Groupon

We bought an expensive museum entry for around $200. When we went to the museum they said they couldn't take it until the specified date but none of us had that day off work. We called right there to cancel because we decided to pay full price to enter the museum. To our surprise they weren't open on weekends because according to the voicemail quote, "they don't like weekends". I thought that was strange because they said on the voucher that I only had 24 hours to get refund but how can I refund if they are not open. On the main website It said I had 7 days to get a refund. So I called today. They said i had to email them. That is bullcrap you cant have a 24 hour refund policy and not have your phone lines open. I told my credit card company what is up and they said they cant do that and that they are helping me dispute it.

I have been shopping with Ideeli (now Ideel) for a couple years now. In the past when I've had issues with orders, they were somewhat responsive and apologetic for their mistakes. I've had problems from torn items to very delayed shipping but I still shopped there because the deals can be quite good. I'm done now! I placed an order and did not receive it until a month later. At no point did they contact me to explain that the shipment had been delayed. The shipment date was changed but I was not informed. When I contacted them there was just indifference about the fact that it was nearly a month and I had still not received my order. I waited until the last date of the shipment window had passed and then cancelled my order. A couple days later I looked in my account to see that the order had not been cancelled but had been shipped instead. I chatted with a representative who seemed to be a bit more sympathetic and said I would get a refund and $10 credit for my frustration. Neither were posted to my account and the chat conversation was not emailed to me. When I chatted again with a representative they said that their was no record of my chat in the system. This is just one of the series of poor experiences that I have had in the last few months. I don't know if they are under new management or something but their customer service is just not good anymore. I've learned my lesson and will be taking my business elsewhere.

There is no accountability for product. I ordered a set of 1000 TC sheets, received them and in less than a month, the corner seams literally shredded. I asked them for the information for the supplying company to allow them the opportunity to replace/refund the product and was actively REFUSED the information! They wouldn't even allow me the courtesy of contacting the vendor so they could know the product was defective.

Each email I received was a simple regurgitation of the '14 day return policy'. So, essentially, even though the product was defective (I'd be happy with a replacement) they refuse to do anything except shut me down.

TERRIBLE SERVICE.

I purchased through Ideeli only to find that the item I wanted was no longer available. I emailed Ideeli and got a NON-RESPONSe that simply reiterated the policies. In other words, I was screwed. And, NO, I did not want anything else on the vendor site.

I paid Groupon $178 for two automobile detailing "deals, and I ripped off. The Groupon deal was for detailing of my two cars by ProWax Auto Detailing, a fim supposedly in Philadelphia Pa. Sadly, ProWax Auto Detailing ignores phone calls and emails, and appears to be a scam artist. Groupon has similarly ignored my complaints and has sent me form emails with alibis for why Groupon cannot respond soon (probably it is overwhelmed with complaints).

I ordered an item from Groupon and never recieved it. The tracking number said it was delivered to my house but it never came. When I e-mailed Groupon, they more less said they could not help me and to contact Fedex. That also was a big waste of my time. Groupon took out the money for the item the VERY day I ordered it but they are not willing to help you solve any issues. Who knows if I will ever even get my money back. They haven't responded to my request to refund my money. NEVER WILL I USE GROUPON AGAIN!

Their customer service is terrible! I recently returned an order and they incorrectly issued a store credit instead of the refund that I requested. When I contacted customer service to correct the problem, I dealt with a snarky, condescending woman who was less than apologetic. She offered to submit my concern for investigation, but apparently could not do anything else for me. When I explained that I would prefer to have the problem fixed immediately so I could make another purchase, she stated that I should hold off on any purchases because "we don't want another problem, do we?" After my concern was investigated, I received an email assuring that my credit card would be refunded. After a month and no refund, I contacted customer service again and dealt with another rude customer service representative who finally figured out what was going on, stated he would have the refund reissued, and then hung up on me. Needless to say, I won't be doing business with them again, there are plenty of other deals websites out there.

There may be cheap deals to have but that's it. GROUPON IS JUST CHEAP-
Through & Through.
Hands down the $#*!TIEST Customer Service ever- I stopped using them altogether a while ago but my sister got me a gift through them.

When I try to contact their $#*! customer support via the website, after I click the Groupon I need help with for "My Stuff", the browser just keeps resolving, around & around & then finally gives an error message "Oops, something went wrong".

The only thing that went wrong is that Groupon is too cheap to respect their customers with a functional customer oriented customer service- they are selfish!

Of course I can't reach anyone by phone. Now I will go to my 3 Social Media accounts to give a little blast on how disgusting Groupon really is to my thousands of friends & followers. You suck Groupon.

My boyfriend and I bought Groupons for 1 hour massages, after trying many times to book an appointment with the company we finally got appointments. Just to have the owner call us and cancel an hour before our appointments, due to his daughter breaking her arm. Which was absolutely understandable! He was supposed to reschedule us but then avoided every call and email from us about rescheduling. My boyfriend was deploying in the next month and I stressed this and how we would need to at least get him an appointment before he left as the Groupon would be well past expired once he got home. Still no response. Groupon was no help as they will not refund our money or help us get in touch with the owner. He ended up deploying and our groupons are now expired with no massages... big waste of money and time for something that is supposed to be relaxing.

I gave them two stars because I did buy one Groupon before this incident for extra tokens at an arcade while I was there and used it immediately. It saved us a little money but I would never use Groupon for anything else.

I had a credit from Ideeli once they officially merged with Groupin the credit is no where to be found. I'm going to start a class action suit against Groupon if I don't get my money in 7 days.

