Groupon

Tried purchasing the contour palette, first try my address was apparently wrong when it's the address they found for me to enter... They cancelled the order without giving me the chance to change the address. I thought I'd try again with a different address when the offer came up again. I double and triple checked the address to make sure all was correct. I never received an email saying my order had been dispatched so after 10 days I sent an email, they said my order has been dispatched and to wait a further 3 days for it to be delivered. 7 days later still no product. Emailed them again and they said there was a problem with shipping and they will contact me within 10 days as to the reason why... 10 days? Why so long! So I'm guessing once again my address is Wrong! Will not be ordering from Groupon ever again!

I purchased a pair of shoes from Groupon and receivesd the wrong size. I attempted to print the return label from the site and received this error message "Oops! Groupon Goods is temporarily unavailable or overloaded. Please try again in a few minutes. For more information, please visit the FAQ." After seeing same message for a couple days I started to read reviews and discovered they have been using this same message for years. I will never purchase from this company again and will inform all my Social Media contacts

For the past 2 days, I have been trying to purchase 4 tickets for a Naples Sunset Cruise - Pure Naples. My first attempt was when Groupon advertise 50% off and after 30min with Customer Support assistance we gave up on making a purchase that evening and left it at trying again tomorrow using 25% off with Groupon bucks that worked out to $23.50.

On our second attempt the next day again, we had trouble making the purchase. The customer support person also gave up and has referred our situation to another department. In the meantime, we went directly to the provider for the item and completed the purchase. We honestly won't be shopping Groupon or referring others until such time Groupon gets their act together.

Awful awful awful. I'm so upset about the products, refund policy and customer service. I will never never shop through them again. EVER, Do yourself a favor and avoid a headache. Amazon has awesome prices and stellar service compared to these people!

I have an issue with a Groupon purchase, needed to speak to them but they will not return my calls, respond to email, after no responses I no longer wanted find out what my options were I just wanted out! So I tried Live Chat. This was the Live Chat. They ended it with no response! "Santini K] Thank you for contacting Groupon. My name is Santini K
[Santini K] How may i assist you today regarding this order?
[Celyn] This paper has no Sunday weekly adds, no local news or events, no local movie listings. Nothing that pertains to this area! I assumed it would have a local section in it and weekly store ads for our area since they deliver it to this area. I would like to cancel and receive a refund.
[Santini K] Please wait a minute or two while I pull up your account.
[Celyn] Thank you
[Santini K] Thank you for waiting.
The operator has ended the chat. Thanks for contacting us.

I thought Groupon was supposed to be a discount deal... Found a Groupon for full leg wax (both legs) at a local salon for "50% off" - $35 (originally $70). I called the salon, did *not* mention Groupon, just asked how much leg waxing was. Both legs, full leg wax is $25. Looks like a Groupon scam to me...
Had another experience about a year ago for a body massage. 5 out of the 5 locations listed for my area no longer accepted Groupon. Groupon did refund my money, reluctantly.
I think I'm done with Groupon. Too much work to make sure you're getting a deal, and checking to make sure the business accepts the Groupon.

1st almost a year ago I canceled an order and never got my money back. Today we went to the Houston museum of Natural History and the entire website was down so I could not even get to my Groupon. It was very frustrating.

I am so disappointed, I don't know why it keep saying my emailaddress is not sign up because i saved both my username and password for this website (groupon) in my computer so i don't have to re enter again but when i try to login, it says your email address has not registered. I have more then $30 in my account so they took that money and refused to answer any of my emails... I used to love groupon but NOW! Be careful guys they will take your money.

I have had what seems to be the common experience with ideeli lately. I have been a loyal customer of ideeli for years and really value the convenience and quality that they have provided in the past. However, I have made three orders in the past 4 months and EVERY order has been a mistake. The wrong item, size, or color. It is not convenient to receive an item just to have to return it. However, I must say that I have had good experiences with their customer service, they always provide me with a full refund, shipping label, and credit to ideeli. Although why I'd want to use a credit to order what will turn out to be the wrong item is beyond me...

They have not refunded me back over a week i am still arguing with them about my refund i did not purchase a final sale item and did not even get to redeem. They are emailing back pretending as if they are saying anything regarding my refund and issue and arent saying at all pretending im not receiving their emails they are scammers and will take your money its not worth your money they are pieces of $#*!s as people and company. Extremely unprofessional! The second picture with email is the same one ive been getting since over a week just pretending they are emailing me and not saying anything at all i still dont have my refund and havent been refunded at all

I bought a Groupon for "dinner for four" at a local restaurant. I took my wife there for dinner and they refused to honor the Groupon since there were only two people physically present. Nowhere in "The Fine Print" did it state that four people MUST be physically present -- the limitation on how much food you can order is the same. I contacted Groupon and they flat-out refused to give me a refund, only a credit which I'm far less happy about since I would not use them again. No matter how you choose to interpret the technicalities, it's clear that Groupon does not put the customer first, as they like to claim. You could save some money with Groupon and have a good experience, or have to deal with some frustrations in having your Groupon honored (there are plenty of stories far worse than mine out there) and then having to deal with stubborn customer support. Just know what you're getting into.

I have tried to log-on for 3 days and can't. I change my password and it won't allow access. I have tried to contact management or support and the only thing they do is email me at 2:00-3:00 A. M and advise me to go to their web site and request a call-back which is not on their web site. There is no way to talk to a responsible person. They just stall and give you misdirection. I have left my phone number multiple times and they just will not call back. I'm through with this company.