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Groupon

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Overview

Groupon has a rating of 1.6 stars from 5,271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.

  • Service
    655
  • Value
    600
  • Shipping
    445
  • Returns
    512
  • Quality
    517

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.3%
Positive
1
Neutral
0
Negative
76
View ratings trends
278
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How would you rate Groupon?
Top Positive Review

“Sometimes it's a good deal”

Tracey N.
3/30/17

You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.

Date of experience: 3/29/17
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Top Critical Review

“Failed to deliver theatre voucher”

Stuart K.
12/12/24

Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours. Attached picture shows order still processing an hour after the show began. Utterly incompetent and useless.

Date of experience: 12/11/24
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Reviews (5,271)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1518) credit card (286) phone number (152) store credit (79) customer support (178) coupon site (14)
Thumbnail of user estherm26
Ohio
10 reviews
7 helpful votes
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January 23rd, 2016

This website helped me save so much on many items thank you for a wonderful shopping experience

Date of experience: January 23, 2016

Thumbnail of user shayg3
California
2 reviews
29 helpful votes
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June 13th, 2016

I love Groupon, but deals should have a longer redemption period.

Date of experience: June 12, 2016

Thumbnail of user oliviaw13
Italy
8 reviews
57 helpful votes
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January 19th, 2016

My money have been deducted from the credit card but they requested me another payment

Date of experience: January 19, 2016

Thumbnail of user kylen10
GB
11 reviews
4 helpful votes
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October 15th, 2015

I got a laptop from groupon it was not what the picture showed.

Date of experience: October 15, 2015

Thumbnail of user annk25
Oregon
10 reviews
3 helpful votes
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August 1st, 2015

I trust this site and it's easy to return or get credit if needed.

Date of experience: August 1, 2015

Thumbnail of user davidr287
California
26 reviews
2 helpful votes
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January 18th, 2021

I have used Groupon a few times with pretty good results.

Date of experience: June 27, 2016

Thumbnail of user josephd73
Minnesota
1 review
1 helpful vote
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January 28th, 2016

Groupon got some good deals, but their delivery takes too long.

Date of experience: January 28, 2016

Thumbnail of user aleums
Singapore
1 review
2 helpful votes
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January 28th, 2016

Dont buy anything from here
Never ever delivery on time
I still wait my purchase for 1 month over

Date of experience: January 28, 2016

Thumbnail of user holliem24
India
5 reviews
1 helpful vote
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January 27th, 2016

It just an excellent site. Saved me lot of money. Thank you so much :)

Date of experience: January 27, 2016

Thumbnail of user elenak20
Florida
5 reviews
5 helpful votes
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October 20th, 2015

Must try this site. You can get an amazing deals for a fraction of the price!

Date of experience: October 19, 2015

Thumbnail of user abdurr8
Bangladesh
4 reviews
2 helpful votes
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February 2nd, 2016

This website is the house of coupons in a single word. I personally love them for travel coupon.

Date of experience: February 2, 2016

Thumbnail of user ethela10
Nebraska
11 reviews
0 helpful votes
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July 5th, 2016

Groupon has a great return policy and Cheap Prices

Date of experience: July 5, 2016

Thumbnail of user meo85
Oregon
4 reviews
5 helpful votes
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February 7th, 2016

Restaurant went out of business and all I can get is a credit.

Date of experience: February 7, 2016

Thumbnail of user amyc67
California
6 reviews
6 helpful votes
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November 1st, 2015

I have found the best services and products from using Groupon.

Date of experience: October 30, 2015

Thumbnail of user jeanh30
California
24 reviews
28 helpful votes
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June 13th, 2015

I have found other websites that got better deals then this one does.

Date of experience: June 13, 2015

Thumbnail of user susanp119
Florida
9 reviews
14 helpful votes
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July 26th, 2016

Found great deals for local restaurants, spa treatments, hair services, etc.

Date of experience: July 25, 2016

Thumbnail of user jeanettes4
Georgia
1 review
1 helpful vote
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November 2nd, 2015

They cannot and refused to refund your money after 30 days.

Date of experience: November 2, 2015

Thumbnail of user dennisb75
Canada
12 reviews
12 helpful votes
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August 16th, 2015

You will get your stuff but pay an arm and a leg for it.

Date of experience: August 16, 2015

Thumbnail of user helenem2
Canada
5 reviews
5 helpful votes
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February 7th, 2015

Hit and miss. Products not worth it... most lack quality.

Date of experience: February 7, 2015

Thumbnail of user tiffanyz3
New York
10 reviews
0 helpful votes
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July 21st, 2016

Many products and service in New York City! Very helpful!

Date of experience: July 21, 2016

Thumbnail of user stephanier29
Illinois
6 reviews
10 helpful votes
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March 17th, 2015

Mostly use goods. Wish they would ship a bit faster

Service
Value
Shipping

Date of experience: March 17, 2015

Thumbnail of user anitaf13
California
1 review
0 helpful votes
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July 28th, 2016

Bad location for lake viewing. Dated & uncomfortable accommodations.

Date of experience: July 28, 2016

Thumbnail of user delmas2
Tennessee
4 reviews
7 helpful votes
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November 1st, 2015

Both times fast shipping, good communications. Perfect products

Date of experience: October 31, 2015

Thumbnail of user jamess444
New York
10 reviews
3 helpful votes
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August 5th, 2016

Worst online experience ever
Do not waster your money

Date of experience: August 5, 2016

Thumbnail of user elishebay
Tennessee
11 reviews
5 helpful votes
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February 18th, 2016

They have some great things on this site, we always find a bargain!

Date of experience: February 17, 2016

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From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

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