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Groupon has a rating of 1.6 stars from 5,267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 291st among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!
You should back up your clients when things go wrong. Just being scammed with laser hair removal and groupon didnt d anything about it. All the other experience were good except for this one
This was my first time using groupon, it will probably be my last. If they don't work with reputable companies, then it's just a scam.
Some stuff is great. Others not so much. Getting tired of the misses. Lol. App makes it very easy to shop, need to control myself
Its hit and miss with Groupon. Sometimes the coupons work but most times they don't.
There does not seem to be any rhyme or reason to it.
Groupon has no customer service at all. Emails are returned as non-deliverable. There is no way to get a hold of anyone. Never again
Been shopping here for some time and I cant fault them! Dont mind the many emails they send every day! I love looking through to see whats on offer.
I seem to have problem after problem with their website... some of the worst customer service you'll ever encounter... they don't help at all.
Receiving wrong item or apology email that they don't have the item. What a bummer! IT happened to me 2 times in two months. Very poor service!
Bad customer service no refunds even when it's the companies fault I will never use groupon again. I purchased two events and had issues with both
Always a good deal, even had to contact support one time and they were more than willing to help me out. Love them <3
I found very good deals on restaurants, car wash, photobooks and event tickets from this site. Their customer service staff are very helpful too.
I often visit this site to check the latest deals. No matter how things turn around, groupon always offers great deals with attractive price.
They don't ship items in timely manner. I bought things more than a month ago but up to now I have not received them
I always check Groupon first before making purchases. Chances are you can find what you're looking for but at a better deal on Groupon
Everything comes on time and usually god quality depending what you buy. The Italian silver is wonderful wear them daily even in the shower.
Good but there isn't a page after purchasing: it's no possible to change the address of the shipment and follow it with tracking number.
Love this site. Not only can you get great deals on things to do, but also on beauty needs and all kinds of goods.
I bought a voucher in which said it was worth double of how much actually the product cost. They lied to me and many others, they are thieves!
You can definitely do better elsewhere
I have still to get a deal they promote that i am happy afterwards these guys are amateurs
Pretty Grand website. Makes finding and using coupons real easy. I use groupon almost non stop when I want to do fun little outings with my friends.
You can grab some great money saving deals on Groupon, yet the service leaves a lot to be desired, the apps and website needs updating
They are a great help with issues about your purchases. Their are some shady companies out there but groupon has always good to fix the problem
No customer service what so ever. Some one charged my card for something I did not order and shipped to someone else. Ignoring my messages.
Gain trust and grow your business with customer reviews.
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
Hi, Amor,
Thank you for reaching out to us via Site Jabber. I am very sorry for the wrong item arriving. I know how frustrating that experience can be.
I see our evening supervisor was working with our warehouse to locate a replacement item, and it was shipped out today. You should receive the correct item by the end of the week.
If you have any other outstanding issues I may assist with, please feel free to send me a message and I will be happy to resolve!
Best,
Jason Faria
Director, Ideel Customer Service