Groupon

Ordered some dresses, they were too small. Sent back, was issued a credit to my account. I knew I would probably not order anything else since their clothes run so small. I emailed them, they said they don't do refunds, only credit to the account. 2 years later, my credit in my account "magically" disappeared. Contacted them regarding this, and was told since another company bought them out I was out of luck. Tried to dispute on my credit card side, but unfortunately since I had closed that credit card account, they could not do anything about it. So I'm out $69. Not a lot, but not exactly small change. STAY AWAY...

I bought a voucher from them, I had 3 month ahead to use it, then after 2 months I tried to get in touch with the company which was a beauty salon, they did not respond my phone calls. So I emailed them about the issue, first time no response! Second time they told me that they are sorry for not informing me, the beauty salon just closed! And offer me with my money back.
But a thing is they should be responsible for what they offered, notify me by mail or phone call and automatically repay me, not waiting till I email them 2 times!

I put some money into groupon many years ago and have asked several times if I could have my money back. They just say no and state "it's our policy" and don't even care to ask why... Three times groupon has taken my groupon bucks (my money) due to lack of account use. That is stealing! After hours of emails they do put my money back into my account as groupon bucks. Customer service (only by live chat or email) is horrible and I am being kind. For the last 5 years of many experiences I have not once received good service. In an attempt to use up my remaining bucks I purchased Sams Club Membership but it would not go through pointing to my account billing and to change my card---I am paying with my bucks. Okay I get it they want a card as back up so I live chat which to get an answer back in a timely manner seems impossible for them. Bottom line, stay away if all possible unless they get a new CEO b/c it starts at the top.

Groupon clearly doesn't vet the companies that they feature deals for. And when lousy companies have deals that invariably go poorly, Groupon doesn't provide resolution past insultingly minor refunds in the form of credits. It seems that Groupon now exclusively works with companies that don't provide good services or products with no intention to preserve the integrity of their tool. I will absolutely never use them again.

I purchased a Groupon for concert in Chicago on 11/24 & after purchasing I downloaded app & created account. All I received was voucher & I did online chat on 3 different occasions since voucher did not have a barcode, it was basically just proof of purchase. Not one of the agents were helpful or knowledgeable as to my dilemma. I emailed Ticketmaster & called box office who informed me that I would be able to show voucher & ticket would be issued then. Groupon issued the voucher and should have been able to tell me that instead of acting like I was doing something wrong. The price may be lower but I won't use again

My housekeepers no call, no showed. Then they didn't return my calls 3 times. I contacted Groupon for a refund (or to do SOMETHING) and they directed my call to India or somewhere like that where the lady was just reading off of a response sheet. She kept repeating herself and driving me crazy. In the end, she said that she would help me out. The next day, I got an email stating that I would not be refunded. The guy even suggested that I gift the Groupon to a friend.

I deleted the app. I will never shop here again. Big mistake on their part. I am a house wife who does all of the shopping for the family. I just spent $500 there in the last month. Who needs them when you have Amazon?

Groupon was bought by a new company & they are shady. They already have a class action suit against them & sold me a Groupon for an out of business company & would only issue Groupon bucks - even though the offer was fraudulent. Never buy anything under this new ownership!

My co-worker told me about groupon app, had download it and check it out! Like what I was seeing, with so many great deals of all types. I've purchased a few things from groupon, which was what I've order. Only had one problem with an all-in-one desktop, the company I'd purchased the desktop from. But I was able to receive the help I needed, and everything was resolved with no other problems. When I'm buying anything custom care has to be GOOD! Or I'll never buy from a vendor again, shipment was always fast/secure no problems. So far my experience with the app is A+ for now, so I'll continue to shop through groupon! Who doesn't like coupons? And good deals! Everyone does and this app is a good place, to check out for good deals on everything you can think of.

After searching for the best place to buy flowers. I decided to purchase a voucher for 30$ worth of flowers from 1800-flowers. After visiting their website, I found out that they will charge you a service fee of 15$ in addition to your order! That is not listed in any fine print and really defeats the purpose of any voucher. I should have just purchased the larger flowers and got my service fee waived better then giving groupon my money on top of the flower place. Waste of money!

Bought a black with Silver hardware Michael Kors handbag for my mother as a gift and when it came two weeks later from China, what a surprise! It was a counterfeit knock off with two broken zippers, black and gold and the MK was upside down! $89.95 later, Groupon chat (no phone lines anymore) told me they are a third party and to contact the company. I did six times and no answer. I then emailed Groupon so I had documentation about 28 times in two weeks. They all started with we are so sorry for your frustration,,,, they do not take accountability for the companies they represent. Only after I said I was seeking an attorney and threatened to put this all over social media and the news did they refund my money and only because the business that the represented, never responded back to them either. So crazy!

Groupon does not leave an accessible phone number. Their website is just as bad. It took me over two hours to finally cancel my reservations. You should be able to go to my Groupon and check the item that you purchased to hit a cancel sign. They make you go through all kinds of sites to figure out how to cancel a transaction. Shame on you Groupon for not caring about your customers. You could make it much easier to cancel a transaction if you choose so. Buyer beware.

They, did not process orders for days to even over a week after the order is placed. When they ship your items they ship it so slowly that it takes forever to actually get your items and when you call customer service they are very rude. I'm still waiting on three orders that I order and all were supposed to be here no later that today and now because of groupon not filling orders as they should and the only method of shipping they use none of them will be here until after Christmas/ the end of December if I'm lucky and they are all Christmas gifts. I have contacted customer service and they refuse to do anything about it just saying they are being processed and are in transit. There is no way that my items as of 12/20 should still being processed when there site says it will be processed wit in two business days! This is highly unacceptable!