Groupon

I purchased a microwave popcorn popper that was on sale. A few weeks later I received a children's ceramic bank.
I contacted them immediately, which by the way, is only through "chat".
There is no other way to get in touch with this crappy company.
The chat person said he couldn't send me the correct item. So I assumed they had sold out.
Oh, it gets better... In order to get a refund, I had to repackage the bank. Drive to the post office and fight with them to get my shipping refunded. OR the chat person said I could keep the bank if I wanted.
That is, for the price of a popcorn maker
I get to keep a check children's bank for the same price. Yeah, my son might want it. I mean he's 37, but hey.
While I was looking on their website, I noticed they still had and were selling my popcorn popper.
So here's the lowdown on this huge POS company: They have computers that process your order. If they send you the wrong item. THEY DON'T CARE. THEY HAVE NO INVESTMENT IN WHAT YOU'RE BUYING.
I don't care if they are selling tickets to Bermuda cheap. I will never shop here again.
All I got out of this experience was a pain in a__.
AND THE GUY ON CHAT, SOMEHOW MANAGED TO BE A JERK TOO.

BUSINESS IS CLOSED DOWN AND GROUPON WILL ONLY REFUND
50% WHAT I PAID EVEN AFTER THERE STATEMENT ON THERE WEB SITE
SAYS FULL REFUND FOR ETERNITY.
SCAMERS SCAMERS SCAMERS

Ive been a Groupon freak since its inception many years ago. I was an avid fan, buying multiple coupons every week for just about every type of deal offered. It was a fantastic way to get established in a new area after a move. How far it has fallen. Customer service is nonexistent. There is no 800-number or effective live chat anymore. I have friends that post deals on Groupon for their business and they have just as much trouble on that end as the people buying the deals. I also noticed the quality of some of the products shipped from the goods category are subpar at best. Its just not worth the gamble. Call the vendor directly and they will usually give you the deal, matching goupons price without having to deal with them. Its so sad-they are a horrible company now. They are just surfing on their reputation from the past it will probably squeeze everything out of the company they can before its garbage.
The search result information is shotty and sometimes you could end up buying a deal hours away from the search location entered.
It is very easy to buy a deal outside of your area of interest without knowing. You might be unfortunate enough to have purchased a large ticket item, like a destination adventure or vacation package. If you have any issues with your purchase it will take you a long time to get support. If you get to this point at all, you may get offered Groupon bucks in exchange. Great, hundreds of dollars worth of Groupon bucks to buy more crappy deals and get more crappy customer service. I did this in preparation for a trip to Hawaii and it was a disaster. Type in Maui to search for deals in that area and see what pops up.

I ordered a dress from ideeli and they sent me an email saying they were unable to complete the order. They issued a $10 voucher and promised free shipping on the next order I place. I talked to a woman on their chat service, and she was nice while I was obviously frustrated. I asked why the vendor couldn't fill the order and was told first that they didn't send the item and later when I pried a bit more, that the item "wouldn't pass ideeli's standards for quality." Ok. Fine.

That being said, I find it absolutely ridiculous, especially with the way the site is structured, that when an item is listed as "in stock" that they cannot complete my order do to "an inventory problem." I also understand that there is a quality standard, but why would you evaluate an item after you already decided to sell it.

Then, I get on here and a few other sites, and oh my gosh the reviews... The fact is that a website that clearly needs to function on efficiency is obviously lack just that. I also work in customer service. If I had to apologize as many times as the rep Jason Faria from ideeli.com does, then I feel like I would have to bring that to my superiors. Maybe that has happened, but ideeli has no improvements to show for it.

I do not think I will be using either the $10 voucher or the free shipping as I just cannot trust a company that says "we're always looking for ways to improve our members' shopping experiences and are very open to feedback and suggestions" and "our number one priority is providing great service to you" and there are no obvious markers of improvement.

I was really looking forward to wearing that dress.

