Groupon

I used to love this site and always got my items in great time and they were always in perfect condition. However, I ordered some Christmas gifts near the end of October, got all but two things, which after 3 WEEKS of trying to find out what was going on, the status finally changed to "Canceled or Closed". So I tried again around Black Friday when they had another sale. Again, got everything else in the order (and even other orders after this) but two items that were similar to the original ones I wanted. I tried their live chat is is ABSOLUTE JOKE! They are only available for a literal minute each day. What the...?! So I tried to email. 3 times. No response even though they claim to respond within 24 hours. What a crock. After another 3 weeks, the item statuses change to shipment pending, whatever that means. Finally I got smart and purchased the items from a different site and lo and behold, yesterday I receive one of the items in "Shipment Pending". Now I'm wondering if i'm going to get the other item, but will never know because this dumb site doesn't say whether it has been shipped or not. I will NEVER buy from this site again! I advise everyone to do the same and pass over this site!

I made a hotel reservation with groupon for one night on the morning of. The transaction was decline due to my credit card fraud alert. I corrected the problem with the CC company right away and went to chat with groupon CS to get it fix since the reservation is for the same night. I asked the CS to reprocess my pending order, s/he told me instead to made a new reservation and s/he will remove the pending order. So I did just that. Few hours later, the "pending" order also went through. Now I have 2 charges. I immediately contact groupon CS again and once again, I was assured that they will fix the problem. The day after my stay at the hotel, the charges are still there. I contacted groupon CS again. This time they basically said too bad so sad, even though I showed them the chat record with their own CS. They still refused to give me my refund. They refused to own up to their mistake and misguided me when I needed them. I guess the only good thing about them is they sent you the chat record. I have enough evidences so I will open dispute with my CC company. Groupon used to be great start up company, but not they are just the same with all the corporations. Money and Greed.

SCAM! I booked a hotel break with groupon - when i rang the hotel it was going to end up costing me 70e more than what it said on groupon website! Buyer beware!

Seriously Groupon, what terrible customer service. Our hotel is closed due to the pandemic and you will not refund my credit card? I don't want your Groupon Bucks, I want a refund!

I wouldn't even give them a star. They are terrible scammers. I ordered a ring from them, and they gave me a completely different ring. When I sent them an email, it took them a long time to get back to me, and when they did, they pretty much apologized saying I just viewed it differently, and that it was what was advertised. And so I spoke to another person. This person told me that they weren't offering exchanges at the time. Uhhmm it shouldn't be an exchange it was most definitely not my fault. They sent me the wrong purchase. The first picture is the ring I got, the second is the ring I thought I purchased. I refuse to pay shipping on this when I didn't order this crappy ring. I asked to speak to a supervisor, and now I'm still waiting for an answer. Ridiculous.

If you all think this is a scam, you're clearly not understanding the business model. Advertising is expensive, period. The problem with traditional media is that it costs money, alot of money, up front to put a message out there that is generally difficult to track.

Groupon is opt-in direct response marketing and to beat that it's local. Yes it costs money for a business to run a Groupon, but it guarantees traffic through your door, which is a rarity in the marketing world these days. Businesses bank on the fact that out of those 1,500 people that show up, that a few will become regulars. Go ahead and calculate how much a regular customer is worth to your favorite beer hall over the course of a year. Get it now? No cash spent, regulars gained, product given away to people who prepaid their reservation at your business.

On top of this, there's the local element. You're only going to purchase a Groupon if you know you're going to use it. You're only going to use it if the place is within a reasonable distance. In turn, you're more apt to become a regular at said restaurant, etc. because of your proximity to it.

Genius... wish I would have thought of it. Put the power in the consumer's hands like this and you're bound to get a few growing pains. This model is here to stay. It's changed local marketing strategies for the long haul.

I have been using ideeli for several years now. It the beginning I was pleased. However, the past several orders have been poor experiences so I am not sure what has changed there. The short window for returning an item is not reasonable. I travel for my job and as a result, have missed the ridiculously short time frame for returns. Recently, I bought a set of a luggage that was a killer deal based on the make. Or so I thought. I used the carry on ONE time I did not check it. The wheels broke, the handle unraveled and the piping unraveled. The online chat rep told me that I had to work with the luggage manufacturer to get a replacement set. Uh no thanks, it was junk, I just wanted to return it and get a credit. No, they say. I gave a second piece of luggage from the set a try during a second trip. Hoping it was a fluke. The driver picked the bag up to place it in the trunk and the handle completely broke. At that point it was laughable how bad the product they sold was. Even if I wanted to really shop with them now, I can't as the site is not loading and that's been the case for three days. Glad I am paying a membership fee for poor service and a site that I cant access.

