Groupon

I've had amazing discounts on restaurants, facials, and massages. Groupon has also encouraged me to try restaurants that I would not have otherwise tried and at a discounted price.
Pro: great discounts!
Con: must read the fine print.

What's really going on here? Don't understand...

I'm shocked to see so many negative reviews here. I have placed at least 20 orders from ideeli so far. Yes, sometimes the item was shipped longer than I expected, sometimes the item arrived not perfectly, however their reps were very very helpful. Every time when I contacted them, they were patient and was willing to help.

Well, from my own experiences, if you have a really urgent problem with your order, always try to contact their online reps, they are the most effective ones.

Anyways, I vote for ideeli, rather than gilt, rue la la, hautelook...

Yes the items hip a little slow, and no they don't stock anything themselves, based on your order they have it shipped form the actual manufacturer / designer. For that reason I can understand that every once in awhile an item I purchased might actually have run out and they need to cancel it ( they should send you a notice though when that happens its ridiculous not to)... in regards to customer service they answered my request to return an item within a few hours and even made an exception to take back something which was non-returnable due to the fact it was defective... I got my prepaid UPS return sticker by email the same day

So far the items i ordered were all exactly as pictured / advertised and I don't think they are dishonest at all... you just need to have proper expectations. This is like a clearance our outlet site. Not an actual store at the mall

If you are in search of a reliable online store for purchasing men and women’s clothing as well as shoes, I would recommend visiting ideeli. It is one of the fastest growing retailers in the United States and guarantees satisfaction for all customers. Each day at 12 noon, the site is updated with an entirely new collection of products sold by them and I was subject to all the listed items. I was quite happy to see the products not priced exorbitantly unlike many similar websites that sell quality clothing and complementary accessories. Sales last only for the given day after which the stock gets replaced. Take advantage of the service today.

I have spent thousands of dollars on Ideeli over the years. It was my to-go-to place for a bad day at work. I would be glues to my desk at 11:00 AM, I mean don't call me. Recently I have noticed that the quality of there clothes have deteriorated. They have some good sales every once in awhile but it's mostly terrible. Where are they getting these ugly clothes from? Did they change their buyer? It has gotten so bad, I've gone from checking everyday to deleting the App from my phone. If I want ugly clothes I will go to Sears... On the other hand I have never had a terrible experience with shipping. It's always right on time. If you could just get good stuff, maybe I will be back...

Awful, disrespectful fulfillment department. As if people there are constantly under whatever influence. I won't go in depth but, believe me, it's absurd.
Billing is also very peculiar: credits don't show up weeks at a time, of course it means more profit for the owners. There are no email or other notifications for the transactions, tracking your payment/credit balance is practically impossible.
Out of stock items still shown as shipped, eligible for return items marked as NO in package slip.
Unless you are a pro in accounting don't make a habit buying at ideeli.

Today I had reviewed another site 'nomorerack.com' because i was so disappointing experiences. And it just suddenly hit me that we only tend to review or rather complain when we have bad experiences. SO I decided to submit my reviews for those that i like too.

I have bought items from Ideeli for over 5 months now. Good deals and most importantly quality products. My experience with the customer service has been great. I like that if you pay shipping on your first purchase, you will get free shipping for the entire month.
I noticed shipments can take a while to arrive and that is the only reason i gave it 4 stars. So make sure to order items early if you are buying them for special event.

I have shopped on Ideel for years. Suddenly, you can't return items, there is no response to requests (except an email saying they pride themselves on responding in 4-24 hours. It has been over a week and still no response.) I can only conclude that they are in such bad shape that they won't be around much longer. Although I used to place at least a couple of orders a month with them, I am no longer ordering anything because it appears I won't be able to return items.

UPDATE: I complained (rather emphatically) through their customer service email and was finally issued a full refund on my credit card. Sad to see that Ideel is apparently never going to be the site it was now that Groupon purchased it, but at least they resolved my issue.

I've purchased quite a good number of vouchers and products. I do not have any problem with the voucher system but I believe they should not sell goods anymore.The first good I purchased was a shower head almost a year ago and it completely fell apart yesterday. The chrome (plastic) holder snapped and it has also been leaking everywhere. I never even received the second one. I waited two months until I asked for a refund and at that point they still had no idea where it was. Amazingly I've ordered a few other things that arrived okay. If their tracking still says it's not shipped after two weeks I email them and they send it out after my email, I've learned from my second order that you have to follow up.

