Groupon

I bought the Samsung Galaxy Note 10.1 deal on the 1st day it was open and my card was charged. My tracking status was never updated and then I received a "before it's too late" email for the same one. I sent an inquiry to their customer service which states a maximum 1-day turn around. 4 days later I finally hear back from them that my order was canceled and they sent a refund. I did NOT cancel it, I wanted the deal and they piddled around for 4 days to respond so it was too late for me to get the deal. Horrible customer service, horrible interaction, I'll be canceling my Groupon account

I purchased a lie detection class on croupon for $29 at the 'Nonverbalgroup', the vendor was unreachable, neither could you sign up via website nor talk to anyone. For the entire term the deal was valid I left 9 messages, requesting a callback, so I could take the class. My patience ran out a month before the groupon did. Groupon support only offered to reach out to the vendor, they stuck by their policy of 'no refunds' despite my frustration. The email exchange went over 3 weeks each time with a promise the vendor would call. It never happened. Now Groupn is offering the same deal again to people, being fully aware of the scam. Shame on you Groupon.

Got tickets that never came through. Just said pending for more than 4 hours, missing the timeframe I needed to use them. Seems like a ploy to get my data. I won't use Groupon again.

I purchased a Hotel room through groupon two weeks ago for this Thursday. I received an overbooked notice and refund two days before my vacation. No phone call, no help rebooking through other offers, just a refund. Terrible, never go through Groupon

We used Groupon for several sevices (facials, dinner, hair ext) I Loved it, even switched for good to some of the new businesses, but DO NOT order any goods. We have given them several chances to redeem themselves but it's just one disaster after another. Fakes, broken & pieces missing, and just Total bait and switch Junk. Although I did not find CS as bad as others did, you will be on hold for days but most of CS do try to be helpful and apologetic.

March is ending soon, but I haven't received my showerhead which I ordered on Feb. 3rd. Contacted customer service on March 22nd, but the message below is the only response I could get so far.

"I'm forwarding this issue to a customer support representative on our Groupon Goods team to look into this further. Once we have more information, we'll follow up with a resolution as quickly as possible."

Today is March 26th. Groupon can't solve issues for their customers in four days?

I knew that Ideel was being absorbed by groupon and that I still had $120 in store credit at ideel. I went to go spend the money and found that they barely had my size/stock was extremely low due to the company change. No emails have been answered, even reached out to groupon to see if my credit could be transfered and theyre just as incopetent. The woman I spoke to didnt even know Groupon owns Ideel!

I log onto Ideel today and for the first time see their announcement that they are moving to groupon. I go into my account to see my credit at $0.00. No return to my credit card or credit towards my groupon account. It has simply disappeared into thin air! I'm furious.

Has anyone had any luck speaking to an actual human over there?

The Delivery By Groupon Sucks! I can't believe that FedEx would be a part of it. To take 10 days by FedEx to go from Connecticut to California (although I still have not yet received delivery) and have both Groupon and FedEx lie about the delivery date and then back track on the delivery date after Groupon confirmed the delivery date in an email and a live FedEx representative confirmed delivery the day I called by 8 p.m. and then have them rewrite the delivery time that night for two days later. This is absurd. They should not call this FedEx Smartpost, but instead FedEx Stupidpost -- "if it has to be there on time... use a different carrier."
Gene Y.

I ordered a pair of BLACK flats (shoes) in size 8.5, and my transaction confirmation came through stating this. When I received my shipment, it contained the flats, but in BROWN faux suede, size 9! When I contacted customer service, they said that exchanges were not available at this time. Which means, Groupon never had the black flats in my size to begin with! Yet they still "fulfilled" my order, took my money, and sent me different ones without notifying me. Now it is up to me to send them back, and wait a few weeks for my refund to process. DO NOT BUY FROM GROUPON GOODS

I was unable to use a Groupon purchase that I mistakenly purchased for a different city, I did not ask for a refund, only a credit to use somewhere else, their customer service is not good and they failed to assist what had been a previously satisfied customer.

Houndstooth Grill in Braselton was simply awful. The waitress whoever was super nice. First, the restaurant used flood lights in the huge, beautiful chandelier. At our request, the waitress dimmed the lights. Yet, some other person must have requested the diner lights again. As for meal - it was terrible. Just terrible.

Their customer services improved since my last review. They were able to resolved the issue I had but they only credited back to my groupon account instead of reimburse me. That is fine for me since I used the credit for KK DONUTS.

