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Groupon has a rating of 1.6 stars from 5,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.
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You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.
I wish I could do a 0 cause this transaction isn't even worth a 1...I purchased Mcafee as I have so many times before with no problems as well as other items but for some reason it gives me a redemption code that can only be used in the UK and Ireland, yet I live in USA. I purchased on the 11/12/2024 and I have tried since November 13th, 2024, to get help but nothing. Use caution if ordering anything from them I guess customers aren't important once they get your money. I will no longer order $#*! from them!
Really horrible customer service! I was their customer over 2 years. In August this year I bought a watch and this dispatch was delayed for > 2 weeks. When I finally got it I found a creme in a box.
Now they offers me 25 USD refund only. Even not the cost difference between creme & watches. Amazing scorn. I will stop my purchases from this site.
Date of experience: October 7, 2013
Buytopia used to run much better. I have a shipment outstanding since the summer. Everytime I ask they say "it is coming". This is baloney. I want them to credit my credit card but they won't. They take your money and then don't provide any assistance. Now you can't talk to anyone as they have no customer service on the phone now. Stay away. I like the merchandise they have but I will not be ordering anymore from them. I just hope I receive my outstanding items by 2019!
Date of experience: December 7, 2017
Groupon has horrible customer service because it does not offer live support. You can't speak to anyone about what you want to order. I also did not receive the correct order and again, no one to call. The email support is super SLOW, so I was very stressed out wondering if I will get more ey back for the item that was not sent. Doubtful because there was no paperwork at delivery!
Date of experience: December 21, 2018
I have been using Groupon for years and have been happy because of immediate issue resolutions and fantastic customer support. This is no longer true. They deserve a 0 rating as dealing with them is now a several hour odyssey that will bring you no satisfaction. No more phone support, rude and unhelpful staff that will text you via live help if you get lucky and anyone is available. Nightmare! Never again.
Date of experience: June 24, 2018
I've been trying to get resolved a purchased Groupon from a merchant that went out of business. The text messaging customer support is useless. I've tried 3 times and once I explain my situation, they no longer communicate with me. One can only assume they have been trained to pretend to care and then ignore the customer. I'm stuck with a purchase I cannot use after giving Groupon my money. Now the Groupon expired and they last told me they couldn't do anything.
Date of experience: June 10, 2022
I purchases an UP 24 fitness band for nearly $80. Lasted four months and two weeks and fell apart. The Jawbone company said it was not their fault and Groupon said after 14 day they took no responsibility. I could have paid $30 more and had a warranty. Do not buy items such as this on GROUPON!
Date of experience: June 2, 2015
Groupon is definitely my favorite group buying site. I think i have bought over 10 vouchers from them (mostly food related). I love dining out and really saved a lot just by availing of the discount offers made available! If you want to try a new place to eat out, just check their deals.
Aside from the food and dining deals, they offer great travel and activities deals. Even if I don't have enough time, I still make it a point to go to Groupon's site everyday.
Date of experience: April 24, 2012
What a bad experience! I will never buy any group on vouchers for tour. Most of the dates were not available. Their appointed travel agent choose the date and month for you. So bad follow ups... I do not recommend group on purchased. Don't get cheated especially exclusive tours.
Date of experience: June 14, 2012
I must say I will never use Groupon EVER again in my life. I have purchased a curling iron almost 2 weeks ago & they still haven't shipped my order. I am so done with this site. I need to unsubscribe myself because it is a useless site. Pathetic.
Date of experience: June 12, 2012
I have shopped from Ideeli in the past and had a decent experience. However, I recently order 2 suits from Ideeli. One suit was shipped with the jacket only - no skirt. There is no phone # to be found on the website or the web in general. I went onto their chat 4 times and was told I was #1 in the queue but no one ever responds. I sent 2 emails from 2 different email accounts. They did respond to the gmail account and I was told they would look into it and get back to me by 8:00 the next day. Still waiting to get a reply. They have the absolute worst customer service. I can only hope to cancel my credit card charge since they don't seem to care about fixing a problem.
Date of experience: October 2, 2013
Hi paula,
We appreciate that you took the time to provide us with your feedback on SiteJabber. At the time you contacted us we may have been experiencing a high volume of chats and emails and apologize for any delay you may have had. We do not have a phone number listed on our site since we are not a traditional call center. All of our agents work in Live Chat and emails and only our best and most experienced agents are able to call members about their inquires. Having these modes of contact, and not a traditional call center, allows us to cut down on costs and we pass those savings along to our members and keep our prices very low. If you need to speak with an agent over the phone regarding an issue you're always welcome to request that in your email or Live Chat.
In regards to the incomplete suit you received, I'm happy to resolve it for it if you haven't already received either the complete item or your refund for it if the skirt was not available. If this hasn't been resolved please send me a private message with your order information and I'll be happy to make sure it is resolved shortly. Thank you for being an ideeli member.
