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Groupon

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Overview

Groupon has a rating of 1.6 stars from 5,271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 250th among Daily Deals sites.

  • Service
    655
  • Value
    600
  • Shipping
    445
  • Returns
    512
  • Quality
    517

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.3%
Positive
1
Neutral
0
Negative
76
View ratings trends
278
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How would you rate Groupon?
Top Positive Review

“Sometimes it's a good deal”

Tracey N.
3/30/17

You should always check to see what the real price of the items are before buying a Groupon. Lot of their stuff is just regular price but with some gimmick added on. Other than that, usually they have good deals. I still buy from them often.

Date of experience: 3/29/17
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Top Critical Review

“Failed to deliver theatre voucher”

Stuart K.
12/12/24

Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours. Attached picture shows order still processing an hour after the show began. Utterly incompetent and useless.

Date of experience: 12/11/24
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Reviews (5,271)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1518) credit card (286) phone number (152) store credit (79) customer support (178) coupon site (14)
Thumbnail of user abaw
Georgia
7 reviews
10 helpful votes
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March 18th, 2015

I am pleased with the coupons and deals offered. Highly recommended!

Date of experience: March 18, 2015

Thumbnail of user silvijad
Italy
1 review
0 helpful votes
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August 30th, 2022

Assistenta clienti nulla Non sono pronti a aiutare se sbagli con il aquisto. Ho comprato i biglietti per il parco Follonica e loro non volevano fare il cambio per il parco Ceccina che era piu vicino da nostro apartamento.

Service

Date of experience: August 30, 2022

Thumbnail of user stefanybrissetbaldeonrojas
Spain
1 review
0 helpful votes
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September 11th, 2023

TENER MUCHO CUIDADO Y QUE NO LES PASE A NADIE.

Mi nombre es Stefany
El día de hoy han realizado con mi tarjeta 3 compras que nunca en mi vida las he hecho yo, dejo constancia que el día de hoy 11-09-2023 a las 23:00 pm se han realizado las siguiente operaciones por ESTAFADORES por un total de 52,18 €.

www.groupon.es
Hoy
14,99 €
Autorizada
www.groupon.es
Hoy
14,99 €
Autorizada
www.groupon.es
Hoy
22,20 €
Autorizada

Me siento perjudicada y esto esta dañando mi salud.
Por que entiendo que para pagar con una tarjeta de crédito, necesitan datos personales, no entiendo como ha podido clonarme al 100%.

Espero que por favor se pongan en contacto conmigo lo más pronto posible, eh dejado un correo a su plataforma.

Gracias!

Date of experience: September 11, 2023

Thumbnail of user josel138
Spain
5 reviews
0 helpful votes
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March 5th, 2017

Es una muy buena página para disfrutar de algunas ofertas, aunque otras "ofertas" no sean demasiado buenas. Es una página de orientación para algunos gadgets.

Date of experience: March 5, 2017

Thumbnail of user damarisd
Norway
3 reviews
3 helpful votes
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December 21st, 2015

He comprado un montón de cupones y productos en la pagina y en general estoy contenta. Con los cupones de servicios no he tenido problemas, excepto mi ultima compra de una limpieza dental en la clinica CLIDEENTAL, Madrid, Sainz de Baranda, que no me han hecho todo lo que prometia el cupon que sería. En cuanto a los productos, pues he aprendido que no porque se vendan en Groupon son de calidad, he comprado, entre otras, un juego de sartenes Santa Clara (si no recuerdo mal) y se me rompió el mango de una de ellas después de usarla 2 veces y la única solución que se me ofreció fue devolverlas todas y la devolución del dinero, cuando me habría gustado que me la cambien o que me manden otro juego y poder devolver el roto. Pero si, en general recomiendo la pagina, solo que hay que informarse sobre las marcas, cuando de productos se trate, y cuando de servicios, pedir que se cumpla con lo prometido en los cupones. Seria bueno que se puedan valorar todos los productos y servicios adquiridos y también, quizás, llevar un control de calidad, poner unos estándares de cumplimiento de los servicios...

