Groupon

I love the deal But man they are so slow to ship out the Item. I can't count on them for the holidays.

Buyer beware. Groupon had a deal for a 7 piece jacquard bedding set, I purchased 2 of them in a specific color. When it was delivered (in 2 packages), it was the wrong color. I immediately called their customer support and after waiting a while on phone, finally got a live person. I explained the situation to him and he advised me that he would be sending me usps return label for the items. He said that I should print the same one label twice and use it on both packages. I don't work for the post office or nothing but I know this is not doable. I called them again and spoke to another person who advised that she would be sending me an email within minutes with either 2 new mailing labels or an extra mailing label to be used alongside the one I already received (she wasn't sure what I would be receiving). I hung up the phone in good faith and after waiting over 2 hours for this label, called again. Spoke to the 3rd person who said she wasn't sure why I was sent the same label for 2 packages and that she was going to speak to a manager about this. Came back saying my options were to 1) ship the items back in one box (clearly, the times were 2 big for one box which is why groupon sent them to me in 2 separate packages) or 2) she would pass this along to the groupon goods team to resolve. According to her, she had no idea who this team was and all she knew to do was submit a ticket which would be forwarded to them for response within 3 business days. It's the holiday season, I am out money, have to go look for new gifts for the intended recipients of this and then have to deal with groupon expecting me to use 1 shipping label for 2 separate packages. I am now waiting to see if/when I will hear back from the groupon goods team on this. I don't recall having such difficulty returning an item (as a result of the shipper's error). Keeping fingers crossed that I can be rid of these bedding items sooner than later. As far as groupon is concerned, proceed with caution.

I can't even believe the amazing customer service they provided for me! I purchased a Groupon for $200.00 that was for a $400.00 service. I was really excited that I got such a great deal on something I really wanted to do. However, due to some personal things I wasn't able to actually use the coupon I had already purchased (months after the fact I might add). I was upset for a week or so that I was just out that money, after all every penny counts these days. So after that week I decided to email their customer service just to see if there's anything they could do. I emailed explaining my situation and asked if they could even give me a partial refund, and the employee emailed me back after a few hours (fast in my experience with online companies). He asked me for a little more information on my purchase, which I sent soon after. The next email I got, only a few minutes later, was to inform me that my FULL refund was on it's way. Not only that, but the guy who emailed me wished me well on my personal situation and told me he was sending good vibes my way! THE BEST CUSTOMER SERVICE EVER! I HIGHLY RECOMMEND THIS SITE FOR CONSUMERS.

A month ago I bought a Prada handbag from Neimen Marcus, but when I saw the same bag was on sale here on Ideeli, I immediately placed the order and returned the one from NM. I was so excited that I told everyone about the new site I found. The expected shipping date for my new bag was May 2-6, however, my bag is still not shipped after several days passing the date. I contacted the customer service about the delayed shipping date, and they said it might take ADDITIONAL 2 weeks for them to ship the item! It is unethical to put INACCURATE information on the site just to attract customers, especially when I returned my NM bag just to buy from their site! I was not that angry until I read some posts on this site about Ideeli. I'm very concerned if they are going to ship my item after 2 months or cancel my order for no reason due to their FAKE INVENTORY. I am not asking for a customer service as good as Nordstrom, but I expect to at least get my authentic item on time without dealing with all kinds of troubles or lies. I really hope they can ship my bag as soon as possible, since I already sent back the one I got from other store, and missed all other promotions while waiting for this Ideeli shipment. If they waste my money I will spare no effort to deal with it and warn other consumers!

Groupon does not stand behind their services but simply takes commissions. I purchased a GROUPON VOUCHER for a spa manicure for a spa in Huntington NY (Trilogy Spa) and pedicure deal and received a basic express mani pedi. Despite what my GROUPON VOUCHER 's services clearly spelled out and what I received Groupon's only recourse is to pass product/service issues onto the business directly and they take on zero accountability and or responsibility for the transaction and services they are representing and taking commissions on. Due to the fact in this case there was no way to reach the owner, simply an answering machine on site where the technician that provides the service picks up the calls so you cannot freely leave a message. I paid double for a service I didn't want. GROUPON WAS A NIGHTMARE in dealing with the complaint and did not stand behind the offering. GROUPON presented nothing but obstacles in my attempts to unsubscribe and close my Account. My Message to you DO NOT USE GROUPON and support your quality brands and definitely go to your favorite spa and pay the big bucks and get what you pay for. DO NOT USE GROUPON AND STAY CLEAR OF TRILOGY.

