Groupon

I used to order in Ideeli before, and did not know it takes around 3 weeks before they start delivering or worse even more than month before you get the actual product. Well that is still not the WORST. The worst part is that when you received the wrong product or the product you ordered is NOT what it looks like on the pictures (wrong color), when you return it, it takes one week to ship to their warehouse and up to now, I kept emailing them after 2 weeks of delivering to their warehouse (UPS tracking said it was already delivered), still I DO NOT have my credits back. Its really a shame... I will NOT RECOMMEND this website to anyone!

Groupon refuses to let me into my account and is asking me to provide information from October 2020 to access my account. I've explained over and over again that I cannot access this information since 1. I cannot get into my account, 2. I have 5 different cards, and 3. Most of my cards were recently updated with a new expiration date.

They refuse to let me into my account though I cannot possibly provide this information.

I've requested to delete my data completely from their system so I can be done with their company for good. Instead, I am receiving emails from the agent I chatted with links to make purchases, when she already knows I cannot purchase anything because the whole company, including the escalation team, refuse to let me into my account since I don't have information on file from October 2020. I sent them the digital receipt I received from October 2020, but it does not have the credit card details that they want. This is the worst customer service in the world.

I read many reviews from people with similar complaints. Terrible business, terrible customer service. How are they in business?

I am very unhappy with their service, I bought 2 coupons for my son's swimming lessons, I used one to register him and I found out that I could not use the second one for my son so I called for a refund; their response was: sorry we can not refund your money, you can only give it to someone else as a gift...
I even talked to a supervisor, but they would not help me.
This was my first time with them and it will be the last one for sure!
BE VERY CAREFUL IF YOU WANT TO BUY A COUPON FROM THEM!

I've shipped with Ideeli for years and have finally decided to spend my money with Hautelook.com or Gilt.com. I've placed many orders that Ideeli has been unable to fulfill, at which point they offer a credit for the inconvenience which is appreciated. However, a month ago I placed an order for a leather jacket - I was especially excited about this order as if had my eye on it in a store a few months prior. I first was notified that shipping would be delayed and issued a credit for the shipping ($10). Then I was notified they would be unable to fill the order and issued a $15 credit. I appreciated it. However, today (less than a month later) I noticed the same jacket, in the size I ordered, on sale again. However, it sold out before I could purchase it. I sent an email to ideeli and was told the item had been returned from the original sale. So, not only had they filed someone's order other than myself the first time, but when that person sent the item back I was not even given the opportunity to purchase it. They offered me a $10 voucher, but I will not take another chance on ideeli. At least with other sites I know I will get what I purchaser!

I have ordered two items and had bad experiences with both. The first item hadn't arrived after 2 weeks of it being shipped so I contacted Groupon by email. I received no reponse so after two additional emails I called mutiple times to be told there was over a 45 minute wait to speak with a rep.

After 5 weeks, I finally received an email response to be told it was my fault and they had attempted to deliever. I never received any notices of delivery and found out that they had put the incorrect address on the package. They finally credited me but only in Groupon bucks so I had to spend it on their website.

I used the refund to buy another item. I waited 4 weeks for it to finally be delievered and it was the wrong size. I double checked online that I ordered the correct size but they shipped the wrong one. I will never purchas another good from Groupon.

I have yet to receive a response regarding an order that I need to return and they now have new live chat hours:

Monday - Tuesday: 08:30 AM - 12:00 AM EST
Wednesday: 08:30 AM - 10:50 AM EST
Thursday - Friday: 08:59 AM - 09:00 AM EST
Saturday - Sunday: 10:00 AM - 06:00 PM EST

On Thursday they are only available for live chat for 1 minute?

Something is going on with their ability to keep up and process requests and I would recommend not making any further purchases from this company.

Wow, I wish I have read these reviews before I placed an order. I am just utterly surprised by the WORST customer service I have ever received. I placed an order ONE MONTH ago. I still have not received the item and sent two emails inquiring about the status of my order. I am speechless by the response I have received from them that does not address the issue nor apology for the such delay. The email response stated that it may take longer wait time because they provide high quality items. I have seen the same item on Nordstrom for similar price so they are not selling items for much cheaper price. So what service are they providing better? Longer wait time, not cheaper items, and HORRIBLE customer service. NEVER AGAIN will I place an order from this website. I HIGHLY do not recommend this website, AND I will make sure all my friends know about this clearly.

Just horrible service! I order a product 11/29/13 it is now 12/22/13 When I called in to see where the package was they said don't worry it will be on it's way before Christmas because we are going to expedite the shipping, so I said ok great! Today I recive an email on a Sunday! Saying that they have refunded my purchase and this is after I told my sister I had something coming in the mail for her and that it would be there on Christmas Eve! Go To HELL GROUPON! LYING A#$ HOLES! Now I can't possible get an item shipped to her before Christmas!

I have been an avid user of GroupOn. I purchased a GroupOn that the merchant claimed wasn't theirs and wouldn't honor. After contacting GroupOn via telephone and insta-chat, there was no resolution. I couldn't use the GroupOn through no fault of my own, and couldn't get a refund or even a GroupOn credit! Horrible way to treat customers, so I deactivated my account.

What a mess. I'm waiting for a prepaid return label and a full credit to my credit card and then I will cut off all association with this company.

I ordered a quilt and shams - $175 purchase. Waited and waited for the shipment information and finally got an apology email that the item was unavailable. Assured me I had not been billed and gave me a $10 credit for shipping on my next order.

Then, got an email that the item I had ordered had become available and that I could place another order, which I did.

Waited and waited for delivery information. Finally got that email and saw the charge come through on my credit card. Checked the tracking detail and saw a message that shipments had been delayed due to the situation in Boston (the marathon bombing). Waited for more information.

Finally got a package in my mailbox in a plastic mailer. NOT a king size quilt and shams. Instead a "table runner" in an altogether different pattern even.

I have just spent e chat time with Marie Rose who disconnected me after I expressed that I was going to post on YELP. This site is even better than that.

Her position is that she will not refund my charge card, even though she tells me the item is sold out and never could have been delivered, until I return the item I never ordered - probably worth 20 bucks at most. I have still not received the email with the prepaid shipping label so I can send you your precious little scrap of fabric and get the $175 charge reversed.

This has been a sloppy transaction with crappy service all the way from the beginning to the hopefully soon end.

I have purchased a large number of Groupon deals. Some of the products are good and a bargain. Some are marginal but what you'd expect for the price. However, I purchased a carpeting cleaning deal to be fulfilled by a company called National Dusters. When I called to schedule an appointment, they told me they did not service my area. I promptly notified Groupon by responding to an email I received from them. When my credit card bill arrived, I discovered that Groupon had billed me for the deal AND National Dusters had billed me an amount that was greater than the deal price. Since the Groupon website did not provide any obvious information as how to contact Customer Service, I went to my credit card company. They were unable to resolve the issue. I went back to Groupon and tried several things that were supposed to get me to customer service. The best I could do, was to get into a loop that sent me non-nonsensical emails. I emailed National Dusters and thus far have not received a response. Before this, I would have given Groupon a good rating, but this experience has resulted in two stars which is probably more than they deserve.