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Groupon has a rating of 1.6 stars from 5,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
This company does not typically respond to reviews
You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!
I purchased a voucher from groupon for 6 treatments of IPL costing approx £129. However after my first treatment, the beauticians were clearly RIPPING ME OFF by placing restrictions on the treatment areas just so i would buy extra treatments for those areas they should be doing with the voucher i purchased. After my 1 AND ONLY TREATMENT i contacted groupon and requested a refund of my voucher. They told me to contact the beauticians to request refund although i had tried that by emailing and leaving them messages, which they did not respond to. Groupon agreed to contact the beauticians on my behalf and over a week later told me i could not get a refund as this had to be approved by the beauticians! Groupon offered me £10 voucher instead! I was INSULTED, OFFENDED, and DISMAYED by GROUPON'S decision. They expected the beauticians to agree they were ripping me off, for me to get a refund, which is LUDICROUS and ABSURD. Groupon are quite happy to take your money and to affiliate themselves with businesses that are UNSCRUPULOUS, AND UNPROFESSIONAL. Poor service costs me £129.00 but costs groupon only £10!
DO NOT BUY VOUCHERS FROM GROUPON. THEY USE CROOKED, DECEITFUL DODGY BUSINESS LEAVING CUSTOMERS AT THEIR MERCY.
Date of experience: December 2, 2012
Received my ferragamo wallet and it was very different from what was pictured on the site. I did the live chat to tell them my merchandise was different. Got Tricia, she was the most unhelpful rep I've had the displeasure of live chatting with. She told me to review my order and come back later. I wanted my wallet issue taken care of first because on the site I bought it as as a final sale. No where during the entire conversation I had with her she told me Ideeli would take the return. Just kept telling me to go back and review my order and then come back to talk to them. What the... I firmly asked to speak with her supervisor and for her give me time frame of call back. She didn't, she just hung up on me. Some lady supervisor called me, didn't bother telling me her name, she told me she wasn't sure what was going with the order and told me hold while she got caught up. (Really? How unprofessional. At least know what's going on before you call) I told the story myself, then she started schooling me about when I should speak... yeah right lady. I'm calling because I'm dissatisfied with a $400 wallet. Do you think I care about the other merchandise right now? In the end, I read her the transcript of my conversation with Tricia and even she admitted her rep had made a mistake. I asked her, what are you going to do about my wallet. She nonchalantly replied, sorry we probably don't' have any of those available so only a return. The way the supervisor handled that conversation was atrocious. Honestly, I knew I was shopping at a bargain site and probably should have stopped me right there and then. I'm not expecting nordstrom or bloomingdale's level of service here but at least try to address the point the customer is trying to make and don't assume we can read your mind. Also train your managers and reps better. I could hear her groaning, sighing, and expressing her frustration at me because I was making legitimate points about what was wrong with her rep's way of handling my transaction. I wash my hands of this site. I thought with ideeli getting someone from bloomingdale's to head their business they would improve; sadly that doesn't seem to be the case. STAY AWAY!
Date of experience: June 3, 2014
My mother has been a member if Ideeli for years and they just put out a promo for a free $10. After using the code and still paying money i referred close to a hundred family members and friends to the site. Almost 20 of us have received emails saying that they are canceling our orders due to fraud…. I have read their entire terms and conditions and NOTHING that any of us have done was fraudulent. Whats funny is the friends and family that made larger purchases weren't cancelled and their orders are on track but the family members and friends that were able to get items for free with the code or nearly free have not only had their orders cancelled, but have also had their accounts closed with them. They will not get back in tough other than an automated response saying that the order was canceled due to fraud. Even finnier, is they will replay with an automated response that doesn't even answer your questions, but the ones that madre large purchases and have tried to cancel because they are disgusted aren't even getting a response. Which means that ideeli wants to keep their money and make them pay to return. One of the worst sites possible and will stick with the ones we know from now one. BEWARE to all! DO NOT USE THIS SITE!
