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Groupon

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New Jersey
1 review
4 helpful votes
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PEOPLE WHO BUY GROUPONS
September 19, 2015

Trust me I love a good bargain especially on dining out but if your going to use a groupon, please be advised of few things 1. JUst because you have a groupon you are not God. Servers like myself are here to accommodate you best we can but becAuse you have a groupon you need to chill. 2. Stop being cheap you payed $25 for your groupon you doubled the value, it won't kill you to order another drink. 3. Please don't tip us on the $3 tax you us, tips for what your meal would have been priced. That being said have a nice day and happy dining :)

Date of experience: September 19, 2015
Nevada
1 review
0 helpful votes
Follow Dr. S. R.
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What was once a safe place to purchase and refund if there is any issue has become a scheme that you can't redeem. What once I would have highly recommended, I now strongly dissuade anyone from using.

Date of experience: October 1, 2023
Georgia
1 review
0 helpful votes
Follow Lori C.
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I no longer trust Groupon. While I have never had a problem with their service per se, I have become increasingly concerned about the authenticity of products they are offering and the legitimacy of the sellers they work with. I have posted, several times, inquiries regarding their policy for determining these points before advertising deals but have never received a response. Some of these product deals truly fall in the "too good to be true" and with counterfeiting rampant, I am no longer going to put my health and safety at risk if they can't be bothered to even acknowledge the potential and address concerns.

Date of experience: January 23, 2014
Texas
1 review
0 helpful votes
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Buyers beware!
February 9, 2014

Buyers beware! Ordered a pearl bracelet with silver monogram the first of December as a gift. Didn't arrive until the third week of January. Received a bracelet with no monogram. Now being told by Groupon that there Is nothing they can do but refund money. DO NOT buy from Groupon unless you can print out the coupon and go pick up the item yourself!

Date of experience: February 9, 2014
Washington
1 review
1 helpful vote
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You can get some decent deals if you are careful. But watch out when you buy their goods. It took me 3 weeks to get some refurbished phone and the way they packed this delicate item was horrible. They are still selling it but I can't post anything on their site because I guess they are also afraid of so many negative feed backs.

Date of experience: September 8, 2014
Virginia
1 review
0 helpful votes
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Not happy
October 24, 2018

Groupon professes that the value of your voucher never expires, though I have two vouchers that have since expired both $12 each now Groupon will only credit me $6 for each voucher in Groupon bucks. I refuse to sit by and accept that and am working on escalating this issue. I trust after I'm done they'll change their verbiage from Never to "will" expire.

Date of experience: October 24, 2018
California
1 review
11 helpful votes
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There were several instances that I received trash from this site and was left to jump through hoops for a refund, which 90 percent of the time I never got. They have no customer support even though they keep 50 percent of the asking price. Some one who provided services to me through Groupon said they only receive 50 percent of the asking price and because of this businesses will not treat you equally as other customers. Groupon if for business who are struggling because of bad customer service, or because they want to sell you the trash that no one wanted because of defects or lack in quality. This site is a money pit. Do not take your chances on spending 1 cent on this garbage site. I read the reviews and I ignored them, do not make the same mistake as I did.

Date of experience: May 21, 2020
Minnesota
8 reviews
16 helpful votes
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I had bought a deal that would let me get a custom Xbox controller for $30, a $100 value. Well when I went to redeem it and make my controller, the total came to over $200! The bare minimum you could buy (certain parts ARE needed after all) was $170. I'm not sure where this 'deal' came from, but I was not happy.

Luckily Josh was able to help me and give me a full refund.

Date of experience: August 15, 2013
New York
1 review
1 helpful vote
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Ordered an item on 11/23 for my daughters birthday on 12/16. Was told it would ship 12/5. On 12/10 I went online to find out. They claimed they shipped and it was delivered on 12/5 which it was not. They never sent a shipping notice so I had no idea!. Cant get through on the phone and "live chat" tells me we will get back to you. They did not. Live chat again tells me they are 'investigating" and I have to wait 8 days for an answer! What bull$#*!! Never order from there again!

Date of experience: December 11, 2013
DeeDee L. Groupon Rep
over a year old

Hi Brenae,

Thank you for your feedback through SiteJabber. I'm sorry to hear that your package was marked as delivered by the shipping company but was not actually delivered to you.

Your package may have shipped early due to to the fact that the items were available in stock earlier than the manufacturer had given so the package shipped before the expected shipping window. When a package is ready to leave our fulfillment center, you should receive an email to the address listed in your account that provides the tracking information and I apologize if you didn't receive it. When a package is marked by the shipping company as "delivered," we have to contact them to start an investigation to try and locate the package since we don't have any further information regarding shipments from USP and USPS until an investigation is completed. If the package is not located in the investigation that typically takes between 5 and 8 business days, we issue you a full refund back to form of payment. Please know that this type of thing doesn't happen often and we understand that it's very inconvenient when it does.

You should have received your refund after the investigation was completed. If this is not the case and your refund has not been issued, please send me your order information in a private message and I'll look into it and make sure your refund has been put through. Thank you for being a part of ideeli.

