Groupon

You do get what you pay for if it seems too good to be true.

I have bought many things off Groupon & if I have ANY issues they give me a refund (only to their website) but I always find something great to buy.

Great products at great prices but you have to act quick because they go fast!

Always a "surprise". You never know what you get, gotta pay attention to the details...

I have bought many coupons here. It truly saves my money. Will keep using it

Saved a lot of money with a coupons, great deals there I must say <3

Groupon sucks a bunch of $#*!s! Will never order from them again! Shipment never arrived!

Had a terrible experience at a restaurant and Groupon refunded my money! Good customer service.

Was my favorite clothing site in 2014. What happened? I loved the old Ideeli site.

Great deals, I am very happy to have discovered groupon. Makes finding deals real easy.

Really bad customer service! They are not sending the items and do NOT accept it...

2nd time this year, can't call the assholse, TRY and get live agent HA HA FINALLY. USE AMAZON! THEY RESOLVE YOUR PROBLEM I UNDER A MINUTE.

1- I contacted Groupon repeatedly and all I received were your automated responses. I sent you exact tracking info and you still ignored my plea for support.
2- A shipping label was created on the day after I purchased the item and it still did not ship as I was told by you and the shipper. Blatant lies. The USPS never received until today. I cannot tell you how it makes me feel when companies treat you like a NUMBER instead of a HUMAN BEING. I called a customer service number to try and explain it but I found out you SHUT OFF all customer support numbers? Why? To hind from your customers who REALLY need you?
3-I Tried the customer support ON-LINE chat that stated representatives are standing by? Yet another LIE. Your website states you are there but you try they say they are available? Which one is it?
4-Your company is supposed to be our advocate in all things through your site but you do nothing when someone needs you. Nothing but wait until the issue just goes away on it's on. I am DONE with your company and your supposed support. I am posting these comments on EVERY SITE I CAN FIND to get out the truth about you company. I am going to email it to my friends and I am going to post every bulletin board I can log on to.
Your COMPANY HAS FORGOTTEN WHO MADE YOU A COMPANY "THE CUSTOMERS".
5-Convently, you send me a review after the item finally shipped? What a coincidence huh? This could not be staged at all?
People need you when we need you and we actually need you to read what is sent to you not trust the third party sender over your loyal customers. Thank you for doing ABSOLUTELY NOTHING TO HELP ME WITH MY ISSUE! It meant a lot to me.

SOB'S! I purchased a to night getaway to MONT TREMBLANT for 199$, talked to the vendor's reps and they said its and extra 50$ a night for the weekend x2 days fri-sat = 100 + 45$ taxes 145$ +199=345 regular 398$@ 50% groupon! ITS NOT 50% off! Anyways I already knew that, but they had NO dates for me too book and the groupon expires in march 2014, so naturally I called the vendor to get a refund, the vendor replied with "you contact groupon to get a refund" I contacted groupon they were sooooooo RUDE, I couldn't barely understand their language, I asked them to refund me as the voucher was never redeemed and I just purchased it today a few hours ago, they said, "no refund". Im like? Wtf, what do you mean, "no refund", they said, its not refundable? EXCUSE ME? It says in their UNIVERSAL FINE PRINT - "1.2. A refund may be issued if the voucher was not redeemed, expired, or the code was not provided to the Partner." THE VOUCHER WAS JUST PURCHASED TODAY AND NEVER USED! And they wont give me a refund, F-THAT, my fiance went straight to the bank to do a chargeback, they can go straight to hell, every last one of them! NEVER AGAIN! NEVERRRRRRRRRRRRRRRR AND they wouldnt let me speak to a manager, can you believe that? TRASH!

EACH PRODUCT I HAVE RECEIVED TURNED OUT TO BE THE WORSE CHINESE QUALITY I HAVE EVER USED, STOPPED BUYING FROM IT.

Groupon states all over its website that the value that you pay for one of their deals (and I'm very aware that "value paid" is not the same as the "promotional value") NEVER EXPIRES. When I contact the business owner, she will only honor half the value paid. I reach out to Groupon to resolve this issue. They say they will contact the business owner and get back to me within 72 hours. I've had major issues with Groupon's customer service before (I tried contacting them about one simple issue, and EACH TIME THEY RESPOND, IT'S A DIFFERENT CUSTOMER REPRESENTATIVE WHO HAS NO IDEA OR RECORD OF WHAT IS GOING ON so the issue never gets resolved. They just take you through an endless loop of one outsourced rep after another. When it does get "resolved," it's usually through Groupon credit. Everyone knows American Apparel went out of business - still no refund issued for their Groupon, only credit. What am I supposed to do with credit for a company who I never want to use again?)

