Groupon

I purchased a groupon for eye glasses at JCPenny. When at JCPenney their sale at the time made it much cheaper for me to purchase the glasses without using the groupon. The clerk in the store told me to call Groupon and the $75 I paid for the Groupon would be refunded. I did that and Groupon told me that they could not refund it as it was outside of their 3 day cancel policy. There is no way I could or should be expected to know that the JCPenney sale would be a lower cost within 3 days! I called Groupon and they told me that I would have a $75 refund to my account to use for anything else. Later when I went to purchase another Groupon I found that there was no credit to my account. I called and was told that the 3 day policy meant they could not refund it. I was told that they would. They said they had no record of that. So basically they lied to me on the first call about this. The Groupon is good for much longer than 3 days, so there is no way to have known the price was cheaper at JCPenney. I can only use the $75 at JCPenney for prescription eyeglasses. That is not something I go buy everyday! I have basically wasted $75 for an issue that was not my fault. I have been a very frequent customer of Groupon, but this is horrible customer service. A rip off!

I purchased 10k rope3.5m-24: Mens Solid 10kt Gold 3.2mm 24" Rope chain from Groupon for close to $300. I purchased it on October 2nd and received it on October 20th. It was for a Christmas gift. I gave it to him on Christmas and the item is already falling apart. I contacted Groupon and they will not do anything as it is outside of the 14 day return period. If a company won't guarantee the quality of an item outside of 14 days that should be the first red flag. I am on the phone with my credit card company trying to dispute the charge but I don't know what luck I will have. Do yourself a favor and stay away from this company. They won't stand behind their crappy items. -Holly

I have been a customer for ideeli.com for several months, starting 2009. I agree with several of the reviews on your site that ideeli.com is not a fully trustworthy to do business with. All of their complaints are mine too.
On 11/30/09 I placed order ******* with them. It consisted of a Jessica Simpson black dress and a pair of Harahuko high heel shoes. In their acknowledgement of my order, of which I have a copy, they stated "We expect to ship this item between Dec. 16 - Dec. 22,2009." I emailed *******@ideeli at end of December about my order and concern. I did not get a response for over a week. After my second email, they emailed me telling me that the order was shipped early December. They gave me UPS track number to confirm. I did and what UPS stated is that yes, my order had been delivered to some place in New Jersey (their warehouse?). I was so upset! Emailed this time to their *******@ideeli.com and quoted my UPS tracking findings. I told them I wanted a reimbursement of my money in my account since they do not return your money but they put it as credit in your ideeli account.
It has been about 2 weeks since. I have not heard from them and, when I went to My Account Shipments, a list of all your purchases, order numbers, date you ordered, etc, I found all info abt. My order has been errased except the order number and date of order. To the present time, I have not received an answer to my last email, have not received my money back and they have basically stolen my money and tried to erased everything about my order! What can I do? I AM A VICTIM OF FRAUD by Ideeli!

I put in an order, then get an email saying they cancelled it because they thought it was fraud... I waste my time. Very bad service! They don't want my money. I wish you to splurged quickly!

This website is garbage. I purchased a '$20 for $40 American Apparel' groupon in November and the same day tried the coupon and it didn't work. I emailed groupon and they told me to contact the merchant directly, so I did. I called American Apparel and they told me they'd send me another groupon code because the one I had 'cancelled' before I even used it. So I waited for my new code to be sent to my email and waited almost a month and didn't get a new code. I emailed groupon 5 times and they kept telling me to contact American Apparel. On one email, I didn't get an automated email and got a real person, Priya, and she replied with "I'll see what I can do" and never replied after that. Finally I called groupon customer service and the first guy was sighing after every sentence I said and was very unprofessional and rude. As I was receiving my groupon code for him, he told me to hold the phone as there was another line. I did and he hung up on me after 5 minutes. I called back again and the second guy was much nicer but told me that he couldn't do anything except tell the Groupon board about the problem. My coupon expired 3 days ago and they told me they couldn't refund me because it expired. It's expired because their customer service on email took 2 weeks to reply, every time.
Groupon is complete $#*!. I'm NEVER buying from this $#*! company again.

