I WILL NEVER USE GROUPON GOODS AGAIN. Never use groupon goods! They're return policy is terrible. If you don't return a product within 14 days, you can't return it. So if something you purchase is a gift and it isn't discovered until the gift is given, you're screwed. I've had two bad experiences with dysfunctional products.
Some good deals but if it goes wrong - if the supplier doesn't deliver as promised - they're of no help. They say they will follow it up but they don't.
So - as usual - buyer beware!
I purchased a restaurant voucher from Groupon and the restaurant closed. I emailed them MANY times over 2 months and I still have not received a refund. They are currently "investigating" even though I have driven by the restaurant and called many times. The restaurant is CLEARLY CLOSED.
DO NOT BUY ANYTHING FROM GROUPON
Purchased groupon for On The Border. Food was terrible. Groupon would not exchange the second voucher that I haven't used. I will remove the APP as soon as I use up my remaining vouchers
Ordered many different things and have yet to have anything shipped to me! They just offer things and don't deliver only allow you to hang on. If it's a nice price it's not real
Groupon is a true discount site of many different business. Best to check the site everyday. Never had any problems with other stores they represented, a good site to go to for good deals.
I purchased a bra deal yesterday. This morning I got several emails back to back saying order confirmation for the same deal, showing it had been purchased three more times. I immediately hit cancel [in the two hour window it says you have] got error message. Tried to cancel through the app, again, error message. Tried calling, number isn't accepting customer calls at this time. I got on their live chat and the woman said let me look it up, she then gave me a copy and paste response that it was a third party retailer and they'd call me in 48 hours and HUNG UP ON ME! This was their system that created this error and there is no way to contact their third party. I was SHOCKED at the customer service, how rude, cold and uninformative. Their system took money from my account and then created a loop hole preventing me from getting any help. Having over $100 taken from my account during covid when we're all unemployed and struggling is SHOCKING. I will NEVER use Groupon again, you have failed your customers and clients. And I have filed a report with the better business bureau.
I have ordered two electronics from Groupon. The first dvd just went out and the second one you have to put something on top of it for it to read the dvd. Never again!
To keep it short and simple...
Bought a product and sent it back the same day I received it for a refund. STILL waiting for my refund 27 days later.
Don't purchase from Groupon
I love the customer service Groupon provides! I have not been always happy with the product but... they always helped and fixed the problem! That's why I will come back and do more shopping!:-)
It really has some great coupons and amazing deals. They sell you the coupons of only a fraction of the price it would have been to go there alone! Amazing site, visit it now!.
Groupon deals are honoured by various business partners with appreciation and give a proper reception to the customer like the direct customer. Good deals.
Ideeli has got to be the dumbest company ever, regarding customer service.
I have spent $15,000.00 since Jan (that's $5,000 a mth). They sent me a size 10 boot, instead of what I ordered a size 6.5. I sent them an email, they said return the item (even though it said non-refundable/ because it was the wrong size sent)
Greatly appreciated & what they should say since it was IDEELI's mistake.
FastForward:
I've returned the item (THEY HAVE IT NOW) and they won't credit me. So it's a $49 boot, I've spent $15,000 in under 4 months and they are arguing with me over the $49 credit.
Risk loosing a $15,000 customer over a $49 boot, you betcha. I returned the boot, and yes I will take my business else where this is ridiculous. It's about customer service, and I DID what I was suppose to do. IDEELI CAN"T/ OR WON'T.
So far 2/3 times it works the third time you loose your money. No guarantees so the site is like vega's. Its a gamble and like vega's the groupon always wins
I have tried time and time again to unsubscribe to their worthless emails and they still keep coming. I will be putting this out there everywhere until they do. Unethical creeps.
Bring back the old ideeli! It was a pleasure to shop on that site. Now it's like a cheap thrift store experience. I will not be back to shop on Groupon.
Never buy from them. Bad customer services, paid but never received, ask refund but tell me send email only they even do have a phone number! Never buy again from groupon.
I love the fact that Groupon will follow you to different states and cities. Groupon has a wide range of deals and discounts and the website is very easy to navigate.
Besides restaurants being bad, discounts being mediocre, horrible communication to customers. They took my Groupon bucks before they expired. Oh I'm officially over Groupon!
NEVER NEVER USE GROUPONS THEY ARE A BUNCH OF BULL! Be warned never use this site not a joke! I've placed an order over three weeks ago for an item the said 7 days to receive and still today nothing now it's like pulling teeth to get money back! I told them that is never refer them nor would I use them if it was the last place on earth to get water in a drought! I wish I'd of seen this site before I placed the order because I sat for over an hour and read all negitve reviews on GROUPONS never use them please you've been warned up front!
Overview
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Chicago, IL, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi TN,
Thanks for your message here on Sitejabber. I'm truly sorry to hear of any trouble with your return. As you mentioned, in the event of an unforeseen error with an order, we will gladly help you initiate a return. If you'd be so kind as to private message me your order number, I'd be happy to look into this and help resolve.
Thank you for your patience, and for being a part of ideeli. I hope to hear from you soon.
Best,
Jason Faria
Sr. Manager Customer Service