Groupon

Bought a groupon and have no way to use it. And price is less expensive on website. Tried to return it but they refused. Even tried to get a credit and they refused. Groupon-good bye!

I often use Groupon to purchase movie tickets. I have also used it a few times to purchase products and event tickets. It is a fun venture perusing Groupon. So much to offer.

I purchased cosmetic service in January for $349 and after reading all the bad reviews about the company provided this service, just cancelled this order and got refunded.
A few months later I noticed, that I have never received my refund on my credit card back. I called to customer service and asked them, what is going on?
They said, that I have all my money on my GROUPON ACCOUNT! I told them, that I will let them to keep my money on Groupon account only if they will pay me 25% interest I am paying to my credit card, they refused, but said, that I should not worry and I can use my Groupons money at any time even if I don't want to, they don't care.

Careful purchasing from Groupon. Groupon does NOT verify whether a business is legitimate before advertising and marketing the business. I purchased a Groupon for a massage, went to the stated location, and learned that there was no such Massage business there. The address was owned by a Democratic Political party. I informed Groupon of this and also said the business had 3 other people come the week before on a Saturday looking for the same massage business. Groupon knew the business was possibly non-existent and complaints were coming in yet Groupon continued to advertise for them for a whole week at the very least (maybe more). When I told Groupon the address belonged to a Democratic Political office they asked if I wanted to still use my voucher. They said the merchant had confirmed 6 days earlier that they were in business. Groupon also gave me the same address that I went to and was fraudulent. I'm so disappointed in Groupon and the lack of customer service. I Asked to speak to a supervisor who said the same thing that the first rep said. The surpervisor tried to assure me the business had verified they are accepting the Groupon and then gave me the same fraudulent address. I asked are you not listening to me? I'm here for my appointment and I'm telling you this is not an address belonging to Green Land Spa (massage place). Worse customer service ever! Groupon doesn't care.

Some of the best deals online. Local deals are great buy if you are trying to find something to do. You can find quality products on Groupon products, be sure to read the reviews before you buy.

After receiving several Groupon mailings for refurbished iPhones, I bit... what a mistake. I was sent a fedex tracking, and the number tracked, literally all over the us. I never received, could not contact Groupon. Do yourself a big favor and NEVER, EVER ORDER FROM GROUPON

I bought a cleaning service. They didn't have availability for over a MONTH! DAMN RIPPOFF! Then when I immediately tried to get a refund on the same day I purchased the service, I was given "Groupon Bucks". They wouldn't refund my card!

I tried to contact them and they referred me to a refund service THAT CHARGES A FEE! How does anyone with a conscience or a iota of decency work for this scam outfit?

I purchased Orlando, then they take me hours away. When I try to cancel no option. I tried to cancel but they would not accept the cc I purchased with.

Do not fall for the statement Groupon makes saying you can buy now but get a refund within 3 days of purchase. This is a lie! I tried to get a refund within 2 days, I was asked a barrage of questions why I wanted it and then told they won't refund it but would turn it into a credit for another groupon or give the current one as a gift. I don't respect anyone that doesn't honor written policy and they want your reason for cancel so that THEY decide if it qualifies as a good reason. I purchased it for a special occasion only to find it wouldn't work for other parties involved, NOT A GOOD REASON? HOW RUDE AND DISHONEST!

I bought a Groupon to learn American Sign Language. Every time (Like 7-8 times) I tried to use it, it sent me in circles and wouldn't let me use it. Tried contacting Groupon and couldn't and tried contacting the International Open Academy where I supposedly purchased the ASL class and I get no answer or the run around of where/who to contact. I am done buying from Groupon.

I placed an order with Groupon... not my first. An hour later, I found the same item for much cheaper elsewhere. Went to the Groupon website to cancel my order. I received an Order Confirmation with Order Number from Groupon by email. Clicked on the link they provided to "Cancel My Order". When I got to the website - my order was not listed. I tried to call - but the recording said basically "they are too busy to answer the phone". So, I used the Chat feature. After 45 minutes of "chatting" where I provided EVERYTHING - my order number, the credit card I used - I even scanned and emailed a copy of my Credit Card statement showing the Pending Charges from Groupon. They just could not find my order and told me they would contact me if they found it. This morning, I get an email saying they found and it "thank you for your order". They did not even cancel it! Now, I have to spend another hour trying to get in touch with them to actually cancel the order! So amateur I couldn't imagine ever shopping with them again! Poor, poor service.