I purchased an expensive TV from Groupon--$1,300. It arrived in a plain cardboard box that clearly was not the manufacturer's box. It otherwise looked ok, and so I hung it up and plugged it in. It was defective. Horribly so. Weird bright lines and lights all over the left side of the screen.

I immediately called to return the item. After explaining that I couldn't just take this 70" TV to the post office to return and that it arrived via freight, the "customer service" rep said that the shipper will come to pick it up and that I will receive a refund 10 days later. Not ideal, but I waited.

A week later, I called to find out why the tv had not been picked up. The rep apologized and said that the shipper will contact me to schedule a pick up. That never happened, of course.

I called back a week later, and said that I was going to have to sue if the shipper did not contact me soon. The "customer service" rep said that he would "escalate" the matter, but he could not explain what that meant!

I then filed a complaint with AmericanExpress, hoping they can force a reverse charge, and I am also going to file a suit in small claims court if AmEx cannot resolve the issue for me.

Don't buy anything from this company--ever. Just don't.

Hi All, WARNING STAY AWAY FROM GROUPON!
Do not under any circumstances purchase live event tix from Groupon. I bought 2 tix for the event. The tix had the wrong date and they refused to offer me a refund. I didn't get the date wrong, the tix had the wrong date they sent me. We arrived at the venue and to my surprise nobody was there, and the gate was closed. I checked and rechecked my tix and yes, the date on the tix said January 17, but the event was on the 16th!

Don't understand the negative reviews. I think only the angry people which are few and far between make an effort to review the site while the happy people don't bother but I have to give my opinion. First, I looooooooooove Ideeli. My items are normally received the next week as indicated by the shipping. Some items take longer as they have to wait to get them from the manufacturer and the time varies. I think the negative people don't read the shipping guidelines and just think it's Ideeli's fault. All of my items were of great quality and at fabulous prices. I googled the itmes and I save big time. I even see a BCBG dress that I bought from Ideeli being sold on Hautelook a few times at 3 times what I paid for from Ideeli. Their red sales are epic but you have to be fast. It is frustrating when something you want sells out quickly especially during one of their red sales but the prices are very competitive and the quantities are limited in the red sale. So don't let these negative reviews deter you. Shop at Ideeeli!

After my account got flagged by IDEELI as fraud and got cancelled by them, they also had removed my previous $200 store credit. Worst than that I had an incoming 4 returned items worth of $129 also got confiscated after they received them (my account got cancelled AFTER my returned items received by IDEELI). I am still waiting for the remaining 12 items that I had placed on other orders and since they were already shipped (in transit till May) that they told I can no longer have the option to return for any reason because my account has been closed.

I am very very very disappointed, appalled by what they did to me. I now tell my friends to stay away from this site even though I was the one who highly recommended them before my account got closed. As a retail company, Word of Mouth Advertising is the most effective marketing strategy and way cheaper than any other methods. I am sad that they don't realize that 1 unhappy customer would cost them far more future customers that they could have gained to make one happy.

Goodbye, IDEELI!

They don't help you when you ask for a refund.
Some Groupons have hidden information like the address of a business thats 3 hours away from City that the post has in the title of the groupon. In order to view address is to open voucher but once you open it they say you can't get a refund. They will tell you that its a final sale to keep your money when in fact a business says that its not a final sale. Groupon use to be good and went down hill. BEWARE THEY WILL DO EVERYTHING TO KEEP YOUR MONEY! STAY AWAY!

I purchased a voucher for $10 to buy a Shutterfly photo book for $10 plus shipping. Prior to the expiration date of the Groupon it said "don't worry it never expires" WELL when I went to use it today it was a completely different order. It was $10 TOWRDS a purchase of a photo book. I emailed customer service and got nowhere. They told me I can give it to someone as a gift if I don't want it. I WILL NEVER BUY ANOTHER GROUPON''' EVER

I baught lipo w with vit B12b shots together. I had a horrible experience. The tech placed needle one fingerbreath below my acronium and the pain was so bad I thought my arm was going to be numb for ever. I called Krave and the owner and receptionist didn't care so I had to sit I'm my car for hours till pain went down. Then I show up again for my shots and the tech wasn't even there when he schedule my appt. After that I decided not to waste my time with them. Don't ever spend your money with krave. If something happens to you the owner and her staff w tell you there's nothing they can do.

