Groupon

Had one shopping experience without any problems and one with major issues. Customer service took 6 days to respond the first time and then several days more over the course of multiple emails to finally answer my question... or so I thought. After taking some time to cool down before I contacted customer service again they finally resolved my problem. Just really disappointed that they claim to respond to customer's questions within 24 hours and failed to do so at every turn. Will use my credit and then I'm never shopping their site again.

I had been receiving their offers for some tme now and decided to try out one of the offers. I did this 2 days ago and have not heard anything about my purchase. I sent them an email and told them if I don't hear within 24 hours I am assuming that this is a scam and I plan to contact my bank and stop payment. I have not heard a word so as soon as I finish typing this then that is exactly what I will be doing. Never again will I send money to any business on the web. In my minds eye, they have ruined it for many legit businesses.

This is the worst merchant on the internet today. I have received from ideeli in the past month, one previously worn (and damaged) bracelet and two necklaces that I did not order and do not even remotely resemble what I did order.

The fine folks at ideeli customer service (there are rocks in my front yard with higher intelligence) promised me a full refund - purchase price plus shipping - back to my debit card. I have this agreement in writing.

Today, I get an email from customer service that my purchase price - less shipping - is now available to use as STORE CREDIT.

Hey ideeli, no offense, but I don't want to shop on your website ever again. So I'm going to need you to go ahead and refund the entire amount back to my debit card as you originally promised...

I will post again once I have resolution. Until then, caveat emptor! Or shop with someone else.

Here are the facts. They charged my credit card $10 for the coupon that we purchased. The credit card company listed their account from Chicago, IL. I live in California. Less than two weeks later, 3 fraudulent charges were made at greater chicago area Macy's for over $700. This is the first time that my credit card has been stolen. I'll let you be the judge of this website.

We booked a holiday with Groupon, a 6-day trip to Italy. Their agent, Weekender Breaks pretty much ripped us off making flight bookings that didn't connect with the holiday rail travel. We then had substantial additional costs to change the flights, paying for their incompetence.
The rail travel also turned out to be pretty much of a con, they booked us on a 1-way ticket only. So there were further hidden costs for us to get back home again.
There were also many other issues and all in all, it was a very bad experience.
We can only recommend people to keep away from Groupon and their lousy holiday companies like Weekender Breaks.

After purchasing one leather journal and trying to get it monogrammed, which was impossible I am now responsible for over $100 plus excessive shipping costs. I have spent hours trying to find a phone number to discuss this with Groupon but there is no number. I have sent two texts but there has been no answer. I rely on my social security and cant afford this bill, please help.

I bought a Christmas gift for a friend. Ordered 12/1; delivered 12/8. Upon unwrapping on 12/25, the person already had another one so I wanted to return. NO DICE. Can't return after 14 days. Everything with order was OK; but I ams tuck with a non-item for me. Won't use for gifts ever again.

Love this site for any and everything! Recommend to everyone! Great deals on EVERYTHING!. Read fine print for expiration dates of each groupon. If something seems "too good to be true" there is always a Q&A or a phone you can call to ask about a product. I have yet to have an issue with a products authenticity. But just ask if you are in question.

I cannot cancel an order, or use "Live Chat" to contact a rep. It only gives me an error page saying "Illegal Parameter"?

Emailed and am waiting for reply. After reading all the negative posts on here, I am worried that I will be billed for this item, and will not be able to reach anyone. Ugh.

Can't tell you how many I've bought with 100% satisfaction. They even keep on my back with emails when one is about to expire shortly. Refunded two when the restaurants went out of business before we could use them. Just got back from a vacation 2 weeks ago where we bought the hotel room with a groupon. They answer emails in a timely fashion as well. Just make sure you can use it before it expires.

Not worth the trouble. Prices appear to be good deals but I have always ended up paying more than I planned to (once shipping/tax etc. are included) and it has always been a HUGE HASSLE to actually get my merchandise! I've had to contact customer service for assistance every single time. Don't do it. Not worth it.

I bought IPL treatment to Alla salon, tried to phone and SMS many times, their respond was that machine broken and takes few weeks to fix. After month negotiation i came to the conclusion that this is scam. I contacted groupon to refund my $ 70.00 back. They refused on offered trade in to groupon account when i tried to trade for new deal its appear the $70 was not deposited to the account. The customer service has no phone contact only through e-mails which they don't respond anyways... I will not buy any more from groupon

Absolutely do not buy a Groupon. If services are not received, their customer service will make excuses as to why they cannot refund or credit you. I spent $75.00 and cannot get my services or money back... AVOID!