Best,
Jason Faria
Director, Customer Service

California
4 reviews
4 helpful votes
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Groupon is a Hoax
January 24, 2023

Seems like every time I try to order something on Groupon. It is nothing but a headache. I think the people that place I had some there or a hoax. I recently thought I was ordering a Brazilian blowout hair kit, come to find out, they never sent me a confirmation with a tracking number but yet they wanted me to go ahead and Use the voucher so they could collect the money on it. This is nothing but a hoax and Groupon knows it and they backed these people for this reason I am out. If you want to keep your money and do good, stay away from Groupon and the other thing that product was supposed to have been $35 and they're charged me $49. I had five dollars in Groupon bucks left and now it has disappeared. This company is a fraud I think the Better Business Bureau needs to know about this fraudulent company.

Date of experience: January 24, 2023
Texas
1 review
3 helpful votes
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Groupon gives out customer a redeemed/expired code. Don't ever buy their coupon. They would not refund your money if your coupon doesn''t work. I purchase Groupon-The body shop $10 for $20 on 10/25/2012. When i go to the store on 12/15/2012, the body shop manager said my groupon has been used on 10/19/2012. How could that happened? It's obviously Groupon has the fraud which they need to fix it. I called Groupon and let them know my situation. Their response is that this code has been used on 11/17. Where do they come out the date i don't even make a purchase? This is such a excuse. Groupon refuses to refund my money, but will give you a compensation, $5, Groupon bucks instead.

Don't buy anything in Groupon.com.

Date of experience: January 15, 2013
Georgia
1 review
2 helpful votes
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Mobile app and website cannot process any of my orders when trying to use Groupon Bucks. When trying to contact customer service, no response for days and no one available on live chat. I want my money back. Groupon, you are the WORST. Crappy products and services. Thought I'd give it one last shot but now you are just a thief.

Date of experience: September 22, 2016
Philippines
4 reviews
0 helpful votes
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Worth the price
June 3, 2019

I love how groupon helps you save some dollars for a lot of things. I usually get tickets here if I'm planning to visit a museum or parks with my friends. The bigger the group, usually, they have better offers. You just need to make sure that you read the fine print before purchasing or checking it first with the establishment.

Date of experience: June 1, 2019
Washington
27 reviews
165 helpful votes
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Bought a manicure for my wife, was easy enough. However, the salon sold so many that they were booked a month out, which was a bit annoying. The deals on groupon are usually worthwhile though, so I will continue to use it, and recommend it.

Date of experience: February 4, 2011
Washington
1 review
0 helpful votes
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Be careful if you contact Groupon customer service and someone called "Danilo A" takes your case. He's extremely rude and even threatened me over the chat. If someone calls a customer service is because there is an issue that needs to be resolved but he seems not willing to help us as customer. The place I had purchased a deal refused the service and Groupon doesn't want to give me the money back. And, when I try to contact Groupon today, I get that jerk $#*! who's useless and made me even more frustrated with the whole deal. Groupon, not worth it!

Date of experience: June 23, 2018
North Carolina
2 reviews
4 helpful votes
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Sick of Groupon selling out to the damned porn industry. "Adult toys"?... seriously? How family friendly is that? No more looking at "Groupon" for family activities or products. Groupon NEEDS an R or X rated site for the porn crap they are pushing. Bondage kits? What a great family gift that makes. Groupon has lost more than just my business. The message they are sending to the world is "we don't care what we sell as as long as we can sell it." Nice message Groupon. GOOD BYE!

Date of experience: February 15, 2016
California
2 reviews
4 helpful votes
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Groupon seems to attract a lot of terrible companies peddling junk. There may be occasional good merchant/product but more than big majority of the stuff is just junk.

And, when they give refunds, they never return money back - they give some stupid credit that can be used for other Groupon junk. Basically, this company is a scam, IMO

Date of experience: May 4, 2019
Pennsylvania
5 reviews
4 helpful votes
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Go Groupon.
May 24, 2016

Good deals on many items, places, trips, etc... I went to Vegas & stayed in a 4 star hotel/casino with pool, restaurants, etc. for 5 nights at a cost of $128.79 in full total with a Groupon deal. :) It was the best & much needed.

Date of experience: May 23, 2016
District of Columbia
1 review
2 helpful votes
Follow Kimberly M.
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Hi you didn't post my first review. So I'm thinking you may only post the negative things, I don't know. If so that is really unfair to ideeli. I happen to like ideeli. I have got some really cool things on there at a deep discount. I've had one mishap and it was resolved quickly.

Date of experience: September 29, 2010
DeeDee L. Groupon Rep
over a year old

Hi Kimberly: Thanks so much for the positive feedback. We're so glad to hear you've had such great experiences shopping with us. Feel free to let us know if there's anything we can do to make shopping even more enjoyable for you. Thanks again for reaching out, and happy shopping!

Jason Faria
Customer Service Manager

Ideeli, Inc.

Illinois
1 review
0 helpful votes
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AMC tickets
March 16, 2023

AMC advertised $7.99 per ticket for movie showing, that was not what I was charged. I bought 4 tickets for $11.15 each ticket with a $6.00 fee No deal here I read all fine print I submitted a complaint to Groupon and am still waiting for a response 3 days later. Poor business here AMC and Groupon will th ik nk twice about using them again!

Date of experience: March 16, 2023

Overview

Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281