I was adding things to my cart from my Groupon online app, it immediately purchased DOUBLE of everything I was adding to my cart. I chatted (you can't call them = "SCAM TACTICS") with someone immediately, and they said I have to reach out to all of the separate vendors. (13 in total) They can't cancel the order even though it, literally, just went through. Groupon sent auto response emails from the 13 vendors (from China) and, guess what, you can't respond or call or find any of their information to contact them to cancel the orders. Now I have over $800 worth of crap I was only considering (x2) being shipped. Groupon has single-handedly ruined mine and my family's Christmas. They take no responsibility for the auto ordering or any of their vendors. They don't even have proper contact information for the vendors you buy from. The Groupon chat person said that this happens ALL OF THE TIME!?!? Do yourself a favor and delete your account and warn others. What a terrible, disgusting company they have become.

PLEASE be advised that if you purchase a product that is DEFECTIVE they will insist that you send them the product back and get a full refund with no exchange options or any other accomodations. You have to go out of your way on your own to purchase mailing supplies and wait 7-10 days for a full refund, amazon would NEVER treat a customer that way! Then they had the nerve to ask me for a review on the product and because my review was dissatisfactory they DENIED my review! I have the proof! This is just bad customer service! Take your money to AMAZON.

Bought a Groupon for a guided kayak tour for 2 and it was a complete fiasco, guide didnt show, read my review on tripadvisor, But GROUPON responded immediately to my emails and refunded my purchase price in full. Good on GROUPON

DO NOT BUY HERE!

I signed up with ideeli for a long time, but never bought anything, I saw their Ad recently saying "10% off your first order", so I decided to buy a Saint Laurent bag, I placed my order, didn't see the 10% off, so I emailed and asked how do I use it, they email back saying the offer was no longer available (but it is still alive today in their Ad), but for one time courtesy they applied $15 off for my order.

The bag came this week. Terrible packaging for such expensive ($2000) item. I've bought same brand bag from Gilt before and their packaging was way better. The worst part is there's scratch all overt the hardware, the zipper is RUSTED, there's dry glue and scratch on the bottom of the bag, it is definitely NOT a brand new bag, it's either returned by someone after use or it's a vintage one and they sell it in the price of a new bag. I looked at my order and the bag of course is non-returnable. I took photos and emailed their customer service to ask if this is a new authentic bag. No reply after 24 hours.

I purchased a Photive Apple Watch Band 42mm Milanese Loop Bracelet Strap: Black, March 31,2016 through Groupon and received the product about a week afterward. The band looked and worked well and I was a happy buyer.
June 22,2016, less than 90 days after purchase, I was on a plane leaving the country and noticed the magnet on the end of the band slipping a little making the watch loose on my wrist. Upon inspecting the band, there is a silver plate covering the magnet, which had separated from the band, exposing the magnet embedded in the clasp to weather, and causing the magnet to rust.

I returned to the USA July 5, and contacted Groupon July 6,2016 to report the poor craftsmanship. I chatted with Maria M. Who reviewed the purchase and refused to provide any help to me. I know there is a 14 day return policy, but thats for issues of buyers remorse or a product that was damaged upon receipt. Certainly a product should be expected to have a useful life of more than 3 months. Next I asked Maria to simply provide the name of the manufacturer and I would contact them personally to discuss the quality of their product. She refused to provide even the company name to me.

Groupon relies on satisfied customers to profit, and knowing not all transactions will go smoothly, should represent their customers against companies that produce inferior products. Knowing Groupon will not assist against poor craftsmanship means I will not be purchasing any other products from them. I hope others read and heed reviews like this before purchasing any items from this poorly operated company.