I miss the ideeli dresses and looking for dresses that use to be on that site. The new site is awful the clothes are awful and I want old ideeli to come back like now

This company has the worse customer service I have seen, 2 times in row I had bad experiences buying through them,
1 time my order was canceled the day I was supposed to get my package
2 my order arrived late than it was supposed to be
When i called they were careless
I won't advice you to use this company

I accidentally pressed the purchase button on a Getaway that I was still mulling over. To my dismay since my Groupon account is linked to my credit card information it immediately purchased the vacation. I immediately wrote to their customer service and received a reply that they had to ensure that the voucher they just gave me was not used by the travel company. I called the next morning to Groupon customer service and they said they had not heard back from the travel company. I waited 2 days and called again and Groupon customer service said they have heard nothing from the travel company. The representative refused to try to do anything for me. He said there was nothing he could do but wait. This is $2000 they have stolen from my account and based on how redeeming works I only have 3 more days before the offer expires and I'm screwed anyway. I have a feeling Groupon never contacted the travel company and will send me some email stating that the offer code, coupon, voucher blah blah has been used and there is nothing they can do. Which will then force you to have to re book some other god awful vacation through them at another time. This is daylight robbery, poor customer service, and has SCAM all over this website. PLEASE PLEASE DO NOT USE THIS SITE! Save yourself from losing your hard earned money and giving yourself a headache.

The holiday grinches seems to be coming to your area early. I ordered an item from Groupon to have it delivered to my work. I get notification it was delivered. Since I leave work early and have not received it, I assumed it was in the building mail box for my work office. The next day, nothing come to me. The next day nothing. One week later, nothing. I asked Groupon where is the product I order. All they can tell me is that FedEx delivered it. When I checked the tracking number, it showed that it was transferred to USPS. So the local post office delivered it. This is where Groupon said that they can't do anything else as their tracking system showed as being delivered. Why can't they implement, like Amazon, an electronic signature receipt of the delivery by the person who got it. Every time I go through Amazon, the products I order there is delivered to the office and signed by someone and not delivered to the building office mail box. For all I know, it was stolen by the mail person from USPS or from someone in FedEx. Groupon doesn't want to help their customers with the products ordered through their website or change the way they have items delivered with a guarantee that it will be delivered to a person and not a building mail box or through a third party deliverer. I deleted the app and deleted my account. Let's hope that whoever stole the product I order doesn't try to delete my bank account or credit score. If that happens, Groupon is to blame for not providing a better delivery system for products purchased through them. Groupon profits are more important to them than customer satisfaction.

I had a really bad experience with Groupon in my business. Having worked with many advertisers I am familiar with the mistakes they can make in preparing advertising text and graphics. When I signed up for Groupon, I specifically confirmed that I would be able to work with the copywriters on what we do best to portray our business positively and accurately. Groupon called me two days before they set the date for our ad to run, and running a restaurant, there is not much time for desk work in two days. I told them I had never even seen the copy. Once they finally got it to me I found many errors. They even tried to write about things we didn't have! They refused to change anything in the two day time period. I told them I needed to approve what they wrote about us in order to run the deal. They said if I didn't agree to run the deal as is and on the day they picked, they would never run it. So be it. I don't respond well to threats. They were pushy, pompous and could care less about the businesses they are advertising. All they want is their cut.

I have been buying deals on this site for over a year. At first everything was fine. Then, I had a cleaning company refuse to return my calls to set up an appointment on a $70 voucher. This persisted until the deal expired. I DID contact Groupon before the deal expired for help and received none. I received a maddenign letter from Groupon accusing me of not contacting the House Cleaning company before the expiry date. I have the calls on my phone bill. They essentially blew the problem off. Then, they over-sold another deal and the merchant stated that they knew that they were overselling it, and that the merchant should not be liable because Groupon sold more vouchers than they contracted for. So, once again I am out money--now over 100.00. When I googled them, I found tons of complaints regarding the SAME cleaning company and the same deals. I don't think the issue is whether they fit into the definition of a scam or not. The issue is more properly couched as, "Do you get what you pay for? The answer is that 75% of the time you do not. I am basing this on one year's experience and numerous failed calls to customer service. I am writing to the Attorney General and Better Business Bureau in my state. At least if people do their homework they won't be burned.

