Trust me I love a good bargain especially on dining out but if your going to use a groupon, please be advised of few things 1. JUst because you have a groupon you are not God. Servers like myself are here to accommodate you best we can but becAuse you have a groupon you need to chill. 2. Stop being cheap you payed $25 for your groupon you doubled the value, it won't kill you to order another drink. 3. Please don't tip us on the $3 tax you us, tips for what your meal would have been priced. That being said have a nice day and happy dining :)
What was once a safe place to purchase and refund if there is any issue has become a scheme that you can't redeem. What once I would have highly recommended, I now strongly dissuade anyone from using.
I no longer trust Groupon. While I have never had a problem with their service per se, I have become increasingly concerned about the authenticity of products they are offering and the legitimacy of the sellers they work with. I have posted, several times, inquiries regarding their policy for determining these points before advertising deals but have never received a response. Some of these product deals truly fall in the "too good to be true" and with counterfeiting rampant, I am no longer going to put my health and safety at risk if they can't be bothered to even acknowledge the potential and address concerns.
Buyers beware! Ordered a pearl bracelet with silver monogram the first of December as a gift. Didn't arrive until the third week of January. Received a bracelet with no monogram. Now being told by Groupon that there Is nothing they can do but refund money. DO NOT buy from Groupon unless you can print out the coupon and go pick up the item yourself!
You can get some decent deals if you are careful. But watch out when you buy their goods. It took me 3 weeks to get some refurbished phone and the way they packed this delicate item was horrible. They are still selling it but I can't post anything on their site because I guess they are also afraid of so many negative feed backs.
Groupon professes that the value of your voucher never expires, though I have two vouchers that have since expired both $12 each now Groupon will only credit me $6 for each voucher in Groupon bucks. I refuse to sit by and accept that and am working on escalating this issue. I trust after I'm done they'll change their verbiage from Never to "will" expire.
There were several instances that I received trash from this site and was left to jump through hoops for a refund, which 90 percent of the time I never got. They have no customer support even though they keep 50 percent of the asking price. Some one who provided services to me through Groupon said they only receive 50 percent of the asking price and because of this businesses will not treat you equally as other customers. Groupon if for business who are struggling because of bad customer service, or because they want to sell you the trash that no one wanted because of defects or lack in quality. This site is a money pit. Do not take your chances on spending 1 cent on this garbage site. I read the reviews and I ignored them, do not make the same mistake as I did.
I had bought a deal that would let me get a custom Xbox controller for $30, a $100 value. Well when I went to redeem it and make my controller, the total came to over $200! The bare minimum you could buy (certain parts ARE needed after all) was $170. I'm not sure where this 'deal' came from, but I was not happy.
Luckily Josh was able to help me and give me a full refund.
Ordered an item on 11/23 for my daughters birthday on 12/16. Was told it would ship 12/5. On 12/10 I went online to find out. They claimed they shipped and it was delivered on 12/5 which it was not. They never sent a shipping notice so I had no idea!. Cant get through on the phone and "live chat" tells me we will get back to you. They did not. Live chat again tells me they are 'investigating" and I have to wait 8 days for an answer! What bull$#*!! Never order from there again!
Seems like every time I try to order something on Groupon. It is nothing but a headache. I think the people that place I had some there or a hoax. I recently thought I was ordering a Brazilian blowout hair kit, come to find out, they never sent me a confirmation with a tracking number but yet they wanted me to go ahead and Use the voucher so they could collect the money on it. This is nothing but a hoax and Groupon knows it and they backed these people for this reason I am out. If you want to keep your money and do good, stay away from Groupon and the other thing that product was supposed to have been $35 and they're charged me $49. I had five dollars in Groupon bucks left and now it has disappeared. This company is a fraud I think the Better Business Bureau needs to know about this fraudulent company.
Groupon gives out customer a redeemed/expired code. Don't ever buy their coupon. They would not refund your money if your coupon doesn''t work. I purchase Groupon-The body shop $10 for $20 on 10/25/2012. When i go to the store on 12/15/2012, the body shop manager said my groupon has been used on 10/19/2012. How could that happened? It's obviously Groupon has the fraud which they need to fix it. I called Groupon and let them know my situation. Their response is that this code has been used on 11/17. Where do they come out the date i don't even make a purchase? This is such a excuse. Groupon refuses to refund my money, but will give you a compensation, $5, Groupon bucks instead.
Don't buy anything in Groupon.com.
Mobile app and website cannot process any of my orders when trying to use Groupon Bucks. When trying to contact customer service, no response for days and no one available on live chat. I want my money back. Groupon, you are the WORST. Crappy products and services. Thought I'd give it one last shot but now you are just a thief.
I love how groupon helps you save some dollars for a lot of things. I usually get tickets here if I'm planning to visit a museum or parks with my friends. The bigger the group, usually, they have better offers. You just need to make sure that you read the fine print before purchasing or checking it first with the establishment.
Bought a manicure for my wife, was easy enough. However, the salon sold so many that they were booked a month out, which was a bit annoying. The deals on groupon are usually worthwhile though, so I will continue to use it, and recommend it.
