Groupon

I have had two negative experiences. The first was on an expensive vacation. The second was with Oberweise. Both were due to the loss of jobs. My son and his wife lost their job and had to move in with me. The vacation ended up being canceled because my daughter in law just got a new job and could not take off. Both Great Wolf Lodge and groupon said sorry, so sad but you just lost all of your money. The second was due to the same loss of jobs. Due to this my son's family had to move in with me. Since I purchased a groupon with Oberweise they honored my groupon but would not honor my daughter in laws because we now live in the same household. Groupon states that if the groupon is not honored by the company we will refund no questions asked is a lie. Groupon said we understand but we will not refund because in the fine print it states only one groupon per household. Sorry but you are out fifty bucks. Oberweise and groupon both said I should give it to a neighbor or someone else. Now I am out all of that money. Be Ware if there is any chance that you will not be able to use your groupon turn around and back away from the groupon. I had a bad experience at a restraint and wrote a negative review. Groupon did not even acknowledge my comment they acted like they only wanted the positive comments.

My account has been hacked. Last night I received 5 "purchase confirmed" emails totaling over $1K worth of fraud, all of them showing my accurate personal information and payment details. This was immediately followed by another email that my email subscription had been changed. I first contacted my credit card company, which immediately addressed the fraud concern. And then the nightmare began... groupon customer service was closed to begin with. According to the recording, "the agents were RESTING THEIR TONGS". I called back first thing in the morning. After a long wait, someone picks up, apologizes for the inconvenience, says she is unable to pull up my account and will have to transfer me to a different department. Long wait again, and... I'm sent back to the automated voice main menu! Long wait... another agent, I explain the situation, she assures me the call will get through this time around. Long wait... call drops! Third consecutive time I am calling now, and the wait is 20 min or greater... just to hear that they can only deactivate my account, but NOT DELETE IT. I AM NEVER USING GROUPON EVER AGAIN!

I had an expired groupon, took it to the Dancing Ganesha restaurant. They wouldn't honor the groupon. Groupon says they won't do anything about. Don't buy again or at least don't let them expire.

I got online today to see what sales were going to be on ideeli. I came across a dress I really liked. When the sale opened the dress sold out before I could order it! It says it's waitlisted. This is totally misleading. Instead of saying when things are sold out on the item page they just say that they are waitlisted! I used the "live help" which was anything but live, when I brought forth my concerns I received automated answers. How is that live help? You might as well just put together a FAQ and leave it at that.

Come to find out the 'waitlist' doesn't mean that you are put in a queue for this item. They just tell you if they get more and you have to race on to try and get the item.

Issues:
- First Row: This is totally unfair. If I don't shop at the service that often there is no reason to pay almost $7 a month for the ability to shop only ONE HOUR earlier than everyone else. These people are basically paying to have a one-up on everyone else.

Automated Customer Service: This is just tacky, come on. It upsets people if they want to talk to a person.

"Waitlist": a waitlist implies a list of people who are in line for something. It's just a mass email to those who sign up. Shouldn't it just be a notification? No item is promised and the term waitlist is defeated.

This experience was extremely unprofessional. I waited for about 20-30 minutes for this item only to find out that it was sold out.

Also, I'd like the dress.

They have no customer support. I was charged for items that I had canceled and they had acknowledged I cancelled I did not receive items but was charged for them.

Groupon is fun with a lot of ideas and fun projects and discount fun like examples of massages and art and entertainments and museums. Discount offers on restaurant and hair salon. Sincerely Tamera

Need vacation getaways at discount need food or fine finding at a discount need special gifts fun activities or anything possible at a discount it at Groupon come check it out now

I placed an order with Ideeli and was very excited to receive it, as I really really wanted those items.
When I finally got the package, 4 out of the 5 items on the packing list included in the package were missing! Ideeli said that my package got lost in transit, and all they did was refund me the money for the items that did not arrive, but my funds were blocked for over 3 weeks. I was very disappointed with this experience, since it was obviously a packing employee that did not place the items in the box. They did not offer any store credit and were very slow to respond.
I used to be a loyal customer, and have placed over 40 orders in the past 2 years. Most orders arrived as expected, althought they did send me wrong colors in the past, but were helpful in refunding me the shipping cost as well. I was hoping that they'd compensate me forthe huge invonvenience they have caused with this last order, but they failed to do so. They claimed that everything in their inventory matches up, so all they can do is refund me the price ofthe items that were missing. Really? What if the items ended up in a different package by accident? Why do I have to suffer because of an Ideeli employee's mistake? I'll stick to HauteLook.com from now on, they have even offered me 20% refund if I agreed to keep items they sent in the wrong color, and their customer service is great! On my last two orders they even combined the shipping charges!

