Groupon

I have been trying for over a year to use the website and app. Everytime I want to buy something it does not work. Charges my credit card, then says I have to wait for a refund for 10 days... Then to actually buy acting I have to go through their HELP desk which totally sucks. Emails, Calls, Live Chats... Does ANYONE WORK HERE? Customer Service is WORST EVER. Their Shareholder have NO idea how bad this site is...

I placed two orders through this awful company and both were messed up. I will NEVER EVER shop here again. The first order was 6 pairs of shoes for my bridesmaids. I was excited to see the perfect shoe on their site. I had been looking for months. I finally got the package and open it to find that they had sent me an incorrect size on the 6th pair. I emailed the company to see if I could get a replacement. They told me they were sold out and only offered a refund. I was so mad! This was a huge error on their part. The correct sizes were ordered and were on the slip however they placed the wrong item in the box. I am still waiting on my refund and this has been a huge headache since it is for my wedding. The next issue is that they cancelled the second order and didn't notify me. Are you kidding me? I chatted with an online rep and literally got the worst customer service. It was the least helpful conversation I have ever had in my life. They gave the most confusing reason for the cancel... it didn't even make sense and went around the issue. I would have been happy with good customer service and a reasonable explanation but definitely did not get one. I love shopping online and finding cute products, but I will order from somewhere else next time!

I bought a Sonic toothbrush for Christmas. The brush tip stopped fitting on the handle so I contacted Groupon and since it was purchased before Christmas it was now past the 45 days so I had to work with the selling vendor, Great Smile and Vanity Planet: BOTH HORRIBLE.

I received the REPLACEMENT and, as I expected, the exact same issue happened. I am NOT HAPPY that I am only eligible to receive credits instead of a refund. If they are only selling products for a cheap price but the products are junk, WHY SELL THEM? 100% for profit! They do NOT care about customers. They do NOT care about quality. They do NOT care about providing good customer service OR good products.

I will never ever do business with Great Smile, Vanity Planet, or with Groupon. I am VERY disappointed and frustrated that they sent TWO DEFECTIVE items and expect me to order something else that's ALSO likely defective. HORRIBLE SERVICE! HORRIBLE PRODUCTS!

I am a business that sold my service to goupons I had a contract with them to self 200 goupons for daily deal I was not aware that they continue selling it for weeks and they end up selling 400 goupons I tried calling them emailing them several times for them to stop by that time the damage was already done. I am a small business and do not have the staff to handle that many Groupons so I am doing the best I can with the situation. Groupon will not get the bad name but I will because of scheduling issues but I will give quality service every time sorry to all of my customers hope you will forgive me I will do the best I can. Thank You. Marie's Helping Hands

Why did Ideel merge with Groupon? Groupon is good at what it initially set out to do and Ideel was awesome at what it set out to do. I was almost a daily consumer! Now? Ughhh! The clothes look cheap and I don't even want to understand how to navigate to look up shoes, jewelry, etc. Goodbye Ideel. You took a good thang and made it bad. You cheapened yourself. SMDH@ Ideel w/Groupon.

While Groupon (and Livingsocial since they are the same company now) promotes itself as saving you money, be careful in what you buy. I had purchased a groupon from the Things to Do category and after finding out it was not appropriate for my family, could not return or even get a one time exchange for another Groupon. They flat out denied the request, stating NO REFUND. This came from various levels at Groupon and their unwillingness to work with me as a customer has lead me to not use their services ever again. So now I'm stuck with a groupon that has expired that I cannot use and they have my money and they have made no attempt to rectify the situation, so Groupons moto should be "The Customer is NEVER right".

I would recommend that you think twice before using Groupon or Livingsocial, try LocalFlavor first as their vouchers are good for 1 year from purchase and they can be returned or exchanged.

With internet orders we know things can go wrong. They should have a phone number to call and talk to someone, the chat center barely works and the people behind the chat obviously get in big trouble if they return or give a refund on anything. GROUPON IS NOT A SITE YOU WANT TO GET DEALS FROM UNLESS YOU WANT TO BE ROBBED OF MONEY!

Groupon is a really good site for deals, not so good for those who want something for nothing (most people these days) - Yeah some things are over priced but the answer to that is don't buy.

They put sky rocket tag prices on the items to make you think that they're giving you
A good deal.Its a good deal for people that don't know about quality.
My first and last... rip off!

Never shop with Groupon the worst business setup I have ever seen in my life. Trust me I never complain normally but this firm takes the biscuit. Had to give 1 star would of give 0

I purchased an oil change off Groupon for $25 and once they completed with my oil change it was a total of $52 at a local oil change place it's OK to have fine print but you guys are running a scam to get people inside of your location and Groupon is allowing these things to happen so be careful when dealing with Groupon or the people that are selling on Groupon

How can you not love Groupon... great daily deals and fun stuff to look at in my area. Easy problem resolution on the rare occasion that happens, and an excellent website that is easy to navigate.

I used my groupon buck to purchase a coat, but it took 50 days to received, 40 days behind their promised deliver date, the worst thing is when i open the package, it is not a coat, it is something else, like children's custume, I contact groupon and they told me that they cannot help me, i have to contact merchant directly. So i ask merchant information, they see they do not have, i have to initiate. They used my Groupon. Buck pay merchant and the told me they do not have information because all goes to computer. I bought item in their webpage, and they do not have any information? I ask to fill a ticket to investigate this merchant, but daniel by customer because they do not Investigate they merchant. I try to let othe customers knows ~ never accept thir groupon buck, they do not protect you.!