Date of experience: December 21, 2015

Thumbnail of user robertb121
France
5 reviews
3 helpful votes
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February 1st, 2016

Ne pas être pressés pour recevoir la marchandise (environ 3 semaines) mais les produits sont de qualités et les prix attractifs

Date of experience: February 1, 2016

Thumbnail of user juanap2
Florida
1 review
1 helpful vote
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January 28th, 2017

0 a esta compañía de estafadores y poco profesionales, con ustedes ni un alfiler compro, de lo mal que trabajan

Date of experience: January 28, 2017

Thumbnail of user oliviap21
Romania
4 reviews
0 helpful votes
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March 7th, 2017

Excellent pour trouver des esconte sur tout! Groupon est l'utils parfait pour les cadeux de fete, noel, anniversaire...

Date of experience: March 7, 2017

Thumbnail of user brianw2031
Finland
3 reviews
1 helpful vote
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June 17th, 2022

Ich bin begeistert. Die Qualität ist erstklassig und es dauerte 3 Tage, bis es ankam! Vielen Dank für Ihre harte Arbeit, viel Glück und Wohlstand!

Date of experience: June 17, 2022

Thumbnail of user varitov
Spain
5 reviews
4 helpful votes
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September 13th, 2015

Lo dudo, te venden cosas a su precio real o superior con un supuesto gran descuento, jamas me llegaron los cinco euros de apadrinamiento

Date of experience: September 13, 2015

Thumbnail of user antonios61
Spain
3 reviews
0 helpful votes
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February 17th, 2017

Bien::.:.::...:::...::...::.::.:.:::::...::::.:.:::...:...::::::::::...:::...:::::::::...:::...:::::::...

Date of experience: February 17, 2017

Thumbnail of user fortunag1
Italy
3 reviews
2 helpful votes
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September 7th, 2015

Quello che ti vendono e oro colato, puro al 100/°°niente inganni. Quello ti vendono e quello è.

Date of experience: September 7, 2015

Thumbnail of user mauros8
Italy
1 review
0 helpful votes
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October 9th, 2012

Ottime promozioni, grandissimo sito! Bravissimi ragazzi, continuate così:-)

Date of experience: October 9, 2012

Thumbnail of user danilap
Mexico
7 reviews
2 helpful votes
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September 13th, 2016

Yo no puedo realizar compras en la calle lo realizó por línea y esta empresa es muy seria

Date of experience: September 13, 2016

Thumbnail of user alejandraa5
Mexico
2 reviews
0 helpful votes
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May 3rd, 2016

Productos de buena calidad y rápida entrega. Precios accesibles.

Date of experience: May 3, 2016

Thumbnail of user linam14
Colombia
3 reviews
0 helpful votes
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May 23rd, 2016

Las cosas llegan denmasiado rapido y funciona a la perfeccion

Date of experience: May 23, 2016

Thumbnail of user marcusw32
Brazil
2 reviews
0 helpful votes
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May 21st, 2016

Excelente site para compras. Encontramos muitas coisa barata por a compra ser coletiva

Date of experience: May 21, 2016

Thumbnail of user giannip3
Italy
2 reviews
0 helpful votes
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July 19th, 2016

Spesso offerte scarse o povere.
Non. Conformi alle attese

Date of experience: July 19, 2016

Thumbnail of user celinan
Mexico
5 reviews
0 helpful votes
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June 12th, 2016

ENCUENTRAS ARTÍCULOS A BUEN PRECIO, SERVICIOS, VIAJES, ETC.

Date of experience: June 11, 2016

Thumbnail of user sandeepg7
Netherlands
1 review
0 helpful votes
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January 18th, 2021

Goodsdfsfaertjbuikphnc fsvcxvrtry egerfdvgoodsdfsfaertjbuikphnc fsvcxvrtry egerfdvgoodsdfsfaertjbuikphnc fsvcxvrtry egerfdvgoodsdfsfaertjbuikphnc fsvcxvrtry egerfdv

Date of experience: March 14, 2017

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From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.

Company Representative

Thumbnail of user jasonf1
DeeDee L.
Ideel Customer Service Supervisor
Typically does not respond to reviews

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