Best,
Jason Faria
Director, Customer Service
I have no problem with their customer service... I bought one item and received it before the "expected shipping dates"... my problem is with some of the prices... DO YOUR RESEARCH ONLINE before you buy to make sure you're getting the lowest price. A couple of weeks ago they had a French Connection dress that was selling for a lower price on the French Connection website... and today they have a corso como sandal that is selling for a lower price on the corso como website (and the designers are offering free shipping)... I sent customer service a message about this, and they just thanked me for my thoughts! So, at random I decided to research another item on sale, Donna Karan black slide ons (on sale now)... and its selling at endless.com for about $35 lower + free shipping! All I'm saying is... do your research. I just saved about $15 by buying the sandals from corso como. Maybe with higher end products (e.g. Gucci, etc.) their deals are the best... I don't know.
Date of experience: August 9, 2010
Hi: Bringing you the best value we can is very important to us, and the vast majority of items we offer are by far the lowest prices to be found. Our merchant team researches a number of different sources for every event in order to give our members as much value as possible.
We’ve found that these misunderstandings usually occur due to various factors. The item that you’ve found for a lower price on another site may be from a different season, be made from different materials, or is in some subtle way a different style even though it is the same brand that ideeli is selling. In addition, in those rare cases, like French Connection, when we find out that our prices are not the best, we do everything we can to correct the issue. This means lowering the prices in a live sale and crediting members who may have bought an item at the higher price on our site.
Thanks again for being an ideeli member. We value your opinions and feedback.
Jason Faria
Customer Service Manager
Ideeli, Inc.
The selection is great and sometimes you can find some really good deals. I ordered two sweaters and a tube scarf, which was shipped pretty promptly- however, my local post office lost the packages somehow, so now I am dealing with trying to find them or get my money back (personally I would really like to somehow get the items I ordered over getting my money back because I know I got great deals.) I spoke with an ideeli customer service representative online who put in a claim to the post office and I also talked to the post office multiple times. Everyone has been really nice, but over a week later I still have no idea what happened to my packages (isn't it weird that both disappeared?) and have not received a refund.
Date of experience: November 14, 2011
Horrible horrible Horrible! Do NOT place an order with groupon goods. I called these clowns to find out where my boots were that I had ordered a month ago. Still did not receive them and was given a non working tracking number that has been in process for a month! Called customer service was a waste of time. How can a company that is willing to take your money have no information on where the location of the product your ordered is. Oh and the 'manufacturer' of these boots is a big secret and cannot be contacted by individuals steer clear from Groupon such a scam!
Date of experience: January 21, 2014
This website is seemingly a total scam. I ordered my purchase and within two days received a call saying I needed to verbally confirm (which I've never heard of for online ordering?!?). They said I needed to call within 24 hours to confirm my order. I called THREE times in 24 hours and never received a call back. Then I emailed their support email TWICE and never received a return email or call. It's been over a week and I still have no heard from anyone and am very concerned they're going to steal my money and never even send this purchase which was almost $400! I finally spoke to the "live chat" person today and they were absolutely NO help. Ideel.com if you don't respond you're a total scam and the worst online shopping I have ever encountered.
Date of experience: March 23, 2015
Hi, Alexandra!
Thank you for reaching out to us via Site Jabber. I am very sorry for the confusion and inconvenience our verification call caused.
Please rest assured for the protection of our members, we will occasionally verify an order.
I see our loss prevention team reached out to you today after your chat explaining that the return voice mail last week was enough for us to verify your order and proceed with fulfillment.
Your order is currently pending and set to ship according to the expected shipping date at checkout.
Please feel free to send me a private message if I may be of any further assistance regarding your order or the verification call.
Best,
Jason Faria
Director, Customer Service
Made a purchase thru Groupon. I attempted to cancel it the following day. They advised me it had shipped. Now 11 days later. Item NOT shipped. They cancelled order due to being out of stock. They also advise my refund will be within a few days. Total Bad experience.
Date of experience: March 30, 2020
Got a coupon as a gift for a hair cut. Apparently, the coupon isn't even sold by the salon and is instead from an employee who hasn't worked there in two years, and it is them who get the money, not the company, they've tried to take it down but can't since they didn't post it. I can't get a return because the customer service page doesn't load no matter how I try and there is no number anywhere to call. Wish I could give 0 stars
Date of experience: June 17, 2020
Trust me I love a good bargain especially on dining out but if your going to use a groupon, please be advised of few things 1. JUst because you have a groupon you are not God. Servers like myself are here to accommodate you best we can but becAuse you have a groupon you need to chill. 2. Stop being cheap you payed $25 for your groupon you doubled the value, it won't kill you to order another drink. 3. Please don't tip us on the $3 tax you us, tips for what your meal would have been priced. That being said have a nice day and happy dining :)
Date of experience: September 19, 2015
I no longer trust Groupon. While I have never had a problem with their service per se, I have become increasingly concerned about the authenticity of products they are offering and the legitimacy of the sellers they work with. I have posted, several times, inquiries regarding their policy for determining these points before advertising deals but have never received a response. Some of these product deals truly fall in the "too good to be true" and with counterfeiting rampant, I am no longer going to put my health and safety at risk if they can't be bothered to even acknowledge the potential and address concerns.