Date of experience: February 27, 2014
Hi Brooke,
We appreciate that you took the time to give us your feedback here on SiteJabber. I'm sorry to hear about this issue. If any of the new ideeli accounts had like information, they are in violation of our terms & conditions for membership since one member cannot have more than one account. You can view our terms & conditions here: http://www.ideeli.com/pages/terms_and_conditions. If you or your family and friends do not have any additional ideeli accounts and believe this account was closed in error, please let me know.
I'm sorry if our team hasn't yet responded to any emails sent. They are working to respond to each member individually and it does take time for our agents to get back to you when you write in, typically not more than 24 hours.
I'd very much like to look into these issues for you and find out why the orders were canceled. Please send me a private message with the order numbers and I will look into it and get back to you. Thanks so much for being a part of ideeli and I look forward to hearing from you.
Best,
Jason Faria,
Director, Customer Service
HORRIBLE SITE, HORRIBLE "DEALS", HORRIBLE CUSTOMER SERVICE. AND THE BUSINESSES ON THERE ARE GARBAGE ABOUT TO GO OUT OF BUSINESS OR SELLING "REFURBISHED" USED GARABAGE
Date of experience: August 4, 2017
Even though they claim Groupon Bucks never expire, I lost $20 and they didnt want to give them back. No more Groupon deceiving for me.
Tip for consumers:
Dont buy deals that promise Groupon Bucks back.
Products used:
Things-to-do
Date of experience: December 19, 2022
Sure Groupon may have some good deals (after they rip off the merchant that is providing that deal), but once in a while, they make mistakes in the terms of the deal, and then try to cover it up later by changing the terms even after people have purchased it.
I've had this happen to a recent deal that I purchased. The terms were changed on the Groupon AFTER I had purchased it. It is obvious what had happened just from reading the Question and Answer page for the deal, where most of the concern is the term that was changed. Other customers on the same page had comments such as: "Hi! I bought this groupon maybe 2 hours ago, and I'm pretty sure the guidelines didn't include the "sun-thurs visits only" until now when i checked the site again. Why is there a sudden change in requirements that wasn't in place when I bought the groupon initially? And it looks like the question above me asked about the Fri/Sat usage and someone from Groupon replied that it is valid for fri/sat visits (and didnt comment about the $20 surcharge)... ".
Reading some of the other reviews of Groupon, it's not the first time that it has happened:
http://www.missmouthy.com/2011/03/09/groupon-buyers-beware/
http://www.hellopeter.com/take2takealot/complaints/changing-the-fine-print-on-a-groupon-offer-*******
http://www.retaildoc.com/blog/groupon-worst-marketing-business/
In the end, I sent an email to Groupon's customer service and they will probably refund it, but changing the terms on a deal hoping that people won't notice their original mistake is just plain shady. Shame on Groupon!
Date of experience: October 27, 2011
Groupon is a scam... Do not buy anything expensive from them. Do not buy concert tickets! Make sure you read fine print!
Tip for consumers:
READ FINE PRINT. DO NOT BUY ANYTHING EXPENSIVE.
Products used:
Concert tickets. Haven't even gotten then yet.
Date of experience: July 23, 2021
This company is totally scam!
It list the goods are brand new.
But actually it is used. Many dirty on it. Make me feel sick!
Be careful.
Date of experience: May 25, 2013
I order jeans from there website you wont believe my sister and there friends love it so much. I also recommend to everyone shop from ideeli only.
Date of experience: January 31, 2014
Hi Lorenz,
Thanks for reaching out with your feedback here on SiteJabber. I'm so happy to hear that you and your sister and friends love what you've ordered from us. It's great to hear that you recommend us to your friends as well. We're delighted to have you as a member and you can feel free to reach out to me with any feedback and I'll be happy to help you.
Thanks for being a part of ideeli.
Regards,
Jason Faria
Director, Customer Service
This is not a good website. I thought they gave the cheapest price but turn out their price is higher than ebay for the same exact item.
