Groupon

Booked a getaway - 4 nights with flights, hotel and one tour for £269 each - bargain we thought! But when we tried to book with the travel operator today we were told there would be a £150.00 supplement for the dates we wanted. £419 each was much more than we had anticipated paying for our "bargain" weekend away.

I searched around online and discovered that if I booked the flights, hotel and tour separately I could not only do the whole trip for slightly cheaper (£417 each), but get MUCH better value for money - I could get airport transfers, hold luggage and an extra tour all included within that price, which we'd have had to pay extra for with Groupon.

So my advice is only book a getaway with Groupon if you've searched all over the net for a better deal AND you're completely flexible with your dates AND you have phoned the travel company in advance to find out what the supplement is.

I'll now have to go through the hassle of cancelling my Groupon order and getting a refund, which will take about 7 days.

More then once I have order a few thing at a suppose price but when items arrive they are not like the picture and made with a cheap material. Not worth spending your money

Well I don't know what everyone else is talking about with their issues. But I have NEVER had an issue and when I have I called customer service (friendly by the way) they agreed to refund me my money every time. I highly recommended this site! But MAKE SURE TO READ THE FINE PRINT ON ALL PURCHASES. I can't stress this enough!

If I could go into the negatives I would, Groupon is terrible! They advertised a hotel which the hotel had no vacancies. When my partner and I arrived at the hotel, they explained that they have been booked and they aren't sure why Groupon would be advertising for them. Groupon then proceeded to charge me close to $200.00. I contacted Groupon, they mentioned that it was my "Bank's Fault", so I contacted my bank and they explained that in fact it was a charge made by Groupon. I have dealt with this for four days.
Also this was a mistake on their end (Groupon), they told me I cannot receive MY MONEY back for 7 to 10 days, which makes no sense to me, especially if this was their fault in the first place. I spoke to three different individuals, one being the "Account Manager" Jay, he was not helpful at all, and made my situation worst.
I am not one to post reviews, or to complain but this is absolutely ridiculous.

DO NOT USE THIS COMPANY.

My issue with Ideeli is a technical one but I won't start on a sour note: Ideeli has some fabulous deals and I think their return policy is reasonable and fairly easy. One time I needed to return an item, I had exceeded the amount of days allowed to return because I was out of town. I will say that they were not responsive over email. I googled "ideeli" and "phone number" to find their actual customer service line. After leaving a few messages, someone got back to me and they happily agreed to take back the return as a one time courtesy. Now if I have issues or questions I just use their "chat" option. Someone is always available w/ an answer. I think customers have to realize this isn't a huge operation like Gilt where you might get a response more quickly but the items are more expensive. Now for my real gripe. One day I logged on and the images just didn't show up when I clicked products. The "chat" rep informed me that the site does not work w/ any search engines out of date. At work we have to use IE 7 because some of the apps we use are not yet compatible w/ IE 8. To me it's ridiculous to have a site that goes on sale at 11:00 and not make your site accessible to many who are at work and have locked down settings. I really hope Ideeli fixes this soon because I won't be buying anything from them until then.

DON'T USE GROUPON, THEY ARE A BUNCH OF LYING STEALING THIEVES! Good luck getting help with an order than never arrived. It is your problem, you lost my package and you need to replace it or refund my money. NEVER USE THEM FOR ANYTHING, YOU WILL BE SCREWED!

I'm back with providing feedback on Ideel.com. After many months as a reasonably happy shopper with this website, I have learned that Groupon had recently acquired Ideel.com. Ever since the acquisition, Ideel.com stops responding to emails or Live Chat. If you have customer grievance, good luck to you. Their return policy has changed for the worse, i. E., you no longer get free return shipping for credits. You get original payment back but have to pay a hefty $8.95 return shipping fee. At this point, I cannot get in touch with any customer service agent to even inquire about combining shipping fee for items from different orders. I also received an item whose color is different from the one stated on the website and I cannot get in touch with anyone to inquire about it. And then the return window for this item just closes so quickly and now I'm stuck with the item. Groupon has got their act together faster and get customer service back to an acceptable level at Ideel.com or I'll take my business elsewhere!

My son accidentally purchased two child instead of adults tickets to Universal, for the run around to try and pay difference before wasting a trip to California. No one helped up when I texted last year and this year had to go through two other people to get the assistance we needed. MIND YOU UNIVERSAL ASKED FOR REDEMPTION CODE I finally get from Groupon and now they can't help. This has been a nightmare. No one even cares. They got their money why would they?

The items are cute, sure. But don't let ANYTHING be wrong with your order because their customer service is HORRID. ABSOLUTELY AWFUL. I'd rather be forced to shop at WalMart for my fashion items than ever deal with these people again. Service is a lost industry people - sometimes a great deal really isn't worth it.