Purchased $30.00 50% OFF Voucher from Groupon for Body Shop for Christmas. Attended store and most items werer 50% OFF. After picking several sale items, at the cashier, I was advised the 50% voucher was only good on items NOT ON SALE. The stocking stuffer items I wanted, were on sale so I ended up buying useless things so I could us my voucher.
It was stated in the fine print voucher is only good for regular priced items. I would of been better with out it.
2nd Groupon I bought was a colouring book for adults for $9. At a large saving. I paid for the item, but when I got to the shipping page, they chared $15.00 for shipping. I could have bought the book at a store cheaper but because I already paid for the voucher, they had me for the extra $15.00.
When I complained, was advised it was again- in the fine print. Make sure you read all the instructions before paying. Wish there was a way I could of cancelled the order and got my money back. Have not heard from them since...

First off I booked a room thru Groupon to save only to arrive at my confirmed paid hotel to find out Groupon is not accepted there. Which rise a red flag of why did Groupon take my money if they knew there no longer with the property. So the hotel GM stated I would have to be refunded by Groupon cause one they have no reservation in their system and two they don't accept Groupon. So I contact Groupon via email cause they have no C's number. The state I have to get a letter in writing from the hotel stating I didn't stay there. Wait, wtf do I have to get a letter when y'all know I didn't stay there cause y'all not affiliated with them no mo as of 8 months ago. Smh you mfs contact them not me smh. I drove 5hrs to be disappointed I refuse to do any other $#*! when y'all knew. So refund me money ASAP

ILOVEKICKBOXING.COM Go check it out! These people are AMAZING! My first class was tough, but everyone is so motivating I signed up right away. Now I love going, not only for the Intense, Amazing Workout but for the Awesome People there. Definitely 5 Stars

I ordered a Wall Mural from Ideeli. Instead of the mural, they sent me a different product that was stickered as my item. When I contacted Ideeli, they admitted the mixup and offered to put me on the waitlist for the item I ordered and paid for in good faith. That would be fine, except that I get the same notice of availability as someone who may have waitlisted long after I had already paid for the item. They will also keep my money until they receive the mistaken item back. They did offer a prepaid shipping label but made it seem like they were doing me a favor in doing so. They gave me a $10 voucher but I really would prefer that they fix their mistake!

I ordered a restaurant discount from Groupon last year. Wasn't credited the discount but was charged. Had to dispute it with my credit card company.

Now, I gave them a 2nd chance, this time to send Valentine's flowers via FTD. Groupon has charged me and this time credited my account the discount, but FTD's website isn't honoring it.

What a clusterf*&k! They won't get a 3rd chance from me. Their deals LOOK great! But don't always expect it to work out. I, for one, am 0-for-2 with this company. :(

Purchased tickets to a Vegas show, I'm visiting for a week. The venue said they didn't have any seats for that night, (it only plays twice a week), they said come back next month but the tickets expire the month before. I said I'm visiting from Canada, I don't live there.
Contacted Groupon for a refund, they wanted copies of all emails from the vendor and myself, and all transaction numbers, etc, they said it may take up to 7 days to complete their refund investigation. I had to contact them a week later, and they asked for all that info all over again. I said check the claim number I gave you. After a few minutes they said the original agent dealt with it. I said I never heard anything except to wait until they contacted me. They didn't.
They said the "fine print" specified the tickets were subjected to availability. REALLY? They oversold the event, and that's my problem?
So who gets my money? And for what? I didn't receive any merchandise and I didn't receive a service.
This company is only bent on selling, selling, selling and not servicing their customers. They don't even know what they're selling. They are a "turd" party middleman with their fingers in your wallet.
This is the first time I've ever used them and it will be the last. Don't make the same mistake I did!

I ordered a code for a photobook through groupon at the cost of £15. When I went to log on to my account to find the code but I couldn't log it, the password reset didn't work either. So I went on to live chat. I spoke with Reycel N and was told he can't find my account and there was nothing more he could do. I provided proof of payment and my account email address. He just said there was nothing he could do, just kept asking for my email address. Which I gave him 10+ times. Taking money without providing the product is theft. I am absolutely disgusted by the awful customer service and theft of my hard earned money.

Groupon is a amazing I recently bought a laptop for 124.00 that's refurbished. WORKS PERFECTLY! It's a HP 11 Blue great price and great service! Shipped in 2 days just like it had assured me. It looks new! (Reminder it's REFURBISHED) All in all groupon is a great sight with amazing deals!

BEWARE! I have been struggling for over 5 months to get a refund - they claim my credit card was refunded but after contacting my credit card company several times & groupon back & forth all afternoon yesterday, I have filed a complaint with the CC collections department now - groupon claims "its out of our hands" & has no proper receipt that the money was deposited to my credit card - scam me out of $400 BUYERS beware

Business owners Don't go With Groupon!
I am a business owner and started a Groupon campaign. They are selling vouchers and I am providing services. GROUPON IS NOT PAYING ME! They are finding silly reasons like my EIN is not validated and other stuff. My sales rep is not answering my calls and not returning my calls! I am not going to accept any more vouchers and I am going to sue them!

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