I wish I could leave -5 stars, because it was THE WORST online shopping (if you can call it this way) experience ever!
I ordered $320 shoes (it was my first time ordering from this website), waited for a week to get it shipped, but... after a week I received an email saying that my order was canceled because of the fraud! I reach out to them the same day, and customer service representative Edward told me that it's TOO LATE (!) and the reason they cancelled an order is they called (when they didn't!) and that I didn't answer. First of all, I have been shopping online for 10 years and no other site called me to confirm my order!
After that I confirmed all my information by email, my shipping address, billing address (because it was different) and the phone numbers, I told his that they can call me anytime. Also I explained that I am US resident, my credit card is US credit card and I am visiting Canada for a month, that's why I asked it to ship to my friends address. He told me that my account was cancelled because I can't order anything if I am not in USA resident! Are you serious? I just told him that I AM! If I am visiting another country so that means I live there? What's the difference where I am at the moment? They have deals lasting just a day or two. I told representative that they can ship it to my billing address where I live, if that's less confusing for them. Or my friend can reorder it for me with her credit card. I just want my item. He didn't tell me anything how to reorder or how to get my item. Was simply useless and didn't answer to any questions! I asked 5 times to give me a customer service phone number, and he always skipped the question.
The most disappointing and the most trustless website ever.
Sadly I read all the reviews just after I had this experience myself.
I would honestly just suggest everybody don't deal with this fake website.

Worst service ever! They authorized my Credit card three times (!) and overdrew my bank account in the process. I called them immediately and explained that Bank of America charges $35 if at midnight your account is overdrawn. No response. I used their live chat and finally got someone to call me. They said this is a reoccurring problem they've had with customers, and refused to take any accountability. They apologized repeatedly, but refused to cover the bank fee THEY had racked up. They also claimed they had voided all of the extra charges, that they would drop off at the banks discretion. The banks discretion is 3-5 business days, well past the deadline for my fee.

I've been a customer of theirs for the last year and a half and could not believe this treatment. It's unacceptable to charge more than the purchase price, especially in multiple increments. They claimed to authorize the card for the whole amount, void the charge, them charge as the items ship. WHY NOT CHARGE THE PRICE OUTRIGHT.? OR HAVE THIS RIDICULOUS POLICY POSTED?

I canceled my account with them on the spot. Literally the worst customer service I have ever had to endure! TAKE YOUR BUSINESS ELSEWHERE.

First, I ordered approx $109 worth of product on Dec 3rd. Groupon claims that the package was processed and delivered from Illinois to Indianapolis on Dec 5th. That would mean that the package was processed and delivered in 2 days. I know that they did not deliver the item in 2 days as it was not processed as 2 day delivery mail service. Second, when I attempted to advise Groupon that the package was not delivered, I noticed they do not provide a telephone number to contact Groupon and they do not have any clear way on their website to inform Groupon that the package did not arrive or that the package is lost. One would think that on the listing of orders made, one choice for the consumer should be to report a lost or not received item. They have what they call a chat line, which is extremely hard to locate. However, the "chat" is not a live chat, but instead it is an email message that the consumer sends to Groupon. Groupon did not call me back for any clarity or discussion. Instead, Groupon wrote me an email indicating that my package was on the way (which was false) and that I could check the tracking to see an update. The tracking still showed the package as delivered, which demonstrates that the customer service rep did not even read my inquiry. The response was useless and did not at all address my problem that the package was not received and that the timing of the package being allegedly delivered in two days was suspect. Groupon gave no indication that it contacted UPS to question the two day alleged delivery or the whereabouts of the package. The refund of Groupon credit should have been a refund to my credit card. When I made a follow up call, I was advised that the Groupon credit was my only choice for refund. I was highly disappointed and quickly made a purchase that I did not intent to make, merely to get the value of my money back. This company has not satisfied me and needs to fix its customer service practices with easy to find tabs to report a loss package and telephone and/or actual live chat for communications for customers service, accurate update and investigations with the mail carrier, and credit card refunds.