I couldn't redeem $194.00 worth of coupon so I just lost it. And, I tried to get Groupon customer support help before expiration. But wait... there is no customer support. That is an oxymoron! Groupon s--ks!

Groupon's great until you have a problem. Paid £150 for a mattress 3rd November. I asked for my money back 27th December as I still hadn't received the mattress 2 months after ordering. Groupon agreed to refund but I am still waiting 5 months after paying for the mattress. Groupon have emailed numerous times promising to 'escalate my case' again and get the refund processed but I am just being fobbed off. I am now going to have to make a claim from my credit card company. Shame as I had used Groupon loads of times before and used to check it every day. Just another massive company out for all they can get :(

They false advertised flights and accommodation. And when we went to cancel i had to speak to 5 people and the situation wasn't even resolved i had to go to the bank and get them to get my money back. While talking to one of the costumer service people i couldnt believe what they said to me. Instead of just saying ill give me a refund the rude lady said "cant you borrow money of family members". I have not been so shocked in my life that someone would say that. What type of service is this!..

There is no real savings with Groupon. I and my wife went to Fig and Olive as a couple ended up paying $160 with the tip. Where is the saving? You are only allowed to have one dessert and second desert is $12.00, one appetizer second one $10.00 and they allow you $12.00 for wine and liquor and glass of wine is $12.00. I far as I am concern, this is marketing trick, I wouldn't call a scam, show a discount rate and hit him with exorbitant add-on.

I purchase a drone and it came to my with two of the four propellers not working and the camra did not work. So I asked for a refund, now I am in an email battle with their so call customer support. They keep sending me to the murchant who has been unresponsive! I think group is the murchant and they should refund my purchase, if they want to represent bad bussness that is their issue, I want a refund and should be able to get it since the product does not function... Bad bad bad service

Ordered things online, they said there is an issue, I cant even find their email address or phone number on their website, they keep suggesting I use the online chat, but they dont send me a link for it and i cant find it on the website, I cant even contact them.

I am obsessed with Groupon. I get on at least 3 times a day and receive all emails and notifications from them. This site is a great site to find the best things at discounted prices. And regardless of how much money you have, who are we kidding... EVERYONE LOVES A DISCOUNT!

I was a very good Ideeli customer until I received notice that I would have to pay for the privelege of seeing their full offering of merchandise. Whuuuu? Granted the fee was very nominal compared to the thousands of dollars I spent on apparel and home goods, but why would anyone PAY TO SPEND THEIR MONEY? I've switched to haute look.com (who I believe delivers via pony express; be warned). No fee, same great discounts and the merchandise is every bit as nice if not nicer. (And you can speak to actual humans on the telephone.) Let me know if you change that policy, Ideeli, and I'll visit your website again.

I will never use your services again.

Unaware that I had two GroupOn accounts, I bought a service for $64.00, in which GroupOn charged BOTH accounts. It cancelled on the one account I knew about without notifying me. I saw that it said it was refunded, but clearly it WAS NOT! So, for a month I tried to get my money back and after calling and emailing paypal and GroupOn multiple times I find out that they ended up charging another account under an old email of mine. So, to make a long story short, that old account should of NEVER been charged in the first place seeing I don't use it. Plus, I made the purchase under a different account, so how the Hell did the second account get charged?! I've made it my mission to tell people to never use GroupOn and to just go thru the company they're trying to get the service from and ask them to honor the GroupOn amount, rather the full amount like I do.

I reserved a room at the Omni Riverwalk in San Antonio, Tx. The picture on the Groupon showed the Riverwalk and said minutes to riverwalk. Not only am I not on the Riverwalk I am 20 mins. AWAY from the riverwalk. I will never buy another groupon again.

Lies, lies, lies.

I have had multiple issues with this site and thought at last the issues had been resolved, but they keep happening. Where do I begin? First of all, a dormant site which had not been used in a year was opened when I logged in (not by any prompting of mine) and then placed an order not realizing it was my "real" account. The account was closed after I received the order and alerted customer service I wanted to return the items. However, when I sent the dresses back, they sent them back to me as I don't have access to re-print the return label anymore.
Also, I was just charged an additional $9.00 for shipping on one item that was backordered and should have been shipped on the initial order. Now I feel I have to go back and check each order to see if I have been double/triple billed on the shipping charges!

Get it together Ideeli! Giltgroupe charges $5.95 for shipping all the time, once per order!

Janet