GrouponReviews 5,291

First I had ordered a handbag that is still missing. The problem seems to be that they use FedEx and then Fed Ex turns it over to the post office and the post office are idiots. It would be much better if they used FedEx the whole way I'd rather pay a little more money and get my product then have these idiots take it to the wrong place. And now they do not have that bag so I cannot get a replacement.

Also I ordered some very nice wide legged black and white striped pants I was really looking forward to them when they came in the mail. Unfortunately what I received was maroon and black. Which I do not like. The website still describes them is white so why wasn't I sent white. We are in the process of moving and unfortunately I do not have time to do a return. So far customer service has been very unsatisfactory.

Twice, I have been 'double charged' and I've canceled one of the 'orders' I didn't make and twice I have been charged and the item has been shipped anyway. The First time, I accepted "GROUPON BUCKS" as a 'refund', and only because my business also has a Groupon Offer for sale. Because it was Christmas time and I figured I'd use it, and conceded the in-store credit.

This time, Customer Service has blown me off completely and is ignoring my messages after I threatened to report fraud with my credit card company. No mention of a refund has been offered.

Groupon advertised beautiful 10 CTTW amethyst earrings and I was excited to receive them. When I got them I could barely see them. Groupon mailed me a 1 CTTW combined pair of earrings. Time lapsed because of my schedule. Spoke to manager and he did nothing to help. Still disgusted over false advertisement to lure you into buying their items. Was a faithful customer... Not anymore. Will not buy Anything from Groupon. Very dissatisfied and disappointed.

I've purchased deals from this site numerous times and rarely ever had a problem. The odd times that there has been an issue it has been with the other company and when I contact groupon they have helped take care of it (either by giving me a refund or telling me other options). I have the app directly on my phone as I plan to continue to use it in the future. I also love that they offer 20% off on top of the reduced price on a regular basis.

My boyfriend and I bought Groupons for 1 hour massages, after trying many times to book an appointment with the company we finally got appointments. Just to have the owner call us and cancel an hour before our appointments, due to his daughter breaking her arm. Which was absolutely understandable! He was supposed to reschedule us but then avoided every call and email from us about rescheduling. My boyfriend was deploying in the next month and I stressed this and how we would need to at least get him an appointment before he left as the Groupon would be well past expired once he got home. Still no response. Groupon was no help as they will not refund our money or help us get in touch with the owner. He ended up deploying and our groupons are now expired with no massages... big waste of money and time for something that is supposed to be relaxing.

I gave them two stars because I did buy one Groupon before this incident for extra tokens at an arcade while I was there and used it immediately. It saved us a little money but I would never use Groupon for anything else.

I bought a star boat cruise for my bf in December 2015 and the provider of the service continually cancelled the trip due to the weather conditions. He cancelled it 3x to the point of the groupon being expired. On the third time he cancelled (on April 2nd) he informed us that we could reschedule again for the 4th time in October 2016! So I explained the situation to Groupon and all they said was "It is not our policy to refund expired groupons." Every single email I sent them was the same response. I called them even and explained too and they would not refund me.
If the person who owned the boat wouldn't have cancelled the cruise so much, I would've been able to use my groupon in the allotted time. So this is a case in which they shouldve refunded me.

But NOW they have forced me to charge them back through my bank and I will get my money:)

Groupon SUCKS and I will NEVER use them again.
They lost a great customer and many referrals that I have given over the years.