We booked a Creek Cat Tour through Groupon for our recent trip to HHI. The company called us three days after original booking to tell us that when we booked their creek cats were down and that on that date, they were STILL down. We cancelled immediately, received a cancellation notice and requested a Groupon refund to the credit card issued within an hour of the cancellation. Groupon claims that the voucher was viewed and despite the cancellation notice, they refuse to issue a refund. I have informed them that the card used was not mine and that my boyfriend would like to be refunded in full. They will only issue Groupon bucks despite me telling them that after this ordeal I NEVER plan to use their services again. Do NOT use Groupon. If the company cancels due to COVID19 or maintenance issues after a certain time period (usually too late for you to do anything about it) they will NOT issue you a refund in full which will tie up your funds. Their customer service is the worst and they are not customer friendly. DO NOT USE GROUPON!

Complete scam! I bought 3 deals and 2 of them were complete fake companies which did not exist. DO NOT USE

I have purchased a few Groupon deals and the only one I didn't have an issue with was one of the Groupon Now deals.
I purchased two vouchers for pizza from Papa Johns. One went through just fine but the other would not work at all. After 4 months of emailing, calling, speaking to several different representatives, explaining the story multiple times, being reassured they the issue was resolved only to try to order a pizza that was already paid for and getting denied did they finally issued me a refund to my credit card. I even had to fight for that because they wanted to issue me a Groupon credit. I still chalked it up to being a one time instance.
Recently, I ordered a Groupon for a tattoo, really great deal. Time had lapsed which was my fault completely and I know the place would honor my Groupon for at least the amount I paid but this place was really far away and gas prices had raised over a dollar in that short period of time. The amount of the Groupon deal justified the drive but not when it expired. I wrote Groupon asking for an exception since the tattoo parlor was a 112 mile drive round trip and I wouldn't only have to make the trip once but twice. My reply from Groupon was simply their policy on expired vouchers and even had an automated message sound to it. So I rewrote the email with hard numbers on miles and finally they issued me a Groupon credit as a "one time exception" but made it seem like I was trying to scam them.
Their Groupon guarantee states if I have an issue redeeming a voucher they'll either make it right or give me my money back but both times I've had to fight like hell and it's not "as simple as that". Not to mention this last time I didn't get my money back, they still have my money to only spend with their company.
Working in customer service for 10+ years I guess I've come to expect more compassion for the consumer who they'd like to keep especially since they aren't the only Group buy company out there anymore. After I use my credit I'm never using them again.

1/22/14
We have been using Groupon for quite some time. Had a very bad experience in the past when we purchase a voucher for a French restaurant in Ft. Lauderdale, when the bill came we gave the groupon to the waiter and he said to us that they no longer take Groupon and they have been trying to get it removed from Groupon.com but any intent has been a waist of time for them, luckily we have the money to pay the bill but I can only imagine the embarrassment if we didn't! We are loyal customers of that restaurant and know the owner, they are good people and I know they were not lying as Groupon refund us. We decided to give it another try and have been using it for at least another year since then.
On December 18th, 2014 I purchase a Monogram necklace for my sons girlfriend, her birthday was 2 days ago and never received the necklace. I have been trying to resolve the issue for over a week with the monogram company as we didn't received the necklace on time but they did charge my bank account immediately!, Yesterday I received an email from the monogram company saying that my order has been canceled and still don't know by who? I contacted Groupon and they did offer me a refund which obviously I accept as I'm not giving my money away! Unfortunately the refund doesn't fix that my son now looks horrible with his girlfriend and even like a liar as he had offer her the necklace but the rude customer service representative stated that they will take up to 10 days to refund us the money! I said to him you debit my account immediately but now you will take 10 days to give me the money back? His answer was, you need to talk to your bank about that as is not us! How did he knows that within seconds of the conversation without contacting my bank? I will advise everyone to stay away from Groupon as is a scam and you will not received what they offer! I gave it the benefit of the doubt with the 1st fiasco but will never use it again, they should be out of business.