Date of experience: January 23, 2014
We are a new business and set up a groupon account to help with advertising and bring in traffic to our family owned and operated tire and wheel shop! After 3 months of our Groupon being active we had only one customer purchase... once we redeemed the groupon it was brought to our attention that we, as the merchant would only receive 50% or the money paid for our product. That would require us to have a 100% mark up. This was not information given to us upon set up. We will never use Groupon again.
Date of experience: August 10, 2015
Reflections Massage. SHE IS A THIEF. I purchased a Groupon and set appointment for May 5,11:30am. I arrived knocked on door and no answer. I contacted Groupon for refund. They denied me because merchant said I was a no show. I provided proof that she lied I was there and took a picture. They refunded me. Shame on her is she that desperate for money or just lazy. DO NOT LET HER STEAL YOUR MONEY. Shame on Groupon for not believing their customer.
Date of experience: May 11, 2023
You can get some decent deals if you are careful. But watch out when you buy their goods. It took me 3 weeks to get some refurbished phone and the way they packed this delicate item was horrible. They are still selling it but I can't post anything on their site because I guess they are also afraid of so many negative feed backs.
Date of experience: September 8, 2014
Buyers beware! Ordered a pearl bracelet with silver monogram the first of December as a gift. Didn't arrive until the third week of January. Received a bracelet with no monogram. Now being told by Groupon that there Is nothing they can do but refund money. DO NOT buy from Groupon unless you can print out the coupon and go pick up the item yourself!
Date of experience: February 9, 2014
Groupon professes that the value of your voucher never expires, though I have two vouchers that have since expired both $12 each now Groupon will only credit me $6 for each voucher in Groupon bucks. I refuse to sit by and accept that and am working on escalating this issue. I trust after I'm done they'll change their verbiage from Never to "will" expire.
Date of experience: October 24, 2018
I had bought a deal that would let me get a custom Xbox controller for $30, a $100 value. Well when I went to redeem it and make my controller, the total came to over $200! The bare minimum you could buy (certain parts ARE needed after all) was $170. I'm not sure where this 'deal' came from, but I was not happy.
Luckily Josh was able to help me and give me a full refund.
Date of experience: August 15, 2013
Ordered an item on 11/23 for my daughters birthday on 12/16. Was told it would ship 12/5. On 12/10 I went online to find out. They claimed they shipped and it was delivered on 12/5 which it was not. They never sent a shipping notice so I had no idea!. Cant get through on the phone and "live chat" tells me we will get back to you. They did not. Live chat again tells me they are 'investigating" and I have to wait 8 days for an answer! What bull$#*!! Never order from there again!
Date of experience: December 11, 2013
Hi Brenae,
Thank you for your feedback through SiteJabber. I'm sorry to hear that your package was marked as delivered by the shipping company but was not actually delivered to you.
Your package may have shipped early due to to the fact that the items were available in stock earlier than the manufacturer had given so the package shipped before the expected shipping window. When a package is ready to leave our fulfillment center, you should receive an email to the address listed in your account that provides the tracking information and I apologize if you didn't receive it. When a package is marked by the shipping company as "delivered," we have to contact them to start an investigation to try and locate the package since we don't have any further information regarding shipments from USP and USPS until an investigation is completed. If the package is not located in the investigation that typically takes between 5 and 8 business days, we issue you a full refund back to form of payment. Please know that this type of thing doesn't happen often and we understand that it's very inconvenient when it does.
You should have received your refund after the investigation was completed. If this is not the case and your refund has not been issued, please send me your order information in a private message and I'll look into it and make sure your refund has been put through. Thank you for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi Tatyana,
I really appreciate that you took the time to give me your feedback here on SiteJabber. I'm truly sorry to hear that you had a problem with your watch order and the customer service you received. When a member received a wrong item the agent should have offered you a return label for a full refund back to form of payment for the item. If for some reason you were unable to send back the incorrect item, that is the reason why a voucher would have been offered since we will always give a full refund for any items returned to our fulfillment center if they were incorrectly sent. If you'd like a return label to be sent to you for a full refund please send me a private message with your order information and I'll be happy to make sure you are sent a return label for a full refund. Thank you for being a member and I look forward to helping you resolve this issue if it has not already happened.
Best,
Jason Faria
Director, Customer Service