Groupon

Worst service ever!
I just don't believe that this can happen in Canada.
I bought a Valentine gift for my wife and specifically called them to deliver it on time. I never received the gift... as it had fake DHL tracking no. And when I enquired, the answer was we are very sorry... there should be some legal action taken against this company...

It`s a scam!
I was hunting down a handbag I wanted, but it was always sold out.
I bought 1st row membership.
Page says:"sale starts in 4 minutes"
If you push on " add to bag" button
It says:" we just ran out of this item"
But sale did not even start yet

BEWARE! Some of the items on those sales are don`t exist. I guess they are trying to attract more customers this way.

I`ve joined the wait list on some of the items. Since my membership fee is non-refundable, I`ll try to buy them anyway next time. Will be back with update.

I have bought a few things off groupon and it was such an amazing deal each time, IO have never had a problem using them! I would recommend this site for whatever your needs massage, vacation, restaurants or anything!

I purchased a refurbished LC 65" TV with a 90 day warranty and upon arrival it was dead. Groupon refused to take it back however their ad stated free returns. When the "refurbished" tv arrived it was dead. I have spent days going around in circles to no avail. I finally got the CEO's name and personnel address and may visit him and his family while watching tv soon. What they are doing is illegal and MUST be stopped by any means possible. I'm a wounded vet and getting madder each and every day. I have the CEO's home address so perhaps he will see what it's like to $#*! somebody. A couple of more days and I have no idea what will happen. I know one thing: Take care of your customer in honest faith or PAY the consequences.
Richard Kelly

I have purchased many "local deals" which turned out okay. However, I have purchased 2 groupon "goods" with less than satisfactory results. The first, never came (they told me the only option i had was groupon bucks for a refund)... The second... Well it's 3 weeks later and nothing. I can't even track where it is! Terrible customer service, I will no longer be using them. Amazon local is MUCH more reliable. Do NOT use groupon!

Hey, i've been a groupon fan for a long time but not any more. Purchased a vacation getaway voucher and then tried to contact the travel agent. Good luck trying, as the agents phone number (travel by jen) is out of service. Groupon is making a big mistake when they don't do adequate research before selling these expensive offers.

I should have done more research on this site before signing up, let alone buying anything. They have cute clothes at a reasonable discount, but their shipping is absolute $#*!. I ordered a single dress... a month ago. I just got an email that my billing information has been received but nothing has been sent. Absolutely frustrating. I'm going to assume I won't get this dress for another 2 weeks (minimum) and hopefully I will be surprised. Doubt it.

I am using groupon from long time & experience was good before i bought refurbished iphone12 pro. I want to return this iphone because of audio & camera issues. I raised request on a chat with customer care on 29 dec 2023 but no response from groupon. More than 15 days now. Their customer service is very bad. They keep telling wait for 1 day/3.

Its my daily job to take a follow up with them now. Cheers!

Worst place to buy goods. Deserves negative reviews for goods and their customer support.

I've ordered from this site at least 4 times over the past year and have been satisfied each and every time. Have gotten great quality clothes at discount prices... which is my goal in life! Have not had to return anything, which after reading these reviews, I'm extremely grateful! It's one of my favorite sites...

Stay away. I seriously hope they go out of business. I wonder how they can even survive in this competitive market. It usually takes about 3 weeks to receive items.
My previous order, which was missing for some reason, arrived at my place after two months. And this last order, which was ordered for my mom, was supposed to be shipped on 10/29 or 10/30, and all of a sudden, the shipment is pending. The customer service representative responded as if it's not their problem, it's more like the manufacturer's problem. And that's the reason why ideeli is able to offer products at such a low price. F--- you. Never going to come back this website ever again in my life.

Bought a dress. Perfect transaction. Came in less than one week. Exactly as described. Site requires a mature person who has read the terms- no refunds, only credits given, range of delivery times, due to nature of site-fantastic deals on high end merchandise and designer clothing not normally available to average consumer- you have to have some flexibility. Know what you want, know your body type, do not try to return worn clothing. Keep all tags and packaging. Items are leftovers from shows etc. so sometimes they cannot get their hands on merchandise due to competing interests from other sites. You are going to have some disappointments due to competition for a limited resource. I know I will win some and lose some. Something else will come along if you miss out on a bargain and what bargains. LOVE THIS SITE. With two girls and myself, a great way to be on the runway at home for a fraction of the cost.

They have the WORST customer service! I am currently on hold with them, and recording says my wait will be at least an hour!