I've had so many issues with Groupon that I'm just done with them. First time I used it back in 2011 I made an order which was never sent to me. But thankfully did get a refund. Another time I ordered a deal for non laser lipo, but every time I tried to call the merchant, they never had any appointments available. It took a lot of complaining to even get my 100$ refund! So another time I ordered a Groupon for hair extensions and when I called the business they said it was false advertisement. I stopped using Groupon for local businesses after that because it just never worked out for me. Then up until recently I made some orders for Christmas altogether. I ordered Matte lipgloss and waited two weeks and got nothing- not even a tracking... when I contacted them regarding this they said it was a dead tracking and would issue me a refund... ok? So with that I also ordered vr glasses for my brother and naked 3 urban decay eye shadow and a bracelet for my sister in law. I never got the bracelet in my mailbox sent by usps even when it said delivered, they told me they could not issue a refund because of the first incident where they refunded me the first time, but screw that I instantly spoke with the manager and got my refund because I told them I would not stop contacting them until I get my refund! Then my brother tells me the virtual reality glasses was crap. Misspelled words on the box and no detailed instructions on how to even use it! Then the "naked" eye shadow was also fake! Confirmed by a makeuo artist in Macy's that I asked! Groupon is full of businesses that are scam artist and Groupon doesn't give two sh! Ts about anything. I'm done with Groupon and they can kiss my a$&. They have false advertisement and should be shut down for good! Nothing but a bunch of crooks!

I love using groupon, granted my friends aren't always available but I can make new ones to keep using this.

What happenend to Ideeli? Where have all the beautiful dresses gone? I hate the new Ideel site.We want back Ideeli.

I have bought several Groupons. I especially like it when I get a notice that the time has been extended.

Groupon owns LivingSocial, so be wary of either one. I've used both for years and until recently did not have a problem. In June, I bought a LivingSocial deal for a full interior/exterior car detailing. Since I wasn't ready to have my car done just yet, I waited until sometime in July to call the vendor. Keep in mind his business is on average a 40-minute drive away from my home, and I work full-time. When I finally called to schedule an appointment for a Saturday, I was informed that they aren't open on weekends and they close at 4:00 Monday through Friday. In addition, as the owner was talking to me he discovered that my car had never been detailed, and he informed me that he would have to charge me more than what I paid on the Voucher. He compared it to the first time you have someone else clean your home - it takes a lot longer and costs you a lot more. I told him I'd think about it. I called back a couple of weeks later and told him it wasn't going to work out. I would not be able to make that drive on a weekday with rush hour traffic and I wasn't willing to pay more than I already had. He assured me that all I needed to do was call LivingSocial and tell them he had agreed to a refund and they would honor that. He said, "They are very good about that." Nope, nope, and nope. When I spoke to Esperanza in their customer service, she told me flat out, no refunds for any reason after 3 days. So, I am out $178, the merchant gets nothing, and LivingSocial gets to keep $178 for services nobody provided. Since late-September I've had my LegalShield attorney write two letters to the company on my behalf, and both have been completely ignored - not even the courtesy of a reply. If you are not 100 percent sure you will use the service or product offered, do not purchase any vouchers from either Groupon or LivingSocial. In fact, for a service of any type, call the vendor and make sure it will work for you before purchasing. They may honor whatever deal you're seeing without the hassle of the middle company.

1). Daughter & Wife ordered Shrimp Tacos. Never received the sauce because the waitress never came back to our table after serving us, so naturally, we couldn't request it
2). I ordered Salmon, WELL DONE. If you compared it to a steak, it was bloody and rare.
3). Would have ordered 1 slice of Cheesecake, but couldn't find our waitress.
4). Paying the Bill:
A). A different server gave us the check, but it wasn't ours.
B). After waiting close to 10 minutes, finally saw the server who gave us the
Check and made her aware it was not ours.
C). Over 5 minutes later, the same lady came back to give us another check, and
It was the wrong one, AGAIN! This time, we asked her to wait so we could
Make sure it was the correct one, and this time we were lucky enough to give
It right back!

We arrived before 3:00, and the place was busy, but not nearly as busy as we've seen it in the past. From the time we finished LUNCH, it took us JUST UNDER 30 MINUTES, OR JUST A LITTLE OVER 30 MINUTES TO PAY OUR BILL FOR A TERRIBLE LUNCH AND GET OUT OF THERE!

Not only did I get scammed my neighbor did also? Why just why? Humiliating. Fml thanks Groupon for nothing but hell in 2020?

I shop a lot at Groupons. They guaranteed their prices. You may think its a scam but is not. Groupons stand behind their products.