They state they will reimburse you for the face value but that is not the truth behind the experience.The customer service rep on the phone are rude and curt. STAY AWAY FROM GROUPON and save your time and MONEY

I've only used groupon for three months and I can say I for sure hate it!
I got a subscription, it looked like it had pretty good benefits, but seeing that I didn't get to use Groupon that much because some of the deals didn't work with the days that I was available I tried to end it. First of all, it's very odd that it takes lots of research just to end your subscription and once you think it's gone, it's not. They charged me again for another month so I contacted customer service and after I gave one man named Stewart my information so he could solve the issue he ended the conversation which was very sketchy! So I contact another person who was very helpful and ended my subscription hopefully for good now, but I have been told that I am not going to get any of my money refunded for the months that I haven't used it and that I was not okay with them charging me because I thought I already ended it! I just want to get rid of this app but it won't refund me $30 that is just sitting in the account! Make sure you're committed to whatever you're buying in there because you will never get the money back even if you end up not being able to go!

I have had nothing but hassle from this site. I have lost £150 from Groupon through buying a a watch which did not work and was unable to return or to get them to answer the phone or email. STAY AWAY YOU HAVE BEEN WARNED.

Guys, I will never use groupon again, I bought a service at the salon " Respect Hair Studio", I was not attended to and they received the groupon de ma fe and did not give me my money back $120
0 star for salon and Groupon

There are a few good local deal, but be careful. Some deals actually cost you money. For instance, a local massage therapy package for $40 for a massage therapist that normally charges $80, only if you check another competitor, he charges $50 for the same $80 massage and does half hour massages for $25, which is all most people need, so by doing your homework, you save $15 by not using Groupon.
Another instance is a GoPro camera for $399. You can buy the same camera and set up on eBay for $389 brand new.
Many of the "deals" aren't deals because you find that the $30 flower arrangement certificate going for $18 buys you relatively nothing and the flowers you really want cost $150, so you are spending $120 of your own money on them with the $30 off you bought for $18!
In short, that bargain may cost you dearly and limits you as to where you can purchase or redeem the certificate.
There are a few good deals, but check out the manufacturers direct and check Amazon and eBay first because you might find cheaper deals there that save you money and give you greater options and choices.

Groupon mall is a fraud company they *******₹ fraud me against part-time work he is whatsapp massage me these number *******138 and *******258 then he is offer part time work then he is transfer to telegram his telegram user id@S_Samar01@S_Kason@S_Dillen01

Link - https://kjachan.net/?invite=hzhmy#/register

I've subscribed to the ideel email list for a while but until last week, had never bought anything from them. They had a sale for an item I was excited about, so I bought 3 of them. Everything appeared to be processed and I was looking forward to receiving my shipment. A few days later, I received a sketchy voicemail message (honestly, the girl was nearly unintelligible) from their "loss prevention" department, asking me to call them back to verify their order. I called 4 separate times that afternoon (it was a weekday) and no one ever bothered to pick up the phone. I wanted to speak with an actual person instead of just playing phone tag, so I declined to leave a voicemail (I was also driving and didn't have my order information in front of me). I thought they would contact me again. The next day, I received another voicemail message saying my order was cancelled and an email to the same effect. So I emailed their customer support asking them to process the order, and they said it was my fault for not listening to their voicemail instructions, and that the order could not be completed. With so many shopping options these days, I'm floored that they would treat customers that way!

BE CAREFUL ORDERING MORE THAN 2 ITEMS AT A TIME, BECAUSE IF YOU HAVE A PROBLEM WITH ANY ITEMS, YOU ARE LIMITED TO RETURN ONLY 2 ITEMS FROM YOUR ORDER.