Contacted Groupon to inquire about a voucher I purchased that I was unable to use because of COVID restrictions. I spoke with the merchant and the merchant referred me to groupon's website that says they will cancel the Groupon, issue bucks and then I could repurchase a non expired voucher For the merchant from the current promotion. Groupon's website also specifically says they are "cancelling" and issuing Groupon bucks for this situation(can't use because of COVID).
That is false. They will not cancel and issue Groupon bucks in this situation. So, BEWARE if you are considering any purchase on this site.
I had a very long unproductive conversation with their customer support on this issue. I explained the situation, referred them to their website. They didn't care just said they will not refund. Thinking it might be a poorly trained service rep I asked them to check with a supervisor, but the said Groupon is not escalating this issue to supervisors.
So, buyer beware, do not rely on what this website says in the COVID section.

I ordered a jewellery cabinet on 9/1. After waiting for 10 days n no delivery, I called he hotline n was told that I had given an incomplete address. So why was there no communication from groupon side that I had submitted an incomplete add? If I didn't call, who knows how long more I had to wait.
On 24/1, I recipes a call from a delivery guy saying he was outside my house to delivery the cabinet. No calls/message prior the delivery. I wasn't at home, so the delivery guy left the goods outside my home without installing the cabinet for me.
I call the hotline and the sales representative was very not helpful. After telling her that I needed to feedback about my delivery, she didn't even bother to ask for my order number to look into my case. She just kept quiet n maybe hope that I will just talk about my case n hang up the phone.
She could not give me a number to contact t the delivery department n that was when I realised that the head office wasnt in Singapore. The connection was very bad n I couldn't hear anything the officer said. Using some cheap roaming service?
I called the delivery guy n he also admitted that he should have called before coming. What if the goods is stolen or damaged? I hope the groupon will train your staff to be serious in helping customers resolve their problems. Don't just push us away by asking us to email out feedback. Onve bitten, twice shy. I will find other sites to raise awareness about this matter.

As a business owner I strongly recommend that other business owners do not use Groupon. They recently changed their policy where you no longer get reimbursed once your customers Groupon has expired. Groupon has now gotten greedy, and takes the entire amount instead of paying you out your portion. Also, as a merchant, when your customer no shows they do not allow you to get paid for that no show because they say you "haven't serviced that customer" and therefore aren't entitled to the voucher amount. Uhhhh how is them taking up a time slot on my schedule that a full-price paying customer could have had not servicing a customer exactly? Who's fault is it that the customer didn't show? Definitely not mine, and my job isn't to babysit people to ensure they arrive on time (or at all), so I still should get paid. Further they aren't getting serviced if they arrive late because I'm not making other people on my schedule who arrive on time wait for these inconsiderate people who feel entitled to arrive as late as they please. Further to that, the retention rate is low for everyone I've talked to that has run a Groupon because customers are only looking for a cheap deal, most don't tip, these customers are the worst offeneders for not respecting your time, and they expect the world for a price that basically isn't paying you anything. In a nutshell don't waste your time merchants. Groupon sucks and so do most of it's customers!

Good deals, good suport, good customer service. Highly recommend. I have been getting really good deals from groupon and getting to know really good professionals.

Before you can use the discount which promises Gruppon, go to the official website and look at the price! Here is my sad experience. I wanted to buy the circus tickets and the discount was promised 39% isn't that great? As it turned out I bought not the tickets and just a voucher with which I need to contact the box office. In the checkout you will be charged Fee and taxes, you also need to defend the place and you don't know exactly what place you get. I went to the official website of the centre where will be the circus and saw that the ticket price is not more expensive than the one for which I bought the voucher Gruppone. It turns out I bought the air! It would be easier to buy a ticket with the selected location and not have problems with standing in queues and other problems. But the problems with the website Gruppon is not over yet! When I tried to cancel and get my money back (and this is when there are still two months in the front), I was told that "site policy is that no refunds of the money" and can I have this voucher to give to someone of make the present for somebody if I don't need it. This is a clear violation of the rights of consumers, is an open deception. Will never use website Groupon and do not advise anyone do this!

Groupon sent me the wrong headphones. Groupon no longer has a customer service phone number to call. I chatted with a supervisor that said they can't send me the correct pair! They can refund me but only after I print out a return label and go return it. I told them I don't have a printer and I needed a label sent US mail for me to return and they said they don't do that to go to the library. I explained I work 70 hours a week and the library is closed when I leave for work and closed when I leave from work. They then said have a friend print it. Why must I go through so much trouble to fix their mistake? Even so I can fix their mistake because I cannot get the pair I actually ordered its not offered now. Maybe they oversold the one I ordered so try send the wrong one on purpose hoping I wouldn't notice? Mustard yellow headphones that light up white. I ordered white headphones that light up green. My niece won't get her gift now for her upcoming bday I will have to order something fast but it won't be what I wanted for her. Groupon customer service is awful! They made the mistake and won't fix it! I will be shopping only Amazon from now on they have wonderful customer service that is always available by phone!

This laptop says on the label that it is supposed to be touchscreen and it's not. So they lie on the labels and send you something totally different.

