Groupon

I ordered 4 things off this site -

Shoes - I kept

Dress and belt look NOTHING like the picture - literally hideous
Black rain boots - i got these weird snake skin black boots instead of regular patent black booths

So i returned 3 things, and it took over two weeks for the return to process. Even then, only 2 of the three items were refunded, the third "wasn't received" even though they were in the same box!

I emailed customer service and got a response saying it would be answered in 24 hours. It's now been 3 days. On top of that, I'm connecting to live chat and "George" won't respond to me!

I wish i could get a full refund on all 3 instead of store credit, i never want to shop here ever again.

I used to love their merchandise. Unfortunately they are a terrible company, that forcibly closed my account over a mere $10 courtesy when they lost multiple items in the mail. They treated me horribly and when I mentioned the Better Business Bureau, they forcibly closed my account.

After complaining, Ideeli refused to allow me to return items that were in the mail at the time of the complaint.

It was a measly $50 return, and after buying all of my bridesmaid dresses through the company, they tossed years of loyalty to the curb.

They claimed that the BBB sided with them, but rather they informed me that "they "are not an enforcement agency and we cannot compel a business to settle your complaint"

In other words, they choose to act as a neglectful, horrible company that doesn't care about its customers. Run as far as you can from them!

The deals are usually pretty good, but their customer service is horrible. I had friends and family sign up and purchase things from groupon and I only received one $10 referral bonus. And it was supposed to be on a Special $20 bonus. I emailed with the customer service and he was no help, he never even answered my question about if I was ever going to get the extra $10 that was supposed to be from the special $20 bonus. As long as you buy your groupon and never need to deal with the customer service, then you should be fine.

I ordered the Rosetta Stone Spanish 1-4 set and gave my current address when I filled out the order form. I discovered the order is being shipped to my old address I had moved from 2 years ago when I placed another order. I sent them a note and asked if they could contact UPS and forward the package. They said it was not possible and I would have to wait until it was returned. It is now 4 weeks later and I have not received the product. The customer service tries to be helpful, but really it is a bunch of BS. I liked them until this order. I will never use them again. They SUCK.

My disappointment is with Groupon Goods. I ordered a speaker with them and one attempt to the deliver the package was made. The address I submitted was correct and verified. When I called to see what happened Groupon said it was being returned to the shipper and they would have to reimburse me because the deal was no longer on. So if for ANY reason a package is returned you lose out on what you purchased. This is NOT in the fine print. They said there was nothing they could do for me and that was that. Do yourself a favor and don't risk ordering from this company. You're better off going with Amazon even if you pay a bit more. The customer at Amazon is better and shipping will likely be free.

I ordered a 10 in. Double Power tablet on Dec. 21,2013 and as of 01/08/2014 I am still waiting for it to arrive. Can not receive any response to e-mails other than generic "will get back to you as soon as possible..." and no tracking of any kind. I ordered a chromebook back in Nov. And it took over 3 weeks to receive, with no tracking available. I thought this was just a one time screw up. After two orders with Groupon, it is definately their mode of operation and I will never deal with them again. I have received orders from China faster and with better communications.

I recently listed two products for sale on Groupon and was quickly blown away by how disorganized their company is. They have one portal for listing products with one set of log in and passwords and a completely different setup for interfacing with them about the products on the other portal, with a completely different set of log in and passwords. During an online chat with them to resolve some issues with the listings the person on the other end couldn't be bothered to answer any questions, they simply copied and pasted stock answers that had little bearing on my questions or issues. And then half way through someone else arbitrarily took over the chat on their end and didn't bother to read what we were in the middle of discussing.

Avoid Groupon at all costs! They are NOT worth it.

Groupon are the worst third-party vendor site on the Internet. My product does not show up in their listings even though the import the information directly from Viator. They have absolutely zero customer service whether you are a customer or a supplier I am removing my product from their website.

I purchased transportation from the Las Vegas airport to my hotel. The cost was $55. Once I purchased it, all the instructions said was to meet the driver at the pillar. Groupon has no customer service number so I had to email them. I asked them where exactly do I find the driver. They emailed back a day or two later that I would meet the driver at the pillar. I responded… Which pillar? There must be hundreds of pillars at the Las Vegas airport. The next day I received an email from Groupon saying that my order was canceled and that I would receive a refund in 10 days. I went back on the site and saw that the exact same thing that I had purchased for $55, was now at $99. This is all about them not wanting to honor the price of $55. Now my sons and I do not have transportation for our flight that leaves in two days and I will not be getting my money back for 10 days. This is the worst customer service I've ever experienced. Let me reiterate, I would give them zero stars if I could!