Groupon

First of all most of their stuff is crap. Merchants who can't get customers to pay full price trying to drum up business via Groupon. Second, there's the expiration date - in my case it was a class and I couldn't get a match with the seller and he walked on it. Groupon won't give me my money back even though it says they will in the contract. Instead they issue Groupon Bucks which makes you buy additional items you don't need that are usually offered in multiples at a "discount" price that is basically offset by the shipping charge. A cheap company and a cheap operation. Stay away.

Worst customer service ever! They sold me a product that was wrongly advertised, it was then a HUGE muck around to get my money back! The whole process involved them making 6 mistakes - I've never had such a bad experience as a customer and would never trust this company again. I can't wait to see them go bankrupt, which won't be far away if this is how they treat customers! You can't get away with that kindof behaviour in Oz

I thought I had bought a leather satchel - a great deal, was really looking forwards to receiving my bag. But although I'd put in all my details, and the transaction, made through Paypal (which I never have a problem with) seemed to go through ok, I received no email receipt.

Seemed odd, so I looked at my Groupon account and saw the order was recorded there. Phoned up Groupon - who said they'd had problems with the transaction and immediately cut me off. Checked paypal and no record of the transaction.

Phoned back. This time they asked for a credit card. I said no - I didn't trust them, it was my first experience of using Groupon, please use Paypal. Then it transpired that the bag was only now available in a different size and colour. They asked again for a card and I said no and asked them to cancel my Groupon account. They said they would - but cut me off again. I think this is a company to avoid.

DO NOT USE! Had nothing but trouble from light bulbs to multi gyms I have had to contact customer services on all products the latest being a home gym £450 which is the size of half my garage! After nearly a month I've been told it's been lost in transit! Haha it's ok though because they've offered to refund me with bloody groupon credit! Luckily used credit card which will refund properly another instance was a mattress after nearly a month of back and forth they cancelled my order due to suspicious activity they are a joke of a company

Looks like a deal and if it works it's a discount... if it doesn't get getting restitution from Groupon WONT HAPPEN!
There is no direct communication. Customer service is chat or emails. Answers are more. Pre written. They do not give refunds on credit card paid but offer Groupon bucks! They took double the amount from my debit card (charged twice) and won't refund the money.
It's a nightmare. I wound up purchasing the item regular price. I paid extra but worth less aggrevation. This business should be put out if business. Also When. U do get a voucher code and they to use it... only valid with certain terms which does not make the deal a deal.

I don't understand how this website can have such bad reviews? I'm from Southern California & I ordered my ray bans September 22nd and received them today which is September 26! Less than a week! Unbelievable. Such awesome service and fast shipping. I'm so pleased with my order. I really hope that the bad reviews will not affect your thoughts about ordering. Thank you so much ideel!

Groupon is holding my money forcing me to take a credit in groupon bucks for a hotel stay that was canceled because of the hotel being closed. My Groupon stated if the reservation was canceled 7 days in advance (4/26/2020) I would be refunded. Now they are stating that no longer applies? They have turned their phone systems off forcing you to chat online. This is the worst experience ever. I'm highly disappointed in this million dollar company. I've tried to handle this with a customer service rep but I didn't get anywhere. Anybody else having the same issue?

The process of buying the voucher was smooth enough. They are happy to take you money but if things go wrong with the service/product provider then don't expect a reply. I had something go wrong with my voucher and contacted Groupon about getting a refund. They didnt reply to my first email and also didn't bother to reply my second. At the very least they should respond!

I would not suggest this site as there is absolutely no after sales support. I've used others sites who have responded and refunded me when things went wrong. I won't name the site in case people think that I'm working for that company. This post is meant to warn people of Groupon but not the voucher concept.

I just got back from vacation and several places were either closed or seats were sold out for shows. Groupon says "oh well". One customer service rep even told me that the only way they would even consider a refund is if the merchant called and told them they would not honor it. What? Yeah right like the merchants are going to take their time and do that.
It just is not worth the horrible way that you are treated by Groupon. I have found it really is not worth it because the savings are not that much and can often be found online and you do not have to worry about a "no refund policy"

My original review was way before Groupon went public. They had their IPO in 2011. Their laughable $26 initial price is now $3. They own thousands to Quebec businesses, delaying payments months and months. They take (nearly) half of the coupon prices they sell, yet, they were bleeding deep red 9 out of 11 years since their IPO. There is no improvement in sight.

Any merchant who is approached by Groupon should run from them.

Anyone who considers buying Groupon coupons must be prepared to receive no product/service in return.

Worst decision our business has ever done is Groupon. They do not support your business, they do not promote nor do anything but cut into profits by more than 80%! We watched as thousands of dollars went out the door. When we realized how bad we were in with them we immediately canceled our account with Groupon after waiting on the phone for hours, along with back and forth e-mails. We are about 8 months into it and still they will not cancel our accounts and invoice us. I promise if you are a vendor stay away!

Ooks seriously some of their stuff…
Zero stars
Crooks seriously some of their stuff may work when trying to redeem but most won't and then most recent issue with them is false advertising and an unwillingness of them to make it right us insanity they are literally robbing people left and right with a restaurant.com deal and not fixing any of it just stay away from them they are disgusting have zero customer service help that's actually helpful and no number to call that's your first red flag
Look at this fraudulent crap and when asking them to fix it this was the response I received four days later! See pictures please
Also they went back into my account and charged me for another of the same thing the next day without my approval and they refuse to freaking fix that too! Save time and money and sanity and don't ever use the crooked site groupon again!
Date of experience: August 10,2023

I have been using groupon for several years and have found the quality of product and service has gone down a lot. Several items i have bought are of very poor quality especially masks. I would not recommend buying them from groupon. I also bought a voucher for papa john's pizza which the vendor refused to redeem as groupon was not paying them. When i complained to groupon they offered me groupon credit instead of crediting my card as requested. I am still waiting to receive refund.

Like a lot of you, I had a terrible Groupon experience and I will NOT be using them again. My story, in short, is similar to another posted here. They sold over 4000 Groupons, only took appointments til early afternoon, mon-fri and they were booked solid til April.

Since there are so many of us who have had a bad experience (users and business owners alike) and they are all listed on a number of different sites across the internet, i decided to create a facebook page to compile all these Horror Stories in 1 place. The group is called Groupon Horror Stories. Check it out!

http://www.facebook.com/pages/Groupon-Horror-Stories/**************

Most of the sellers send a different item than what you ordered. Happened several times to me. Groupon will only refund a small portion of what you paid in the form of Groupon bucks meaning you then need to buy something else. I'm convinced that most of the positive reviews for clothing items from China are fake. Read all reviews. Groupon does not remove unethical sellers. I have also had problems redeeming Groupons for services and not been able to get my money back. The restaurant Groupons and attraction Groupons work well if it's somewhere you would go anyway. Otherwise do not buy! You are likely to be ripped off!

I was a loyal Ideel customer. "Was" being the operative word in that sentence. Now, my hard earned dollars are going to your competitors like Rue lala and Haute Look.

Fix the app. - your brand awareness is tanking and brand loyalty? Well, after looking at all the reviews on here, it's pretty safe to say you are destroying your business. Far be it from me to tell you Ideel folks how to run your business, but you must be missing the money I spent shopping with you- not to mention all the other disgruntled people here AND the future customers who stumble upon these reviews.

Good luck.