Groupon

I purchased a massage package.It took me months to book a massage because she was so busy. The massage therapist then cancelled my appointment because she was ill which I understand. She told me to call groupon and they will refund me because I could not reschedule for a couple more months. I explained everything to Groupon. They refused to refund me. They would only do a trade in with my purchase price and I had 24hrs to buy something else or my original groupon would be reinstated. What happened to the Groupon bucks or credit they used to give. Not sure if I will use groupon anymore.

Ideeli is VERY hit and miss. Their customer service is NONEXISTANT and they never seem to know what is really going on when you contact them. On a recent order this month, they took money out of my account and I have yet to receive a tracking number. When they first opened they were actually falsely representing items, for example they had a Michael Kors Kind Duvet set they were selling which I ordered and I only received the duvet no shams, which a set normally consist of. They later told me they were always only selling the duvet. Well Ideeli, why would you advertise it as a duvet set? It's things like this that give the site such an element of shadiness. Despite that incident, I continued to shop there and 75% of the time they get it right, but their margin of error is getting larger. I would not recommend this site to my worse enemy and after this last fiasco of my money being taken with no tracking number and no product in hand, i'm finished with them!

After being barraged with emails from this company, from what source I don't know, I finally stopped and read it and saw a good rate for Mackinac Island. I clicked, got in, they decided to wait until I discussed it with husband. So I signed out with out accepting. We decided against it, so that was it. My statement came from the bank and they charged me anyway. After an investigation, the bank refunded me the money, saying they were not an acceptable company to deal with.

Please read my recent complaint about Mezzo's which I sent Aug. 20th and am now just receiving their response.
First they should learn how to spell as they are very illiterate and stating that it is my loss not going back there is downright disgusting for a business to say to a regular customer.
What king of business responds to a legitimate complaint in that manner.
I have patronized this establishment for at least 7 years. VERY DISGUSTING REPLY

I bought a goupon for a restaurant that closed down before I could use it. I used the customer service option on their website and chose my purchase and the option that the business was no longer in business. I also sent two newspaper links that were about the closing of that restaurant. I received an email from goupon customer service telling me they didn't understand what I was telling them. Sorry, I don't speak any of the languages in India.

Want to go through hell after purchasing something and getting half of what you expected?
Use Groupon.
Want to spend hour and hours trying to reach customer support after you realized you have been scammed?
Use Groupon.
Want to be disappointed and feeling like a dirty piece of cloth they can clean the floor with after trying to deal with the wrong order they sent you?
Use Groupon.

From a honest guy wanting to help you to avoid a nightmare... please...
Buy somewhere else.
Groupon and their "Deals" fckn SUCKSSS!
Enough said.

I purchased microdermabrasion package from a seller two years ago and forgot. I tried to call the seller to see if they would still honor the Groupon and they have since closed. I contacted Groupon to have the purchase converted to Groupon bucks and instead of redeeming for the entire $43, I only got $34.90. I have emailed them and googled trying to see why I was shorted and have not gotten an answer. They say you never lose the value of the Groupon but I did. No one will help me.

I tried to purchase a deal for $10 and twice they said transaction failed. I did a live chat with their customer support and all she could see was a "General Decline" error and said the bank would NOT let them collect $10 from my card. Well, I was on the phone with my bank while I was on live chat and the bank doesn't even have a "General Decline" for any thing, they would have a reason if it had been declined but THEY never declined it. I guess Groupon doesn't want to admit maybe they made a mistake and give me the deal I was trying to get. For what little bit of money you save with Groupon, it's not worth the headache.

Its not worth advertising on groupon they take 50% off the revnue not only that groupon also makes business pays for extra promotions, meaning if you put a $100 ad and 50% off on it, then its $50 left, on that $50, groupon will take 50% leaves you with $25 on that $25 groupon may even deduct for promotion that groupon creates. What a business to exploit

I've had several issues with Groupon. One of them was when a business who I purchased a Groupon for went out of business... talk about a headache *trying* to get that resolved. The second biggest headache was when a business owner refused to honor a Groupon I purchased because "she would lose money and that Groupon scammed her." Both times the customer service from Groupon was TERRIBLE. Seriously, don't buy if you don't want the headache...