Worst company I've ever dealt with in my life. Even companies don't want to deal with them. They treat neither the customers nor their companies well. They take your money easily enough but try getting it back when a deal can't be redeemed is an impossibility. Looks like most of their responses are automated because they're irrelevant to your question. You have no choice but to take Groupon bucks which makes you use them again

Groupon used to be good,now,when you buy anything at all,you cannot get anyone to help. They are from another country & do not understand anything at all. I want my $$$ back for defective earrings,no one helps. Awful

Hit or miss. Hit means wonderful discounts at restaurants. Miss is when your Groupon expires or the company goes out of business... you call customer service to find "You are number 17" please hold and hold and hold. This is routine and I assume how they make their money no matter what they claim is the refund option.

I have to say, I've enjoyed my hits, but those misses are infuriating! 30 seconds ago I removed my credit card to prevent me from that "can't resist the deal" click. My next step is to "unsubscribe" but I'm a bargain lover going through withdrawal.

Here is the problem I have with Ideeli...
*First you pay a monthly membership fee.
*Then you are given only 15 minutes to make up your mind if you want to buy an item.
*But most all you pay $9.95 for shipping and anything I have ever order from this web site takes 10 days before if reaches your door step.
It's a rip off folks. Don't be fooled!

Groupon is good for buying vouchers to local restaurants, services etc. But if you are going to buy a product from them, it's best to use eBay or Amazon, because most of these products come from China anyways.

Have been a loyal customer for years, but clearly something has changed with this company, I will not buy anything from them going forward. Purchased a groupon for a gift for my daughter for Xmas, she did not want it, so I attempted to process a credit or refund. Did 3 online customer service chats and also called. Was told that they will only refund after 3 days of purchase. Really? At Christmas? Most people purchase at least a couple of weeks in advance. This place has gone to the place where companies go who do not care when you tell them you are cancelling your account, horrible customer service, just like robots...

I agree totally with the posted reviews. Something horrible has happened to this company. STAY AWAY! My first clue was a couple of months ago. 20% was promoted, but somehow I was charged full price. I reached someone in a third world country who refused any help. When the item arrived, it was the wrong color, and back it went. They did issue a complimentary shipping label. When the item was reduced a few weeks later, against my own intuition, I ordered it again. ALAS! They sent the wrong thing again. Again they issued a complimentary label, but charged an $8.95 return fee. Now, of course, live chat no longer exists, and it has been over a week since I emailed them. I will contact my credit card company. I urge everyone to dispute bogus charges by these crooks, no matter how large or small.

GroupOn says 3 days refund, but you can't reach them in three days, be aware buyers. You call their telephone number *******858 and I was put on an hour wait, I really mean it... Automated machine stated "wait time is one hour", so, poor customer service, poor web site, you can never edit/cancel a purchased item the next day.

This is sad, the last time I use GroupOn, big mistake.

Some items excellent, some terrible. We bought a garden table which broke the first day we had it. Very difficult and costly to return, could have sent photos of the (now, useless) table, but Groupon not really interested, so no refund. I keep telling them we are nowhere near the city they keep sending me vouchers for (restaurants etc), and what our nearest city actually IS, but despite promising to look into it, they haven't.Don't think I'll be using Groupon again.

I found the Groupon site user friendly, Bought a smart watch from groupon arrived on time all is good except that it didn't work, Also really like the concert venue offerings as we enjoy seeing live music. Come across some really amazing deals as the costs to go to these events keep going up.

No customer support useless crappy products, false advertising and refunds denied. I order a pair of leggings from Angelina's soft leggings... was sent 2... more like panty hose, luckily it had a built in skirt! Also spent 28 & on a phone tripod that is just the stand no cradle or anything else as advertised... no returns or refunds and it's useless. They have the same item on Amazon for 15 $ w the actual accessories.

Tried to order 5 sets of Sony wireless headphones. All were displayed as separately shipped packages with the same tracking number (assumed multi-package shipping). The following week, one package arrived. After checking Groupon, I noticed that all were listed as delivered. After several unsuccessful attempts to contact Groupon (poor online chat experiences, failed call backs), I was able to reach them via e-mail. A few e-mails later, I found out that not only did they never ship the other four headphones, they refused to complete the order. They are supposed to send a refund some time in the next two weeks.
The product that did arrive was in good condition and as described, but we were counting on having all of them.

I've purchased many things over the years with overall satisfaction until recent. The last Year has been filled with false ads, fake product, awful to no customer service, horrible, unscrupulous merchants, etc... Buyers beware & Proceed with Caution!

My favorite site so far, they were proactive with any issues I've had, very efficient, and always have a ton of deals available. I'm always excited for their site improvements. I do wish they would simply offer a zip code search, as I find many deals all over the place, and in areas I don't venture. Still, I'm easy to overlook that one. Keep up the great work.