Groupon

I ordered from the top 3 sample sites this holiday season (Ideeli, Rue La La, and HauteLook). I ordered from all 3 a couple days before Christmas. Rue La La impressed me the most thus far. I had my package by Christmas Eve! Had my post office been open I would have been able to have the gift for Christmas, but I happily picked it up the next available business day. The dress was great and I was impressed. Ideeli arrived about a week after I placed my order. Not too shabby. Once again, the dress was as described, HOWEVER, I also ordered a watch and the color on the website looked RED. They sent me a PINK watch. I nor my daughter wear pink. So we had to take one for the team on that. As it was non returnable. I have yet to even have my package from HauteLook even shipped! So they come in dead last.

Regarding Ideeli, the fact that their return policy is so strict, I can't continue to be a customer. I am deleting my account as of today. The lessoned I learned is to do business with companies that are about TRULY pleasing their customer base (ie ZAPPOS). While I don't dislike the company I won't be recommending them to my mom, aunt, daughter and girlfriends. All who are bigger shoppers than I am.

I have been buying deals on this site for over a year. At first everything was fine. Then, I had a cleaning company refuse to return my calls to set up an appointment on a $70 voucher. This persisted until the deal expired. I DID contact Groupon before the deal expired for help and received none. I received a maddenign letter from Groupon accusing me of not contacting the House Cleaning company before the expiry date. I have the calls on my phone bill. They essentially blew the problem off. Then, they over-sold another deal and the merchant stated that they knew that they were overselling it, and that the merchant should not be liable because Groupon sold more vouchers than they contracted for. So, once again I am out money--now over 100.00. When I googled them, I found tons of complaints regarding the SAME cleaning company and the same deals. I don't think the issue is whether they fit into the definition of a scam or not. The issue is more properly couched as, "Do you get what you pay for? The answer is that 75% of the time you do not. I am basing this on one year's experience and numerous failed calls to customer service. I am writing to the Attorney General and Better Business Bureau in my state. At least if people do their homework they won't be burned.

I accidentally pressed the purchase button on a Getaway that I was still mulling over. To my dismay since my Groupon account is linked to my credit card information it immediately purchased the vacation. I immediately wrote to their customer service and received a reply that they had to ensure that the voucher they just gave me was not used by the travel company. I called the next morning to Groupon customer service and they said they had not heard back from the travel company. I waited 2 days and called again and Groupon customer service said they have heard nothing from the travel company. The representative refused to try to do anything for me. He said there was nothing he could do but wait. This is $2000 they have stolen from my account and based on how redeeming works I only have 3 more days before the offer expires and I'm screwed anyway. I have a feeling Groupon never contacted the travel company and will send me some email stating that the offer code, coupon, voucher blah blah has been used and there is nothing they can do. Which will then force you to have to re book some other god awful vacation through them at another time. This is daylight robbery, poor customer service, and has SCAM all over this website. PLEASE PLEASE DO NOT USE THIS SITE! Save yourself from losing your hard earned money and giving yourself a headache.

The holiday grinches seems to be coming to your area early. I ordered an item from Groupon to have it delivered to my work. I get notification it was delivered. Since I leave work early and have not received it, I assumed it was in the building mail box for my work office. The next day, nothing come to me. The next day nothing. One week later, nothing. I asked Groupon where is the product I order. All they can tell me is that FedEx delivered it. When I checked the tracking number, it showed that it was transferred to USPS. So the local post office delivered it. This is where Groupon said that they can't do anything else as their tracking system showed as being delivered. Why can't they implement, like Amazon, an electronic signature receipt of the delivery by the person who got it. Every time I go through Amazon, the products I order there is delivered to the office and signed by someone and not delivered to the building office mail box. For all I know, it was stolen by the mail person from USPS or from someone in FedEx. Groupon doesn't want to help their customers with the products ordered through their website or change the way they have items delivered with a guarantee that it will be delivered to a person and not a building mail box or through a third party deliverer. I deleted the app and deleted my account. Let's hope that whoever stole the product I order doesn't try to delete my bank account or credit score. If that happens, Groupon is to blame for not providing a better delivery system for products purchased through them. Groupon profits are more important to them than customer satisfaction.

I purchased more than 10 vouchers and did not get into problems. I purchased a voucher and the vendor did not honor for service at a reasonable time frame. I purchased cleaning solution and the vendor can schedule appointment only after 1 month, which is not acceptable for a cleaning solution.
Basically the vendor is trying to not honor the groupon coupon. When I complained to Groupon, they said that the vendor is still honoring the coupon (giving appointment after a month!) and refused to refund.
Who in this world will wait for 1 month to clean the house. I am not sure, if the customer service reps or management does like that.
Basically, they are not trying to partner with good vendors and improve their service, they are just trying to sell whatever they can before going out of business. If they continue like this, because of negative comments, they sure will vanish soon.
I am sure, other people who purchased the voucher is facing the same problem. Either they did not complain and vowed to never use Groupon in their lifetime or their complaints also went in vain.

DO NOT purchase any vouchers from Groupon unless it is a known vendor and read the terms and conditions

OH MY GOODNESS!
ONE SENTENSE TO EXPRESE THIS SITE: CLASS AND INTEGRITY IN THEIR PRODUCTS MEETS PERFECTION!

