Groupon

I don't review sites because I never have any strong opinions on them good or bad. I stumbled upon ideeli through another site and immediately bought a blow dryer off of there that I had been wanting forever and just happened to be serendipitously available that day for a ridiculously low price on ideeli. I usually read reviews before to scope everything out before money is involved, but in this case I took a risk. Luckily I did because these reviews in no way reflect my experience with ideeli. I started to expect super slow shipping based off the reviews but my blow dryer came in less than a week, as fast or faster than any other site I'd buy from. So if shipping speed is a concern, maybe they have fixed a glitch or two.

Groupon, you failed at acquiring Ideeli. You took a cutting edge retail company and stripped it of everything that people valued. Unique brands, chic design, simple ideas and outstanding selection. Your merging it into groupon makes me feel more confident shopping at a flea market. If your sales haven't plummeted, they aren't far away from it. You can't take designer fashion and jam it into the same interface selling discount carpet cleaning and carry out meals. I'm disgusted.

I had heard that Tim Allen (TA) was coming to perform comedy in SLC, but I thought he was a little too rough around the edges. About a week before the performance, groupon sent out an add for TA and it contained several customer reviews saying how family friendly his show was and how much they enjoyed it. My wife and I decided to pay the $40.00 each and enjoy the show. TA was about as filthy and vulgar as he could be and dropped f-bombs about every other sentence. When he started in on how much he hated kids, interspersed with f-bombs, we'd had enough and walked out... 10 minutes into his set. I'll do better research next comedian, but I really feel like groupon deliberately set us up and were deceptive in their ad. I've never had reason to question them before, so this was a big disappointment.

Ok, I'm all about saving money when I can. I also like to go out. I recently moved to Charlotte, NC and I wanted to explore what was close to me that I might be interested in. I had heard of groupon before but had never used it.
You can get access to just about anything on that site. From food to entertainment, like concerts, musicals, movie tickets, tastings of food and drink. Super deals on hotels and getaways, pet care, tanning packages, you name it and more than likely you can find it there.
My favorite thing is not only does it save you about 50% or more, but you can search locally. That's what I did and it's been a huge help by making everything super affordable, that include directions, links to the direct item you want, lots of info and reviews. I've had nothing but great experiences while having fun, saving money, and learning my new city. I'd most definitely recommend to at least check it out. Groupon.com

NEVER purchase a 3rd party voucher for goods or services through Groupon. Companies will very often not honor these vouchers. Companies can go our of business, or change terms at any time, and you will be out the money. Groupon has absolutely Terrible customer service, and No telephone contact. You can also purchase direct (without voucher) but Merchandise that I purchased has been low quality import garbage. Very Unhappy with pretty much every transaction with groupon. I'm done!

I bought something as a Christmas gift. It was defective. An agent emailed me and said they would send a prepaid shipping label. I called and emailed for 2 weeks but did not receive a label. Then they emailed me and said it was past the return period, and I'd have to return the item myself. It was a heavy item and cost me $40 to return. Absolutely horrible costumer service. Groupon obviously only cares about $ and doesn't give a crap about customers. I will NEVER use Groupon again and highly recommend all consumers stay away from Groupon.

I just read many of these reviews and I wish I would have sooner-poor Jason. What a horrible job you have having to clean up messes caused by a generally incompetent customer service department and/or fulfillment center.
This company needs to reevaluate it's "non-traditional" call center into a traditional call center with people who are trained to handle logistics as well as an upset customer WHEN THEY CALL not hours or days afterwards and to h%#! With weather or "high call volumes" due to the "holidays". You are a business for crying out loud! Hire more people! Ever heard of seasonal workers?! No one leaves voice messages anymore-get with the times and the technology.
I love talking to Amazon's or Zappos's customer service centers and will no longer stray from conducting my business with them. I can get a real person every time without hold if I need to do so and that matters more than 10% off. Take a lesson from them.
There needs to be a no star option here...

Don't understand all the terrible reviews on here! My email was returned promptly and my issues dealt with fairly. I have always been happy with all my deals from here - granted, I'm usually not vastly impressed either, but it's definitely value for money and therefore you shouldn't expect too much! Customer service took only a few days to sort out my booking issues with a restaurant. Thanks groupon!

I've ordered several items and quite a few restaurant coupons. I've had no problems with the restaurant Groupons, but a few issues with purchases & quality. One purchase never arrived, even though it was supposedly shipped - but customer service was very helpful and a refund was issued immediately. My main problem is their return policy. I didn't realize it until I was going to return a sheet set (after the first washing the pillow cases are pilling so badly they feel scratchy on my skin), but you have two weeks to return an item, unused in it's original packaging. How are you supposed to know if a product stands up through washing unless you use it? I won't purchase an item like that in the future.

Appalling Customer Service, dishonest suppliers. Firstly I ordered two sets god luggage suppliers got the colours wrong and then Groupon told me I would have to sort it out myself. Then yesterday I received my final purchase from them, I ordered two apple headsets at $19 a set and only received one set so I am $19 out of pocket unless I want to fight with an overseas company. As if.

This company should be shut down, Australian Consumer Affairs should be reading these reviews and conducting a full investigation. Extremely unhappy and have now unsubscribed from their website not a moment too soon, I wish I had of read these reviews before using the site. Thanks very one for writing the reviews.

Although they have some good deals, I've always had bad customer service experience with ideel.
Once I reached out to them for not receiving an item and they said I should contact the shipping company. I did not shop with them for almost 2 years.
Next time they took almost 12 days to ship my order. I returned one of the items and I was told by their customer service rep it will take 15 days for them to receive my return and then 4-5 business days to process my return!
Am I the only one who finds it ridiculous? Other stores don't charge for shipping and I get my order delivered in 3-4 days. Ideeli charges me almost $10 for shipping and another $10 for return shipping still take 15+5 days to complete the return process and give my money back.
Soo not going back there again.

I have only bought products off Groupon because friends have warned me that the entertainment or food Groupons can often be scams or just don't work. Everything I have bought (a dog seat cover, a number sign for our home, wine, air filters) has been up to par. I am careful and read it carefully. I did cancel an order and in fact returned something with absolutely no problem at all. I have read the bad reviews but myself personally have never had these problems. I have gotten some great deals and been pleased thus far. Customer service has always been kind to me just through EM's. I have been happy with Groupon.

What an absolute nightmare of a company. We ordered a king size bed bundle with mattress and bedding. Firstly the mattress didnt turn up to then find a piece missing. The support central rail was missing. Had to then ring groupon and all they could say was 14 days and you will then get a refund. Would never deal with this company again.

I don't understand all of these negative reviews. And who buys anything these days without reading the "fine print"? Sometimes when I read the fine print I decide against a deal that at first looked promising. I also thing their customer relations is awesome. Never had a problem when the groupon sponsor was uncooperative. Groupon quickly refunds my money. Fast. I usually buy a few of these per month.

They do have less bargains than they had in the past. And some aren't really bargains. But a sharp eye will do just fine. I love this site, and will use it until I experience a problem that cannot be solved. I've been a customer for several years, and so far, so good.