I purchased Dr Dre earphones, they arrivedafter 2 weeks, theyre was no box so no instructions no guarantee, bought as gift but looked like they were second hand without the box.
Disappointed

I searched for Philadelphia Airport Parking and unknown to a parking coupon came up for a New York Airport(really Newark, NJ) and unwittingly bought it. I can't get a reponse from Groupon for a refund and why would different airport show up in the search?

I had posted in the past about an issue with Ideeli. Guess what, I have a similar problem, AGAIN! I ordered a suitcase, did not arrive for 4 months, contacted customer service to find out what's going on. They said they were out of stock, couldn't tell me that for 4 months, could they? The usual, we will credit your account with $10 bullcrap. I check the website later and find out the bag is in stock again, so I contacted the customer service again. This time they forward me a link to the bag and ask me to reorder it, but the price is almost double the one that I originally ordered at. Nice way to rip off the customer.

Previous review:[I ordered a pair of shoes, the order got cancelled saying that there was an issue with credit card whereas my credit card has been working fine with every other transaction I have made. Then there was this second time when they said there was an inventory problem and the order for a dress got cancelled. I contacted the customer service and the guy was rude. Initially I was a bit heated up and did not engage in common courtesy but I was t quick to apologize. That did not help. Then he went ahead and the wisecrack that he was, he told me how he would just go out and buy a dress if he were me, like I did not think of that.]

SEND ME AN OFFER BY INVITATION ONLY, SO i GO TO BUY IT AND SPEND THE TIE TO ATTEMPT THE PURCHASE. AFTER A FEW HOURS GET A NOT IN MY GROUPONS SAYING MONEY WAS REFUNDED. AFTER LOOKING AROUND I TOLD TO RE BUY IT, THE I GO TO RE BUY THE OFFER AND IT SAYS IT ON BY INVITATION. ONLY A MORON WOULD SEND AND OFFER THEN SAY BY INVITE ONLY. COMPLTETE WASTE OF TIME. NO MORE TIME WITH THESE LOSERS. NOT MY FIRST PROBLEM WITH THIS sh%T COMPANY.

Never buy anything from Groupon! I bought a swiss-made watch for $119.99 and awaited over one month for fulfilment (that's what it showed on order status). I thought they might run out of stock temperately. Then I saw the item was on Groupon again with a raised price of $129.99. I was glad and believed they had more in stock now. But after several days nothing happened. So I emailed them to check the order status. The second day when I signed in my account I found my order was completedly wiped out without any record. I received an email notice that my order was cancelled and they were processing refund. They claimed this was due to an unexpected inventory shortage or a complication with the shipment while in transit. I replied that neither excuse made any sense. If the merchant had no more, the item shouldn't be on Groupon now and if something happened during shipment, they should deal with the carrier and reship the item. Refunding didn't mean everything. And they shouldn't have wiped out my order from my account. I asked them to let me know if they could fulfil my order but I never received any reply. They did send a customer service survey and I resent the email. No reply either. Then I noticed the two emails I received were from the same email address *******@groupon.com. Probably from the same person whose name was Saravanan R. What a joke! And I was so naive that I was even expecting some fairness from them!

My niece saw boots that she absolutely loved Ideeli.com. They were labeled as Matisse Becky boots in black. I decided that I was going to buy them for her for Christmas. I had plenty of time. However when the boots arrived on the December 17th they were not the boots I had ordered from the photo on the site. Having no customer service number to call I had to contact them via chat. The first person I was chatting with could not answer my questions and blamed the vendor for putting the wrong boots in the box. I tried to tell her that my internet research showed that the boot I ordered was indeed called the Matisse Becky boot that their site posted the wrong photo, resulting in me buying a mislabeled product and not having a gift for my niece. She would not give me a number to call or transfer me to a supervisor and proceeded to 'disconnect' when I asked her what was the real name of the boot in the picture they posted. At this point I am fuming. I reconnect to a different chat and explain the issue all over again. She apologized for the 'inconvenience' and said she sees a return label was already issued. Yet still could not direct me to anyone who knows what boot they took a picture of. Thanks ideeli for taking my money, mislabeling a product, leaving me with no gift for my niece and no answer to my question.