Groupon

After buying a groupon for a dog collar I noticed it was not working. I contacted groupon and the company. Both are telling me its not their problem. Groupon has now informed me they will not refund the money even though they know the code isnt working. Save your money and just order from the company itself. Bad customer service

I am so tired of companies and businesses using "COVID" and now war to take advantage of people. Groupon has now joined the bandwagon. Everyone else is robbing people why shouldn't we. Eventually people will wake up they will not tolerate the lack of service and quality. I made a purchase via Groupon I realized they had my old address. No worries because there is a time window to edit or cancel at least that was the option I was given so I updated my address immediately. Company still sent to wrong address. There response was oh well nothing we can do. In my opinion the company Expert Deals robbed me. They say talk to Groupon, Groupon says talk to the seller lol It's a joke they both passed the buck. Not getting what I paid for means nothing as long as these greedy pigs make money. Done with Groupon and as for the little company Expert Deals You will fall. You are not big enough to be pigs and you will never get there.

This is the worst business that provides the most terrible customer services! I bought a hotel deal (I later found that it wasn't any cheaper than the official hotel reservation) on groupon. It turned out to be wrong dates. I didn't pay much attention to the confirmation page that was sent to my email. Later, I just realized that it was wrong dates before I could cancel it. Groupon did not send any other reminders before the trip was supposed to happen. I called their customer support to see if they can reschedule my trip for me, and they said NO. They were not even willing to refund even half of my money. Unlike hotels which only charge one night for no show, greedy Groupon charges for all of my money for no show. They make money basing upon not providing any services. This is my first time using Groupon, and definitely not coming back to it again! I recommend everybody stays away from it!

Worst shopping experience ever!
I bought a set of luggage a few days ago. The next day it emailed me said the order was canceled, and asked me to contact them if I believed my order had been incorrectly identified as fraud. Then I found out not only my order was canceled, my account was also deleted! When I contact them, they said the reason was because they called me but couldn't reach me.

I strongly doubt this is the correct way to identify a fraud and treat a customer. I've met the same situation before. I was at work and couldn't pick up the phone, but the other place only canceled my order, which I can totally understand. What ideeli.com had done is super irrational and disrespectful to customers. I feel insulted and very angry about it.

I was very unhappy with a cooking class I purchased from Groupon. I felt the cooking class was not in fact a cooking class, but rather a cooking demo (there was very little cooking done by the people there for cooking class) I contacted customer support expressing my unhappiness. I received a response within 24 hours and was given half the value of what I paid to use on another Groupon purchase. I was very satisfied with their response and would be willing to give Groupon another try because of their response.

I purchased Sophie la Girafe from Groupon fee weeks ago and it is FAKE! I sent email to Grouping asked about this issue they told me to contact the merchant by myself since item sold by third party. So I tried to contact that merchant (Haute Gifts)but I haven't heard anything from them. I asked Grouping again and only answer I have heard from Grouping is if there is any update they will let me know. I just want my money back. It s ridiculous that they let third party selling FAKE items. Better do not buy anything from them because when anything happens they don't take any responsibility.

I bought a groupon@ $25.00 for $75.00 worth of product. I let it expire but decided to purchase $25 worth of of the product. When I keyed in the groupon code number, the vendor did not recognize it, thus I could not go thru with the purchase. I e-mailed groupon about the situation and they said they could do nothing. I e-mailed them again and said they would make an "exception" and give me a groupon credit of $12.50. Still dissatisfied, I e-mailed them again... nothing... Not a happy groupon user.

I've purchased electric toothbrush heads, 600 count sheets. I was about to purchase "DuPont alergen heater filters" until I read a review of the product. In my experience the items are not as advertised. Electric toothbrush heads were not "sensitive" although they looked the same as my Oral B sensitive heads. The sheets were nice and seemed ok until the 3rd washing, when the seam split. I have never had sheets that had a seam split. The heater filters' review said there was no marking on the product denoting "DuPont" and the size was "off". I will no longer look at or purchase anything on Groupon. The prices seem good but the product is inferior in my experience.

DON'T DO IT. Even after I spoke with a rep who told me that I would receive Groupon Bucks for my purchases, they NEVER gave them to me. Now they say too bad so sad. Supposedly the $$ never expires with the merchant. Don't be lured by the "low" prices and "deals". READ THE FINE PRINT. Most of the merchants will honor the same deal outside of Groupon. Refund policy sucks. If you're lucky you might get Groupon Bucks to use toward something else, but AGAIN... READ the fine print. There's a reason why Groupon is less than a 3 star rating. Go straight to the merchant and you'll still save money!

We have been working with GP for a salon I manage and it has been a complete nightmare. Neither of our reps have helped us and we were left to fend for ourselves. We have been trying to get things removed from GP for 9 months and we STILL can't get into contact with anyone. They also send our clients notifications to buy several of the same service even though it's suppose to be one voucher per service per person. So either we honor them and lose A LOT of money or people get mad at us for GP's issues.

I have been using this site for almost two years and have placed many, many orders. I have had all good experiences. I have returned many items as well and never had a problem getting a full refund. You have to be careful placing orders, because some items are not returnable. There are the two things that annoy me about the site. The high shipping charges and the fact that they have certain things you cannot return. If something does not fit you, you have no need for it at all and it is a total waste of money. And certain things, like bathing suits, you really need to try on to see if you like. Regardless, I love the site and will just never order bathing suits or nonreturnable items. Great deals.