is normally a long wait to talk to an agent on 'CHAT' and their knowledge of Voucher/Promo Codes isn't always on the mark resulting in a long wait and a couple of times having to contact a second time to resolve the issue.
However it still gets my FIVE STARS because I love this site so much.

I purchased a groupon for a local restaurant and it said on the groupon reservations recommended. Well, surprise when we called for reservations we were told they do not take reservations on the weekend. We do not go out to eat during the week due to crazy schedules.

I called groupon and explained this issue and to them it was not an issue, we were not refused because of having a groupon and it was just too bad... in other words suck it up and go on the weekend and stand and wait for a table. Sorry I know I sound picky, but when you are limited with your free time I don't plan to use it standing and waiting for a table when there are many other restaurants that would welcome us with reservations.

Therefore, my relationship with groupon is over. Due to the poor attitude and customer service I'm done. I'm sure they won't miss two people, but you can be sure I will do my best to spread the word.

Just be careful, if it says reservations recommended and that's what you want call the restaurant to see if that's even doable.

I have been a customer pretty much since the beginning. Some of the restaurants & companies they offer are not good - but I just starting realizing this and doing further research before purchasing - they are certainly not Costco. I recently had a family emergency arise on the day I was planning to use a yoga groupon - which happened to also be the day it expired. I was in the hospital with my 3 year old son and called the vendor to let them know the situation and that I wouldn't be able to go. I asked them to call me back with my options. Heard nothing. Over the next 2 weeks I contacted them 3 times saying the same thing and just asking for someone to get back to me - even left my email if that was a better form of communication for them. Nothing. I email Groupon asking for a refund or credit since I no longer want to even go to this business since they have absolutely no understanding that unfortunately, emergencies sometimes arise. They email saying there is nothing they can do but I can always use my Groupon for the price I paid! Really?! That is absolutely not acceptable, horrible customer service & the fact that neither was flexible at all or understanding of an emergency, they have forever lost me as a customer... way to go Groupon! Hope it was worth that $29 I paid for the Groupon.