I just signed up to be a member at ideeli.com. So far, I have received 3 shoes!
I extremely love the shoes and the great quality! The shoes feel like a million bucks! I got all the shoes at a discounted rate e. G $29, $39. Talk about quality!
I could put on these shoes and stand at multiple places for 18 hours without feeling the slightest hint of pain on my pinky toes!

The only thing I'm not very much impressed with is their clothes. For some reason they are coming a little to big even after checking out their size chart.

After trying a couple of mediocre sites such as shoedazzle.com, I do not have any complaints about this nice site.

They have honestly made me visit the site once every 2 weeks because of the irresistably great items they have. I always find myself want to spend my money every time! Shoes are my weakness and they have literally killed me!

I LOVE IDEELI.COM

Ordered two Google Chromecast Laptops at $129 each on Nov 20th, Tracking shows Awaiting Fulfillment on Nov 21st, Fulfillment in Process Dec 2nd, Awaiting Shipment Dec 7th and received a tracking number on Dec 7th. 1st Call to them on Dec 15th, waiting 45 minutes on hold, and was told that I can cancel the order to get a refund! Told him that I want the item and will not cancel, can you please look into why and when I the item will ship? He said, he has no additional information, and that I can cancel the order! He was not helpful at all and didn't seem to care! Called again 5 or so days later and received the same response, spoke to a supervisor and got absolutely nowhere again! Tried to call again just now on Dec 24th and the hold time is over 1 Hour! Will never but from Groupon Goods again! This was supposed to be a gift! Customer Service is not helpful at all!

I ordered the FAVI LED PROJECTOR & 100" SCREEN BUNDLE from GROUPON. The only reason I ordered it was because of the screen combo. I never received the screen and it does not mention the screen on the shipping receipt. I contacted Groupon and advised them I did not receive the screen. Their response was they cannot provide the screen but they would give me $5 in groupon bucks. I advised them this was unacceptable and requested a supervisor to call me back. No contact to date form a supervisor and it has been over a week. It appears Groupon was aware they did not have the screens and sold the orderes anyway. Very deceptive business practices and false advertising. Groupon has gone downhill in my opinion and I will not be doing business with them any more.

Groupons customer service team is crooked. I tried to cancel a purchase I made with them immediately after paid them and they claimed escalated to a resolution team but my money was never retured!

I love groupon... like anything else online you must do your homework to know hat you are getting into. You must also realize that companies that promote a coupon generally are in one of three catagories... 1. they are a new business 2. They are a business on the verge of closing or 3. A successful business that wants to debut a new product or service. The goal of groupon from a business point of view is to get you there and show you their company with the hopes that you will like it so much that you will return and pay full price or tell someone about your experience. Many times with a new business they don't have things in order to be successful and with a business that is on the verge of closing you may not be able to save them and you will have a lousy experience. If you buy from groupon keep these things and check reviews or look at their website before investing a lot of $ into it. Because of groupon, my boyfriend and I have been able to afford things like white water rafting, zip lining, hang gliding, a zip roller coaster, going to the aquarium, eating out at our new favorite restaurant, eating at our old favorite restaurant and even the giant swing. It has opened the world to new adventures for us.

Groupon is a scam! They rip the merchants off more than half of the deal they are providing for the consumer and then expect the merchant to to go backwards to provide them the best quality services! As a merchant we absolutely want to provide the best for every consumer but we can't afford to do it for free. The consumer is being ripped off and so is the merchant. Groupon is taking money away from both parties! They talk around in circles and never give a straight answer on the problem! I don't recommend anyone ever working with this company. I've had nothing but problems! The consumers seem to have tons of problems qgetting clear information on what they are buying especially if you are able to buy several different groupons and packages that are at the same location. The merchant gets paid for "supplies" that's a load of crap because they can't even keep track what they owe and when or if they even paid the merchant! If you see a tempting deal contact the business first and work directly with them!

I've been the Ideeli customer since May 2013, but recent experience with this online retail was horrible. I've ordered 3 items few weeks ago (#*******) and found out that the size (4) were too big for the 2 items (Please note that I've ordered another item with the same brand few months ago with size 4 which it fits fine with me). I requested to exchange, but got rejected. They allow me to return (by making the return label for me) so that I can reorder smaller size (2). However, the return label didn't include both of the items I requested. I've asked the online chat support and he told me that one of the item is a final sale and can't be returned. I wasn't aware of this. When I request for my current credit to be return to my credit card because I wouldn't want to shop here anymore. It was rejected too because it was from a price match courtesy. When I asked if I can escalate my request to someone else and he told me that he is already a senior rep. So it seems that I'm stuck with the items that don't even fit me. I never rate bad about anyone's business but this one. :(

I LOVE groupon, however it is getting frustrating that some of their businesses don't even have enough time slots to fill the demand from the groupons sold! I bought the mani-pedi coldada from Pink and White nail salon, I just tried to book today and they said they only had a time slot for the manicure portion. I could not make one of two time slots offered on a friday afternoon so the receptionist offered a 10% discount on future services. Ummmm, NO THANKS, I already paid $30.00 for a service that I will not be able to get I doubt that I want to go spend $60.00 more to actually recieve my service. Bottom line is you can get some great deals on groupon just be prepared to use them RIGHT AWAY or you may loose more than you save!