I have been trying for DAYS to process a return, but their site just keeps saying the following:
OOPS! Groupon Goods is temporarily unavailable or overloaded. Please try again in a couple minutes! Yeah right! How about trying back in a couple weeks?

What absolutely crappy service! I bought some earrings that look very nice on their website (3 different pairs), and when I got them, they are so small I don't think they'd even fit an infant. Now I can't even return them.

Sure, they state that they take returns, but that's just because they won't respond to their customers requests, so they never have to take returns or refunds.

This experience cost me $115.00. It will be my last purchase with Groupon!

Just got my first order in the mail. Everything was there and it came right on time, as they said. Plus I had been tracking the packages constantly due to the poor reviews. It took a month to get here, which I knew would happen at the time of purchase, but that's still a while for a bowl and some utensils. And $9.95 for shipping each time definitely keeps me from buying more.
However, I absolutely love my items! They're exactly as the website described, and very unique.
I just ordered a pair of shoes as well, which were wonderfully discounted. It's already being shipped, according to the website, but this tracking number cannot be found. I'll wait a couple days and see if the item ends up at my door. Hopefully.

Paid £450 on July 14 for 2 memory foam mattresses which I still haven't received [now October 23]. Contacted Clouds who eventually emailed me back to say my order had been lost in transit and promised to despatch my order and reimburse delivery [£50] - I have received neither!

Contacted Groupon who said they would issue a credit note valid for 6 months - Don't think I could spend £450 in 6 months - don't want to buy things for the sake of it but can't afford to lose it either

Over 45 days so paypal not interested - not sure where to go next!

This sucks! :(

I shopped there for a year, with pleasant experiences--I was a big fan. But clearly something has changed about the way they run their business as of lately. My last three orders have included:

1. Missing item
2. Item "labeled" right but not as pictured
3. Completely wrong item

They keep getting slower in their customer service request responses. The "will resolve in 3-5 days" is untrue. It has been almost two weeks and they haven't resolved my most recent "wrong item" issue. They have lost my business for good, and I would not recommend them to anyone. I will ensure every friend that I have recommended them too in the past knows that they are no longer reliable.

I bought a weekend getaway to Niagara Falls. Scheduled my visit for 11/21/14. In the few days leading up to that Friday, the Buffalo area got hit with eight FEET of snow. The New York State Thruway was closed. No way to get through Buffalo (we were coming from Rochester), I had to cancel my reservation. My fiance and I are both 60 yr. Olds; not smart for us to be trying to navigate through snow covered roads that the NY State Police say not to drive on. I contacted Groupon to see if they would help me get a refund due to these extraordinary circumstances. Their reply; "read the fine print; no refunds". Think they would at least work with me to get an exception to the "no rescheduling" restriction? Like we already told you; read the fine print. I'm out about a hundred bucks, and Groupon will never get another dime from me.

Buyer beware! My daughter-in-law purchased 2 $25 gift cards as Christmas gifts. When we went to use one of them, the card had a remaining balance on it of only $5.32. Evidently it had already been used by someone.

This site provides me with indulgences in my life I could never afford without their discounts. Also it gives me a chance to find and discover new things. And their customer service is excellent... they are amazing. Use them!

Yes, the luster has worn off this "gem". Interesting concept and the deals were good... in the beginning. Now, well, my advice is to move on. Sure, sign up, give 'em your email and get flooded with more useless junk mail and then try to "opt out". Psst... they don't understand "opt out". Nonetheless, this should be a "pass" for you! There, you've been warned.

I get email with promo codes, but when u try to use them they don't work. My question is why do you advertise promo code with items which are not eligible... This is all fake and just trying to bring people shop thru their websites...

There's definitely value by going with groupon, but there's also a downside. For services, a lot of times the provider straight up doesn't give a f since it's already paid for. I've bought some items via them, not bad but nothing to write home about either. Most things seem cheaply made and have a knock off feel.

Paid for car valet. Buyer has to phone to make an appointment. Phoned three times over a week. Answerphone every time, left messages and nobody returned the calls. Fortunately I had paid through Paypal and they organised the return of my money. Needless to say, no apology or contact from Groupon.

Ideel was really something special and I was a frequent shopper. The brands were gorgeous and the customer service was excellent as well. I also have credit left on the site that I have no idea how I will be able to use unless I wind up with a head injury. But if that day comes, I'll take the Suzanne Somers 3- Way Poncho in hunter green. And one of those bracelets that says, "sisters are angels whose wings turned into chocolate because they flew too close to the ground or some crap."