Groupon Getaways is a big scam. Plz beware.

Once u see a deal, do little bit of homework go to the company website and see what teh rates are, u are going to save or equal to the price, when groupon says its gooing to be 30-50% off, it isnt actually no more then 5%. Which comes with any normal website.

I have complained to groupon with all the printscreen and website details, not once, twice or thrice but 10 times now and i think they dont really care

Now i get why the company is dying slowly... BEWARE

DO NOT try to resolve any problem on their web page or cell phone app, it is way too complicated and time consuming.
I got Groupons phone number from the BBB site.
It is:
*******482
I finally got through and the problem was resolved.

BEWARE: When purchasing the" Made Premium Cleaning Services " Groupon YOU WILL NOT be able to reach anyone on the phone at anytime. There is no possible way to call this company before your cleaning service! ALSO! YOU ARE locked in to monthly service CONTRACT! It's all in the small print. Can't use for move in or move out either. Learned the hard way.

I ordered a bowling package and I could not find any fine print on the purchase I was looking to see what the limitations were and nothing showed so I purchased it, after I purchased and it popped up that it's not valid until 24 hours after purchase and I can't get a refund I've tried calling they send you to the app I've gone in the chat and nobody responds this is terrible I will never buy from Groupon again

On March 12, I ordered a Cable & Gauge Boatneck Elbow Sleeve shirt with a handkerchief hem. Instead of the shirt I ordered, I received a Cable & Gauge Marine/Cloud shirt. I was told that I would receive a refund considering it was your mistake, and my account was credited. I was also told that it cannot be exchanged. Then, I again ordered the Cable& Gauge Boatneck and for the second time received the Cable & Gauge Marine/Cloud Shirt. I enjoy shopping on your site, but have to question why I received the wrong item twice. I believe it's the wrong stick on labels on the packaging bag. Now I have 2 tops that I don't want. I question if other people that ordered the top had the same problem and would still like the original top.

I am a Groupon select member, its a waste. Without membership, you could still use the special coupons and receive offers, with membership it is expensive. So avoid membership of 5$ per month.

Horrific treatment by Groupon, advertised case of wine with free shipping, when paying for it, shipping was $29.95. Groupon has been totally useless in resolving this matter.

I've used Groupon for different items and have saving money doing it. I have gotten show tickets, oil changes, meal deals, plus deals on up coming events.

Very bad service. Booked a coupon with Groupon for a lunch at the mirador. Couldn't redeem it since Groupon never mentioned it can't be redeemed on Sunday on their voucher. Very bad experience. Cheater company. Wasted my money over Groupon. Never use it.

I ordered from these guys a 2 pack of clarisonic brushes. My order took 3-4 weeks to actually get here, and the brushes didn't even fit or work right. I got all ready to return it, and the return label option didn't show up on the website, so I called them. I waited for about 25 minutes for them to just tell me that I can't return them or exchange them. So I basically wasted 16 bucks on something I have no use for. I'm very unsatisfied, and I paid 16 bucks to learn that these guys are not good to buy from. DO NOT BUY FROM THESE GUYS.

They sent the wrong size quilt. I did get a prompt response from Customer Service, saying they would issue a return authorization within 1 or 2 days. I have never received it. DO NOT BUY FROM THIS THIEF!

My rating is for the Ideeli that existed before being bought by Groupon. Ideeli used to be the site that I would purchase from at least twice a week. They were affordable, had ridiculous sales and a really good inventory. Then one day in 2014 they sent an email about being bought by Groupon which I thought was horrendous because I always used to laugh at Groupon and their horrific sales.
Eventually things got worse; they erased all of my favorites, changed their inventory and even changed their models so the outfits didn't even look good anymore. Prices went up by about $5-10 on average and they started charging an additional tax at check out. Now you have to go through Groupon.
This was not ideeli reaching out for help people, they were super successful. This was Groupon buying out what they saw as a competitor and getting them off the market. Which is why a previously fully functional website has now been relegated to just a section on the Groupon site.
They will eventually phase out the 'Designer' section on Groupon and Ideeli( I refuse to call it Ideel) as we know it, will cease to exist.
Well played Groupon, well played.

The products I have purchased are inferior or they don't work at all. Cannot get in touch with them. I will never order here again its a waste of money. You get better stuff at the Dollar store...

They have one of the WORST customer service groups ever. They put an ad out for my company without even finding out how I do business or what makes me unique. They put a picture of a sub on the ad that looked like a big brown TURD. When called they said they have a brand to protect but didn't care about my brand what so ever. The write was written by a 10 yr old for sure. I would NOT do business with they guys they are TERRIBLE to say the least. I would Recommend DO NOT do business with they they only care about their business not yours.