I put 4 stars but it's really about average for me. I did find some great deals on a few trips, some restaurant coupons, and movie stuff. I admit, that in my early uses of the site I got bit by my own oversight and not reading the fine print about how/when to use.

I have been caught with a few I didn't use for a variety of reasons and one time was an instance I had to reach out to Groupon. Customer service took a while to respond but I do say that they took care of my groupon and credited because the vendor was awful.

I feel a lot of times Groupon doesn't offer the right things when I need them nor do they seem to always choose the best vendors to hold the groupon for. Can't totally put that on them but I will to some degree.

All in all its' been a cool concept with some good success for me, and some failures but I would recommend giving it a try. Just be sure to be smart about things and read the full details of how you have to use the Groupon and if there are any restrictions.

I was using them for a while and had no major problems but after they refused to help me with a purchase from a deal where what was advertised was not delivered and were very rude about it, I refuse to ever give them my money again. It just takes one really bad experience to ruin years worth of business.

What a nightmare. Good luck returning anything. I initiated a return immediately after purchase and have been trying DAILY ever since for them to send me a return sticker from UPS. The first few days, I received their stock email, about waiting 1-2 business days for the label to arrive. We emailed back and forth six times, always with the same response from them, and the label never appearing. Now, they don't even respond to my email. I'm beyond angry. I just want to never deal with them again.

We are clients of Groupon and have been for a few years. They are a great partner of our marketing group! We have found that the service charge for advertising deals and getting our name out there is so much more cost effective with Groupon than any other format. Yes you might make less profit, BUT everybody is looking for a deal these days, so Groupon is there first stop.
Again, we are very impressed by them and the effort they put in to help you create the best package for your company!

If. They don't fix their customer service interaction in a timely manner their business model will tank. I see more bad reviews than I see good. This review is for customer service and not being able to cancel my same day purchase. WOW! They really don't want to be in contact with people. Their home website don't even have an area where you cant contact them directly, takes you in circles.

Would not recommend Groupon. The items from deals I have purchased have taken a long time to arrive. It was painfully difficult to chase them up. Emails were not responded to and if I tried to telephone it was 40 minutes hanging on on 2 occasions without ever getting through. Goods you think are local are not. I purchased watches for Christmas gifts that ended up being sent from Hong Kong, were damaged in the post and I had to return them overseas at my expense for a refund (that excluded my $15 return post cost) that took months to arrive. Also, they can send you 2 or 3 emails in a day sometimes which is annoying and clogs up your emails even more. You unsubscribe and then someone signs you up without your consent because they get a cash bonus and you are back on the merry-go-round. Save your money & time. Big thumbs down from me and it is great to be rid of the temptations of stuff you don't need!

I haven't bought a Groupon in 2 years. Why? Because of their customer service. It's probably a reflection of how they had to grow so quickly but I had 2 businesses not fulfill their Groupon promise and Groupon's customer success team said, "Not our fault." Well, I disagree. But... you can still find some great deals, just BEWARE. 3 stars.

I wish I could give 0 stars. I just purchased tickets to Blue Man Group and no where in the fine print does it state age limitations. They won't refund my money. This used to be one of my favorite companies. I wonder what has happened. Lately, it seems as if everyone you talk to has a "I'm sorry, but there's nothing I can do" attitude. What a change! They lost a customer today.

In addition, they say you can only cancel the purchase on the day of the purchase, but I sent an e-mail and they were too busy to get back to me. Or maybe that's the way they do it so you can't get a refund. In any event, Goodbye Groupon. I'm no longer a fan!

I placed an order at the beginning of March 2015. It is now April 1! (I have not received any notification/emails since placing my order, btw.) I was however, charged for my order, which was reflected on my bank account as of yesterday. Ideel policy states that you will NOT be charged for your order until it ships... WRONG! I have contacted customer service through email and am awaiting response. My suggestion, save yourself the hassle, time and headache of having to track/follow up on your orders.

I have not received my stuff its still in process mode....so I tried cancelling since it has not been shipped, no tracking number, noting...I was told that I could not get a refunded the way I paid, through my credit card. So they offered me only two options, Groupon bucks or they would order the product again free of charge?? HELLO, what the heck!!...She stated once it was shipped they could not refund payment, I asked for the tracking number and she could not give me one because there is not one YET!!! so why cant I get my money back!!! through so many back and forth chats, there is literally no options. So guess I will wait to see if I ever get my items. Once done, I am closing this Groupon BS account!! BEWARE of their deceptive practices