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Groupon has a rating of 1.6 stars from 5,271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
This company does not typically respond to reviews
You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours. Attached picture shows order still processing an hour after the show began. Utterly incompetent and useless.
Bought 2 items from this site of the worst quality imaginable
Date of experience: August 11, 2016
I'v scored some awesome deals using groupon. I dont know what ppl are complaining about!
Date of experience: March 31, 2014
Very poor customer service! No answer calls, just send email unfounded
Tip for consumers:
Very poor customer service !
Date of experience: February 26, 2015
There is a lot of BS on groupon.com but overall they have some pretty good offers for savings
Date of experience: April 2, 2014
I often use this site and it was always been helpful for me.
Date of experience: August 18, 2016
I ordered 4 tickets, but the website only registered 1
Date of experience: March 9, 2012
It never works-I won't be using again and their customer service is terrible.
Date of experience: August 30, 2015
It helps me save a lot of money! Especially on movies!
Date of experience: April 8, 2015
They have cool stuff, but their return policy isn't very good.
Date of experience: June 7, 2011
Hi Lola,
Thanks for your feedback (which I always appreciate). I also welcome your suggestions on how you'd like us to enhance our return policy. Please feel free to email us at support@ideeli.com with any additional feedback.
Best,
Jason Faria
Sr. Manager Customer Service
I have ordered from this site and been quite satisfied with the service
Date of experience: September 5, 2016
We have used groupon on several occasions and never had any problems.
Date of experience: June 16, 2014
It even shows me if I used my purchases or not yet.
Date of experience: April 7, 2015
Refused a refund after the store and groupon were misleading!
Date of experience: June 13, 2012
Businesses are truly hurt by groupon.com Thats all that needs to be said
Date of experience: July 18, 2014
This site was a big disappointment! Don't waste your time.
Date of experience: September 9, 2013
The best site i've ever seen. A large number of coupons. I use them very often.
Date of experience: April 1, 2016
Date of experience: June 20, 2012
I bought several items from ideeli and never had any difficulties
Date of experience: July 17, 2012
Hi Mead,
Thanks so much for your comment! I'm so glad to hear that you are enjoying your shopping experience. If I can ever assist you with anything, please don't hesitate to let me know.
Best,
Jason Faria
Director, Customer Service
I love this site, so many good buys and the service is exceptional.
Date of experience: September 10, 2015
Cincinnati underground tours does not recognize their coupon.
Date of experience: September 24, 2013
I have found and benefited from some great deals via Groupon.
Date of experience: February 4, 2011
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Llliana,
Thanks for giving us your feedback. I'm very sorry to hear you haven't heard anything back from our Customer Service team. If you left a message on the customer service phone line or sent an email you should have heard back within 24 hours. We don't have a traditional call center so if you were calling us, we request that you leave a message so we can get back to you.
I'm happy to help you resolve this issue. Please send me a message and I'll be happy to help you resolve any issues. I look forward to hearing back from you.
Best,
Jason Faria
Director, Ideel Customer Service