So I ask what will happen if no one contacts me (response: I contact them); but how will they know what's going on? AND THIS IS THE RESPONSE THAT REALLY ANNOYED ME: "But let me ask, why didn't you used this way back 7years ago?" I respond "Why do you even need to ask this question... Groupon states everywhere on their website that the value paid never expires. I'm not saying this. Groupon is... So the answer to your question shouldn't even matter." In turn, they respond with "Is there anything else I can assist you today?" and instead of waiting for an answer, THEY END THE CHAT.

I asked for a record of the chat. They assured me that they'd give me a record. Of course they didn't, so I had to take screenshots of our entire online conversation. CUSTOMER SERVICE IS APPALLING. Despicable company with unethical practices.

I am VERY VERY disappointed in Groupon and the way they are handling my experience. I am a frequent Groupon buyer, and on Sat Jun 2nd me and my husband were out looking for somewhere to eat. So of course I pull up Groupon, while he is looking for somewhere to park. I set the phone in my lap immediately after the Groupon App was pulled up, to help my husband hunt for parking spots. After we finally decide to park in the parking garage about ten min later I pick my phone back up from my lap only to see that somehow I had purchased a laptop that was more than I had in my bank account. I immediately searched for a way to undo what my lap had accidently just done. Nowhere on the App do I see a way to Cancel or anything and the customer service shows to only be open M-F which does not help me at this moment. So it says that email support is 24/7 and I will receive an email back within 24 hours. So I send email and do not get a very helpful response only to say it's too late and that I can return after I receive it... Also stating that I could have edited my order(which is not on the app) or could have called customer service before two hours after my purchase to cancel. Although I don't know how that is possible since the funds were pending out of my account about 30 min after the mistaken purchase. Monday morning comes around and I call customer service to talk with a Matt N. He only tells me that he can do nothing for me but help me return my purchase. I ask him how it is so easy to purchase from the app since my phone was sitting in my lap, only for him to insinuate that I was a liar and made the purchase on purpose since the app confirms with you three times before it goes through... I ask about the 3 over draft charges I inquired since this purchase was done by mistake and hoping Groupon would go above and beyond for their customers only to find out that since they did not charge me the overdraft fees they cannot help with them... When I requested to speak with a manager Matt N. Tells me the only manager available is not available and can give me a call back, with no time frame as well as he told me the manager would not be able to assist me(I am still waiting on the apparent call back). Well nice to know your sensitive app, that should have a code or something required before you are allowed to purchase, can just make a purchase and mess up my life and my finances and Groupon not care to help out their loyal customers. So Bye Bye App and Groupon because if my kids had my phone and made a purchase by accidently pressing the screen I can't afford to have you around at all. Thanks for not helping out at all.

Have been with Groupon for years and have used the same credit card (Amex) for years. Placed an order for 4 items one night (on/about 9/28/2016).

SEVEN DAYS (7) LATER (10/5/2016), I receive an email saying there was a problem processing the Order No. Xxxx. (I now realize I never received a confirmation of the order because I didn't have an order number before.) WHY DID IT TAKE 7 DAYS TO NOTIFY ME OF A PROBLEM WITH THE ORDER?

The email said they had a problem with the credit card and to please check card on file and update if necessary. Using their link, I did just that. I saw there was no misinformation or error in the credit card info. Also, my Groupon account shows no record of this order even though Groupon assigned it an Order #.

Nothing. No OK or confirmation of receipt.

I reentered the card information. Nothing happens for a couple of days. So I emailed an inquiry through their Contact link. In fact I send several emails. No response until days later when I get a series of canned responses which have nothing to do with my problem.

I finally call and get through to an offshore "customer service rep". I explain I checked my credit card account and there is nothing wrong on my end.

By now, almost 2 weeks after I placed the order, one of the items is no longer available.

To make a long story short: I end up having to repeat the story of my order problem to 4 different people, including a "supervisor" who did not call me back in the time frame promised and was about as helpful as a plate of cold noodles. So I lose out on the item my husband really wanted and they can't even acknowledge that maybe there is a problem at Groupon's end.

I am now so frustrated and angry at the waste of time with this series of useless "service reps" I cancelled my Groupon account entirely.

Groupon USED to offer good value for some well-chosen products/services and dining at local restaurants.

Now Groupon is no more than a "middle man" marketer/sales for sometimes shoddy, goods and services. They're just order takers. They refer you back to the vendor/merchant. Groupon has become too big, too disorganized and too far flung to do, or care to do, anything to help customers when there is a problem. Heck, they can't even admit when the problem is with them.

4 hours to change oil!
AND when it's ready the mechanic realized he put the wrong oil filter in it.

We have bought a few times through Groupon and some of it has been great and some not so good.

I love the site for the huge number of coupons every day. But the discounts is still not so big.

If you are the guy who love deals... groupon is the site to use

Groupon is brilliant site. I am still using this. You people also try this.