I ordered from the top 3 sample sites this holiday season (Ideeli, Rue La La, and HauteLook). I ordered from all 3 a couple days before Christmas. Rue La La impressed me the most thus far. I had my package by Christmas Eve! Had my post office been open I would have been able to have the gift for Christmas, but I happily picked it up the next available business day. The dress was great and I was impressed. Ideeli arrived about a week after I placed my order. Not too shabby. Once again, the dress was as described, HOWEVER, I also ordered a watch and the color on the website looked RED. They sent me a PINK watch. I nor my daughter wear pink. So we had to take one for the team on that. As it was non returnable. I have yet to even have my package from HauteLook even shipped! So they come in dead last.

Regarding Ideeli, the fact that their return policy is so strict, I can't continue to be a customer. I am deleting my account as of today. The lessoned I learned is to do business with companies that are about TRULY pleasing their customer base (ie ZAPPOS). While I don't dislike the company I won't be recommending them to my mom, aunt, daughter and girlfriends. All who are bigger shoppers than I am.

I purchased more than 10 vouchers and did not get into problems. I purchased a voucher and the vendor did not honor for service at a reasonable time frame. I purchased cleaning solution and the vendor can schedule appointment only after 1 month, which is not acceptable for a cleaning solution.
Basically the vendor is trying to not honor the groupon coupon. When I complained to Groupon, they said that the vendor is still honoring the coupon (giving appointment after a month!) and refused to refund.
Who in this world will wait for 1 month to clean the house. I am not sure, if the customer service reps or management does like that.
Basically, they are not trying to partner with good vendors and improve their service, they are just trying to sell whatever they can before going out of business. If they continue like this, because of negative comments, they sure will vanish soon.
I am sure, other people who purchased the voucher is facing the same problem. Either they did not complain and vowed to never use Groupon in their lifetime or their complaints also went in vain.

DO NOT purchase any vouchers from Groupon unless it is a known vendor and read the terms and conditions

Groupon really sucks. Charged me $382. And I requested the cancellation. And they just refunded me $143. The customer service really sucks. And the shipping processing is extremely slow.

OH MY GOODNESS!
ONE SENTENSE TO EXPRESE THIS SITE: CLASS AND INTEGRITY IN THEIR PRODUCTS MEETS PERFECTION!

I just signed up to be a member at ideeli.com. So far, I have received 3 shoes!
I extremely love the shoes and the great quality! The shoes feel like a million bucks! I got all the shoes at a discounted rate e. G $29, $39. Talk about quality!
I could put on these shoes and stand at multiple places for 18 hours without feeling the slightest hint of pain on my pinky toes!

The only thing I'm not very much impressed with is their clothes. For some reason they are coming a little to big even after checking out their size chart.

After trying a couple of mediocre sites such as shoedazzle.com, I do not have any complaints about this nice site.

They have honestly made me visit the site once every 2 weeks because of the irresistably great items they have. I always find myself want to spend my money every time! Shoes are my weakness and they have literally killed me!

I LOVE IDEELI.COM

Ordered two Google Chromecast Laptops at $129 each on Nov 20th, Tracking shows Awaiting Fulfillment on Nov 21st, Fulfillment in Process Dec 2nd, Awaiting Shipment Dec 7th and received a tracking number on Dec 7th. 1st Call to them on Dec 15th, waiting 45 minutes on hold, and was told that I can cancel the order to get a refund! Told him that I want the item and will not cancel, can you please look into why and when I the item will ship? He said, he has no additional information, and that I can cancel the order! He was not helpful at all and didn't seem to care! Called again 5 or so days later and received the same response, spoke to a supervisor and got absolutely nowhere again! Tried to call again just now on Dec 24th and the hold time is over 1 Hour! Will never but from Groupon Goods again! This was supposed to be a gift! Customer Service is not helpful at all!

Our expectation when we buy online (Actual Price - Discount = Lesser than actual Price)
In groupon Exaggerated Price - Discount = Actual Price.

Meaning even if you go directly, you will get the same offer.