Groupon

Fraud was done on my account in July 15, since I notice the purchases on my account I called customers and told them the situation and not to send the items out which amounted to £95 however they send all the items. I ve been calling for the past four months to get a refund from the company, every time I call I'm being told it will take 5 working days to investigate the issue. This is been happening every call I made to customer service, requested to speak with the manager on many occasions all them Im being told they are in meetings. After a while I kept on calling n they put me on hold for 1hr never got back to me or they just hang the phone up. I'm going to take the name GROUPON on all social websites so customers know not to shop with them because they are not reliable or helpfully and the staff are absolute waste. Groupon staffs are all $#*!ers to name a few Michelle, Melissa those are some of the staff I ve spoken too $#*!ing pricks they are….

The rep did her job but it was very difficult to even get to speak with someone in the first place. Trying to find contact information for Groupon should be a lot easier. I do not feel I should have had to call in to get the status of a refund for an event that was canceled and not rescheduled. If I hadn't been able to find contact information, my canceled event would have been ignored totally. And then when I was told they could only refund with Groupon Bucks is unacceptable. I paid cash for the tickets and would expect to get a cash refund. I used to think Groupon was an upstanding company helping small business, but now I feel like they are only out to make money and scam people. I feel Groupon should be more understanding and helpful in this unprecedent time. Most companies are standing up and going above and beyond for customer satisfaction, Groupon is not one of those companies. I guess I'll be using Living Social more for my purchases going forward.

I bought a 3 month gym membership for curves. It was redeemable at a choice of 2 locations. When I called the location of my choice the lady who answered said she didn't know what I was talking about and my Groupon was not redeemable at her location. Ok, fine. I contacted Groupon and they gave me "Groupon bucks". So Iwas able to choose another Groupon.

My choice was a mani/pedi. It said appointment only. I made an appointment a week in advance. I show up the day of and wait outside, in the cold, outside a locked store. The business is not answering the phone. Door locked and all lights off.

So I call Groupon and tell them that my appointment was a no show. Guess what, tough bananas for me. That's what I was told In a nutshell. I was thanked for "reaching out ", but they don't offer any refunds so I'm SOL.

Hmmmm, something is not right here.

Watch out everyone!
Even the Jason F. Who apology here never take action to solve our problems.
I had sent him the order number for follow-up, but he same as their customer services, never get back to you!

I tried to call several times within the 24hours and left msgs with order number after missed their call, but never have someone answered / returned my calls! And they cancelled my order right after I missed their call. I never had any problems on any other orders from other sites.

HORRENDOUS Company! I purchased pants that offered a full refund if returned within 7 days of receipt. The clothing was sent with a HOLE in the pants and I contacted Groupon 2 days after receipt so well within my 7 days. They refused to help or answer a single question! Instead they cancelled my account. They stole my money, sent a DEFECTIVE item and wouldnt communicate! Shouldn't penalize the customer for sending them a DEFECTIVE item. Why do they not honor the item description? Why list that full refunds available if Groupon refuses to honor it? Why offer chat or email if refusing to answer any questions? In times such as these most companies are looking out for their fellow Americans, while Groupon is stealing money from their customers, ignoring questions and treating people like crap. I was a customer for many years but after the way I was treated and punished I will never use them again! Save yourself from these liars and swindlers!

I have been a satisfied customer at groupon for the past couple of years but this last week I have had three instances where I never recieved a product, the product that I ordered was not one that I ordered, and a local service I bought a groupon for was not licensed/able to offer the service. Overall money spent and lost was $250! When I called groupon they politely told me if was out of their hands and nothing they could do. The groupon to the fishing trip which has no boat license and thus is unable to take people on a fishing trip is still offered as a groupon to unsuspecting purchasers even after they were aware of the business being unlicensed and unable to offer the groupon service! I was always one to recommend groupon but I now have to warn others of groupons inconsistency. Save your $5 and go with a company who is reliable and able to reimburse you are not able to get what you purchased.

Purchased registration for a 5k. First one for grandson. Tried to redeem. Code did not work. When I reached out to Groupon, the sent the same instructions that we're on the website, which had not worked the first four times I tried to use. NOT helpful! Then said they couldn't help me and sent me to event people and they have not responded since. I will never use Groupon again. Just go straight to the event or restaurant or whatever you're trying to do. Avoid Groupon.

I AM DONE with Groupon! They love to take your money! But beware if you have ANY problems! Like having (2) purchases on my account I never made! They are impossible to reach it has to be done by email (if you can even find there email). It takes them FOREVER to return that email and then they are unwilling to even address what you emailed them for except to say" That if you unable to use the purchaes you can give them as gifts!" It's unbelieveable it's like they have a pre-printed response. Buyers Beware is all I can say.

I purchased MyEyeDr. Complete eye glass witt eye exam for $49.00 at Groupon.
I ended up pay $79.00 more for basic frame and glasses total of $128.00
After 6 month right side of the frame(Temples) plastic coating cracked., I called MyEyeDr. Yesterday, they said this problem is not under warranty I have to pay for the new frame. I think should cover warranty for one year defective merchandise.
They told me to contact frame manufacturer for warranty repair, I don't have a manufacturer contact info niether MyEye Dr.
MyEyeDr. Responsible for defective frame they sold to customer not me.
This is very bad experience to me with MyEyeDr.
Would you please explain me what to do? I don't want pay $135.00 for the new frame. I can get the new complete eye glass $39.00 from 39dollareyeglasses.com

Merchandise can be sketchy at times and I've noticed a much stronger trend towards china lately. Not like everything under the sun isnt made there anyway. (you can always thank mankind's unsatisfiable greed for that) but a lot more of the "obvious" chinese labels are showing up more and more. Dont know wat im talking about? Just compare there goods with the stuff you find on the original chinese classic FOB shopping website, Geek. Its the same damn stuff! Except Geek is waaaay cheaper but you have absolutely no idea what your really gonna get and when or if you'll ever get it. Things like massages and mani pedis are always a sure and fairly reasonable bet on Groupon though. Stick to those and you'll be fine.

I purchased a groupon for laser hair removal ($900+). The company I purchased the laser hair removal from didn't respond when I called for an appointment (I called three times). I contacted groupon for a refund. They said they would refund me back the $900+ to groupon bucks. When I asked for a refund back to my credit card, as I still want laser hair removal... And from a company I know and trust- they said they'd look into it. I've followed up with them four times with no response from groupon. Apparently I'm stuck with $900+ in groupon bucks?! Based on groupons customer service I never want to shop with them again. This is the worst customer service ever! I've just made a $900+ mistake. If I can give anyone any advice about groupon... DON'T BUY ANYTHING FROM GROUPON, unless you know and trust the company you're purchasing from.