Groupon is another company that takes your money and could not care less if you get your product or in my case not, they will not help return phone calls when you do get to speak to someone they are rude and could not careless. They want you to deal with the company in my case is Car Audio Service to resolve but they do not reply to any contact whatsoever so back to Groupon who guess what asks me to contact Car Audio Services again. THIS IS THE WORSE COMPANY I HAVE EVER DEALT WITH. STAY AWAY UNLESS YOU LIKE STRESS.

This site really is bad with offers, most of the offers are fake and other site more better offers, event there are no review columns for people to put their comments about the product sold by them

Although they say they have some, like $10 off, or free shipping, you have to perform some other action, sell an item in 15 days or join a paid site before you get coupon. Waste of time.

Deals can be great or a waste of time. I wish that they would let you know if a certificate is about to expire. I've not been able to use two that I bought because they expired.

I purchased Denver Aquarium Package and it said processing may take up to 2 hrs. At the same exact time as my mther got her package and hers went through immediately. I wait 2 hrs and nothing! I contact customer service and explained we were going the next morning and this needed to be rectified now because we are going in the morning, have reservation time slot already and it had already been after the 2 hr mark. She said I can check you credit card numbers (huge red flag!), but it could take up to 24 hrs and I cant do anything plus she said that well the system doesn't show that the purchased failed or anything. I once again explained that this is not accurate because at this point my mother bought the package I did as a backup and yet again it went through immediately. So she said I could cancel my order and place another, I said no cancel it completely and I will never be using this company ever again! BS that nothing could not have been done further and to ask for someone's credit card information with out an ability to do anything is a huge red flag! Be aware of this company, all crappy products from china and they have sketchy people working there, with terrible customer service.

Tried to purchase an item and just got an error message. Tried in multiple browsers. Customer service is non existent. Just gave up. Will purchase through a reputable retailer.

I recently purchased two groupon deals for The Chequers Pub in Lychtett Poole, Dorset. One was for a carvery for two, and when we went along for the meal the potatoes were rock hard as were the yorkshire puddings. The wine was almost undrinkable and the puddings (the menu said they were £3.50 each) were very tiny. The cream tea was even worse, with two small oblong iced cakes (the ones you get for 99p for 6) which were shop bought and like cardboard, along with scones that were bought in bulk and very small, cold and tasted dry. The sanwiches and tea were fine. The jam was just a red type of jam, no strawberries in it. Don't buy deals for this pub as you will be dissapointed. The tea cost £15.00 with a glass of sparking wine. You could have got a better tea in M&S or Debenhams.

I was told that Groupon contacted Quizno's to honor the groupons I purchased for use at this merchant. When I contacted them and spoke to the manager at Quizno's they in fact told me that they specifically told the representative at Groupon that they would NOT honor my groupons purchased. The merchant has told me to go back to Groupon to get my full refund for money spent. Being that I am the consumer, I shoudl not be the one in the middle of the conflict between groupon and quizno's. I paid groupon for a service I'm not receiving and at this point and being very patient, I should just get a full refund. Enough of this back and forth and putting the customer in the middle.

HORRIBLE HORRIBLE COMPANY. Never will buy anything from them again. They sent me the wrong item which was supposed to be my daughter's Christmas present and no response from customer service for 2 days, contact them again, and all they would do is refund my money. Never will shop with them again. If ZERO stars was an option, that is what they would get.

I am a big time online shopper. I can tell i've shopped almost all major online clothing companies for last 10 years. Ideeli website is the best clothing store you can imagine. The customer service is also very good. First i thought chatting customer service was a little lame but actually it works better than phone. The reps know what they are doing. Email replied within same day. I stop shopping nordstrom or macys or bloomingdales. I saw a number of bad reviews and i decided to write a real review for ideeli.com. When you order online you have to know very well about your body since you buy items without trying them. You have to be savvy to be a successful online shopper. I've order items from ideeli at least 3 times per month. I never disappointed with my purchase. Yes shipping is sometimes very slow but the price incredibly inexpensive for the brand names! If you need awesome dress for $50, you should be patient.it is worth it. If you are looking for a gorgeous dress and cheap and it should be delivered fast? Come on! Then go to neiman marcus and spend $300 for the dress you could get at ideeli for $50.

They used to be good0 No more! Like many companies today they bait and switch- prime you. -once you like the idea try it- then you are disappointed after the 1st decent transaction. I ordered a fur item- Brown- they sent me a Grey one! OMG - sure they will give you back a refund only if they take out 12% in return fees! Wow horrible- Why would I order anything from them again? They can't get it right- size, color - doesn't matter YOU WILL NOT GET WHAT YOU ODERED- just what someone throws in to take your 12% and disappoint you. I see this site going downhill FAST

I placed my first order with ideeli (now called simply ideel) just last week right before I found all these negative reviews at sitejabber. Buyers' remorse set in immediately and I seriously considered cancelling my order. But first I wanted to do some price comparisons on the items I purchased. I was able to find comparable same brand items to 2, and identical items to 2 more of the 4 dresses I bought. Ideel had MUCH better prices on all but one of them (up to 3 x cheaper) and they were only $2 more on the 4th. So I decided to let her ride and didn't cancel my order. I was expecting a ridiculously long wait for my order to arrive - again based on reviews here - but was shocked when the tracking info indicated the delivery date, only 4 days from purchase. My package actually came today - 5 days (counting Saturday & Sunday) from the day I placed my order. Pretty darn good as far as I'm concerned. I haven't tried on my dresses yet, but they all look great out of the box. The fit and quality aren't really the seller's responsibility but I'll update my review when I've had a chance to try everything on.

UPDATE: After getting them home and trying on I'm pleased as punch with all four dresses purchased on this order. I've worn them all several times and the quality and fit are great. My 5 star rating stands!

Do your research on any company that you may consider purchasing a Groupon with. Some of the companies have horrible customer service and Groupon is unable to support any issues that may occur.