- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Groupon has a rating of 1.6 stars from 5,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!
I have purchased a few Groupon deals and the only one I didn't have an issue with was one of the Groupon Now deals.
I purchased two vouchers for pizza from Papa Johns. One went through just fine but the other would not work at all. After 4 months of emailing, calling, speaking to several different representatives, explaining the story multiple times, being reassured they the issue was resolved only to try to order a pizza that was already paid for and getting denied did they finally issued me a refund to my credit card. I even had to fight for that because they wanted to issue me a Groupon credit. I still chalked it up to being a one time instance.
Recently, I ordered a Groupon for a tattoo, really great deal. Time had lapsed which was my fault completely and I know the place would honor my Groupon for at least the amount I paid but this place was really far away and gas prices had raised over a dollar in that short period of time. The amount of the Groupon deal justified the drive but not when it expired. I wrote Groupon asking for an exception since the tattoo parlor was a 112 mile drive round trip and I wouldn't only have to make the trip once but twice. My reply from Groupon was simply their policy on expired vouchers and even had an automated message sound to it. So I rewrote the email with hard numbers on miles and finally they issued me a Groupon credit as a "one time exception" but made it seem like I was trying to scam them.
Their Groupon guarantee states if I have an issue redeeming a voucher they'll either make it right or give me my money back but both times I've had to fight like hell and it's not "as simple as that". Not to mention this last time I didn't get my money back, they still have my money to only spend with their company.
Working in customer service for 10+ years I guess I've come to expect more compassion for the consumer who they'd like to keep especially since they aren't the only Group buy company out there anymore. After I use my credit I'm never using them again.
Date of experience: April 20, 2012
I was charged for a product I never got. Now I'm out $46.99 and got nothing out of it, I'm very disappointed. Don't buy from Groupon!
Date of experience: August 11, 2020
What is their contact information. Their phone # states only contact is on the web and there is not link to start a conversation. Terrible service!
Date of experience: November 13, 2017
I got an advertisement email every single day until I ordered something.
Now I can get an email from Ideel.
Not even to place another order.
Date of experience: January 1, 2016
Go for it walk with your fingers in the comfort of your home and a pair of fussy slippers. You will find it with no effort.
Date of experience: February 27, 2017
I use Groupon some times. I have not had any problems with Groupon for now.If they have great deal, I definitely stop by their web site!
Date of experience: June 27, 2016
I noticed they took money out 4.99. I told them a few time I did not want it and they still kept on taking money out. Thief's! Be careful!
Date of experience: March 19, 2020
I have used Groupon for years and apparently the service has gotten worse. Worst experience ever. I had booked a trip to Niagara Falls at one of the area hotels. In finding out that the hotel had bed bugs previously. I wanted to cancel my reservation. Groupon denied my request. So I decided to take my family there and check it out for myself because I did not want to waste my money. In doing so our room was gross. There were oil stain on the sheets. I told the clerk that I wanted to cancel staying there. She said we are so sorry for the trouble and said for your convenience we will put you in the suit to stay. Canceling our other room. Later on I went to go to groupon to buy another coupon. Realizing our groupon was still there. I called to make sure when I booked again that there would be no trouble. The clerk said that it takes a while to drop off that because we stayed it was redeemed. This was back in August. I believed I had got credit. She told me so you are not bothered by seeing it on your account I will mark the Groupon as being used. I told her that I believed we had received a credit. She said it is marked as a booked day and not a coupon code even though thats how it was redeemed. Very frustrated. She told me that because we were given another room we were taken care of. Lets not figure a good couple hours were wasted trying to find a clean room. Can't believe I just wanted to take a trip with my family and all this mess happened because I decided to never never use groupon again. It was my families first trip together after being in the N. I. C. U with my son for 6 months because he was born early.We needed a nice trip for the four of us. The clerks were so cold and their customer service stunk. This had nothing to do with the fact I did not get my groupon back. I am still in shock. I do not suggest looking through this site because it only causes you trouble.
Date of experience: October 14, 2015
Groupon is a total scam! Everyowho participates in this racket is a fraudster, by all definitions, and I am tired of it!
Date of experience: August 25, 2023
Let me tell you a little bit about my experience with groupon so far. I bought a deal from them for $34 on one day. Four days later my card was charged again for another $34. Their excuse was that i had purchased two deals from each of my accounts. I explained to them that i had tried to make a purchase from one account and was unable to complete the checkout process so i switched to another - and in any case, since i unsuccessfully attempted the purchase on one account and actually purchased the deal on another account on the same day, within minutes of one another, how did my card end up charged twice on different dates? Let me also note how hard it is to get in touch with these people. Send them an email and a robot responds saying they'll reply in 72 hours. Trust me, they won't unless you keep contacting them nonstop or threaten to dispute the charges. Their phone service is just as insipid and dense as the robot! When i requested a refund, they said they'd have one to me within 10 business days. Day 10 came and went and no refund was showing on my account. When i contacted them for the 1000th time i was told there was no way the charge could have even showed up on my bank statement. When i offered to send them a copy of my bank statement they relented and switched back to their original song and dance and said the refund had been released by their company and was being held up by my financial institution. Upon contacting my bank, they said there was nothing that could be seen on their end as far as a refund went and decided it was in my best interests to go ahead and dispute the charges and said groupon's actions have thus far constituted as fraud since they charged my card a second time on a different date without my authorization and requested i file a police report - which i am considering doing. Just a word to the wise... don't use them for anything. They're quite literally thieves in my book and that's all i have to say about them. I'm still considering contacting the BBB regarding them.
Date of experience: January 30, 2013
You can call customer service anymore. You must email only and wait! Really? Won't be using Groupon anymore!
Date of experience: July 20, 2023
I have ordered numerous items from this site without a hitch, even returning an item.
Love this site!
Date of experience: December 21, 2012
They sell poor quality electronics, my buying experience was risky buy at Groupon, not worth buying from groupon
Date of experience: July 3, 2016
Group of people working on groupon are absolutely amazing/ They are doing greater work here. Keep growing groupon.
Date of experience: August 15, 2015
Great store is not the first time I order already. Many interesting things at great prices. I recommend
Date of experience: June 20, 2022
While Groupon is a good site. Custom Canvas Prints is not. Beware customers to false advertising. Do not order from this site.
Date of experience: August 15, 2022
I find what I want and with a minimum of clicks and time, it is purchased. Exactly what an experience should be.
Date of experience: May 13, 2015
Trying to sell me products I do not want and spreads my email to everyone with a product to sell on line.
Date of experience: February 9, 2015
I don't think I would have had a dating life in college if it weren't for Groupon =) This website is great!
Date of experience: March 29, 2014
It's a good website they let me use my promo code today. I had an issue with chatting but today it allowing me to buy with promo code.
Date of experience: May 3, 2020
I like goupon but the previous experience I have had with them was not pleasant. Just like other companies, everyone has flaws
Date of experience: October 16, 2013
This was three years ago and I couldn't find a number to call to get my money back. 240.00 bucks. My bad
Date of experience: March 7, 2016
When you need that quick coupon this is the perfect site. It is also unbias. So many things you can choose from.
Date of experience: January 14, 2017
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Rose,
Thanks for taking the time to share your feedback on Sitejabber. We're thrilled that you enjoyed your experience with our site. If you ever have any questions or concerns, or if there is anything I can assist you with, please do not hesitate to reach out to me.
Best,
Jason Faria
Director, Customer Service