I will have to give 5 stars for my experience. Although this was my first purchase from Ideeli, I have to say it was a pleasant/normal experience. I was looking to order a MK handbag and wallet as I was also looking at Macys as well. Ideeli was slightly cheaper so I chose to save a few dollars. Prior to my purchase I emailed to asked if the products being sold are 100% authentic being the prices are quite affordable. The next day I received an email assuring me the products are authentic and the prices are low because they have rather small inventory which helps them move product fast and replenish. I ordered my bag and wallet and received them a week later, 2 days a head of shipping. That's my personal experience and I hope it remains that way.

I have to agree with some of the reviews here about how it takes Ideeli a really long time to deliver merchandise. But the last purchase I made, I ordered a beige dress and it was gorgeous. When I received it, it wasn't beige... it was a light grey color. I reviewed my order and saw that I did, indeed, order the beige color dress. The light grey color wasn't awful, it just wasn't what I ordered. By that point I had already removed the tag and I thought it would just a big hassle to return and I needed a dress for an occasion. I think the site has really great deals and some of the things are really nice... but I may use it less frequently.

Groupon customer service has been a. Godsend. When the seller refused to honor the 90 warrenty, Groupon stepped in and refunded my money and dealt with the seller, Freedom Pop, who advertised and verbally assured me coverage in my location. However, there wasn't any coverage, only in surrounding areas 40 miles from home. Even though I purchased the cell from Freedom Pop, they denied the sale, claiming it purchased it through a third party. Groupon stepped in refunded my money and apologized for the problems created. I've never had a company do that for me.

I have purchased several Groupons over the last few years. Until now, I have been completely satisfied. I recently went to apply a Groupon I purchased for Carbonite, an online computer backup system. I have had the system for almost a year and it is about to expire. Unfortunately, when I tried to apply the code, the site will not allow it. Carbonite says it is for NEW subscriptions only. This is absolutely not clear on the Groupon, nor did I see it on the purchase offer. Not happy at all..

I purchased an I pad through groupon which came without a plug!
When it emailed them (since this is the only way to contact them) I gave them my mobile number to call, in the e mail, as they requested it. I got the automated e mail response, but then nothing. No call and no further e mail as promised, I therefore emailed them again and again received the 24 hrs e mail response, I only had requested a plug to be sent to me.
After the fourth very frustrating e mail I received an e mail saying they have sent a plug and then promotely received a foreign adapter plug which was of no use whatsoever.
They have still failed to address the issue despite another e mail!

(1) I did not receive the promised confirmation email, (2) I cannot edit the wrong shipping address, (3) my card was charged for the item, and (4) I will not receive the item I paid for.

I placed an order and noticed the shipping address was incorrect. I tried to change it by notifying Groupon. A customer rep told me that I WILL receive a confirmation email within two hours of placing my order and I will be able to edit my shipping address. Days later... no confirmation email BUT my card has been charged. When I contacted customer support again, they told me I couldn't change my shipping address because it was outside the two hour time frame. I was blatantly lied to.

If you can't use the Groupon, they will not issue a refund, even though the refunds are only for another groupon, so goes right back to their business! I wish I could get away with this, as a small business owner I have to go to great ends to make sure my clients are satisfied. Stay away from this company, I am one of the original customers, but I AM DONE!

My star rating is based on how efficiently they handled my complaint. I booked a weekend getaway to a nearby resort for my boyfriend and I. I called the hotel one week in advance of our arrival to confirm our reservations but they had nothing on file for us, citing that they weren't sure if Groupon ever sent them our travel details at all. Worst of all the hotel was overbooked and they couldn't accommodate us even if we provided them the details of our Groupon purchase. When I called Groupon on Monday morning I was placed on hold for 30 minutes (room for improvement there) but the person I finally spoke to about receiving a refund was courteous, sympathetic and most importantly prompt about contacting the hotel and then issuing a full refund to my credit card, no questions asked. While I am iffy about whether or not I will book travel with Groupon again I will say that they were extremely prompt and efficient in solving my issue.