Groupon

I recently purchased a comforter set on Groupon. The set I received was not only the wrong one, it was not even available anywhere on the Groupon website. It took two weeks, 7 phone calls and 5 emails to get any response. Ultimately Groupon would not send me the comforter I ordered. They want me to send the wrong one back for a refund. I was told that the reason I received the wrong product was because I submitted my order using a mobile device. Does that make any sense?

I tried to purchase a groupon for massage as a gift. The first time, the processing screen stayed on my computer for TWO HOURS. After 2 hours, I tried to refresh, still processing. Never received a confirmation email so I later retried the purchase, got the confirmation email right away. Of course, a few days later I notice 2 charges on my account. I emailed explaining their website FROZE and I never got an email for the first one, so I went ahead to purchase again, and that I only ordered ONE. Their email: "We are sorry you regret your purchase, but we cannot refund your purchase". I even called to explain and they pretty much said "yea sorry you ordered it".
If this happens to you, call your credit card company to refund it.
Horrible company!
Also, the small businesses that use Groupon to promote their business? You know they profit absolutely nothing!? Groupon takes the majority.

Groupon is taking advantage of innocent victims by taking payments for cruises that are fully booked. They are using a double-booking process. I booked and paid on their website for a cruise then I was directed to another website to book again. The second website belonged to the cruise company who indicated the cruise was fully booked. And yet Groupon was taking payments and they've refused to refund. They've said the tickets are non refundable and apologised. This is theft.

I bought an item on Groupon on Dec. 2nd, checked status for delivery and saw that it still had not shipped. So I sent email inquiring about when item might ship. Today I get an email from them telling me they cancelled my order... I didn't ask them to cancel my order. I called CS@ Groupon and was told they did me a favor my cancelling my order. If I still want the item I can re-purchase... guess what item in color I wanted is no longer available... seriously. Customer Service and including a supervisor provided no assistance in resolving the matter and just kept telling me they were sorry. UNACCEPTABLE!

Tried for almost 3 weeks to resolve my issue using email and Groupon's posted customer service number - and nothing. Then tried another customer service number: *******482
Service Rep was awesome and fixed everything right away.

I have had good experiences with Groupon until now. I was looking at tickets for an event (just looking). I was not ready to buy yet. I hit one button, and $150 later, I tried to stop the order, and was told that the sale was final, and I could "give it away" to someone if I couldn't use it. REALLY? I asked the girl if she had $150 to just throw away. Yes, we want to go to the event, but I was not ready to buy it yet, and I didn't want it to go on that credit card. Really let down, and don't know if I will use them again. Too bad, because like I said, I have had good experiences in the past. Another reason I hate to buy things online. :(

Description does NOT match the actual deal. I purchased an office evaluation for 10.00 at Bee Healthy Weight loss clinic. It said nothing about this being for shots only. Went to my appointment and when it came time to checkout i was told the groupon did NOT cover office visit at ALL and they didnt know why groupon hasnt corrected it "yet". I have no interest in the shots so i pretty much paid 10.00 to go to an office visit and pay 80.00 dollars

I bought a 90 minute massage and facial from Groupon for $132 in August, 2023. The "business" is Kebeauty and they have 17 5 star reviews on Groupon. After calling the massage parlor several times and leaving several voicemails, none of my calls were returned. I reached out to Groupon to request a refund, because the Groupon is due to expire shortly. Groupon let me know that they were able to reach the business and the business has been too busy to schedule me. I am still unable to reach the massage parlor to schedule and can't review the Kebeauty Massage parlor until the Groupon is used. I wasted $132 on this scam and am hoping no one else falls into a similar trap. Buyer beware!

I had purchased several groupons without any problem besides month long shipping times. Since I trusted the site, I decided to buy a more expensive groupon, (Lasik surgery) I've always wanted lasik, and since I could get it for a few hundred $$ off, I figured now would be a good time. Unfortunately my card was declined, even though I had plenty of money in my account. I called my bank and to check for issues, and then called groupon after updating my payment information.

Unfortunately Groupon said there is absolutely nothing they could do to help. Apparently the groupon had expired, even though I had it under "my groupons". Whenever I clicked to update the payment, I would go to the home page. I wasn't offered any help at all. I will never purchase from groupon again.

I feel like I've been dooped. Spent over $2,000.00 for a FAKE Saint Laurent handbag. Anyone with any sense can take one look at the bag and be rest assured it's a fake. If I would've known, I wouldn't have spent my money here. Also, the bag I received looked nothing, I mean nothing like the picture of the bag I thought I was purchasing. I'm sick to my stomach. And the item is of course non returnable. I can not believe I spent my hard earned money on a fake that expensive... just beside myself.