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Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!
Groupon is the place where you can get the best deals. You can find the quality products on Groupon products. Thanks.
Golf club cancelled my round of golf... groupon took my money anyway, the golf club said I can get my money back via groupon... groupon refused to
I've heard of it, but haven't used it. I know last year I got some boxes because I was moving. I got a gift card at CVS and then I knew I'd be safe.
I bought a groupon for a hair cut and colour by REN. I had a lot of issues dealing with REN because of her lack of communication and professionalism. She canceled my appointment an hour before (only because I had texted her twice to confirm the appointment that same day). She was very unreliable and did not bother responding to my request of getting a refund. I turned to groupon hoping they would do something about this matter. I've been trying to contact them for 4 days now. Each time I go on it says they are experiencing higher than normal service volumes and they cannot assist. I sent 3 emails in the last 3 days, still no response. The online chat is not available and now the calling option isn't. Each time I have sent an email, it says they will respond within 4 hours. It has now been 4 days, and no response.
If you are thinking of getting a groupon, especially for local deals, don't expect any money back or response from any groupon representative. They will not assist you, if you have any problems whatsoever.
The thing with groupons is that the business that has the deals up, don't make much money off of it since groupon takes most of the cut. Hence, why these businesses don't care about delivering exceptional customer service. In my experiences and stories that I have heard from other people, once you tell the person you have a groupon, you automatically drop of the priority list. They no longer care much about taking care of your needs. Because in the end they don't make much money off of it, they don't care to respond or deal with anything that goes wrong or doesn't work out. And clearly, neither does groupon, since they are the ones making money off it. They really don't care if you are experiencing any problems, they will not respond.
So, if you have any issues that arise with your groupon, don't expect any help let alone your money back.
Always good deals but mostly local services that sometime I end up not using since the expire too soon
50% off Groupon used to try a new restaurant. We received the same service and great food for half price. Good deal!
Never received the gift card I purchased, no email, and customer service will just deny it repeatedly
I save a lot of bucks thanks to them. However, there also many invalid coupons that make you lose too much time.
You are only getting a 30 day warranty regardless of the manufacturer if sold through Groupon! Be especially careful on any electronic items!
Absolutely the Worst Customer Service I have ever received. Was not given option to review shipping and taxes before purchase.
Who doesn't love Groupon... I wish all companies would take lessons front hem. Customer service is unbeatable.
I love Ideeli. I've purchased several times. Their products are good quality at great prices. Highly recommend.
Pretty great site, would like to see more useful items rather then so many spa, wax and such... but I guess thats some peoples thing :)
Great service and promised turnaround time Promises delivered thanks one of the best company good offers
Disgusting company no customer service rubbish cant hold anyone, list £110 on a order from mhstar avoid these
The worst customer service ever, be careful with their "deals", most of them are not really deals, and you won't get your money back!
Weekends are my groupon search for restaurants half off. The service is good too but you have to make sure its neary by
I love shopping here. Get the wine tasting certificates and have some fun. They make for a great weekend adventure.
Gotten many deals over the years through groupon. I would happily recommend people signing up to their newsletter.
I am 100% coming to the conclusion that Groupon is a total BUYER BEWARE. I will start this by saying that I am still fighting with Groupon to get my money back from just the Groupon purchase, but the services that I bought were not what was provided. I purchased 2 HVAC air duct cleaning Groupons for a company called Expert Air Duct Pros. On my appointment date, two men came out to "clean" and told me I had severe mold and issues so I needed to pay an ungodly amount more to have that all treated. Needless to say, I did not pay nearly what he quoted me, but did pay $355 extra to sanitize and clean our unit. Upon completion, Nick Thurman gave me his card, and on it was a company called Affordable Duct Cleaning. NOT the company from which I contracted with Groupon for service. Long story short, 12 hours later, at 4:37AM we had a fire in the HVAC unit that Nick had just "cleaned." Luckily we are all fine, but had to repair all the fire damage and this Nick Thurman from Affordable Duct Cleaning was not receptive to returning any of my money. Stay away!
Advertise discounts to local merchants, and received exactly what was promised! Thank you Groupon for being honest! Love it!
As with most of these discount sites, customer service is inconsistent and the deals always seem to have a "catch".
You can get some great deals locally on this site. Coupon codes to use right off your phone. Really easy process. Read all details very carefully!
Groupon is the best place to get savings on vacations, restaurants, spa treatments, events, and attractions.
Gain trust and grow your business with customer reviews.
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Jacob: Thanks so much for being an ideeli member. We greatly appreciate the feedback.
Jason Faria
Customer Service Manager
Ideeli, Inc.