Be careful if you contact Groupon customer service and someone called "Danilo A" takes your case. He's extremely rude and even threatened me over the chat. If someone calls a customer service is because there is an issue that needs to be resolved but he seems not willing to help us as customer. The place I had purchased a deal refused the service and Groupon doesn't want to give me the money back. And, when I try to contact Groupon today, I get that jerk $#*! who's useless and made me even more frustrated with the whole deal. Groupon, not worth it!
Sick of Groupon selling out to the damned porn industry. "Adult toys"?... seriously? How family friendly is that? No more looking at "Groupon" for family activities or products. Groupon NEEDS an R or X rated site for the porn crap they are pushing. Bondage kits? What a great family gift that makes. Groupon has lost more than just my business. The message they are sending to the world is "we don't care what we sell as as long as we can sell it." Nice message Groupon. GOOD BYE!
Groupon seems to attract a lot of terrible companies peddling junk. There may be occasional good merchant/product but more than big majority of the stuff is just junk.
And, when they give refunds, they never return money back - they give some stupid credit that can be used for other Groupon junk. Basically, this company is a scam, IMO
Good deals on many items, places, trips, etc... I went to Vegas & stayed in a 4 star hotel/casino with pool, restaurants, etc. for 5 nights at a cost of $128.79 in full total with a Groupon deal. :) It was the best & much needed.
Hi you didn't post my first review. So I'm thinking you may only post the negative things, I don't know. If so that is really unfair to ideeli. I happen to like ideeli. I have got some really cool things on there at a deep discount. I've had one mishap and it was resolved quickly.
Hi Kimberly: Thanks so much for the positive feedback. We're so glad to hear you've had such great experiences shopping with us. Feel free to let us know if there's anything we can do to make shopping even more enjoyable for you. Thanks again for reaching out, and happy shopping!
Jason Faria
Customer Service Manager
Ideeli, Inc.
AMC advertised $7.99 per ticket for movie showing, that was not what I was charged. I bought 4 tickets for $11.15 each ticket with a $6.00 fee No deal here I read all fine print I submitted a complaint to Groupon and am still waiting for a response 3 days later. Poor business here AMC and Groupon will th ik nk twice about using them again!
Answer: Yes, Groupon is legit. You need to read the fine print before ordering live event tickets- -they will not refund your money even if it's there fault. I only buy tickets for activities that don't expire or you can use the purchase price towards a non-Groupon service the vendor offers. Hope this helps.
Answer: Yes, report it but using social media is a very effective way to get a companies attention. Spread the word, Groupon does not honor returns!
Answer: I usually call the merchants I am interested in before buying the coupons, and ask them if the groupon coupons work, and how much more I have to pay. You could do the same, contact the merchants you are interested in and ask them how groupon works for them?
Answer: Groupon usually sends a tracking # via email If not do as the other people suggested, check My Groupons
Answer: I wish I could say why, but a solution might be to contact Call Curtis, or your local News station that helps with consumer issues. They always seem to get fast resolutions, because companies hate BAD TV PUBLICITY.
Answer: I personally do not trust groupon. The question previous to yours printed on this site should answer your question as to its reliaiblity
Answer: The one I took by Holly and Hugo at least were I would research the company before buying. Also about twice a year they put all their courses for $5! I got mine completed it and it helped boost my resume and I was able to get a vet assistant job pretty quickly compared to before where I only got a call back from about one place which didn't lead anywhere. :) hope I could help!
Answer: Well, it's not Ideeli anymore... it's been Ideel for about a year now I think. Yes, there is a customer support phone number. I've had nothing but good experiences from Ideel in all regards - product satisfaction, price, shipping, etc. - but I've never had to contact customer service so I don't know what you'll get, but they're phone number is (888) 835-1719.
Answer: They are the absolute worst about answering customer service complaints. They will lie, they literally told me customer service reps were out sick, thus no answer to my emails for about 2 weeks. But, don't loose hope, the DAY I posted a review on this site, they answered AND gave me a 25.00 credit for my trouble. So write a review on Site Jabber with all the details and a bet a manager will answer promptly. As this is their way, I NEVER ordered from the site again after at least 3 years of orders. Good Luck and don't leave a sordid detail out of your complaint.
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
Hi Brenae,
Thank you for your feedback through SiteJabber. I'm sorry to hear that your package was marked as delivered by the shipping company but was not actually delivered to you.
Your package may have shipped early due to to the fact that the items were available in stock earlier than the manufacturer had given so the package shipped before the expected shipping window. When a package is ready to leave our fulfillment center, you should receive an email to the address listed in your account that provides the tracking information and I apologize if you didn't receive it. When a package is marked by the shipping company as "delivered," we have to contact them to start an investigation to try and locate the package since we don't have any further information regarding shipments from USP and USPS until an investigation is completed. If the package is not located in the investigation that typically takes between 5 and 8 business days, we issue you a full refund back to form of payment. Please know that this type of thing doesn't happen often and we understand that it's very inconvenient when it does.
You should have received your refund after the investigation was completed. If this is not the case and your refund has not been issued, please send me your order information in a private message and I'll look into it and make sure your refund has been put through. Thank you for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service