I ORDERED 8 ITEMS FOR MY FAMILY MEMBERS FOR MOTHERS DAYS, WHEN I RECEIVED THE ITEMS I WAS LESS THAN SATISFIED AND REQUEST TO RETURN ON THE ITEMS WITHIN 24HRS AFTER RECEIPT. THEY TELL ME I CAN ONLY RETURN TWO ITEMS, WHICH DOESN'T MAKE SENSE TO PLACE THAT TYPE OF CONDITION ON A CUSTOMER.

I ORDERED FROM THEM BEFORE BUT I NEVER LOOKED AT THE FINE PRINT, IF NOT HAPPY YOU ARE ONLY ABLE TO RETURN 2 ITEMS FROM ANY ORDER. THAT IS THE WORSE INJUSTICE I'VE EVER HAD ORDERING PRODUCT ON-LINE.

I PAID FOR MY SHIPPING AT $8.95 AND NOW THEY TELL ME THEY WILL DEDUCTED $8.95 FROM MY RETURN OF 2 ITEMS ALTHOUGH I'M NOT SATISFIED WITH 5 ITEMS.

BE CAREFUL WITH THIS COMPANY!

NEVER EVER use this company! I ordered products nearly 3 weeks ago, they billed my credit card twice and duplicated the order. It STILL has not shipped and then they tell me that I can't do anything about getting a credit to my account until I receive the duplicate, then I can return it and then they have 30 days to credit my account, for their mistake.

I live in NJ. NJ does not charge tax on clothes. I purchased clothes from ideeli, shipping to NJ. No taxes should be charged. I was charged for taxes. I had "live chat" conversation with a customer service rep. First, she just said they charge taxes in NJ. Um, well, that's not OK. When i persisted and asked why, she had no explanation, but offered me a $10 credit to shut me up. All good and well, i'll take the $10 credit, but why are you charging me tax on exempt items and are you going to continue to charge taxes, particularly when i go to redeem my credit? Her answer was to ignore my first question and pretty much confirm that they will continue to charge taxes on clothes to NJ shoppers, including myself. She told me my only recourse was to basically complain every time it happens. At least, she was honest. Sure enough, when i went to redeem my credits, i was charged taxes. I will now go to complain.

Moral of the story: if you live in a state that does not charge taxes or does not charge taxes on particular items and you make a purchase at ideeli, pay attention to your invoice to see if you were charge taxes. If you were charged taxes, complain until they give you a credit. Otherwise, you can wait until down the line there is a class action lawsuit and get some minute fraction of a huge settlement. #shrug

I know this is a local groupon site and is well known. But it's so limited only to its local people. Peopel in some other countries cannot get that cheap! Pity.

I am not too fond of Groupon. Usually the things they offer are way overpriced anyway and with the Groupon you aren't really getting a deal... just a more competitive price.

The Priority Pass Groupon offer is not what it´s supposed to be.
Don´t buy! You will finally have to pay the yearly membsership.
Groupon is not willed to refund any money.

I was thinking about ordering a couple of ASUS Google Nexus 7 thru this company but after reading the reviews you can't get customer service to answer 50to 60 min wait time unacceptable/ item say they were delivered by tracking # and they weren't by the customers HUMMMMMM! If i was to rate this company i would i give it 2 neg stares not even one which is required.If you don't like what i wrote then i suggest you do what i did call them. Ill make it easy for you here is the two numbers i used *******777 waited for 28 min and gave up /*******482 waited 42 min gave up. Know you try it i did the leg work, told you soooo

I used to be a fan of Ideal and a regular purchaser but I have been very disappointed lately. I had immediately returned an item because the size was wrong and had to chase after the company with multiple inquiries to get my credit posted for the returned item. Then when I used the credit to purchase another item I received a confirmation that it would ship within a week. Well, I waited 3 weeks and still hadn't received anything. When I checked the order on the website there was a note that it was "closed or cancelled" although I had not received any communication from Ideel. I wrote to them and although I received an auto-response indicating they usually respond within 4 hours, it took 3 days for them to respond and all they said was that the item had not been received by their vendor. No indication of when it might arrive, if there would be an update, or what... In general, customer service has gone way down hill in recent months and I know from experience that there are much more efficient sites out there to deal with.

I order a Bluetooth headset that supposed to came which two and also supposed to have had charger extra ear plugs and the instructions when I got the box the only thing was and it was a bluetooth nothin else I am so disappointed I want my money back and I would never ever use Groupon again they suck