Groupon

Purchased two pair of mens chino shorts. I have never seen a more cheaply made product! The material is flimsy. The pockets are so shallow that if you put change in there and sat down, the change would fall out. The back pockets are so shallow that when you put your wallet in, you can't button it….your wallet will fall out. And, try calling them for a return….good luck! I'm done with Groupon!

Groupon offer some nice deals, but if anything goes wrong with the event you pay for then you are stuck. They won't offer you any refund of any kind, they will blame the company with whom you had your experience, will take for ever to respond, and will simply deflect you with nonsense. For instance, if the groupon is purchased as a gift then they will deny any need to act as your are not the account holder. In addition, as the groupon voucher is purchased from Groupon - you cannot obtain any refund etc from the company (spa, hotel, whatever) that caused you the initial problem. So, in conclusion, Groupon are a very low quality company offering cheap buyer beware deals. I would not go anywhere near ever again.

Ordered a New York double duvet before xmas as a present for a relative travelling there for her 40th this year. When I received it they had sent a Route 66 duvet, immediately sent it back through their collect service. Four weeks on and there was no reply so I contacted their customer service, unfortunately as my wife has lost the return slip there is no refund.
In summary
Wrong item sent
Managed to lose return
Refused a refund
How much worse could they be?

I would not recommend Groupon to my worst enemy. It's impossible to reach them and try to resolve a problem. I have tried to email them numerous times and their mail box is always full. The chats are a joke and don't address the issue at hand even though I spelled it out to them. I have blocked them and will never use them again.

I ordered several items from Ideeli. Casual items seem to be the best (considering quality/price). Designers' items – not impressed with their cuts/quality, but this is the fault of designers. One time my order was canceled – I wrote an e-mail to Ideeli's customer support and received an apologetic response + some amount in credit as a gift (nice!). I bought a dress using that credit (considering the price of the dress + my credit = the total price was almost non-existent). I did not like the dress, but it was a designer's fault – a poor cut. I am completely satisfied with Ideeli's customer service. But! If I worked for Ideeli as a buyer, I would choose different brands…Of course, I do not know what kind of deals Ideeli has with designers and how easy it is to obtain discounts.

Groupon has the WORST customer service ever. We made a vacation reservation and paid. They did not make reservation and gave me $35 in groupon bucks back with a 10day hold on my money. What the hell. I spent 120$ more booking with the vacation location because it was a big deal. Never ever again will I use them

Don't fall for the "free returns" stated on the website. Items are only eligible for free returns if you choose store credit instead of a refund. I paid $9.95 for shipping on an order so subsequent orders during the month shipped free. I returned a pair of jeans, which qualified for free shipping, and was charged $8.95 for shipping back the returned item. If I had chosen store credit the return would have been free. So I essentially paid 200% of the shipping charges I had been expecting. I hope the $8.95 is worth a lot to ideel.com because that is the last money they'll ever see from me.

I am so mad that Groupon is very misleading about the product pricing and wont let you get a refund. It claims that they will but the one time I use it they claimed it was a sales final item although I couldnt find where it said that. The customer service person was not at all helpful. The item said it was going to be $49.00 so how did I end up spending $115.00 more dollars for the item? False advertisement. Please dont waste your time or money using this service! This company is horrible. Once I bought it I couldnt do anything more about it so I had to buy the item or just be out the $50.00. I really hope it comes out to be worth the extra money!

I've been a fan of Bob's books for a while, and we use his training program for our retail staff to great success. This recent book is no different in its importance to me as a business owner. It's a concise read and is spot-on important for business owners and consumers to understand - Groupon is bad news for both customers and for businesses.