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Groupon

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Overview

Groupon has a rating of 1.6 stars from 5,271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.

  • Service
    655
  • Value
    600
  • Shipping
    445
  • Returns
    512
  • Quality
    517

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.3%
Positive
1
Neutral
0
Negative
76
View ratings trends
278
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How would you rate Groupon?
Top Positive Review

“Sometimes it's a good deal”

Tracey N.
3/30/17

You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.

Date of experience: 3/29/17
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Top Critical Review

“Failed to deliver theatre voucher”

Stuart K.
12/12/24

Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours. Attached picture shows order still processing an hour after the show began. Utterly incompetent and useless.

Date of experience: 12/11/24
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Reviews (5,271)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1518) credit card (286) phone number (152) store credit (79) customer support (178) coupon site (14)
Thumbnail of user aenyag
Ireland
5 reviews
7 helpful votes
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February 7th, 2016

If you keep an eye in Groupon you will honestly find anything you want for a great discount

Date of experience: February 7, 2016

Thumbnail of user dominicg23
Illinois
1 review
0 helpful votes
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June 27th, 2018

THEY GAVE ME WRONG PROMO CODE, AND CUSTOMER SERVICE RESPONDED AFTER IT GOT EXPIRED, JUST TO TELL ME THAT IT IS EXPIRED.

Date of experience: June 27, 2018

Thumbnail of user soniaw6
New Jersey
26 reviews
17 helpful votes
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September 24th, 2015

I have shopped on Groupon buying my DNA kit on a huge discount and I have found many relatives which I never knew I had through genetic testing.

Date of experience: September 23, 2015

Thumbnail of user vivianl25
California
7 reviews
17 helpful votes
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June 26th, 2015

Are not being offered " at this time " even when I click on the dam ad. Not worth the trouble

Date of experience: June 26, 2015

Thumbnail of user aprild23
Texas
2 reviews
0 helpful votes
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April 5th, 2016

I went to Fun Station for $15 it was supposed to be 40 go to this website

Date of experience: April 5, 2016

Thumbnail of user andrewr4
Canada
1 review
1 helpful vote
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December 13th, 2010

Why don't businesses just advertise their coupons on Kijiji... Kijiji is free.

Date of experience: December 13, 2010

Thumbnail of user fayeb
Washington
1 review
2 helpful votes
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July 19th, 2010

Love it. Have referred many of my friends. They like it too.

Date of experience: July 19, 2010

Thumbnail of user roberts199
GB
8 reviews
2 helpful votes
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February 16th, 2015

Groupon is pretty good, there are some wicker offers on there sometimes.

Date of experience: February 16, 2015

Thumbnail of user henryc68
Florida
5 reviews
2 helpful votes
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March 24th, 2016

Plenty of coupons to choose from, and a wide array of businesses.

Date of experience: March 24, 2016

Thumbnail of user chuchp
New York
4 reviews
6 helpful votes
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November 4th, 2011

Very good deals and they always honor the deals. Excellent customer service

Date of experience: November 4, 2011

Thumbnail of user angiep7
Connecticut
2 reviews
5 helpful votes
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April 30th, 2015

In my experience, it offers poor quality in many of the deals.

Date of experience: April 30, 2015

Thumbnail of user sarmisthas
India
17 reviews
267 helpful votes
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February 4th, 2016

This site is full of offers and all offers are so good

Date of experience: February 4, 2016

Thumbnail of user pamelaf11
Nevada
10 reviews
3 helpful votes
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October 30th, 2015

It's Exciting to see how this company has grown. I enjoy getting great deals from this company!

Date of experience: October 30, 2015

Thumbnail of user scottr73
Arizona
2 reviews
3 helpful votes
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May 11th, 2016

If there is ever an issue with the place you go to Groupon is great to take care of you

Date of experience: May 9, 2016

Thumbnail of user arsalany
GB
2 reviews
1 helpful vote
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July 15th, 2013

A great website for great and best deals. Highly recommend to find amazing hot discount deals.

Date of experience: July 15, 2013

Thumbnail of user lynnem21
GB
6 reviews
7 helpful votes
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May 21st, 2016

I have used Groupon a couple of times and so far I have enjoyed the experience

Date of experience: May 21, 2016

Thumbnail of user jackil
California
6 reviews
12 helpful votes
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May 22nd, 2015

Great deal on this site. Always some good offers on groupon...

Date of experience: May 22, 2015

Thumbnail of user carolm123
GB
11 reviews
43 helpful votes
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March 8th, 2016

It does what it says. I've purchased good staff from here.

Date of experience: March 8, 2016

Thumbnail of user jennieh5
California
19 reviews
30 helpful votes
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September 27th, 2016

Make sure to read the find print (especially the expiration date).

Date of experience: September 25, 2016

Thumbnail of user robertm127
Texas
2 reviews
3 helpful votes
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September 14th, 2015

We live and die by bargains, and Groupon has the best.

Date of experience: September 13, 2015

Thumbnail of user toddw27
Minnesota
6 reviews
15 helpful votes
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September 21st, 2015

Great customer support and great deals. What else do you need?

Date of experience: September 21, 2015

Thumbnail of user maryc185
California
11 reviews
13 helpful votes
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December 17th, 2015

If you have friends this works out, if you don't collect a few bums and it will work out.

Date of experience: December 17, 2015

Thumbnail of user aidaw
Colorado
3 reviews
21 helpful votes
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January 18th, 2016

Got great deals to Mexico last year. Customer support is great.

Date of experience: January 18, 2016

Thumbnail of user geoffs12
GB
3 reviews
3 helpful votes
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June 18th, 2016

The chance to buy a pre-loved item at a great price.

Date of experience: June 17, 2016

Thumbnail of user mellissas
Canada
2 reviews
0 helpful votes
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July 7th, 2016

Have got a few getaway packages through Groupon have been fun.

Date of experience: July 6, 2016

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From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

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