I paid for a pair of SMS HEADPHONES by 50 cent in black. On the day of ordering them I was sent a email with order of conformation which only had half of my address on, so I called them and emailed them to sort the problem out at least 7 times finally I got a email saying they have sorted out the problem.
On the 7 working day I emailed with no reply and I phoned them, when I got hold of them my address was still not on there system.
All this last week I emailed them to find out what was happening I got they was looking into it resolution team was sorting it out. They made me feel as if I've done something wrong but I had prof in a email saying it was there fault and sorry.
So this morning I phoned them again and someone on the team said I would have the headphones by Monday. Later today I got a email saying I can have a refund in groupon credits so I phoned back and as of now I'm getting a refund put back into my account.
GROUPON LIE. Thay say things that are not true thay take your money and you get nothing. All I wanted was the headphones not a refund thay are rubbish NEVER USE THEM THAY LIE AND MAKE YOU FEEL LIKE YOU HAVE DONE SOMTHING WRONG...

Im make two orders and im never got them and no phone number for coustomer services or way to contact the company or seller

Usually a good site to see some local good deals. Sometimes they aren't all that relevant, but the local stuff is often the best.

I've had a touch-and-go experience with using Groupon. Some great deals, some not-so-great. Admittedly, part of that is probably my own fault for forgetting to use them before they expired. But whatever, that's not what this review is about.

This review is about the sub-par Customer Service experience that I recently experienced with Groupon. The first time I called in was at around 6pm Pacific time on a Friday, only to find that they actually run on business hours circa 1988:9AM TO 5PM (CENTRAL) MONDAY THROUGH FRIDAY. Are you kidding me? You run an internet business.

After getting past the initial shock, I called back 2 weeks later when I had time during the day (which is almost never). I was calling for something that I could not find an answer/resolution for on the very unhelpful online service tool that makes you spin your wheels. I then was put through an arduous phone tree that gave every other option first, and after a few minutes of that, was then notified that I had a hold time of 20-30 minutes to speak with an agent. Really? I felt like I was calling the Customer Service team for MCI or Montgomery Ward.

I finally get a hold of a very unenthusiastic customer service representative and explain the issue. It took the rep several moments to start responding. She was obviously looking up the question and had not dealt with this problem before. Then, after several very awkwardly silent moments states, "It looks like I can refund that for you."

The good news is that I did get what I was looking for. The unfortunate reality is that it was not the kind of experience you'd expect from a $3 billion global e-commerce company. I just wish they put as much effort into Customer Service as they do crafting the witty satire they call copy.

Color me disappointed.

I buy and resell, and sometimes I find amazing deals on groupon... also got alot of my household items here, def a groupon addict.

Groupon is a good deal but dealing with groupons customer service is the absolute worst service therefore won't be buying any more groupons!

I made an purchase I was out of United state and the copoun expired I called them to get credit in Groupon I didn't ask them to return my money back and even a deal buck the refused to return it

I have three problems with this site: you have to doublecheck order confirmation details the day you place the order, and no later; if there is an error in your order, you cannot change it (i. E., quantity of coupons in my case) after the date of the order, since Groupon says that the deal is only good for that one day. Since I was expecting to receive a confirmation email the *next* day based on what the site itself stated, I looked at my email account the next day and saw that my order quantity was not correct. I contacted Groupon, and though the rep, via email, was pleasant to me, she made it quite clear that there was nothing she could do.

Two, they keep your credit card number on file. This was absolutely not made clear at the time that I placed my first order, last year. Then, when I placed my second Groupon order yesterday, I discovered when I went to pay that they already had my credit card number! (This is shown in your account/profile info, but I had never had reason to look at it before today.) Very customer-unfriendly. I didn't see a place to opt out of having my credit card kept on file *anywhere* at the time of my first order, nor a notice that the card number would be kept on file, though if you notice the credit card info in your profile, you can delete the card (presumably).

Three, there appears to be no way to completely delete my profile! I deleted my name, but there is no way to delete my email address. I can add more addresses, but I can't delete them! And I can't delete my account - there may be a way to do that if I contact customer support *again* (after trying to get my coupon quantity changed), but they don't give a way on their site to delete/close the account. The best I could do was to unsubscribe from their emails, and the only way to do that was to click on the unsubscribe link on one of the emails; there was no way to unsubscribe from the account/profile area of the site.

Not the worst business I have dealt with, but some of what they do is pretty questionable, and I won't do business with them again.