I think it's ridiculous that I'm being denied a refund. When I searched "Carpet Cleaning" and my town, Indiana... THIS companies Groupon popped up at the TOP of the list...#1 choice. I Google searched zip code distance and I was within 20 miles of their service area... then when I finally was able to reach someone to make an appointment... I was told that my home is 21.6 miles according to address so they can't accept the Groupon. I spoke on Live chat but there was a 'glitch'. I WAS responding but I guess it wasn't going through at the end and was disconnected? I spoke to a human on the phone and got the same "you should have read the fine print and it's been more than three days" sorry not sorry speak. It took me OVER 3 days of leaving messages WITH A WEEKEND in there... trying to speak with someone to set up an appointment BEFORE I found out about the service radius issue. I did not ANTICIPATE having to request a REFUND... I expected to set up an appointment to get my carpets cleaned and thought maybe they were really busy because of their Groupon deal and THAT was why I was having a difficult time reaching someone? Needless to say, my Groupon days are over. They don't seem to care about the customer once they get their money... guess maybe I would have seen that if I read the fine print?

I bought a Groupon for a store that I've made online purchases from in the past. It turns out that the Groupon I bought was only good in the actual store. Unfortunately I live in a different state entirely, and therefore couldn't use the Groupon. The fact that the Groupon was ONLY good for in-store purchases was NOT readily apparent on the Groupon advertisement. I contacted Groupon and asked for a refund since I couldn't use the Groupon but they gave me a bunch of run around and said I had missed the 3-day return window (by like 2 days). I went round and round with them and they finally responded (and I quote):

"we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.

In this case, the restriction in question is: " Valid only for option purchased. Valid only at listed location "

I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If youre unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."

NOW, the Groupon was only for $30 so it's really not about the money. It's about the principle and their admittedly obtuse and obscure redemption policies. It's also about their $#*!ty customer service. Because of this I will NEVER purchase another Groupon again, in my life, for any reason. I won't even accept them as gifts. They suck - they are not allowed on my property.

I had used this site prior to the complete re-design, and it had been a lovely experience. THIS IS NOT THE CASE ANYMORE! I spent $200 on clothing and express shipping only to receive a call the following day from the "loss prevention department" stating that I needed to call back and speak to someone or my order would be cancelled in 24 hours?! I've called back, left messages, and spent over an hour doing the online chat with customer service. CUSTOMER SERVICE said they could not access the information to find out why a hold was put on my package, that they could not help me or let me speak to anyone that could help me--but that they would reach out to the "loss prevention department" who would then get back to me between 24-48 hours--which is the opposite of helpful when I was told 4 hours prior that my order would be cancelled in 24 hours. They placed me in an impossible position and literally no one helped me. What a terrible way of doing business! With this kind of failure to complete orders and communicate or help customers, Ideeli is not going to be in business much longer. Management and structuring of the departments is sloppy at best. Pathetic CEO and COO... If anyone from this elusive "loss prevention department" sees this, it would be great of you to actually do your job and call me back! THANKS!

Here is their customer service number *******719 which I had to get from my bank since Ideeli wouldn't respond to my emails. I also wrote a complaint to the BBB.

I have two different orders that I am having problems with. The first order is showing "pending authorization". I even received an email from ideal saying the funding for not authorized and if not corrected within 48 hours, ideal would cancel the order. I contacted Paypal and they said everything was fine on their end and that the vendor had not captured the funds. My second order (also paid with Paypal) had the funding go through just fine, shows tracking # for FedX but FedX has never received the package.

I have emailed Ideel several times (each time told they would contact me within 24 hours) and nothing. I was in que for live chat for over 45 minutes only to have it cancel out. Every day since I have tried to live chat only to find the availability for that day changed to 8:59am to 9:00am and live chat not available.

It is bad enough that I am out quite a bit of money but these were Christmas presents for family and friends. Must say there is a new Scrooge in town and his name is Ideel.

They don't have quality control on their deals and there's no review/comments either. I've purchased some crap with Groupon but couldn't warn other buyers bout it.

I purchased to products 3 days apart. Same exact product, same exact merchant. It has been over 3 weeks since the products have been purchased. One of the products just arrived last night at the FedEx location for shipping. And that was the one i ordered 3 days later. I have contacted Customer Support 3 separate times. All three times i get an apology but no help with making things right. All i ask is that they ship the product to me. They wont contact the Merchant to have them send it. They wont give me the contact information to the Merchant in order to contact them myself. When i ask for someone who can actually do something about it, i am told that there is no one there who can. Groupon is a load of $#*! when it comes to actual product. If you aren't purchasing something that gives you an immediate code to redeem, don't use Groupon! There are other avenues of getting deals. Groupon does not care about their customer's satisfaction. Thank you, Groupon for being the zit on the $#*! of life.

So my groupon expired but on the info it stated amount paid never expires as most do. However, apparently they do because im out $30.