Groupon

Can take up to 48 hours to hear back from customer service. Most reps seem to have no clue as to what is going on.

From business standpoint, payments are rarely, if ever, on time. It is very difficult, almost impossible to find out if the payments are accurate. If you cancel your deals with them, they will freeze you out of the merchant center, so you can't even verify vouchers that had been sold.

We ended our agreement early December, on vouchers that were to have a 90 day expiration date and somehow are still getting vouchers that are valid. It's odd. But try to speak with someone about it? {sigh}

They sent me invalid coupon that merchant did not accept. I have been on the phone with customer service for over a week now and they are unable to fix the issue. Will go for refund. Hopefully I can get my $200 back.

I've noticed without a doubt any clients I have that purchase through Groupon have a false idea of what quality services can provide. It caters to cheap ppl looking for the best deal and act entitled when they pay a fraction of the price.
Don't use Groupon if you want your service to be great service most people will see that it's cheap and treat you differently. This is my honest opinion from first hand experience over and over again.

Man, Customer Service must be a foreign concept these days... I ordered the green, got the brown and no way to exchange them.

Your mistake, but you cant rectify it? REALLY? Just send me what I ordered!

I have purchased four times from ideeli. I am addicted to their site. But they need a huge improvement to their shipping times. Take notes from zappos. People want instant gratification or close... 3 weeks for a product mailed USPS is not going to keep you guys in business for long... no matter the price. Build shipping cost into your prices and use UPS not snail mail. Do that and your sales will triple.

Very unimpressed with the customer service. My order was cancelled a day after placing the order because my husbands account has the billing address as mine (not sure what is so difficult to understand). I tried contacting ideel several ways.
1. chat- tried speaking to 2 different representatives, but neither could help me, they said they would refer me to someone higher who would email me within 24 hours, a little late if I want to get the deal before it expires.
2. email, the responses are not very helpful and it takes a very long time to get a reply.
3. phone, tried calling several times and left messages, haven't heard back from them.

Groupon is awesome, at least in the Boston area, especially for gifts. They do 1 day sales for services and restaurants, like $20 for $50 gift certificates, or half off helicopter training school. They recently did a 3-month gym pass to a ritzy upscale gym for $27 that would've cost at least $350 otherwise! They typically only offer one sale each day, and a new one each day, so I find myself checking in often to make sure I don't miss anything :) Just make sure you ALWAYS read the fine print before buying! There are always restrictions! Such as, must be redeemed by June 1st, or only valid for 1st time customers, and they don't waiver on these restrictions so be prepared!

I've had some pretty good deals with Groupon, but then I bought a remote controlled helicopter as a Christmas present for my nephew. The thing didn't work when he took it out of the box, and since I bought it more than 15 days before Christmas, they won't take it back--not even willing to discuss it. What other reputable site has a 15 day return policy-- absurd! One horrible experience more than offsets 5 really good experiences.

Let me start by saying that my children are not spoilt and I am generally an easy going person but thanks to Groupon, my daughter won't be receiving her Christmas present this year. Her iPad, I have been informed (after I chased it up) won't be arriving. No explanation! I purchased prior to the Christmas rush and my daughter has been eagerly waiting for the last 3 weeks for her anticipated parcel (required for school). At no time was I advised it would not be honoured by the hard sell but soft on service Groupon! So much for the tracking system which also failed to provide accurate details. I have used Groupon on a number of occasions but NEVER again. I will do my online shopping with Living Social. Buyer beware! Liz

Just be careful and read the fine print! Sometimes there are exclusions or limits on what the company making the offer is willing to do. However, Groupon itself is great. I've never had a problem with them.

I bought a 90 minute massage and facial from Groupon for $132 in August, 2023. The "business" is Kebeauty and they have 17 5 star reviews on Groupon. After calling the massage parlor several times and leaving several voicemails, none of my calls were returned. I reached out to Groupon to request a refund, because the Groupon is due to expire shortly. Groupon let me know that they were able to reach the business and the business has been too busy to schedule me. I am still unable to reach the massage parlor to schedule and can't review the Kebeauty Massage parlor until the Groupon is used. I wasted $132 on this scam and am hoping no one else falls into a similar trap. Buyer beware!

I've never had a good experience using Groupon. Each time I've tried there were so many restrictions on the purchase that I never even bothered using it.

My husband has a business and when he looked into how they are set up, it is crazy. Groupon takes like 50% of the money transaction leaving nothing for the merchant. When you factor in that those who shop with Groupon are only bargain buyers, they think those deals should always apply at the stores. Makes for an non-healthy business concept.