I got an advertisement email every single day until I ordered something.

Now I can get an email from Ideel.

Not even to place another order.

What is their contact information. Their phone # states only contact is on the web and there is not link to start a conversation. Terrible service!

Go for it walk with your fingers in the comfort of your home and a pair of fussy slippers. You will find it with no effort.

I use Groupon some times. I have not had any problems with Groupon for now.If they have great deal, I definitely stop by their web site!

I was charged for a product I never got. Now I'm out $46.99 and got nothing out of it, I'm very disappointed. Don't buy from Groupon!

I noticed they took money out 4.99. I told them a few time I did not want it and they still kept on taking money out. Thief's! Be careful!

I have used Groupon for years and apparently the service has gotten worse. Worst experience ever. I had booked a trip to Niagara Falls at one of the area hotels. In finding out that the hotel had bed bugs previously. I wanted to cancel my reservation. Groupon denied my request. So I decided to take my family there and check it out for myself because I did not want to waste my money. In doing so our room was gross. There were oil stain on the sheets. I told the clerk that I wanted to cancel staying there. She said we are so sorry for the trouble and said for your convenience we will put you in the suit to stay. Canceling our other room. Later on I went to go to groupon to buy another coupon. Realizing our groupon was still there. I called to make sure when I booked again that there would be no trouble. The clerk said that it takes a while to drop off that because we stayed it was redeemed. This was back in August. I believed I had got credit. She told me so you are not bothered by seeing it on your account I will mark the Groupon as being used. I told her that I believed we had received a credit. She said it is marked as a booked day and not a coupon code even though thats how it was redeemed. Very frustrated. She told me that because we were given another room we were taken care of. Lets not figure a good couple hours were wasted trying to find a clean room. Can't believe I just wanted to take a trip with my family and all this mess happened because I decided to never never use groupon again. It was my families first trip together after being in the N. I. C. U with my son for 6 months because he was born early.We needed a nice trip for the four of us. The clerks were so cold and their customer service stunk. This had nothing to do with the fact I did not get my groupon back. I am still in shock. I do not suggest looking through this site because it only causes you trouble.

Let me tell you a little bit about my experience with groupon so far. I bought a deal from them for $34 on one day. Four days later my card was charged again for another $34. Their excuse was that i had purchased two deals from each of my accounts. I explained to them that i had tried to make a purchase from one account and was unable to complete the checkout process so i switched to another - and in any case, since i unsuccessfully attempted the purchase on one account and actually purchased the deal on another account on the same day, within minutes of one another, how did my card end up charged twice on different dates? Let me also note how hard it is to get in touch with these people. Send them an email and a robot responds saying they'll reply in 72 hours. Trust me, they won't unless you keep contacting them nonstop or threaten to dispute the charges. Their phone service is just as insipid and dense as the robot! When i requested a refund, they said they'd have one to me within 10 business days. Day 10 came and went and no refund was showing on my account. When i contacted them for the 1000th time i was told there was no way the charge could have even showed up on my bank statement. When i offered to send them a copy of my bank statement they relented and switched back to their original song and dance and said the refund had been released by their company and was being held up by my financial institution. Upon contacting my bank, they said there was nothing that could be seen on their end as far as a refund went and decided it was in my best interests to go ahead and dispute the charges and said groupon's actions have thus far constituted as fraud since they charged my card a second time on a different date without my authorization and requested i file a police report - which i am considering doing. Just a word to the wise... don't use them for anything. They're quite literally thieves in my book and that's all i have to say about them. I'm still considering contacting the BBB regarding them.

Great store is not the first time I order already. Many interesting things at great prices. I recommend

I have ordered numerous items from this site without a hitch, even returning an item.
Love this site!

What happened to your quality? You used to have beautiful and good quality clothing. Now it all cheap.

Group of people working on groupon are absolutely amazing/ They are doing greater work here. Keep growing groupon.

They sell poor quality electronics, my buying experience was risky buy at Groupon, not worth buying from groupon

Bought a painting class twice for $25 wonderful class had a great time, going to another one Saturday