Date of experience: March 23, 2017
I purchased an airfryer through this mob, when i paid it said something went wrong, and i got no reciept information (as it did not offer paypal for this particular item, i reluctantly used my debit card) what a mistake that turned out to be. I went and checked in my order section and there was nothing in there, so i assumed the deal didnt go through. As i could not be positive the transaction failed, i decided to check my bank, there was nothing in there either, so i assumed it had failed. The next day i checked them all again and nothing on groupon, and no more of the offers either, checked my bank and $97 pending for China Post, somewhere in Beijing. 2 days later the money had gone out of my account, so i checked groupon again (nothing), checked with the bank and they couldnt give me anymore info accept cancel your card, i contacted Groupon and they said they needed a copy of my bank statement proving payment, i sent them this, then contacted them again and got a different person who said i needed to send them a copy of my receipt, which i never received. They then told me they couldnt help me, and cut the conversation. I told them they must have a record of people selling things through their site, they said sorry cant help until you send your receipt. I gave them the details i had, they said we cant help you, and cut the conversation. So in a nutshell, people do not trust this mob, i will never purchase outside of Ebay again, needless to say i lost my $97
GROUPON IS A RIPOFF! BEWARE!
Date of experience: July 17, 2019
Have tried repeatedly to find a groupon for Friday and Saturday night popular dinner spots and they are not to be found!
Date of experience: December 6, 2015
Have order a couple of times from Groupon and have been very happy as you always good a lot for your money.
Date of experience: March 29, 2015
Please all. Don't use group on. Un professional staff and CEO of as well.
Ebay has quality and delivered goods as promised.
Date of experience: September 8, 2014
We use Groupon so much in our house, we need to own stock. Groupon is where I start for all things savings...
Date of experience: October 19, 2016
They have terrible customer service, you can't get anyone on the phone. I ordered 2 sweaters and they were never delivered. Terrible!
Date of experience: October 11, 2011
Hi Michelle,
I'm very sorry to hear that you haven't received your order. Please reach out to us with your order number at support@ideeli.com so that we can work to resolve this issue as soon as possible.
Best,
Jason Faria
Sr. Manager Customer Service
I will never purchase goods from Groupon again. Products come from overseas and are second rate. Local restaurant deals are good though
Date of experience: April 9, 2014
Love the amazing and attracting deals on group on which makes me more tempted to explore new dining, travel and water parks
Date of experience: July 27, 2016
Not always the cheapest but bargains to be had and unique offers by email daily. Used many times and not yet disappointed.
Date of experience: November 23, 2012
JM from WI, price is good, hope delivery is fast, looking forward to the use, with by dear one and happiness
Date of experience: January 11, 2022
I really like Groupon, the only issue is that sometimes it is very hard to book something, once you have the voucher
Date of experience: October 31, 2015
Why would anyone pay full price for anything after knowing about Groupon. I love Groupon and I don't leave home without it!
Date of experience: March 9, 2015
I like the fact that i can find almost anything on this site and then the deals make it a sweeter experience
Date of experience: September 23, 2016
Used promo code to get deal. Then soon after words the business went out of business. Groupon would do nothing to compensate.
Date of experience: July 16, 2017
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Jessica,
Thanks for your feedback here on SiteJabber. I'm really sorry to hear about these issues you've had with our Customer Service team and had the supervisor of our evening team reach out to you about this interaction and the wrong item you received. She let me know that she was able to reach you over the phone and listened to everything that happened and gifted you with 1st row membership, a $25 gift voucher and a 20% off code to make up for the used on this order. You should have also received a free return label to return the other items you were wanting to return.
You should have received an email from the supervisor you spoke with in regards to the phone call and so that you were able to contact her directly if you need any further information. I deeply apologize for the experience and sincerely thank you for allowing us to help resolve this issue. Please let me know if there is anything else I can assist with and I'll be happy help. Thanks so much for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service