I just bought wrong horror night tickets (hollywood california, instead of orlando florida) 6 days before the event... and they said that they can't refund my money, and not even to switch to the right park. (Even though they are the "same" park of attraction).
Please don't try to buy anything from here, its not fair for people to lose $168 just because of an error, and something that can be fix soo easily. So sad for universal studios to make deals with this 3rd partie company good for nothing. (Probably won't renew my family year-pass with them anymore)

I've used groupon way too many times. Want to grab a bite to eat? Need new workout tops? How about an oversized photo of your niece? Groupon has it all! Literally... I use them weekly, and have never had an issue. Love them!

Groupon is hit or miss. Sometimes you get a deal and the business is responsive. But there is also scam which customers are not protected against. One of my latest purchases - the business simply was not responding.The Groupon replied they do not issue refund after 3 days - like seriously? (note i tried scheduling appointment on the day of purchase!).
Anyways, if you have this problem, make sure you file with YOUR BANK. Your bank will compensate and if there re multiple complaints from different customers they WILL HUNT them down. So take an action!

First time i use them, years ago, was fine, then i got a coupon for a laser place who did absolutely nothing for me, but let's say that was that the place was bad. This May i bought an led lightbulb with mosquito killer, they sent me a 4 step stairs, i called, they email me a return label, really? Now i have a job of returning stuff they send wrong. She said it can take two weeks and it depends on how my bank handles refunds. Sounds like trouble. I heard she had an accent and all the people in the back that were talking too, they all sound chinese, i don't think this company is in the US.

I stopped using groupon 5 years ago. Recently used them again with the same awful results. Some businesses look very bad at you if you are there to use their services for cheap and will use all types of tactics to get more money from you or waste your time by asking you to come some other time.
Worst thing is the 3-days cancellation period. It relies on the fact that most people even will not attempt to use the coupon that early.

Groupon Used to be great. Not anymore! Ive been a Groupon shopper since its inception many years ago. I was an avid fan, buying multiple coupons every week for just about every type of deal offered. Customer service is nonexistent. There is no 800-number or effective live chat anymore. Customer support used to be front and center. That is no more. I recently bought a voucher that clearly states TWO people for Paint nite and yet I only received one validation code. Spent hours, days and now weeks trying to get what I purchased... all I got was frustration and bounced between Groupon 'chat' and the vendor. I have decided never to buy from Groupon again. Customer Service matters Groupon!

Purchased a 2 day hotel in Hershey PA. My daughter woke up sick and had ear aches. Took her to the Dr. and confirmed she had an ear infection. So - no rides or water park for us.

Groupon does not have a phone number on their site. Email response stated my email would be addressed in 24 hours. Live Chat started out as a robot. Then when someone did respond - the responses were 15-30 minutes apart. Told me I should have made the change yesterday. I didn't know yesterday that my child had an ear infection. The person from the Chat said they could expedite my request to reschedule - but it would be 7 business days. That will be to late as we were supposed to go tomorrow.

I am out $300 dollars because they will not reschedule - even though I talked to the hotel and they said Groupon could reschedule it.

They send you email promos about limited time deals -- then they reduce prices before you even get shipment. I bought an iPad for $249 and by the time I got it four days later it was $20 less... They are hype merchants with lousy service and a crappy return policy. It is impossible to reach customer service in a timely way, and they won't refund money on returns either... They only offer Groupon credit. Why would anybody buy from Groupon when other major retailers and resellers offer refunds and better customer service... I will never buy from them again.

I've been using groupon for several months now for a variety of different things and have never had an issue. In fact, my boyfriend and I went on vacation and when we got to the hotel we found out that our groupon included all meals and other amenities that were not initially listed when we purchased; it was a great surprise.
We've discovered new restaurants we may have never tried before, every business has always been very accommodating and pleasant to redeem with, and any goods we order arrive within the expected time frame and work perfectly. To me, groupon has been one of my best and most favorite discoveries.

Right, I almost got hooked up with groupon as the deals look so lucrative that you find hard to resist yourself from getting. I bought voucher of £18 to spend on ladies handbag costing £70 from a website. ( i can't even remember the website $#*!!). Eventually after long wait i received it and it looked so cheap and fake that It was like something you would rather give for charity rather than keeping at home.
I didn't know groupon get 50% share of total price of whatever we pay. I see that fact that why the deal look cool. FAKE, CHEAP and RIP OFF! I will never turn around to that site and am going to delete the app from my iPhone.

On the face of it the deals do look good but 99 % are crappy with very poor experience. In fact, on so many occasions they have refunded money to customers for businesses going bust even before the customer could redeem her/ his coupon. Also, watch out for expired coupons, they do not give you credit in the form of even groupon bucks which many other similar sites do, no questions asked. Stay away!